Barchester Wykeham House Care Home

21 Russells Crescent, Horley RH6 7DJ
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9.4 107 Reviews
  • Barchester Wykeham House Care Home, Horley
The Wykeham House care team are passionate about the quality of care they provide for their residents, providing first-class 24-hour nursing and residential care, including expert care for residents living with dementia in the Wykeham House Memory Lane Community.

The residents benefit from a tailored care plan that takes into account their individual personalities, including their favourite activities and food preferences. Wykeham House Care Home is also able to provide Respite care and provide short breaks for residents wishing to stay on a short term basis. All rooms in the Home are en-suite, with spacious lounge and dining areas.

Wykeham House, based in Horley town in the borough of Reigate and Banstead, was built in 1995 and officially opened by Sir Richard Branson in 1998. The home is located less than 5 minutes from Gatwick Airport, near to Horley train station and close to the M23 and M25 motorways. The town of Horley has numerous shops and cafes to visit and is home to several hotels and bed and breakfasts that can be used by visitors who live a bit further away.

Wykeham House encourages their residents to keep in touch with their loved ones, including over email and social media, especially for those residents with family and friends who live further away. The home has free Wi-Fi, allowing residents and their visitors to connect to the internet for free without having to set up a private arrangement with an internet provider.

Wykeham House offers additional services such as the hair salon, a comprehensive activity programme run throughout the week and a family-based day on Sundays, allowing the residents to have a quieter day with their family and friends at the weekend.

For more information, please contact the care home on the number or email provided to have a chat, book a visit or request a brochure. Wykeham House looks forward to hearing from you.
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Care Provided by Barchester Wykeham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1742

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Wykeham House Care Home to find out the exact price for your requirements.

Contact Barchester Wykeham House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Wykeham House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Camille Corbett (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • Visiting Hours open.
    Wi-Fi is available throughout the building.
    Please let the home know if visitors would like to book for a meal.

Parking

  • Parking available at the care home.

Barchester Wykeham House Care Home Reviews (107)

9.4

Barchester Wykeham House Care Home has a Review Score of 9.4 (9.399) out of 10, based on 16 reviews in the last 2 years.
Over all time Barchester Wykeham House Care Home has 107 reviews.

