
The staff are all so dedicated and friendly to both residents and familiesAngela G(Daughter of Resident/Service User)

The staff go the extra mile for all the residents. They know each resident and their needsNora M(Resident / Service User)

I would recommend this magical place any dayBrian S(Brother of Resident/Service User)

The staff are all so dedicated and friendly to both residents and familiesAngela G(Daughter of Resident/Service User)

The staff go the extra mile for all the residents. They know each resident and their needsNora M(Resident / Service User)

I would recommend this magical place any dayBrian S(Brother of Resident/Service User)

The Wykeham House care team are passionate about the quality of care they provide for their residents, providing first-class 24-hour nursing and residential care, including expert care for residents living with dementia in the Wykeham House Memory Lane Community.
The residents benefit from a tailored care plan that takes into account their individual personalities, including their favourite activities and food preferences. Wykeham House Care Home is also able to provide Respite...
Care Provided by Barchester Wykeham House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Wykeham House Care Home for full pricing details and T&Cs.
Contact Barchester Wykeham House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Tania Hristova (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (76)
Visiting
- Visiting Hours open. Wi-Fi is available throughout the building. Please let the home know if visitors would like to book for a meal.
Parking
- Parking available at the care home.
Barchester Wykeham House Care Home Reviews (119)
Barchester Wykeham House Care Home has a Review Score of 9.7 (9.677) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Wykeham House Care Home has 119 reviews.
My Mum has been a resident at Wykeham House for just over a year. I can honestly say that the staff at Wykeham have made this very difficult time for our family bearable. They are so caring and patient. There has been a change in the management recently which has caused a few ripples with the staff but all seems to be settling. I hope Barchester appreciates the staff they have at Wykeham.
Mum has settled in very well and loves it.
I would recommend the home and people to anyone looking for care for their loved ones.
Thank you for your feedback. Its really appreciated and will be shared with the team.
My wife has been in Wykeham House for nearly 5 years. All of the staff are very friendly and are always ready to help including management. I would and I do recommend this place to anybody who needs to put a loved one in care.
Dear David. Thank you for your review of the care provided at Wykeham House. The staff are very proud of all their efforts and work hard every day to make the residents safe and happy. I am glad to see and receive confirmation that this is the case for your loved one. Please continue to provide us...
Caring staff, always friendly, calm and happy in a modern environment that is always maintained to the highest of standards. This tells me that my mum is in the best place possible.
Dear Ralph, thank you for your feedback. It is much appreciated and goes a long way for myself and the staff team to keep driving forwards and working hard to make a positive difference to the people under our care. Thank you for choosing us and we will continue to work hard to meet your mum's care needs and make her stay with us a happy fulfilling one.
When I viewed Wykeham, I was told that there are a lot of activities for the residents. When my mother started, I discovered there wasn't much daily activity and one of the activity coordinators had one day as a carer which left no one to do activities, or if there were, very little by someone else. I felt there could have been more time listening to music rather than watching the telly. My mother is used to more interaction with people which I feel she isn't getting at Wykeham.
Thank you for your feedback and critic. There are two staff members that make up the Activity Team in the home, and between them have 70 hours per week. In addition, there is another staff member that supports them two days a week. This means every day for 7 days of the week, there is always...
I have always found the care my Aunt has received in these last five years as very good. There has been much improvement in the last 2 years since the new manager has taken over such as facilities, training, new staff, decor, activities and a lot of care to all residents to make everyone feel at home. Residents families are given a lot of respect. My Aunt's younger brother died recently and I was entering hospital that week and too ill to visit. The staff were extremely helpful and caring to my grieving Aunt until I was able to visit a week or so later. This was much appreciated. My Aunt will be 100 soon.
Thank you! Your comments are appreciated and will be shared with the team.
It is now five years since my friend had her stroke and had to make Barchester Wykeham House her home- to begin with, she was quite bright but over the years appeared to have lost her spirit. Recent months have shown massive improvements, this I believe is due to good management, a great occupational therapist and improved care and observation. I have only marked care as satisfactory because in some cases this still needs improvement- but is improving.
I am a resident/patient at Wykeham House. In that capacity, I have found the home to be excellent/good in an overall package - all teams, cleaners, carers, activities, nursing staff. The maintenance man is a very excellent person doing all the home at the moment alone.
Thank you, Christine, for your compliments. It is always lovely to hear directly from someone residing in the home and receiving our services.
In my mother's last few hours of life the staff were fantastic, so kind, the tea and biscuits really helped. We were really looked after, and mum was made as comfortable as possible, and pain-free. We thank the staff for their kindness and compassion.
Thank you, Debbie, it was a pleasure. I hope you and the family are well, please visit anytime. Thank you for your kindness as well.
Staff very helpful and friendly and couldn't do enough for me.
Thank you for your response and your very positive comments on food, the staff and their service. I am glad to see that in that you rated those areas excellent as well as care/support, that you were treated with dignity and the cleanliness of the home. I am sorry that we were not able to...
When visiting my mum the staff are always very friendly and welcoming and my mum seems very well cared for. I have nothing but admiration for the staff at Wykeham House.
Thank you for your positive comments. I am very proud of the team at Wykeham House and we will continue to work hard to make improvements in all aspects of our work
The care has been first class. Nurses and staff had been just lovely, i look forward to coming again for respite in the future.
