Search...

Barchester Wykeham House Care Home

21 Russells Crescent, Horley, Surrey RH6 7DJ
Barchester Healthcare Ltd Logo
Jobs
Barchester Wykeham House Care Home logo
The staff are all so dedicated and friendly to both residents and familiesAngela G(Daughter of Resident/Service User)
Barchester Wykeham House Care Home, Horley
The staff go the extra mile for all the residents. They know each resident and their needsNora M(Resident / Service User)
Barchester Wykeham House Care Home, Horley
I would recommend this magical place any dayBrian S(Brother of Resident/Service User)
Barchester Wykeham House Care Home, Horley

The Wykeham House care team are passionate about the quality of care they provide for their residents, providing first-class 24-hour nursing and residential care, including expert care for residents living with dementia in the Wykeham House Memory Lane Community.

The residents benefit from a tailored care plan that takes into account their individual personalities, including their favourite activities and food preferences. Wykeham House Care Home is also able to provide Respite...  

Care Provided by Barchester Wykeham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,850N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Wykeham House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tania Hristova (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • Visiting Hours open. Wi-Fi is available throughout the building. Please let the home know if visitors would like to book for a meal.

Parking

  • Parking available at the care home.

Barchester Wykeham House Care Home Reviews (119)

Submit a Review
9.7

Barchester Wykeham House Care Home has a Review Score of 9.7 (9.677) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Wykeham House Care Home has 119 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Barchester Wykeham House Care Home
Loading...
Showing 119 reviews matching selected criteria
Review from Christine A (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card
Overall Experience

My mum was a resident of end of life care for 12 days. She was looked after so well, treated with dignity and cared for so tenderly. The family was looked after too through a very difficult time. Wykeham House is a very caring place with good staff.

Reply from Kathleen Liang, Deputy Manager at Barchester Wykeham House Care Home

Dear Christine, thank you so much for your kind words. I shall relay your appreciation on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carrie A (Friend of Resident) published on 17 May 2018 Submitted via Postal Card
Overall Experience

I find the staff very friendly, professional and helpful. The place is bright and clean and there is a good positive atmosphere here. I would not hesitate in considering this home for a member of my family. The receptionist is always welcoming and friendly and helpful everytime I have been here at the weekend.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Carrie, Thank you for your review. The feed back is always helpful to the team and they will all be made aware of this. Thank you again

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S G (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card
Overall Experience

The team at Wykeham House have been very welcoming and Mum has felt very comfortable during her time here.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review. We are continually reviewing the services offered at our home and appreciate your honest feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diana P (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card
Overall Experience

We have been very happy with mum's care since she has been here. It is our first experience of mum in a care home and you have all been very kind and helpful.

Reply from Shirley Emilio, General manager at Barchester Wykeham House Care Home

How lovely that your first experience of care has been so positive. It should always be this way. Thank you for your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card
Overall Experience

Carers and staff very kind and helpful. My mum gets on well with all care staff.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review. It is greatly appreciated and will be shared with all the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E F (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card
Overall Experience

I have been very happy with the care and support that the care home has given mum and us as a family. She is happy, well cared for and feeling at home. Food is fantastic.

Reply from Shirley Emilio, General manager at Barchester Wykeham House Care Home

Thank you so much for your review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card
Overall Experience

Mum appreciated the support given to her post-operatively. The food was excellent and staff very caring and friendly. (However, someone forgot to help with her shower I had been arranging) so needed to find another person.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your feedback, we will share with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from June (Stepdaughter of Resident) published on 28 February 2018 Submitted via Website
Overall Experience
My stepfather was treated with care and respect while with you. The staff were so kind.

If he needs to come back, we wouldn't hesitate.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your comments, it was a complete pleasure. Look forward to seeing you again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Jane E (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card
Overall Experience

Very good care for the resident and very supportive towards carer.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review, it is greatly appreciated and will be shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hilary C (Daughter of Resident) published on 18 January 2018 Submitted via Postal Card
Overall Experience

Very pleased with the care and attention dad us receiving. He has only been here for 1 week after emergency admission and totally amazed in the difference in dad. He looks so well.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you so much for taking the time to do the review and how happy you are with your fathers progress. We will share this with all the team at Wykeham House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Resident / Service User) published on 12 January 2018 Submitted via Postal Card
Overall Experience

I have been in this care home now for 18 months. At the beginning, I felt quite lonely and not at peace, however, the staff helped a great deal to make me feel at home and cared for.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home
Thank you so much for your valued feedback and taking the time to complete the review.

