Barchester Wykeham House Care Home

21 Russells Crescent, Horley RH6 7DJ
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9.4 107 Reviews
  • Barchester Wykeham House Care Home, Horley
The Wykeham House care team are passionate about the quality of care they provide for their residents, providing first-class 24-hour nursing and residential care, including expert care for residents living with dementia in the Wykeham House Memory Lane Community.

The residents benefit from a tailored care plan that takes into account their individual personalities, including their favourite activities and food preferences. Wykeham House Care Home is also able to provide Respite care and provide short breaks for residents wishing to stay on a short term basis. All rooms in the Home are en-suite, with spacious lounge and dining areas.

Wykeham House, based in Horley town in the borough of Reigate and Banstead, was built in 1995 and officially opened by Sir Richard Branson in 1998. The home is located less than 5 minutes from Gatwick Airport, near to Horley train station and close to the M23 and M25 motorways. The town of Horley has numerous shops and cafes to visit and is home to several hotels and bed and breakfasts that can be used by visitors who live a bit further away.

Wykeham House encourages their residents to keep in touch with their loved ones, including over email and social media, especially for those residents with family and friends who live further away. The home has free Wi-Fi, allowing residents and their visitors to connect to the internet for free without having to set up a private arrangement with an internet provider.

Wykeham House offers additional services such as the hair salon, a comprehensive activity programme run throughout the week and a family-based day on Sundays, allowing the residents to have a quieter day with their family and friends at the weekend.

For more information, please contact the care home on the number or email provided to have a chat, book a visit or request a brochure. Wykeham House looks forward to hearing from you.
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Care Provided by Barchester Wykeham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1742

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Wykeham House Care Home to find out the exact price for your requirements.

Contact Barchester Wykeham House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Wykeham House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Camille Corbett (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • Visiting Hours open.
    Wi-Fi is available throughout the building.
    Please let the home know if visitors would like to book for a meal.

Parking

  • Parking available at the care home.

Barchester Wykeham House Care Home Reviews (107)

9.4

Barchester Wykeham House Care Home has a Review Score of 9.4 (9.399) out of 10, based on 16 reviews in the last 2 years.
Over all time Barchester Wykeham House Care Home has 107 reviews.

