Barchester Wykeham House Care Home

21 Russells Crescent, Horley RH6 7DJ
Review Us
9.6 103 Reviews
  • Barchester Wykeham House Care Home, Horley
The Wykeham House care team are passionate about the quality of care they provide for their residents, providing first-class 24-hour nursing and residential care, including expert care for residents living with dementia in the Wykeham House Memory Lane Community.

The residents benefit from a tailored care plan that takes into account their individual personalities, including their favourite activities and food preferences. Wykeham House Care Home is also able to provide Respite care and provide short breaks for residents wishing to stay on a short term basis. All rooms in the Home are en-suite, with spacious lounge and dining areas.

Wykeham House, based in Horley town in the borough of Reigate and Banstead, was built in 1995 and officially opened by Sir Richard Branson in 1998. The home is located less than 5 minutes from Gatwick Airport, near to Horley train station and close to the M23 and M25 motorways. The town of Horley has numerous shops and cafes to visit and is home to several hotels and bed and breakfasts that can be used by visitors who live a bit further away.

Wykeham House encourages their residents to keep in touch with their loved ones, including over email and social media, especially for those residents with family and friends who live further away. The home has free Wi-Fi, allowing residents and their visitors to connect to the internet for free without having to set up a private arrangement with an internet provider.

Wykeham House offers additional services such as the hair salon, a comprehensive activity programme run throughout the week and a family-based day on Sundays, allowing the residents to have a quieter day with their family and friends at the weekend.

For more information, please contact the care home on the number or email provided to have a chat, book a visit or request a brochure. Wykeham House looks forward to hearing from you.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1544

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Wykeham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julia Christodoulides (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • Visiting Hours open.
    Wi-Fi is available throughout the building.
    Please let the home know if visitors would like to book for a meal.

Parking

  • Parking available at the care home.

Barchester Wykeham House Care Home Reviews (103)

9.6

Barchester Wykeham House Care Home has a Review Score of 9.6 (9.649) out of 10, based on 19 reviews in the last 2 years.
Over all time Barchester Wykeham House Care Home has 103 reviews.

Overall Experience
  • 72
  • 26
  • 4
  • 1
  • 0
Date Published
  • 103
  • 4
  • 7
  • 19
  • 84
Reviewer Connection to Barchester Wykeham House Care Home
  • 39
  • 17
  • 11
  • 7
  • 5
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 103, showing 61-80
Review from Wendy C (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was, unfortunately, a victim of a failed hospital discharge and was desperately in need of somewhere to rest and recuperate with appropriate care and attention.
From my first telephone enquiry during which I spoke with a nurse and deputy care home manager, everyone was so empathetic, kind
and helpful.
They took Mum immediately and provided exemplary, respectful and excellent attention to her every need during her two-week stay.
Everyone was amazing.
I owe them so much for their kindness and care and would highly recommend Wykeham House.
Reply from Kathleen liang, Acting General Manager at Barchester Wykeham House Care Home

Dear Wendy, thank you for leaving such positive feedback. It was a pleasure to look after mum. I shall relay your appreciation to the team. Regards Acting General Manager

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Review from Peter W (Nephew of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visited I always found the accommodation tidy and well kept. The staff were always attentive and pleasant and my relations were well cared for.
Reply from Kathleen Liang, Acting General Manager at Barchester Wykeham House Care Home

Dear Peter Thank you for leaving such positive feedback, it is appreciated by all of us. I shall relay your appreciation to the team. Thank you

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Review from Carol F (Niece of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff, General Manager and Deputy amazing. The nursing home is run with care and compassion. Every resident needs are maintained. It is clean, friendly and most of all residents are happy. The Deputy Manager has been a real star. She is helpful. I can't say how grateful my family are
to her for her help at this difficult time, also her staff.
Reply from Kathleen Liang, Deputy Manager at Barchester Wykeham House Care Home

Dear Carol, Thank you so much for the lovely review, it's wonderful to hear such positive feedback. I shall relay your appreciation to the team.

