Search...

Barchester Wykeham House Care Home

21 Russells Crescent, Horley, Surrey RH6 7DJ
Barchester Healthcare Ltd Logo
Jobs
Barchester Wykeham House Care Home logo
The staff are all so dedicated and friendly to both residents and familiesAngela G(Daughter of Resident/Service User)
Barchester Wykeham House Care Home, Horley
The staff go the extra mile for all the residents. They know each resident and their needsNora M(Resident / Service User)
Barchester Wykeham House Care Home, Horley
I would recommend this magical place any dayBrian S(Brother of Resident/Service User)
Barchester Wykeham House Care Home, Horley

The Wykeham House care team are passionate about the quality of care they provide for their residents, providing first-class 24-hour nursing and residential care, including expert care for residents living with dementia in the Wykeham House Memory Lane Community.

The residents benefit from a tailored care plan that takes into account their individual personalities, including their favourite activities and food preferences. Wykeham House Care Home is also able to provide Respite...  

Care Provided by Barchester Wykeham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,850N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Wykeham House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tania Hristova (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • Visiting Hours open. Wi-Fi is available throughout the building. Please let the home know if visitors would like to book for a meal.

Parking

  • Parking available at the care home.

Barchester Wykeham House Care Home Reviews (119)

Submit a Review
9.7

Barchester Wykeham House Care Home has a Review Score of 9.7 (9.677) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Wykeham House Care Home has 119 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Barchester Wykeham House Care Home
Loading...
Showing 119 reviews matching selected criteria
Review from Amanda B (Daughter of Resident) published on 11 August 2017 Submitted via Postal Card
Overall Experience

My Mum has been a resident at Wykeham House for just over a year. I can honestly say that the staff at Wykeham have made this very difficult time for our family bearable. They are so caring and patient. There has been a change in the management recently which has caused a few ripples with the staff but all seems to be settling. I hope Barchester appreciates the staff they have at Wykeham.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R H (Son of Resident) published on 25 April 2017 Submitted via Postal Card
Overall Experience
Staff are excellent and treat mum with respect and look after her very well. Food is very good and the home is kept very clean and tidy.
Mum has settled in very well and loves it.

I would recommend the home and people to anyone looking for care for their loved ones.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you for your feedback. Its really appreciated and will be shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D E (Husband of Resident) published on 28 March 2017 Submitted via Postal Card
Overall Experience

My wife has been in Wykeham House for nearly 5 years. All of the staff are very friendly and are always ready to help including management. I would and I do recommend this place to anybody who needs to put a loved one in care.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Dear David. Thank you for your review of the care provided at Wykeham House. The staff are very proud of all their efforts and work hard every day to make the residents safe and happy. I am glad to see and receive confirmation that this is the case for your loved one. Please continue to provide us...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Ralph C (Son of Resident) published on 27 March 2017 Submitted via Postal Card
Overall Experience

Caring staff, always friendly, calm and happy in a modern environment that is always maintained to the highest of standards. This tells me that my mum is in the best place possible.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Dear Ralph, thank you for your feedback. It is much appreciated and goes a long way for myself and the staff team to keep driving forwards and working hard to make a positive difference to the people under our care. Thank you for choosing us and we will continue to work hard to meet your mum's care needs and make her stay with us a happy fulfilling one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julia B (Daughter of Resident) published on 13 December 2016 Submitted via Postal Card
Overall Experience

When I viewed Wykeham, I was told that there are a lot of activities for the residents. When my mother started, I discovered there wasn't much daily activity and one of the activity coordinators had one day as a carer which left no one to do activities, or if there were, very little by someone else. I felt there could have been more time listening to music rather than watching the telly. My mother is used to more interaction with people which I feel she isn't getting at Wykeham.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you for your feedback and critic. There are two staff members that make up the Activity Team in the home, and between them have 70 hours per week. In addition, there is another staff member that supports them two days a week. This means every day for 7 days of the week, there is always...  

