Barchester Wykeham House Care Home

21 Russells Crescent, Horley RH6 7DJ

Barchester Wykeham House Care Home, Horley, Surrey
Barchester Wykeham House Care Home, Horley, Surrey
Barchester Wykeham House Care Home, Horley, Surrey

Wykeham House Care Home was built in 1995 and officially opened by Sir Richard Branson in 1998. Ideally located approximately two miles from the M23 Junction 9 towards Brighton and just off the A23 Redhill to Gatwick Road, the home is situated within walking distance to the town centre, bus stop and train station. They provide first-class 24-hour nursing and residential care alongside expert care for people with dementia in the Memory Lane Community. They also provide respite care and short breaks.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in cooking, hospitality and organising activities.

Owners think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

Why not arrange a visit and see for yourself!

Group: Barchester Healthcare Ltd

Person in charge: Sibby Sawyer (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Bulgarian, Spanish; Castilian, French, Hindi, Panjabi, Punjabi, Polish

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Wykeham House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 11 May 2017

We currently have vacancies available for both nursing care and dementia care . Please contact us by email of telephone to discuss your needs further. You are welcome to visit the home at anytime. No appointments necessary. See you soon!

Reviews

9.2 Barchester Wykeham House Care Home has a Review Score of 9.2 (9.246)

The Review Score of 9.2 (maximum of 10) for Barchester Wykeham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Barchester Wykeham House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.391 for Barchester Wykeham House Care Home is calculated as follows: ( (120 Excellents x 5) + (102 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 243 Ratings = 4.391

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.855 Points relating to the number of positive Reviews for Barchester Wykeham House Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 13 Reviews ÷ 15.2 Target = 0.855

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Wykeham House Care Home?

  • Extremely LIKELY
    15
  • Likely
    5
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Wykeham House Care Home

  • Daughter of Resident/Service User
    7
  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Resident / Service User
    2
  • Cousin of Resident/Service User
    1
  • more

Staff are always so friendly, a nice space to come and see my Nan. The staff are always smiling and happy to help. The room is okay, a nice place for her to relax and have her things around her. Rooms could be a little bit more "homely". The beds don't seem that comfy.
Thank you though for having my Nan, she has really settled in well. Thanks to you all.

How likely would you be to recommend Barchester Wykeham House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

sibby sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 26 Apr 2017:

Thank you very much for your feedback. Your compliment will be shared with all the team.

Staff are excellent and treat mum with respect and look after her very well. Food is very good and the home is kept very clean and tidy.
Mum has settled in very well and loves it.
I would recommend the home and people to anyone looking for care for their loved ones.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 24 Apr 2017:

Thank you for your feedback. Its really appreciated and will be shared with the team.

My wife has been in Wykeham House for nearly 5 years. All of the staff are very friendly and are always ready to help including management. I would and I do recommend this place to anybody who needs to put a loved one in care.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 28 Mar 2017:

Dear David. Thank you for your review of the care provided at Wykeham House. The staff are very proud of all their efforts and work hard every day to make the residents safe and happy. I am glad to see and receive confirmation that this is the case for your loved one. Please continue to provide us with your feedback as this helps us to keep up the good work and make better improvements to our service.

Caring staff, always friendly, calm and happy in a modern environment that is always maintained to the highest of standards. This tells me that my mum is in the best place possible.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 23 Mar 2017:

Dear Ralph, thank you for your feedback. It is much appreciated and goes a long way for myself and the staff team to keep driving forwards and working hard to make a positive difference to the people under our care. Thank you for choosing us and we will continue to work hard to meet your mum's care needs and make her stay with us a happy fulfilling one.

An extremely well run and caring establishment.
management very approachable and friendly. Many activities arranged on a weekly basis including an outing in the minibus once a week for most of the year. Staff always willing to chat whilst attending to my relative and still dealing with everything efficiently but with care and thoughtfulness. I have no worries about my relative being in this care home. She is safe, happy and very well cared for.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 16 Mar 2017:

Thank you very much for your lovely words. Your compliments will be shared with our team and we will keep endeavouring to meet yours and your loved one's expectations.

When I viewed Wykeham, I was told that there are a lot of activities for the residents. When my mother started, I discovered there wasn't much daily activity and one of the activity coordinators had one day as a carer which left no one to do activities, or if there were, very little by someone else. I felt there could have been more time listening to music rather than watching the telly. My mother is used to more interaction with people which I feel she isn't getting at Wykeham.

How likely would you be to recommend Barchester Wykeham House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 12 Dec 2016:

Thank you for your feedback and critic. There are two staff members that make up the Activity Team in the home, and between them have 70 hours per week. In addition, there is another staff member that supports them two days a week. This means every day for 7 days of the week, there is always someone in the home who can lead and coordinate the activities in the home. We, however, need to address and work a bit more on where and how those activities are provided to ensure all four living areas in the home share, take part and enjoy the program that is in place. I will also be looking specifically at the interaction and engagement with other people that your mother needs, and will give you direct feedback on how we progress in meeting this for her.

Nice and friendly atmosphere. Files properly documented, true to facts, up to date i.e medication, eating, drinking, the way my wife acts etc.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have always found the care my Aunt has received in these last five years as very good. There has been much improvement in the last 2 years since the new manager has taken over such as facilities, training, new staff, decor, activities and a lot of care to all residents to make everyone feel at home. Residents families are given a lot of respect. My Aunt's younger brother died recently and I was entering hospital that week and too ill to visit. The staff were extremely helpful and caring to my grieving Aunt until I was able to visit a week or so later. This was much appreciated. My Aunt will be 100 soon.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 12 Dec 2016:

Thank you! Your comments are appreciated and will be shared with the team.