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Review from Laura T (Daughter of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Wykeham House Care Home for a little over 2 years now. Throughout this time the care he has received has been excellent. All staff and carers are always friendly to Dad and supportive to us as a family.
Reply from Kathleen liang, Deputy Manager at Barchester Wykeham House Care Home

Dear Laura, thank you so much for your kind words! I shall relay your appreciation to the team. Regards Kathleen

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Review from Christine A (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident of end of life care for 12 days. She was looked after so well, treated with dignity and cared for so tenderly. The family was looked after too through a very difficult time. Wykeham House is a very caring place with good staff.
Reply from Kathleen Liang, Deputy Manager at Barchester Wykeham House Care Home

Dear Christine, thank you so much for your kind words. I shall relay your appreciation on to the team.

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Review from Carrie A (Friend of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very friendly, professional and helpful. The place is bright and clean and there is a good positive atmosphere here. I would not hesitate in considering this home for a member of my family. The receptionist is always welcoming and friendly and helpful everytime I have been here at the
weekend.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Carrie, Thank you for your review. The feed back is always helpful to the team and they will all be made aware of this. Thank you again

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Review from S G (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team at Wykeham House have been very welcoming and Mum has felt very comfortable during her time here.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review. We are continually reviewing the services offered at our home and appreciate your honest feedback.

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Review from Diana P (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with mum's care since she has been here. It is our first experience of mum in a care home and you have all been very kind and helpful.
Reply from Shirley Emilio, General manager at Barchester Wykeham House Care Home

How lovely that your first experience of care has been so positive. It should always be this way. Thank you for your feedback.

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Review from J B (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers and staff very kind and helpful. My mum gets on well with all care staff.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review. It is greatly appreciated and will be shared with all the team.

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Review from E F (Daughter of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care and support that the care home has given mum and us as a family. She is happy, well cared for and feeling at home. Food is fantastic.
Reply from Shirley Emilio, General manager at Barchester Wykeham House Care Home

Thank you so much for your review.

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Review from S W (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum appreciated the support given to her post-operatively. The food was excellent and staff very caring and friendly. (However, someone forgot to help with her shower I had been arranging) so needed to find another person.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your feedback, we will share with the team.

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Review from June (Stepdaughter of Resident) published on 28 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather was treated with care and respect while with you. The staff were so kind.
If he needs to come back, we wouldn't hesitate.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your comments, it was a complete pleasure. Look forward to seeing you again.

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Review from Jane E (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care for the resident and very supportive towards carer.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review, it is greatly appreciated and will be shared with the team.

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Review from Hilary C (Daughter of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care and attention dad us receiving. He has only been here for 1 week after emergency admission and totally amazed in the difference in dad. He looks so well.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you so much for taking the time to do the review and how happy you are with your fathers progress. We will share this with all the team at Wykeham House.

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Review from D B (Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in this care home now for 18 months. At the beginning, I felt quite lonely and not at peace, however, the staff helped a great deal to make me feel at home and cared for.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you so much for your valued feedback and taking the time to complete the review.
So glad you feel at home here at Wykeham House.

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Review from M P (Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are good and kind and make me laugh nothing is too much trouble overall very good.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your valued feedback, I will ensure this is shared with the team. We all look forward to creating more fun and laughter together.

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Review from Simon T (Son of Resident) published on 27 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff from management, carers, cleaning staff are polite friendly and welcoming and seem to genuinely care.
My father is well looked is well looked after and seems content with his surroundings. The care home is always very clean and generally free from odours. I think the team do a fantastic
job. Thank you.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review. We genuinely strive to create a welcoming atmosphere for everyone and the team really appreciate all feedback.

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Review from Janet D (Daughter of Resident) published on 27 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been treated with love and respect and we have nothing but praise for the nurses, carers and all the staff here.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you for your review. It is appreciated and will be shared with the team at Wykeham House.

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Review from Kern B (Grandson of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful looking after my Grandad whilst we were away, ensuring he had a room close to the communal area made sure he was happy with the oxygen supply.
Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you so much for your feedback and that you were happy for your grandad to be with us at Wykeham House whilst you were away.

