Barchester Wykeham House Care Home

21 Russells Crescent, Horley RH6 7DJ
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9.4 107 Reviews
  • Barchester Wykeham House Care Home, Horley
The Wykeham House care team are passionate about the quality of care they provide for their residents, providing first-class 24-hour nursing and residential care, including expert care for residents living with dementia in the Wykeham House Memory Lane Community.

The residents benefit from a tailored care plan that takes into account their individual personalities, including their favourite activities and food preferences. Wykeham House Care Home is also able to provide Respite care and provide short breaks for residents wishing to stay on a short term basis. All rooms in the Home are en-suite, with spacious lounge and dining areas.

Wykeham House, based in Horley town in the borough of Reigate and Banstead, was built in 1995 and officially opened by Sir Richard Branson in 1998. The home is located less than 5 minutes from Gatwick Airport, near to Horley train station and close to the M23 and M25 motorways. The town of Horley has numerous shops and cafes to visit and is home to several hotels and bed and breakfasts that can be used by visitors who live a bit further away.

Wykeham House encourages their residents to keep in touch with their loved ones, including over email and social media, especially for those residents with family and friends who live further away. The home has free Wi-Fi, allowing residents and their visitors to connect to the internet for free without having to set up a private arrangement with an internet provider.

Wykeham House offers additional services such as the hair salon, a comprehensive activity programme run throughout the week and a family-based day on Sundays, allowing the residents to have a quieter day with their family and friends at the weekend.

For more information, please contact the care home on the number or email provided to have a chat, book a visit or request a brochure. Wykeham House looks forward to hearing from you.
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Care Provided by Barchester Wykeham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1742

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Wykeham House Care Home to find out the exact price for your requirements.

Contact Barchester Wykeham House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Wykeham House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Camille Corbett (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • Visiting Hours open.
    Wi-Fi is available throughout the building.
    Please let the home know if visitors would like to book for a meal.

Parking

  • Parking available at the care home.

Barchester Wykeham House Care Home Reviews (107)

9.4

Barchester Wykeham House Care Home has a Review Score of 9.4 (9.399) out of 10, based on 16 reviews in the last 2 years.
Over all time Barchester Wykeham House Care Home has 107 reviews.

Overall Experience
  • 75
  • 26
  • 5
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Date Published
  • 107
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Reviewer Connection to Barchester Wykeham House Care Home
  • 39
  • 18
  • 11
  • 7
  • 7
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 107, showing 41-60
Review from Derek E (Son of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the last few years my dad has been a resident at Barchester Wykeham House Care Home the staff treated him very well. My dad passed away 1st May 2021. And the staff were fantastic. We will miss going to the home and seeing the staff.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you for that lovely review. We miss your father but are happy that we were able to keep your father comfortable in his final days. Once restrictions are lifted we will be happy for you to come in and visit us.
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Review from Maureen Z (Wife of Resident) published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found this home to be very caring, clean, helpful and a pleasure to visit my husband. The staff have been so very helpful and kind and I would like to thank them for that.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you for your review, I am glad that you are happy with your husbands care at Wykeham House, We will be happy to welcome you to our new visiting suite on your next visit and the activities coordinator will attend to discuss the activities your husband enjoys in the home.
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Review from Peggy S (Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am an elderly resident - now 97 years of age and have had excellent service.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you for your review, I am glad you are happy with us here at Wykeham House. I will arrange to meet with you and the activities team to discuss how we can plan more activities that you will enjoy participating with.
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Review from V D (Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lockdown obviously affected many social activities normally held at Wykeham House. The highlight of our lovely English weather occurred on August 7th when the whole of Wykeham House was treated to a Fun Seaside Day, fish and chips, Ice cream cornets, fresh fruit platters plus lager were on the menu.
The rear gardens were loving recreated by staff to remind us of our favourite beach time pleasures. Truly memorable.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeWe are really happy that the whole team here Wykeham House were able to give everyone a taste of the seaside. Thank you for your lovely review.
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Review from A H (Granddaughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful and so friendly.
Thank you for taking great care of my nan.
Reply from julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you for this lovely review, I am glad you are happy with your nan's care.
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Review from Veda P (Resident) published on 16 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy and safe.
Reply from Sue Stroud, Customer Relationship Manager at Barchester Wykeham House Care HomeThank you for your comments, I really loved what you said.
It was lovely hearing from you.
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Review from M E (Respite Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely, warm welcome when I arrived and when I left. Staff very friendly and helpful. Very good variety of food - tasty and attractively presented.
Housekeeping and maintenance well attended to every need.
Nursing and care staff attentive and encouraging.
Reply from Sue Stroud, Customer Relationship Manager at Barchester Wykeham House Care HomeWe are so pleased you had a lovely experience. We wish you well and are always here if you need us again.
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Review from P E (Wife of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband needed nursing care after a stroke and long illness. I looked at many nursing homes but came back to this one. The whole feel of the home is warmth and comfort with superb staff. Everyone we came in contact with was kind and smiley.
Thank you Wykeham House - you are the best.
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Review from C H (Sister of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have made such a horrible experience so much nicer. The whole process of moving has been so smooth. The staff have been so welcoming and lovely and made my sister settle in so well. The home feels like a hotel rather than an end of life place and would recommend Wykeham House to anyone who
is thinking about it.
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Review from L K (Wife of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Residents always respected. Staff always smiling. Very clean.
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Review from P M (Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Room comfortable. Food sufficient and good. Staff caring.
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Review from Diane D (Niece of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care that our uncle is receiving.
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Review from Paul S (Son of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although extended respite the service received from the staff in assuring an emergency situation was fantastic.
Could not fault the staff in their professional approach in dealing with us.
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Review from Michael J (Son of Resident) published on 24 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with my mum's care, the staff are all friendly and efficient.


