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Barchester Wykeham House Care Home

21 Russells Crescent, Horley, Surrey RH6 7DJ
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The staff are all so dedicated and friendly to both residents and familiesAngela G(Daughter of Resident/Service User)
Barchester Wykeham House Care Home, Horley
The staff go the extra mile for all the residents. They know each resident and their needsNora M(Resident / Service User)
Barchester Wykeham House Care Home, Horley
I would recommend this magical place any dayBrian S(Brother of Resident/Service User)
Barchester Wykeham House Care Home, Horley

The Wykeham House care team are passionate about the quality of care they provide for their residents, providing first-class 24-hour nursing and residential care, including expert care for residents living with dementia in the Wykeham House Memory Lane Community.

The residents benefit from a tailored care plan that takes into account their individual personalities, including their favourite activities and food preferences. Wykeham House Care Home is also able to provide Respite...  

Care Provided by Barchester Wykeham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,850N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Wykeham House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tania Hristova (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)

Visiting

  • Visiting Hours open. Wi-Fi is available throughout the building. Please let the home know if visitors would like to book for a meal.

Parking

  • Parking available at the care home.

Barchester Wykeham House Care Home Reviews (119)

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9.7

Barchester Wykeham House Care Home has a Review Score of 9.7 (9.677) out of 10, based on 24 reviews in the last 2 years. Over all time Barchester Wykeham House Care Home has 119 reviews.

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Showing 119 reviews matching selected criteria
Review from Theresa R (Daughter of Resident) published on 31 January 2025 Submitted via Website
Overall Experience
The staff are exceptionally helpful, nothing is too much trouble. When you enter the home there's a coffee room, this is all free with fresh cake baked each day in-house. My mum has been here two years now, after being in another home in South London. I'm so pleased with the progress she's made and her happiness, her previous home was dreadful in every way. The staff go the extra mile and the visitors and relatives are all made to feel welcome. This home has two activities ladies that really think outside the box with endless enthusiasm, they do bingo, quizzes and so much more, taking the residents out into the community pantomimes and such like. I joke with Mum that I will move in. The nursing staff and carers are lovely, friendly and approachable.

Thank you for all your care.

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Review from Matthew C (Son of Resident) published on 2 October 2024 Submitted via Website
Overall Experience
Wykeham House is a very good care home that my father is fortunate to be in. The staff are very attentive and supportive both with the residents and family/guests. They will go out of their way to help with special occasions and other needs.
The manager is very friendly, knowledgeable and helpful making time for you whenever needed.

Activities and events are aimed more at the female residents who seem to enjoy them, unfortunately my father does not get involved. The food has been below expectations for a long time now and would be the only real sore point for us.

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Review from Jaynie A (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience
Since my parents came to live in Barchester Wykeham House Care Home in February 2024, it has given me and my family a calm and sense they are safe and looked after.
Today, a summer bash was lovely, residents and families joining together and having fun.

Amazing staff, especially the event organiser and bubbly, smiley lady on reception (at weekends).

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Review from Y Y (Daughter-in-law of Resident) published on 18 September 2024 Submitted via Postal Card
Overall Experience
General visiting of a relative. -

The food at the fete was good but I do not feel that a budget of £6.60 a day is sufficient when I need to spend £10 a day on my own food. Good nutritious food is essential. We pay £7500 per month for care.

Reply from Feedback Team, The Feedback Team at Barchester Wykeham House Care Home

Thanks for your review, we're sorry to learn you weren't happy with our menus. We've taken your feedback on board and shared it with the team, who have recently created a food committee that attends monthly meetings between our chef and residents to review all of our food offerings, and I'm pleased...  

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Review from Bridget P (Respite Resident) published on 28 May 2024 Submitted via Website
Overall Experience
I recently had surgery and as I live on my own I didn't want to come home to an empty house so I booked myself into Wykeham House for a week.

I found it very comfortable and friendly with a family feel about it. All the carers were excellent and I did have a few minor problems which were dealt with very speedily. The food was excellent and the staff friendly and helpful. It took away my anxiety of looking after myself.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank you very much for choosing Wykeham House for your respite stay and your kind words. It was our pleasure to have supported you during your recovery.

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Review from Sharon M (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card
Overall Experience

This Christmas was lovely for my father, with much more care from the activities team who knew my father well when choosing gifts. The home looked beautiful with Christmas decorations. The year before was very poor. Since the new activity team has brought a lot to the home through the year who came in March 2023, you can see how much the girls enjoy what happens.

Reply from Camille Corbett, General Manager at Barchester Wykeham House Care Home

Thank you for your review. Our team will be delighted that their hard work and dedication have been recognised. We will pass your comments on.

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Review from Arthur M (Son-in-law of Resident) published on 3 May 2024 Submitted via Website
Overall Experience

In my experience, Wycombe House is a warm homely place, the staff are amazing, from the receptionists through to all the care staff, and the activity staff, who are very caring. Also, able to have a laugh and a good chat too! The food always looks nice, got to be the best home around!

Reply from Julia Christodoulides, Genral Manager at Barchester Wykeham House Care Home

Thank you very much for your kind comments and 5 star review. We will share them with the team they will be delighted all their hard work has been highlighted.

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Review from E C (Respite Resident) published on 23 April 2024 Submitted via Postal Card
Overall Experience

It's my first experience being in a care home. I'm very pleased. Thank you.

Reply from Julia Christodoulides, Genral Manager at Barchester Wykeham House Care Home

Thank you very much for your review. We appreciate you taking the time to complete and delighted to see you are very pleased with your experience with us.

