Barchester Wykeham House Care Home

21 Russells Crescent, Horley RH6 7DJ
Review Us
9.6 103 Reviews
  • Barchester Wykeham House Care Home, Horley
The Wykeham House care team are passionate about the quality of care they provide for their residents, providing first-class 24-hour nursing and residential care, including expert care for residents living with dementia in the Wykeham House Memory Lane Community.

The residents benefit from a tailored care plan that takes into account their individual personalities, including their favourite activities and food preferences. Wykeham House Care Home is also able to provide Respite care and provide short breaks for residents wishing to stay on a short term basis. All rooms in the Home are en-suite, with spacious lounge and dining areas.

Wykeham House, based in Horley town in the borough of Reigate and Banstead, was built in 1995 and officially opened by Sir Richard Branson in 1998. The home is located less than 5 minutes from Gatwick Airport, near to Horley train station and close to the M23 and M25 motorways. The town of Horley has numerous shops and cafes to visit and is home to several hotels and bed and breakfasts that can be used by visitors who live a bit further away.

Wykeham House encourages their residents to keep in touch with their loved ones, including over email and social media, especially for those residents with family and friends who live further away. The home has free Wi-Fi, allowing residents and their visitors to connect to the internet for free without having to set up a private arrangement with an internet provider.

Wykeham House offers additional services such as the hair salon, a comprehensive activity programme run throughout the week and a family-based day on Sundays, allowing the residents to have a quieter day with their family and friends at the weekend.

For more information, please contact the care home on the number or email provided to have a chat, book a visit or request a brochure. Wykeham House looks forward to hearing from you.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1544

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Wykeham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julia Christodoulides (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • Visiting Hours open.
    Wi-Fi is available throughout the building.
    Please let the home know if visitors would like to book for a meal.

Parking

  • Parking available at the care home.

Barchester Wykeham House Care Home Reviews (103)

Total of 103, showing 1-20
9.6

Barchester Wykeham House Care Home has a Review Score of 9.6 (9.649) out of 10, based on 19 reviews in the last 2 years. Over all time Barchester Wykeham House Care Home has 103 reviews.

Overall Experience

  • 72
  • 26
  • 4
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Date Published

103
4
8
19
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Review from Chris M (Son of Resident) published on 27 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wykeham house is a great care home.
Our father has been a resident for just over a month now and we are really amazed by the huge improvement in him.
The care and attention he receives is fantastic and highly recommend them.
All the staff are great with the residents and so accommodating to family
and friends that visit.
Our dad wasn't coping very well when living at home with care but since he has been with the team at Wykeham house, he has really started to show a big improvement and looks and sounds a bit more like our dad again.
It's all down to the great care he has been provided so thank you from all of us.

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Review from J R (Daughter of Resident) published on 20 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home, caring and very attentive my mother is well looked after and I am very happy with her care. It makes us feel very assured that she is getting the best care, and we are grateful to be able to have her in this home.

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Review from A H (Relative of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home, its in lovely beautiful grounds, all the staff are always happy to see us, always happy to help in any situations, my relative in there is really happy, and is always included in any activities that they want to do, overall a happy vibes place

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Review from Julie K (Daughter of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous care home. Honestly feels like a home from home. They have taken the time to get to know my mum and us even though she has only been here a short while. Staff are always friendly and helpful. The home itself is clean and well looked after. The meals look very appetising and my mum
enjoys them.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank you for your review, it is a pleasure to have your mother stay with us, she appears to be enjoying her life in the home and regularly comes to the cafe for coffee and cake.

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Review from Theresa R (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptionally helpful, nothing is too much trouble. When you enter the home there's a coffee room, this is all free with fresh cake baked each day in-house. My mum has been here two years now, after being in another home in South London. I'm so pleased with the progress she's made and
her happiness, her previous home was dreadful in every way. The staff go the extra mile and the visitors and relatives are all made to feel welcome. This home has two activities ladies that really think outside the box with endless enthusiasm, they do bingo, quizzes and so much more, taking the residents out into the community pantomimes and such like. I joke with Mum that I will move in. The nursing staff and carers are lovely, friendly and approachable.
Thank you for all your care.

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Review from Matthew C (Son of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wykeham House is a very good care home that my father is fortunate to be in. The staff are very attentive and supportive both with the residents and family/guests. They will go out of their way to help with special occasions and other needs.
The manager is very friendly, knowledgeable and helpful
making time for you whenever needed.
Activities and events are aimed more at the female residents who seem to enjoy them, unfortunately my father does not get involved. The food has been below expectations for a long time now and would be the only real sore point for us.

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Review from Jaynie A (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my parents came to live in Barchester Wykeham House Care Home in February 2024, it has given me and my family a calm and sense they are safe and looked after.
Today, a summer bash was lovely, residents and families joining together and having fun.
Amazing staff, especially the event organiser
and bubbly, smiley lady on reception (at weekends).