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Review from Icona M (Daughter of Resident) published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased Mum is here, the staff have been wonderful to her and continue to help her with her issues. Now that new management have been brought in we feel it can only get even better.


Only a couple of tiny issues:


Smell - whilst this is much better it could be further enhanced by more

deep cleaning and washing down of woodwork, nice smellies.


If residents are in their rooms, there should always be a knock on the door first - this has not been consistent.


We feel we can approach staff with any issues. Thank you.

Reply from Shirley Emilio, General Manager at Barchester Wykeham House Care Home

Thank you very much for your feedback. We are continually looking at how we can improve our service. We have door hangers which are being used to indicate what peoples status may be as well as training to transmit the importance of our knock and wait policy before entering bedrooms.
Re the aroma in the home, this has been resolved with new products. Once again thank you.

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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Barchester Wykeham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.649 for Barchester Wykeham House Care Home is calculated as follows: ( (164 Excellents x 5) + (46 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 225 Ratings = 4.649
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Wykeham House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (55)

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Meet the Team (13)

Julia

Julia Christodoulides

Job Title: General Manager Joined: 2010

Hi, my name is Julia and I am the General Manager here at Wykeham House. Welcome to our website!


I started working part-time as a carer in a local care home when I was 16 whilst finishing my studies. At 18, I left home to start my nursing career and, after qualifying as a registered nurse, I went on to midwifery. After having 2 children, I found working in the NHS difficult to manage and had an opportunity to go back to working in care homes. I got my first management position in 1998 and have never looked back. It is so rewarding to do a job that I enjoy and that I am passionate about.

Rachel

Rachel Stevens

Job Title: Activities Lead Joined: 2022

I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.

Richard

Richard Hill

Job Title: Head of Maintenance Joined: 2016

My name is Richard, but people call me Ricardo, Taffy or the Welshman!
I really feel like a member of the Barchester family, l hope to be here for many more years to come, as this is one of the most satisfying jobs l have ever had. I love it and love being able to make a difference in the resident's lives.

Rey

Rey Chavez

Job Title: Head of Housekeeping Joined: 2003

I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.

Haidee

Haidee Lucinairo

Job Title: Unit Manager Joined: 2013

Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team

Fatou

Fatou Jenj

Job Title: Registered General Nurse Joined: 2019

I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day

Subha

Subha Sooprayen

Job Title: Trainee Care Practioner Joined: 2016

Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.

Cindy

Cindy Pang

Job Title: Carer Joined: 2015

Hello, i/m Cindy. I have worked at Wykeham house as a carer. I really do enjoy my job. Being with the residents and making sure they are happy give me a really good feeling.

Peng

Peng Li-Poole

Job Title: Deputy Clinical Manager Joined: 2023

I began my career in traditional Chinese medicine, assisting in my father’s Clinic in North China, before going on to University to train as a nurse and also qualify as a beautician. The wider world beckoned and I relocated to the UK in 2005 where I began a career as a senior carer with Barchester. Realizing my greater potential, I advanced to nursing roles in haematology oncology and chemotherapy in the NHS. Then I decided to broaden my ability and career further by rejoining Barchester in a deputy manager role. Here the appeal is the wide-ranging responsibilities and focuses on developing skills and relationships to provide the highest standard of care for our residents.


Outside work I love to travel, paint and draw, cook, music, craft and garden. I love long coastal walks with my family and Spoodle dog.

Rey

Rey Zenit

Job Title: Head Chef Joined: 2023

I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.

Karen

Karen Tabalina

Job Title: Clinical Lead Joined: 2020

I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As clinical lead I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favorite thing about my job is interacting with the residents and caring for them.

Housekeeping Team

Housekeeping Team

Job Title: Housekeeping

Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.

Akhil

Akhil Chalingal

Job Title: Care practitioner Joined: 2022

I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Wykeham House Care Home to verify any information. View our terms and conditions. Barchester Wykeham House Care Home has an Enhanced Service - more info.