It is now five years since my friend had her stroke and had to make Barchester Wykeham House her home- to begin with, she was quite bright but over the years appeared to have lost her spirit. Recent months have shown massive improvements, this I believe is due to good management, a great occupational therapist and improved care and observation. I have only marked care as satisfactory because in some cases this still needs improvement- but is improving.

How likely would you be to recommend Barchester Wykeham House Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I am a resident/patient at Wykeham House. In that capacity, I have found the home to be excellent/good in an overall package - all teams, cleaners, carers, activities, nursing staff. The maintenance man is a very excellent person doing all the home at the moment alone.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 06 Dec 2016:

Thank you, Christine, for your compliments. It is always lovely to hear directly from someone residing in the home and receiving our services.

In my mother's last few hours of life the staff were fantastic, so kind, the tea and biscuits really helped. We were really looked after, and mum was made as comfortable as possible, and pain-free. We thank the staff for their kindness and compassion.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 22 Aug 2016:

Thank you, Debbie, it was a pleasure. I hope you and the family are well, please visit anytime. Thank you for your kindness as well.

Food very good. Bed is a bit hard, position within the home not acceptable for someone who has all their faculties as was told the room would be upstairs and ended up on ground floor with more dementia related residents.
Staff very helpful and friendly and couldn't do enough for me.

How likely would you be to recommend Barchester Wykeham House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 29 Jun 2016:

Thank you for your response and your very positive comments on food, the staff and their service. I am glad to see that in that you rated those areas excellent as well as care/support, that you were treated with dignity and the cleanliness of the home. I am sorry that we were not able to accommodate you in your room/area of choice for your short stay with us. Should you return for another period of stay in the future we will endeavour to meet your preference.

When visiting my mum the staff are always very friendly and welcoming and my mum seems very well cared for. I have nothing but admiration for the staff at Wykeham House.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 28 Jun 2016:

Thank you for your positive comments. I am very proud of the team at Wykeham House and we will continue to work hard to make improvements in all aspects of our work

On the whole carers work very hard to create a caring environment and genuinely seem to care for the residents. However, they are frequently under time pressure from under staffing and sickness absence. This means they they may not be able to spent sufficient time with individual residents, especially those who are not mobile, and who therefore can feel isolated.

Individual carers are mostly good, occasionally do not respond to residents who are speaking to them. Training in communication skills has been organised to hopefully this will improve. Some carers go the extra mile, and relate to the residents, others do not really listen and laugh when they are speaking.

Nursing is variable with failure to notice symptoms of infection and lack of knowledge of geriatric immune response (or lack of); one or two very good and sensitive, and listen to residents and family. There seems to be a fear of asking the GP, and are reactive rather than proactive with health issues unfortunately.

How likely would you be to recommend Barchester Wykeham House Care Home? Don't know

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Poor

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 11 Apr 2016:

Thank you for your feedback. Good and constructive critic is always welcome and appreciated. Your compliments will be shared with the team and your critic and suggestions used to address improvements for the home. Please feel free to see me in person to discuss how we can all work together for the benefit of those living in our home and anyone using the service

First class service, a place I would hope to go to when my time comes. The care they give to my wife is friendly, my wife likes a joke and has fun. Of course she would be happy at home with me, but that's impossible. It would be nice to see her out of bed for the summer.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My cousin has been well cared for generally. Her hearing aids are often problematic - she says that when she is washed in the mornings the aids are frequently not removed, so often have water in the tubes or when they are removed they are done roughly and tubes have fallen out. We have had to take them to the hospital for repairs.

How likely would you be to recommend Barchester Wykeham House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

The care has been first class. Nurses and staff had been just lovely, i look forward to coming again for respite in the future.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 13 Apr 2016:

Thank you Mrs JM. It was a pleasure having you stay with us for respite. I am glad you found the nurses and carers lovely and l hope you will come back whenever you need another break. Your compliments have been passed onto the staff.

Over the last 2 months we have noticed a great improvement in my mothers communication skills. Since having daily activities she hardly disturbs her room at all. She seems very content there after 16 months there. The staff are very respectful of their dignity and very kind. All staff are very approachable, if you have any queries.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 04 Jan 2016:

Thank you for your kind comments. There has been a strong drive within the team at Wykeham House to improve the social life of residents within the home especially on our Memory Lanes as well as engagement with the community in Horley. I am pleased that the result is a direct impact on your mother's communication skills. We will continue in this direction and your on going support is instrumental in all we are aiming to achieve

Completely satisfied by care in this nursing home, staff from manager down are all superb in what they do, they seem to take client requests seriously and compassionately. Overall my family are delighted with the treatment my wife is getting.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Family members were invited to have a Sunday roast with the family member who resides at Wykeham House. Wonderful occasion. Well organised. Lovely atmosphere. Food amazing. Great occasion and look forward to a get together.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 15 Sep 2015:

It was a real pleasure for me and my team to share a simple tradition such as a Sunday Roast with all the residents and their families. Something that all our residents would have at one time enjoyed at home with their families and loved ones. Thank you for joining us and supporting our activities programme.

Since moving to Wykeham House just over 6 months ago my mother has really responded well to the care and attention provided. Her family all feel she is in safe hands because the entire staff have shown great care and respect for her as an individual.

How likely would you be to recommend Barchester Wykeham House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sibby Sawyer, General Manager at Barchester Wykeham House Care Home responded to this review on 15 Sep 2015:

Thank you very much Tom for your kind words of support and encouragement for the staff team. I am glad to hear that you feel assured of your mother's care and safety at Wykeham House. I will pass your message to our team.

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