Thank you Mrs JM. It was a pleasure having you stay with us for respite. I am glad you found the nurses and carers lovely and l hope you will come back whenever you need another break. Your compliments have been passed onto the staff.
On the whole carers work very hard to create a caring environment and genuinely seem to care for the residents. However, they are frequently under time pressure from under staffing and sickness absence. This means they they may not be able to spent sufficient time with individual residents, especially those who are not mobile, and who therefore can feel isolated.
Individual carers are mostly good, occasionally do not respond to residents who are speaking to them. Training in communication skills has been organised to hopefully this will improve. Some carers go the extra mile, and relate to the residents, others do not really listen and laugh when they are speaking.
Nursing is variable with failure to notice symptoms of infection and lack of knowledge of geriatric immune response (or lack of); one or two very good and sensitive, and listen to residents and family. There seems to be a fear of asking the GP, and are reactive rather than proactive with health issues unfortunately.
Thank you for your feedback. Good and constructive critic is always welcome and appreciated. Your compliments will be shared with the team and your critic and suggestions used to address improvements for the home. Please feel free to see me in person to discuss how we can all work together for the benefit of those living in our home and anyone using the service
First class service, a place I would hope to go to when my time comes. The care they give to my wife is friendly, my wife likes a joke and has fun. Of course she would be happy at home with me, but that's impossible. It would be nice to see her out of bed for the summer.
My cousin has been well cared for generally. Her hearing aids are often problematic - she says that when she is washed in the mornings the aids are frequently not removed, so often have water in the tubes or when they are removed they are done roughly and tubes have fallen out. We have had to take them to the hospital for repairs.
Over the last 2 months we have noticed a great improvement in my mothers communication skills. Since having daily activities she hardly disturbs her room at all. She seems very content there after 16 months there. The staff are very respectful of their dignity and very kind. All staff are very approachable, if you have any queries.
Thank you for your kind comments. There has been a strong drive within the team at Wykeham House to improve the social life of residents within the home especially on our Memory Lanes as well as engagement with the community in Horley. I am pleased that the result is a direct impact on your...
Completely satisfied by care in this nursing home, staff from manager down are all superb in what they do, they seem to take client requests seriously and compassionately. Overall my family are delighted with the treatment my wife is getting.
Since moving to Wykeham House just over 6 months ago my mother has really responded well to the care and attention provided. Her family all feel she is in safe hands because the entire staff have shown great care and respect for her as an individual.
Thank you very much Tom for your kind words of support and encouragement for the staff team. I am glad to hear that you feel assured of your mother's care and safety at Wykeham House. I will pass your message to our team.
Family members were invited to have a Sunday roast with the family member who resides at Wykeham House. Wonderful occasion. Well organised. Lovely atmosphere. Food amazing. Great occasion and look forward to a get together.
It was a real pleasure for me and my team to share a simple tradition such as a Sunday Roast with all the residents and their families. Something that all our residents would have at one time enjoyed at home with their families and loved ones. Thank you for joining us and supporting our activities programme.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 June 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (85) & Events (0)
- 22 Jul 2026
Residents and the community joined us for a wonderful afternoon filled with Jazz music and some delicious fruity cocktails and we couldn't have asked for a more relaxed afternoon
- 22 Jul 2026
With the beautiful weather we have been having it was only fit that we took a trip down to Worthing for a lovely fish and chips and visit to the...
- 22 Jul 2026
Our Gents enjoyed a wonderful lunch at the Jack Fairman with beers all round we couldn't have asked for a better day. The sun was shining as we chatted about...
There are no upcoming events for Barchester Wykeham House Care Home.
Awards / Recognitions (59)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Meet the Team (11)

I am a passionate General Manager with a clinical nursing background. I am committed to delivering high-quality, person-centred care while creating a safe, welcoming, and supportive environment for residents, families and staff. My goal is to make Wykeham House a place where our residents truly feel valued and cared for.

I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As Deputy Manager, I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favourite thing about my job is interacting with the residents and caring for them.

I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.

I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.

Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team

I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day

Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.

I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.

Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.

I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.

Hello, my name is Nick and I am the Head of Maintenance at Wykeham House. when the opportunity came up for me to work at Wykeham House I jumped at it. I have worked my way through the company from kitchen assistant to Maintenance. I always enjoy chatting with the residents, making sure they are comfortable and always leave them with a smile on their face. I moved to the maintenance department over 2 years ago and learnt how the building runs, as well as taking over the garden and making it a relaxing and pleasant place to sit with friends and families.
I hope I am still here at Wykeham House for many years to come. I look forward to continuing to work with Barchester to improve my knowledge and grow within my role as Head of Maintenance. I look forward to refurbishing our courtyard, upgrading our garden furniture and of course, I hope to continue fulfilling residents wishes. Resident safety is my priority, so every day I make sure our home is compliant and secure for them and our team.
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