Overall Experience
  • 75
  • 26
  • 5
  • 1
  • 0
Date Published
  • 107
  • 4
  • 8
  • 16
  • 91
Reviewer Connection to Barchester Wykeham House Care Home
  • 39
  • 18
  • 11
  • 7
  • 7
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 107, showing 21-40
Review from Julie C (Daughter of Resident) published on 5 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had been with Barchester Wykeham House Care Home for a few months. The friendliest and most warmest staff ever. They made him feel very welcome right from the start and he loved going out on the day trips.
When Dad passed away, I rushed to be with him and the peaceful beautiful surroundings
I encountered made everything so easy to deal with. Two staff were lying with him, holding his hands together with mood lighting and music. Just beautiful.
Thank you Wykeham House. It's been a pleasure.
Reply from Administrator Team, General Manager at Barchester Wykeham House Care HomeThank you Julie for the review, I am pleased that you were happy with the care we provided for your father, it was a pleasure to care for father our thoughts are with you at this time.
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Review from A H (Son of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wykeham House is an excellent care facility where leadership is strong, and the care delivery to my father, living with dementia, was fantastic. Dad was admitted for palliative care, with three months to live; he lived three years and eleven months! We, as a family, were cared for by a dedicated, professional
team. It is hard to find the words to express our lasting gratitude and admiration to all the staff - a superb dementia facility that we highly recommend.
Reply from Administrator Team, General Manager at Barchester Wykeham House Care HomeThank you for your review; it was a pleasure looking after your father and getting to know you all over the last few years.
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Review from Caroline D (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management are wonderful, very caring towards Dad. Nothing is too much trouble. Activities are very enjoyable, Dad loves the music, singing and dancing.
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Review from M S (Wife of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some (most) staff listen to family. Many (maintenance especially) go above and beyond their job. Most staff work well as a team and involve myself and my opinions. The cheerful, happy atmosphere is friendly.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you for taking the time to complete a review, it's nice to hear you find the home friendly, cheerful and happy which is what we aim to achieve to make it a nice home from home for our residents.
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Review from M T (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with our choice. Mum has settled fairly well. Some carers are a lot more favourable than others. Integration with activities has enabled her to be wheeled out of her room and mix with others. So happy that the nurses and carers have got her out of bed each day. Food is a problem as she is
a plain eater so needs assistance with eating and choices.
Reply from General Manager, General Manager at Barchester Wykeham House Care HomeThank you for your review, our chefs will support with suitable menu choices for your mother to ensure she has enjoyable meal times with food she enjoys.
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Review from Sue F (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
The sales department was excellent at selling the home and the facilities, but in reality, none of their promises held true!
My mum, 85, with a fractured back stayed at the home for 3 weeks for rehabilitation.
She was given one-half bath and 2 showers during that time, which were rushed and the dining
experience was no better with an empty restaurant.
The nurses/carers although some were nice were too busy to take care of any needs of Mum as they were too busy with other patients!
Breakfast at 9 am, lunch at 1 pm and supper at 5 pm, that was it! Any requests for food later were declined!
Despite the request for physiotherapy treatment, none happened!
There was a flu bug in the home and a stomach bug doing the rounds, and very few caters felt the need to wear masks when going from room to room!
At night times there was constant noise from alarms and nurse calls.
My mum also spent some weeks in an NHS home, she got more care and certainly more showers in those three weeks.
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Review from J D (Daughter of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who is 98 years old, has been at Wykeham House since April this year. It was a massive change for her, but I have nothing but praise for how welcoming the staff was and how much care was taken to make her feel at home. She has some dementia, and their care has enabled me to enjoy being with
my mum and not have to worry about her well-being. I was worried at first, but all fears have been alleviated over the months, and my mum has been treated with dignity and kindness. She is happy and settled now, and although her memory and eyesight are not good, there have been lots of laughs and joy, which I am sure will continue. I cannot thank all the staff for the care and attention they give to my mum.
Reply from julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you for the review. It's lovely that your mother has settled into the home so well and is happy here. I'm sure we will continue to have lots of laughs.
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Review from J C (Husband of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had a nice time, and as she had dementia, the illness went quick and had a quick end. Was cared for very well, and many thanks to all the staff.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you for your review; it was a pleasure to look after your wife during her Dementia Journey and support you.
We look forward to seeing you when you call in to visit and come along to our events.
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Review from M R (Partner of Resident) published on 24 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are amazing, kind, welcoming and friendly. Understanding and caring. They have given my partner back his dignity, so clean, comfortable and peaceful. His room is lovely. Everyone looking after him are so far amazing - a huge thank you.
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Review from K S (Daughter of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in your home for some respite care. Whenever I or my mother came to visit we were welcomed by caring and happy staff. In this current world of Covid, it was lovely to see everyone the staff and other residents laughing and having fun.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you for your review, I am glad that your father enjoyed his stay with us. Our staff are always friendly and love to make our residents and visitors feel at home.
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Review from P M (Wife of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted for respite care, this was his third stay at Wykeham house this year. The staff were very kind and attentive. My husband enjoyed to food. We will be using Wykeham house again when we need more respite.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you for your review, we are happy that your husband enjoyed his stays with us and we look forward to welcoming him back again when needed.
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Review from Belinda H (Daughter of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester Wykeham House Care Home is a friendly, caring amazing home. My mum has been treated with the utmost respect and kindness. The staff are always on hand to help and always with a smile on their face. Thank you.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you for the review. It's a pleasure looking after mum; she fills the home with her bubbly personality and wicked sense of humour.
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Review from Hannah H (Granddaughter of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's always great to visit here. The staff are always so helpful and caring, and you can always trust that they will take good care of every resident. There's always lots of food choices, and lots of activities/trips out taking place. It's always very safe and clean here, and I couldn't recommend it
enough.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you for your review, I'm glad you and your relative are happy with life at Wykeham house. It is really nice to be welcoming more relatives and friends back into the home and getting residents out and about on trips.
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Review from H D (Resident) assisted by family/friend published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a pleasant experience from when I arrived in November 2020 to the present. The staff are friendly and helpful, and we have a good laugh together. There has been several health scares and the nurses have always acted professionally as well as being kind and reassuring. The food is of a high
standard, in plenty of it. If I want any in particular then I can order it for the next day.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you for your lovely review. It is a real pleasure having you live with us here at Wykeham House and we to enjoy the laughs we share. I will pass your comments onto the Head Chef too, he will be pleased.
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Review from Peter S (Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice.
Lovely ladies, look after me so well.
Very helpful.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you Peter your review means a lot to us all here. All the lovely ladies enjoy looking after you.
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Review from Robert M (Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, very helpful staff.
Cheerful, very good.
Room comfortable.
Happy here.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you Robert for your review. We are pleased you are happy here as are we having you here. We will let the staff team know your lovely comments about them.
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Review from Carmel L (Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm well looked, and the staff are helpful and friendly.
Room is small but nice and comfortable.
Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care HomeThank you, Carmel, we will pass on your comments about the lovely staff team here at Wykeham House they will be pleased to hear that you are happy and feel well looked after.
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Review from Janice N (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff, from the manager to the cleaning staff, have been nothing but helpful and accomodating and they have all built a relationship with my dad that is kind and supportive. We feel welcome here and nothing is too much trouble. It's a real family atmosphere. Food is also plentiful and well cooked
and dad has been able to order what he wants, whether day or night! The staff work incredibly hard and any additional support is always available and all staff are open to conversation with me and dad. I'd highly recommend Wykeham House.
Reply from Administrator Team, General Manager at Barchester Wykeham House Care HomeThank you for your review. I am glad that your father is happy here. All the staff take pride in making residents feel at home and get involved with a whole-home approach to care at Wykeham House.
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Review from A H (Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very attentive.
I like being here.
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Review from Mary T (Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like everything.
Been here for five years and I am very happy.
The staff are nice and kind.
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Current Review Score: 9.4 (9.399)