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Review from Y Y (Daughter-in-law of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

General visiting of a relative. -
The food at the fete was good but I do not feel that a budget of £6.60 a day is sufficient when I need to spend £10 a day on my own food. Good nutritious food is essential. We pay £7500 per month for care.

Reply from Feedback Team, The Feedback Team at Barchester Wykeham House Care Home

Thanks for your review, we're sorry to learn you weren't happy with our menus. We've taken your feedback on board and shared it with the team, who have recently created a food committee that attends monthly meetings between our chef and residents to review all of our food offerings, and I'm pleased to share that the first meeting went well. The meetings enable the home to review what they offer and allow time for the residents to share their meal suggestions, and feedback on what they would like more/less of and make sure everyone's preferences are factored into the menus. Our budget is an average guide, but as the cost of food is high at the moment, we buy some food items in bulk from our suppliers which provides us with better prices than you would see in a shop and this is why the budget seems less than you would be able to cater personally. Our home team is on hand if you wish to share any suggestions, or comments or for any other support. Kind regards, Customer Feedback Team.

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Review from Bridget P (Respite Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had surgery and as I live on my own I didn't want to come home to an empty house so I booked myself into Wykeham House for a week.
I found it very comfortable and friendly with a family feel about it. All the carers were excellent and I did have a few minor problems which were dealt with
very speedily. The food was excellent and the staff friendly and helpful. It took away my anxiety of looking after myself.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank you very much for choosing Wykeham House for your respite stay and your kind words. It was our pleasure to have supported you during your recovery.

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Review from Sharon M (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This Christmas was lovely for my father, with much more care from the activities team who knew my father well when choosing gifts. The home looked beautiful with Christmas decorations. The year before was very poor. Since the new activity team has brought a lot to the home through the year who came
in March 2023, you can see how much the girls enjoy what happens.

Reply from Camille Corbett, General Manager at Barchester Wykeham House Care Home

Thank you for your review. Our team will be delighted that their hard work and dedication have been recognised. We will pass your comments on.

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Review from Arthur M (Son-in-law of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience, Wycombe House is a warm homely place, the staff are amazing, from the receptionists through to all the care staff, and the activity staff, who are very caring. Also, able to have a laugh and a good chat too! The food always looks nice, got to be the best home around!

Reply from Julia Christodoulides, Genral Manager at Barchester Wykeham House Care Home

Thank you very much for your kind comments and 5 star review. We will share them with the team they will be delighted all their hard work has been highlighted.

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Review from E C (Respite Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's my first experience being in a care home. I'm very pleased. Thank you.

Reply from Julia Christodoulides, Genral Manager at Barchester Wykeham House Care Home

Thank you very much for your review. We appreciate you taking the time to complete and delighted to see you are very pleased with your experience with us.

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Review from Cilla T (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in your care from April 2022 and we were very happy with her care there from all the staff and they were very good at making sure someone was with her constantly in her last hours. We, as a family, would not hesitate to recommend Wykeham House.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank your review. We appreciate you taking time to complete a review and will feed back your comments back to the team.

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Review from J D (Wife of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has Alzheimer's and Lewy Bodies Dementia has been at Wykeham House since May 2022.
The staff, from every department, are wonderful with him. He is treated with kindness, love and great respect.
All (whether working on his floor or not) know his name, will listen to his chatter no
matter how busy they are and, if the music gets his feet tapping, give him a little dance.
There are many activities which he is encouraged to join, regular visiting entertainers and trips out in the minibus.
The atmosphere is one of peace and calm.
I know he is safe and happy there and cannot praise everyone enough for the care that he is being given.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank you so very much for taking the time to complete a review and for your lovely words. It means so very much to us all at Wykeham House. It is our pleasure and thank you again.

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Review from Jan T (Wife of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last few months, my husband has been a resident, unexpected admission but I cannot fault the care we have both received. The friendliness of all staff, care and expertise is obvious. Not an easy decision to place someone but made easier by all staff.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank you for your 5-star review and kind words. It is our pleasure to care for your husband and lovely getting to know you.

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Review from Sarah W (Granddaughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff play their part in the care for the residents. Not only did they provide outstanding care for my grandmother, they looked after us too, especially on those difficult visits and during her end-of-life care. We are so pleased she spent her last three years of life in such a happy,
engaging and caring home.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank you very much for your kind words, we will pass them on to the team. It was lovely to get to know you and your family and our honour to care for your grandmother.

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Review from Julie C (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had been with Barchester Wykeham House Care Home for a few months. The friendliest and most warmest staff ever. They made him feel very welcome right from the start and he loved going out on the day trips.
When Dad passed away, I rushed to be with him and the peaceful beautiful surroundings
I encountered made everything so easy to deal with. Two staff were lying with him, holding his hands together with mood lighting and music. Just beautiful.
Thank you Wykeham House. It's been a pleasure.