Facilities
No Rating
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sylvia C (Niece of Resident) published on 12 December 2016 Submitted via Postal Card
Overall Experience

I have always found the care my Aunt has received in these last five years as very good. There has been much improvement in the last 2 years since the new manager has taken over such as facilities, training, new staff, decor, activities and a lot of care to all residents to make everyone feel at home. Residents families are given a lot of respect. My Aunt's younger brother died recently and I was entering hospital that week and too ill to visit. The staff were extremely helpful and caring to my grieving Aunt until I was able to visit a week or so later. This was much appreciated. My Aunt will be 100 soon.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you! Your comments are appreciated and will be shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Judy G (Friend of Resident) published on 12 December 2016 Submitted via Postal Card
Overall Experience

It is now five years since my friend had her stroke and had to make Barchester Wykeham House her home- to begin with, she was quite bright but over the years appeared to have lost her spirit. Recent months have shown massive improvements, this I believe is due to good management, a great occupational therapist and improved care and observation. I have only marked care as satisfactory because in some cases this still needs improvement- but is improving.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine G (Resident / Service User) published on 6 December 2016 Submitted via Postal Card
Overall Experience

I am a resident/patient at Wykeham House. In that capacity, I have found the home to be excellent/good in an overall package - all teams, cleaners, carers, activities, nursing staff. The maintenance man is a very excellent person doing all the home at the moment alone.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you, Christine, for your compliments. It is always lovely to hear directly from someone residing in the home and receiving our services.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie G (Daughter of Resident) published on 22 August 2016 Submitted via Postal Card
Overall Experience

In my mother's last few hours of life the staff were fantastic, so kind, the tea and biscuits really helped. We were really looked after, and mum was made as comfortable as possible, and pain-free. We thank the staff for their kindness and compassion.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you, Debbie, it was a pleasure. I hope you and the family are well, please visit anytime. Thank you for your kindness as well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Daughter-in-law of Resident) published on 30 June 2016 Submitted via Postal Card
Overall Experience
Food very good. Bed is a bit hard, position within the home not acceptable for someone who has all their faculties as was told the room would be upstairs and ended up on ground floor with more dementia related residents.

Staff very helpful and friendly and couldn't do enough for me.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you for your response and your very positive comments on food, the staff and their service. I am glad to see that in that you rated those areas excellent as well as care/support, that you were treated with dignity and the cleanliness of the home. I am sorry that we were not able to...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Viv C (Daughter of Resident) published on 28 June 2016 Submitted via Postal Card
Overall Experience

When visiting my mum the staff are always very friendly and welcoming and my mum seems very well cared for. I have nothing but admiration for the staff at Wykeham House.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you for your positive comments. I am very proud of the team at Wykeham House and we will continue to work hard to make improvements in all aspects of our work

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J M (Resident / Service User) published on 13 April 2016 Submitted via Postal Card
Overall Experience

The care has been first class. Nurses and staff had been just lovely, i look forward to coming again for respite in the future.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you Mrs JM. It was a pleasure having you stay with us for respite. I am glad you found the nurses and carers lovely and l hope you will come back whenever you need another break. Your compliments have been passed onto the staff.

Facilities
No Rating
Care / Support
Cleanliness
No Rating
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from L E (Daughter of Resident) published on 11 April 2016 Submitted via Postal Card
Overall Experience

On the whole carers work very hard to create a caring environment and genuinely seem to care for the residents. However, they are frequently under time pressure from under staffing and sickness absence. This means they they may not be able to spent sufficient time with individual residents, especially those who are not mobile, and who therefore can feel isolated.

Individual carers are mostly good, occasionally do not respond to residents who are speaking to them. Training in communication skills has been organised to hopefully this will improve. Some carers go the extra mile, and relate to the residents, others do not really listen and laugh when they are speaking.

Nursing is variable with failure to notice symptoms of infection and lack of knowledge of geriatric immune response (or lack of); one or two very good and sensitive, and listen to residents and family. There seems to be a fear of asking the GP, and are reactive rather than proactive with health issues unfortunately.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you for your feedback. Good and constructive critic is always welcome and appreciated. Your compliments will be shared with the team and your critic and suggestions used to address improvements for the home. Please feel free to see me in person to discuss how we can all work together for the benefit of those living in our home and anyone using the service

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Timothy G (Husband of Resident) published on 1 April 2016 Submitted via Postal Card
Overall Experience

First class service, a place I would hope to go to when my time comes. The care they give to my wife is friendly, my wife likes a joke and has fun. Of course she would be happy at home with me, but that's impossible. It would be nice to see her out of bed for the summer.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Howard (Cousin of Resident) published on 1 April 2016 Submitted via Postal Card
Overall Experience

My cousin has been well cared for generally. Her hearing aids are often problematic - she says that when she is washed in the mornings the aids are frequently not removed, so often have water in the tubes or when they are removed they are done roughly and tubes have fallen out. We have had to take them to the hospital for repairs.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Diane B (Daughter of Resident) published on 5 January 2016 Submitted via Postal Card
Overall Experience