Overview of Review Score

The Review Score of 9.4 (9.399) out of 10 for Barchester Wykeham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.537 for Barchester Wykeham House Care Home is calculated as follows: ( (128 Excellents x 5) + (41 Goods x 4) + (13 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 188 Ratings = 4.537
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.862 Points relating to the number of positive Reviews for Barchester Wykeham House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 15 Positive Reviews ÷ 15.2 = 0.987
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (56)

Meet the Team (10)

Camille

Camille Corbett

Job Title: General Manager Joined: 2026

I am a passionate General Manager with a clinical nursing background. I am committed to delivering high-quality, person-centred care while creating a safe, welcoming, and supportive environment for residents, families and staff. My goal is to make Wykeham House a place where our residents truly feel valued and cared for.

Karen

Karen Tabalina

Job Title: Deputy Manager Joined: 2020

I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As Deputy Manager, I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favourite thing about my job is interacting with the residents and caring for them.

Rachel

Rachel Stevens

Job Title: Activities Lead Joined: 2022

I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.

Rey

Rey Chavez

Job Title: Head of Housekeeping Joined: 2003

I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.

Haidee

Haidee Lucinairo

Job Title: Unit Manager Joined: 2013

Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team

Fatou

Fatou Jenj

Job Title: Registered General Nurse Joined: 2019

I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day

Subha

Subha Sooprayen

Job Title: Trainee Care Practioner Joined: 2016

Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.

Rey

Rey Zenit

Job Title: Head Chef Joined: 2023

I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.

Housekeeping Team

Housekeeping Team

Job Title: Housekeeping

Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.

Akhil

Akhil Chalingal

Job Title: Care practitioner Joined: 2022

I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Wykeham House Care Home to verify any information. View our terms and conditions. Barchester Wykeham House Care Home has an Enhanced Service - more info.