Overall Experience
  • 75
  • 26
  • 5
  • 1
  • 0
Date Published
  • 107
  • 4
  • 8
  • 16
  • 91
Reviewer Connection to Barchester Wykeham House Care Home
  • 39
  • 18
  • 11
  • 7
  • 7
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 107, showing 61-80
Review from John K (Nephew of Resident) published on 3 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt stayed at Wykeham house for five and a half years. I always felt that she was being well cared for and was well treated and well looked after. There always seemed to be enough staff around and they all get to know her. I would recommend Wykeham House.
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care HomeThank you John for your positive feedback, it is really good to hear that the team at Wykeham House did a great job in looking after your aunt so well.
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Review from Jane A (Daughter of Resident) published on 3 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly staff. The facilities at Wykeham House Care Home are great and this makes me feel I can relax on my holiday whilst mum i8s also having a 5-star break. Fantastic food. Thanks again to these wonderful people it is of great reassurance to me to know mum is so well cared for.
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care HomeThank you so much for your feedback, it is really good to hear that the staff and the home are exceeding your expectations and the team at Wykeham House are doing a really good in taking excellent care of your mum.
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Review from Jane H (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the word "go" my father has been treated with fantastic levels of care and consideration.
The staff could not be more attentive and options for meals and comforts are amazing. We also immensely appreciate their attitude towards us the family which is really helpful. Their kindness and courtesy
are outstanding, and medical aspects are fastidiously maintained.
Reply from Kathleen liang, Acting General Manager at Barchester Wykeham House Care HomeThank you so much for leaving such a positive review.
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Review from R S (Friend of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visiting a friend. Pleased with the cleanliness of building and accommodation.
Also, helpful staff.
Reply from Kathleen Liang, Acting General Manager at Barchester Wykeham House Care HomeThank you so much for your review. We look forward to seeing you again.
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Review from Wendy C (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was, unfortunately, a victim of a failed hospital discharge and was desperately in need of somewhere to rest and recuperate with appropriate care and attention.
From my first telephone enquiry during which I spoke with a nurse and deputy care home manager, everyone was so empathetic, kind
and helpful.
They took Mum immediately and provided exemplary, respectful and excellent attention to her every need during her two-week stay.
Everyone was amazing.
I owe them so much for their kindness and care and would highly recommend Wykeham House.
Reply from Kathleen liang, Acting General Manager at Barchester Wykeham House Care HomeDear Wendy, thank you for leaving such positive feedback. It was a pleasure to look after mum. I shall relay your appreciation to the team. Regards Acting General Manager
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Review from Peter W (Nephew of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visited I always found the accommodation tidy and well kept. The staff were always attentive and pleasant and my relations were well cared for.
Reply from Kathleen Liang, Acting General Manager at Barchester Wykeham House Care HomeDear Peter Thank you for leaving such positive feedback, it is appreciated by all of us. I shall relay your appreciation to the team. Thank you
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Review from Carol F (Niece of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff, General Manager and Deputy amazing. The nursing home is run with care and compassion. Every resident needs are maintained. It is clean, friendly and most of all residents are happy. The Deputy Manager has been a real star. She is helpful. I can't say how grateful my family are
to her for her help at this difficult time, also her staff.
Reply from Kathleen Liang, Deputy Manager at Barchester Wykeham House Care HomeDear Carol, Thank you so much for the lovely review, it's wonderful to hear such positive feedback. I shall relay your appreciation to the team.
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Review from Laura T (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Wykeham House Care Home for a little over 2 years now. Throughout this time the care he has received has been excellent. All staff and carers are always friendly to Dad and supportive to us as a family.
Reply from Kathleen liang, Deputy Manager at Barchester Wykeham House Care HomeDear Laura, thank you so much for your kind words! I shall relay your appreciation to the team. Regards Kathleen
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Review from Christine A (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident of end of life care for 12 days. She was looked after so well, treated with dignity and cared for so tenderly. The family was looked after too through a very difficult time. Wykeham House is a very caring place with good staff.
Reply from Kathleen Liang, Deputy Manager at Barchester Wykeham House Care HomeDear Christine, thank you so much for your kind words. I shall relay your appreciation on to the team.
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Review from Carrie A (Friend of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very friendly, professional and helpful. The place is bright and clean and there is a good positive atmosphere here. I would not hesitate in considering this home for a member of my family. The receptionist is always welcoming and friendly and helpful everytime I have been here at the
weekend.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care HomeCarrie, Thank you for your review. The feed back is always helpful to the team and they will all be made aware of this. Thank you again
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Review from S G (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team at Wykeham House have been very welcoming and Mum has felt very comfortable during her time here.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care HomeThank you for your review. We are continually reviewing the services offered at our home and appreciate your honest feedback.
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Review from Diana P (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with mum's care since she has been here. It is our first experience of mum in a care home and you have all been very kind and helpful.
Reply from Shirley Emilio, General manager at Barchester Wykeham House Care HomeHow lovely that your first experience of care has been so positive. It should always be this way. Thank you for your feedback.
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Review from J B (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers and staff very kind and helpful. My mum gets on well with all care staff.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care HomeThank you for your review. It is greatly appreciated and will be shared with all the team.
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Review from E F (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care and support that the care home has given mum and us as a family. She is happy, well cared for and feeling at home. Food is fantastic.
Reply from Shirley Emilio, General manager at Barchester Wykeham House Care HomeThank you so much for your review.
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Review from S W (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum appreciated the support given to her post-operatively. The food was excellent and staff very caring and friendly. (However, someone forgot to help with her shower I had been arranging) so needed to find another person.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care HomeThank you for your feedback, we will share with the team.
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Review from June (Stepdaughter of Resident) published on 28 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather was treated with care and respect while with you. The staff were so kind.
If he needs to come back, we wouldn't hesitate.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care HomeThank you for your comments, it was a complete pleasure. Look forward to seeing you again.
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Review from Jane E (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care for the resident and very supportive towards carer.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care HomeThank you for your review, it is greatly appreciated and will be shared with the team.
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Review from Hilary C (Daughter of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care and attention dad us receiving. He has only been here for 1 week after emergency admission and totally amazed in the difference in dad. He looks so well.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care HomeThank you so much for taking the time to do the review and how happy you are with your fathers progress. We will share this with all the team at Wykeham House.
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Review from D B (Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in this care home now for 18 months. At the beginning, I felt quite lonely and not at peace, however, the staff helped a great deal to make me feel at home and cared for.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care HomeThank you so much for your valued feedback and taking the time to complete the review.
So glad you feel at home here at Wykeham House.
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Review from M P (Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are good and kind and make me laugh nothing is too much trouble overall very good.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care HomeThank you for your valued feedback, I will ensure this is shared with the team. We all look forward to creating more fun and laughter together.
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Current Review Score: 9.4 (9.399)

Overview of Review Score

The Review Score of 9.4 (9.399) out of 10 for Barchester Wykeham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.537 for Barchester Wykeham House Care Home is calculated as follows: ( (128 Excellents x 5) + (41 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 188 Ratings = 4.537
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.862 Points relating to the number of positive Reviews for Barchester Wykeham House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 15 Positive Reviews ÷ 15.2 = 0.987
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (56)

Meet the Team (10)

Camille

Camille Corbett

Job Title: General Manager Joined: 2026

I am a passionate General Manager with a clinical nursing background. I am committed to delivering high-quality, person-centred care while creating a safe, welcoming, and supportive environment for residents, families and staff. My goal is to make Wykeham House a place where our residents truly feel valued and cared for.

Karen

Karen Tabalina

Job Title: Deputy Manager Joined: 2020

I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As Deputy Manager, I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favourite thing about my job is interacting with the residents and caring for them.

Rachel

Rachel Stevens

Job Title: Activities Lead Joined: 2022

I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.

Rey

Rey Chavez

Job Title: Head of Housekeeping Joined: 2003

I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.

Haidee

Haidee Lucinairo

Job Title: Unit Manager Joined: 2013

Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team

Fatou

Fatou Jenj

Job Title: Registered General Nurse Joined: 2019

I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day

Subha

Subha Sooprayen

Job Title: Trainee Care Practioner Joined: 2016

Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.

Rey

Rey Zenit

Job Title: Head Chef Joined: 2023

I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.

Housekeeping Team

Housekeeping Team

Job Title: Housekeeping

Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.

Akhil

Akhil Chalingal

Job Title: Care practitioner Joined: 2022

I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.

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