Over the last 2 months we have noticed a great improvement in my mothers communication skills. Since having daily activities she hardly disturbs her room at all. She seems very content there after 16 months there. The staff are very respectful of their dignity and very kind. All staff are very approachable, if you have any queries.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you for your kind comments. There has been a strong drive within the team at Wykeham House to improve the social life of residents within the home especially on our Memory Lanes as well as engagement with the community in Horley. I am pleased that the result is a direct impact on your...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ronald T (Husband of Resident) published on 23 December 2015 Submitted via Website
Overall Experience

Completely satisfied by care in this nursing home, staff from manager down are all superb in what they do, they seem to take client requests seriously and compassionately. Overall my family are delighted with the treatment my wife is getting.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter E (Son of Resident) published on 16 September 2015 Submitted via Postal Card
Overall Experience

Since moving to Wykeham House just over 6 months ago my mother has really responded well to the care and attention provided. Her family all feel she is in safe hands because the entire staff have shown great care and respect for her as an individual.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

Thank you very much Tom for your kind words of support and encouragement for the staff team. I am glad to hear that you feel assured of your mother's care and safety at Wykeham House. I will pass your message to our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosemary T (Daughter of Resident) published on 16 September 2015 Submitted via Postal Card
Overall Experience

Family members were invited to have a Sunday roast with the family member who resides at Wykeham House. Wonderful occasion. Well organised. Lovely atmosphere. Food amazing. Great occasion and look forward to a get together.

Reply from Sibby Sawyer, General Manager at Barchester Wykeham House Care Home

It was a real pleasure for me and my team to share a simple tradition such as a Sunday Roast with all the residents and their families. Something that all our residents would have at one time enjoyed at home with their families and loved ones. Thank you for joining us and supporting our activities programme.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 June 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (85) & Events (0)

News
  • 22 Jul 2026

    Residents and the community joined us for a wonderful afternoon filled with Jazz music and some delicious fruity cocktails and we couldn't have asked for a more relaxed afternoon

  • 22 Jul 2026

    With the beautiful weather we have been having it was only fit that we took a trip down to Worthing for a lovely fish and chips and visit to the...

  • 22 Jul 2026

    Our Gents enjoyed a wonderful lunch at the Jack Fairman with beers all round we couldn't have asked for a better day. The sun was shining as we chatted about...

Upcoming Events

There are no upcoming events for Barchester Wykeham House Care Home.

Awards / Recognitions (59)

Accreditations

Meet the Team (11)

Camille Corbett
Camille CorbettJob Title:General ManagerJoined: 2026

I am a passionate General Manager with a clinical nursing background. I am committed to delivering high-quality, person-centred care while creating a safe, welcoming, and supportive environment for residents, families and staff. My goal is to make Wykeham House a place where our residents truly feel valued and cared for.

Karen Tabalina
Karen TabalinaJob Title:Deputy ManagerJoined: 2020

I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As Deputy Manager, I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favourite thing about my job is interacting with the residents and caring for them.

Rachel Stevens
Rachel StevensJob Title:Activities LeadJoined: 2022

I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.

Rey Chavez
Rey ChavezJob Title:Head of HousekeepingJoined: 2003

I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.

Haidee Lucinairo
Haidee LucinairoJob Title:Unit ManagerJoined: 2013

Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team

Fatou Jenj
Fatou JenjJob Title:Registered General NurseJoined: 2019

I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day

Subha Sooprayen
Subha SooprayenJob Title:Trainee Care PractionerJoined: 2016

Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.

Rey Zenit
Rey ZenitJob Title:Head ChefJoined: 2023

I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.

Housekeeping Team
Housekeeping Team Job Title:Housekeeping

Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.

Akhil Chalingal
Akhil ChalingalJob Title:Care practitionerJoined: 2022

I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.

Nick London
Nick LondonJob Title:Head of MaintenanceJoined: 2021

Hello, my name is Nick and I am the Head of Maintenance at Wykeham House. when the opportunity came up for me to work at Wykeham House I jumped at it. I have worked my way through the company from kitchen assistant to Maintenance. I always enjoy chatting with the residents, making sure they are comfortable and always leave them with a smile on their face. I moved to the maintenance department over 2 years ago and learnt how the building runs, as well as taking over the garden and making it a relaxing and pleasant place to sit with friends and families.

I hope I am still here at Wykeham House for many years to come. I look forward to continuing to work with Barchester to improve my knowledge and grow within my role as Head of Maintenance. I look forward to refurbishing our courtyard, upgrading our garden furniture and of course, I hope to continue fulfilling residents wishes. Resident safety is my priority, so every day I make sure our home is compliant and secure for them and our team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Wykeham House Care Home to verify any information. View our terms and conditions. Barchester Wykeham House Care Home has an Enhanced Service -more info.