So glad you feel at home here at Wykeham House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M P (Resident / Service User) published on 10 January 2018 Submitted via Postal Card
Overall Experience

All staff are good and kind and make me laugh nothing is too much trouble overall very good.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your valued feedback, I will ensure this is shared with the team. We all look forward to creating more fun and laughter together.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon T (Son of Resident) published on 27 December 2017 Submitted via Postal Card
Overall Experience
All the staff from management, carers, cleaning staff are polite friendly and welcoming and seem to genuinely care.

My father is well looked is well looked after and seems content with his surroundings. The care home is always very clean and generally free from odours. I think the team do a fantastic job. Thank you.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review. We genuinely strive to create a welcoming atmosphere for everyone and the team really appreciate all feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet D (Daughter of Resident) published on 27 December 2017 Submitted via Postal Card
Overall Experience

My mother has been treated with love and respect and we have nothing but praise for the nurses, carers and all the staff here.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review. It is appreciated and will be shared with the team at Wykeham House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kern B (Grandson of Resident) published on 20 December 2017 Submitted via Postal Card
Overall Experience

Very helpful looking after my Grandad whilst we were away, ensuring he had a room close to the communal area made sure he was happy with the oxygen supply.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you so much for your feedback and that you were happy for your grandad to be with us at Wykeham House whilst you were away.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Icona M (Daughter of Resident) published on 11 December 2017 Submitted via Postal Card
Overall Experience

We are so pleased Mum is here, the staff have been wonderful to her and continue to help her with her issues. Now that new management have been brought in we feel it can only get even better.

Only a couple of tiny issues:

Smell - whilst this is much better it could be further enhanced by more deep cleaning and washing down of woodwork, nice smellies.

If residents are in their rooms, there should always be a knock on the door first - this has not been consistent.

We feel we can approach staff with any issues. Thank you.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home
Thank you very much for your feedback. We are continually looking at how we can improve our service. We have door hangers which are being used to indicate what peoples status may be as well as training to transmit the importance of our knock and wait policy before entering bedrooms.

Re the aroma in the home, this has been resolved with new products. Once again thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Elizabeth L (Daughter of Resident) published on 11 December 2017 Submitted via Website
Overall Experience

My mother has been a resident of Wykeham House since April 2017. She has been very happy there and well looked after. She had a problem recently that she felt strongly enough about to want to complain to the manager. The manager of the care home dealt with it kindly, especially as my mother was rather confused about what she told her. The issue was followed up and I was informed by telephone and email of the result. I was pleased with the sympathetic way the matter was handled and appreciate the sometimes difficult circumstances under which the staff work. The nursing and caring staff always seem to be cheerful and patient with the residents.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your comments. We really do value your feedback regarding our services at Wykeham House as we strive constantly to be effective in what we do.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chrissie L (Daughter of Resident) published on 17 November 2017 Submitted via Postal Card
Overall Experience

Mum was admitted to respite care following hospital. She was cared for excellently. Staff were welcoming, cheerful, helpful and efficient. The building was in good repair with only the smallest blemishes. The food was good and appreciated by an elderly lady with poor appetite following an illness. The attractive presentation was able to inspire good eating. All in all a great stay.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Dear Chrissie, Thank you very much for your review, it is lovely to hear and that we were able to support your mum after being in the hospital. I will be sharing this with all the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rowenna A (Daughter of Resident) published on 17 October 2017 Submitted via Postal Card
Overall Experience
When my mother first went into Wykeham House two and a half years ago she was given two weeks to a month to live as her weight was so low.
With the care of the home, my mother put on weight and is still with us two and a half years on.
The staff are very helpful and friendly, always ready to listen to what you have to say and take on board any concerns you may have.
The home is always clean and I have never found mum unclean, she is bed bound and has never had a bed sore.