Reply from Administrator Team, General Manager at Barchester Wykeham House Care Home

Thank you Julie for the review, I am pleased that you were happy with the care we provided for your father, it was a pleasure to care for father our thoughts are with you at this time.

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Review from A H (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wykeham House is an excellent care facility where leadership is strong, and the care delivery to my father, living with dementia, was fantastic. Dad was admitted for palliative care, with three months to live; he lived three years and eleven months! We, as a family, were cared for by a dedicated, professional
team. It is hard to find the words to express our lasting gratitude and admiration to all the staff - a superb dementia facility that we highly recommend.

Reply from Administrator Team, General Manager at Barchester Wykeham House Care Home

Thank you for your review; it was a pleasure looking after your father and getting to know you all over the last few years.

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Review from Caroline D (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are wonderful, very caring towards Dad. Nothing is too much trouble. Activities are very enjoyable, Dad loves the music, singing and dancing.

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Review from M S (Wife of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some (most) staff listen to family. Many (maintenance especially) go above and beyond their job. Most staff work well as a team and involve myself and my opinions. The cheerful, happy atmosphere is friendly.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank you for taking the time to complete a review, it's nice to hear you find the home friendly, cheerful and happy which is what we aim to achieve to make it a nice home from home for our residents.

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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Barchester Wykeham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.649 for Barchester Wykeham House Care Home is calculated as follows: ( (164 Excellents x 5) + (46 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 225 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wykeham House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (55)

Meet the Team (13)

Julia

Julia Christodoulides

Job Title: General Manager

Joined: 2010

Hi, my name is Julia and I am the General Manager here at Wykeham House. Welcome to our website!


I started working part-time as a carer in a local care home when I was 16 whilst finishing my studies. At 18, I left home to start my nursing career and, after qualifying as a registered nurse, I went on to midwifery. After having 2 children, I found working in the NHS difficult to manage and had an opportunity to go back to working in care homes. I got my first management position in 1998 and have never looked back. It is so rewarding to do a job that I enjoy and that I am passionate about.

Rachel

Rachel Stevens

Job Title: Activities Lead

Joined: 2022

I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.

Richard

Richard Hill

Job Title: Head of Maintenance

Joined: 2016

My name is Richard, but people call me Ricardo, Taffy or the Welshman!
I really feel like a member of the Barchester family, l hope to be here for many more years to come, as this is one of the most satisfying jobs l have ever had. I love it and love being able to make a difference in the resident's lives.

Rey

Rey Chavez

Job Title: Head of Housekeeping

Joined: 2003

I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.

Haidee

Haidee Lucinairo

Job Title: Unit Manager

Joined: 2013

Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team

Fatou

Fatou Jenj

Job Title: Registered General Nurse

Joined: 2019

I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day

Subha

Subha Sooprayen

Job Title: Trainee Care Practioner

Joined: 2016

Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.

Cindy

Cindy Pang

Job Title: Carer

Joined: 2015

Hello, i/m Cindy. I have worked at Wykeham house as a carer. I really do enjoy my job. Being with the residents and making sure they are happy give me a really good feeling.

Peng

Peng Li-Poole

Job Title: Deputy Clinical Manager

Joined: 2023

I began my career in traditional Chinese medicine, assisting in my father’s Clinic in North China, before going on to University to train as a nurse and also qualify as a beautician. The wider world beckoned and I relocated to the UK in 2005 where I began a career as a senior carer with Barchester. Realizing my greater potential, I advanced to nursing roles in haematology oncology and chemotherapy in the NHS. Then I decided to broaden my ability and career further by rejoining Barchester in a deputy manager role. Here the appeal is the wide-ranging responsibilities and focuses on developing skills and relationships to provide the highest standard of care for our residents.


Outside work I love to travel, paint and draw, cook, music, craft and garden. I love long coastal walks with my family and Spoodle dog.

Rey

Rey Zenit

Job Title: Head Chef

Joined: 2023

I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.

Karen

Karen Tabalina

Job Title: Clinical Lead

Joined: 2020

I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As clinical lead I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favorite thing about my job is interacting with the residents and caring for them.

Housekeeping Team

Housekeeping Team

Job Title: Housekeeping

Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.

Akhil

Akhil Chalingal

Job Title: Care practitioner

Joined: 2022

I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.

Frequently Asked Questions about Barchester Wykeham House Care Home

What types of Care is Barchester Wykeham House Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Wykeham House Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Barchester Wykeham House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Wykeham House Care Home to the centre of Horley?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Wykeham House Care Home to verify any information. View our terms and conditions. Barchester Wykeham House Care Home has an Enhanced Service - more info.