A well-run home with care at its centre.

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Review from Angela G (Daughter of Resident) published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness shown to my father in his end of life care package was outstanding. We could not have wished for a more comfortable place for dad to end his days. The staff are all so dedicated and friendly to both residents and families. Most certainly a comfort to us all at a difficult time.
Thank you so much.
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care HomeHello Angela, thank you so much for your lovely review, I was so sorry to hear about your father's passing, but I am so pleased that your father's care at the end of his life was really good and that this gave you the comfort you and your family needed at such a difficult time. I will pass this feedback onto all the staff it is really good for them to get positive feedback on the outstanding care they provide at Wykeham House.
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Review from Maida K (Resident) assisted by family/friend published on 9 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have come to Wykeham House Care Home for respite care after an operation. The carers have looked after me so well and nothing is too much trouble. They made me feel comfortable and treated me with dignity. The food has been excellent just the right proportions too and a great variety. Congratulations
to all the staff and I might not want to leave!.
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care HomeHello Maida, thank you so much for taking the time to write a review on your respite stay at Wykeham House care home after your operation, it is always lovely to know that we get it right, and very pleased that you may not want to leave as we are providing great care and a positive experience for you.
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Review from Beryl T (Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Regarding my 5 year stay here I am very happy and the atmosphere here is very warm and sincere. The staff are always helpful.
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care HomeHello Beryl, thank you for your review of Wykeham House, it is good to know we are providing great service for you in our home. The staff put 100% into ensuring that you have everything you need and feel safe and cared for. We now have a new Manager in place which will give stability to the running of the home. we hope you continue to enjoy living at Wykeham House and value your feedback.
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Review from Michael M (Son of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He needs more interaction with people and requires physiotherapy for his leg to achieve more balance to stand.
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care HomeThank you Michael for your feedback on Wykeham House, we are pleased that you find the quality and delivery good, we are always striving to make improvements and your feedback is essential in us being able to see where we can improve and where we are getting the service right for you.
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Review from Nora M (Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home Wykenham House is all I expected and more. The staff go the extra mile for all the residents. They know each resident and their needs. The food is outstanding and the chefs will cater for all tastes.
The housekeeping team keep the home looking beautiful. I highly recommend this home.
Reply from Carolyn Tyrer, Home Services Advisor at Barchester Wykeham House Care HomeThank you Nora for your kind review, we are so pleased that you received great service and quality at Wykeham House Care Home, and that the staff look after you and provide the very best care.
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Review from Brian S (Brother of Resident) published on 18 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a friendly atmosphere, wonderful caring staff, and care for our loved ones. I would recommend this magical place any day.
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Current Review Score: 9.4 (9.399)

Overview of Review Score

The Review Score of 9.4 (9.399) out of 10 for Barchester Wykeham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.537 for Barchester Wykeham House Care Home is calculated as follows: ( (128 Excellents x 5) + (41 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 188 Ratings = 4.537
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.862 Points relating to the number of positive Reviews for Barchester Wykeham House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 15 Positive Reviews ÷ 15.2 = 0.987
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (56)

Meet the Team (10)

Camille

Camille Corbett

Job Title: General Manager Joined: 2026

I am a passionate General Manager with a clinical nursing background. I am committed to delivering high-quality, person-centred care while creating a safe, welcoming, and supportive environment for residents, families and staff. My goal is to make Wykeham House a place where our residents truly feel valued and cared for.

Karen

Karen Tabalina

Job Title: Deputy Manager Joined: 2020

I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As Deputy Manager, I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favourite thing about my job is interacting with the residents and caring for them.

Rachel

Rachel Stevens

Job Title: Activities Lead Joined: 2022

I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.

Rey

Rey Chavez

Job Title: Head of Housekeeping Joined: 2003

I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.

Haidee

Haidee Lucinairo

Job Title: Unit Manager Joined: 2013

Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team

Fatou

Fatou Jenj

Job Title: Registered General Nurse Joined: 2019

I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day

Subha

Subha Sooprayen

Job Title: Trainee Care Practioner Joined: 2016

Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.

Rey

Rey Zenit

Job Title: Head Chef Joined: 2023

I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.

Housekeeping Team

Housekeeping Team

Job Title: Housekeeping

Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.

Akhil

Akhil Chalingal

Job Title: Care practitioner Joined: 2022

I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Wykeham House Care Home to verify any information. View our terms and conditions. Barchester Wykeham House Care Home has an Enhanced Service - more info.