It is a very caring home and I would definitely recommend it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D E W (Husband of Resident) published on 14 August 2017 Submitted via Postal Card
Overall Experience

Since the CQC report, much activity has taken place (for the better). Many changes have taken place on the management side. This brought many outside personnel walking about giving their views on what should be done; this has an upsetting mood on the residents, seeing them as strangers.

The whole atmosphere changed, especially on the so called management side, no welcoming, smiling faces or greetings until the new manager came on the scene. The atmosphere changed all being with a smile and "Good morning" etc. The (I'm the boss) attitude over the past couple of months has gone, everyone is happy and talkative.

The care and attention given to my wife is second to none, although she is sometimes difficult, they persevere with her and get a result. I cannot find any faults in the paperwork etc; all up to date.

Much has been accomplished in the past few months. The new feature - 1st-floor memory lane (with garden feel) everyone speaks about as a good feature. Why? I took my wife out in front of the mural on the wall and mentioned the fact it is a nice scene, her reaction after a few moments was Richmond Park, it reactivated her memory of years ago spending time in Richmond Park. The place she recalled is now known as "Isabella Plantation".

So, I'm just one of many people who are glad to see and hear that the garden feature is staying, and with the new manager in the chair, management is going in the right direction too.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 June 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (85) & Events (0)

News
  • 22 Jul 2026

    Residents and the community joined us for a wonderful afternoon filled with Jazz music and some delicious fruity cocktails and we couldn't have asked for a more relaxed afternoon

  • 22 Jul 2026

    With the beautiful weather we have been having it was only fit that we took a trip down to Worthing for a lovely fish and chips and visit to the...

  • 22 Jul 2026

    Our Gents enjoyed a wonderful lunch at the Jack Fairman with beers all round we couldn't have asked for a better day. The sun was shining as we chatted about...

Upcoming Events

There are no upcoming events for Barchester Wykeham House Care Home.

Awards / Recognitions (59)

Accreditations

Meet the Team (11)

Camille Corbett
Camille CorbettJob Title:General ManagerJoined: 2026

I am a passionate General Manager with a clinical nursing background. I am committed to delivering high-quality, person-centred care while creating a safe, welcoming, and supportive environment for residents, families and staff. My goal is to make Wykeham House a place where our residents truly feel valued and cared for.

Karen Tabalina
Karen TabalinaJob Title:Deputy ManagerJoined: 2020

I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As Deputy Manager, I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favourite thing about my job is interacting with the residents and caring for them.

Rachel Stevens
Rachel StevensJob Title:Activities LeadJoined: 2022

I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.

Rey Chavez
Rey ChavezJob Title:Head of HousekeepingJoined: 2003

I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.

Haidee Lucinairo
Haidee LucinairoJob Title:Unit ManagerJoined: 2013

Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team

Fatou Jenj
Fatou JenjJob Title:Registered General NurseJoined: 2019

I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day

Subha Sooprayen
Subha SooprayenJob Title:Trainee Care PractionerJoined: 2016

Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.

Rey Zenit
Rey ZenitJob Title:Head ChefJoined: 2023

I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.

Housekeeping Team
Housekeeping Team Job Title:Housekeeping

Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.

Akhil Chalingal
Akhil ChalingalJob Title:Care practitionerJoined: 2022

I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.

Nick London
Nick LondonJob Title:Head of MaintenanceJoined: 2021

Hello, my name is Nick and I am the Head of Maintenance at Wykeham House. when the opportunity came up for me to work at Wykeham House I jumped at it. I have worked my way through the company from kitchen assistant to Maintenance. I always enjoy chatting with the residents, making sure they are comfortable and always leave them with a smile on their face. I moved to the maintenance department over 2 years ago and learnt how the building runs, as well as taking over the garden and making it a relaxing and pleasant place to sit with friends and families.

I hope I am still here at Wykeham House for many years to come. I look forward to continuing to work with Barchester to improve my knowledge and grow within my role as Head of Maintenance. I look forward to refurbishing our courtyard, upgrading our garden furniture and of course, I hope to continue fulfilling residents wishes. Resident safety is my priority, so every day I make sure our home is compliant and secure for them and our team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Wykeham House Care Home to verify any information. View our terms and conditions. Barchester Wykeham House Care Home has an Enhanced Service -more info.