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Review from Cilla T (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card
Overall Experience

Mum was in your care from April 2022 and we were very happy with her care there from all the staff and they were very good at making sure someone was with her constantly in her last hours. We, as a family, would not hesitate to recommend Wykeham House.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank your review. We appreciate you taking time to complete a review and will feed back your comments back to the team.

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Review from J D (Wife of Resident) published on 19 March 2024 Submitted via Website
Overall Experience
My husband, who has Alzheimer's and Lewy Bodies Dementia has been at Wykeham House since May 2022.
The staff, from every department, are wonderful with him. He is treated with kindness, love and great respect.
All (whether working on his floor or not) know his name, will listen to his chatter no matter how busy they are and, if the music gets his feet tapping, give him a little dance.
There are many activities which he is encouraged to join, regular visiting entertainers and trips out in the minibus.
The atmosphere is one of peace and calm.

I know he is safe and happy there and cannot praise everyone enough for the care that he is being given.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank you so very much for taking the time to complete a review and for your lovely words. It means so very much to us all at Wykeham House. It is our pleasure and thank you again.

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Review from Jan T (Wife of Resident) published on 14 March 2024 Submitted via Website
Overall Experience

For the last few months, my husband has been a resident, unexpected admission but I cannot fault the care we have both received. The friendliness of all staff, care and expertise is obvious. Not an easy decision to place someone but made easier by all staff.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank you for your 5-star review and kind words. It is our pleasure to care for your husband and lovely getting to know you.

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Review from Sarah W (Granddaughter of Resident) published on 20 February 2024 Submitted via Website
Overall Experience

Every member of staff play their part in the care for the residents. Not only did they provide outstanding care for my grandmother, they looked after us too, especially on those difficult visits and during her end-of-life care. We are so pleased she spent her last three years of life in such a happy, engaging and caring home.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank you very much for your kind words, we will pass them on to the team. It was lovely to get to know you and your family and our honour to care for your grandmother.

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Review from Julie C (Daughter of Resident) published on 5 October 2023 Submitted via Website
Overall Experience
My dad had been with Barchester Wykeham House Care Home for a few months. The friendliest and most warmest staff ever. They made him feel very welcome right from the start and he loved going out on the day trips.
When Dad passed away, I rushed to be with him and the peaceful beautiful surroundings I encountered made everything so easy to deal with. Two staff were lying with him, holding his hands together with mood lighting and music. Just beautiful.

Thank you Wykeham House. It's been a pleasure.

Reply from Administrator Team, General Manager at Barchester Wykeham House Care Home

Thank you Julie for the review, I am pleased that you were happy with the care we provided for your father, it was a pleasure to care for father our thoughts are with you at this time.

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Review from A H (Son of Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

Wykeham House is an excellent care facility where leadership is strong, and the care delivery to my father, living with dementia, was fantastic. Dad was admitted for palliative care, with three months to live; he lived three years and eleven months! We, as a family, were cared for by a dedicated, professional team. It is hard to find the words to express our lasting gratitude and admiration to all the staff - a superb dementia facility that we highly recommend.

Reply from Administrator Team, General Manager at Barchester Wykeham House Care Home

Thank you for your review; it was a pleasure looking after your father and getting to know you all over the last few years.

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Review from Caroline D (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card
Overall Experience

Staff and management are wonderful, very caring towards Dad. Nothing is too much trouble. Activities are very enjoyable, Dad loves the music, singing and dancing.

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Review from M S (Wife of Resident) published on 7 June 2023 Submitted via Postal Card
Overall Experience

Some (most) staff listen to family. Many (maintenance especially) go above and beyond their job. Most staff work well as a team and involve myself and my opinions. The cheerful, happy atmosphere is friendly.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank you for taking the time to complete a review, it's nice to hear you find the home friendly, cheerful and happy which is what we aim to achieve to make it a nice home from home for our residents.

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Review from M T (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card
Overall Experience

Very happy with our choice. Mum has settled fairly well. Some carers are a lot more favourable than others. Integration with activities has enabled her to be wheeled out of her room and mix with others. So happy that the nurses and carers have got her out of bed each day. Food is a problem as she is a plain eater so needs assistance with eating and choices.

Reply from General Manager, General Manager at Barchester Wykeham House Care Home

Thank you for your review, our chefs will support with suitable menu choices for your mother to ensure she has enjoyable meal times with food she enjoys.

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Review from Sue F (Daughter of Resident) published on 10 February 2023 Submitted via Website
Overall Experience
The sales department was excellent at selling the home and the facilities, but in reality, none of their promises held true!
My mum, 85, with a fractured back stayed at the home for 3 weeks for rehabilitation.
She was given one-half bath and 2 showers during that time, which were rushed and the dining experience was no better with an empty restaurant.
The nurses/carers although some were nice were too busy to take care of any needs of Mum as they were too busy with other patients!
Breakfast at 9 am, lunch at 1 pm and supper at 5 pm, that was it! Any requests for food later were declined!
Despite the request for physiotherapy treatment, none happened!
There was a flu bug in the home and a stomach bug doing the rounds, and very few caters felt the need to wear masks when going from room to room!
At night times there was constant noise from alarms and nurse calls.

My mum also spent some weeks in an NHS home, she got more care and certainly more showers in those three weeks.

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Review from J D (Daughter of Resident) published on 30 November 2022 Submitted via Website
Overall Experience

My mum, who is 98 years old, has been at Wykeham House since April this year. It was a massive change for her, but I have nothing but praise for how welcoming the staff was and how much care was taken to make her feel at home. She has some dementia, and their care has enabled me to enjoy being with my mum and not have to worry about her well-being. I was worried at first, but all fears have been alleviated over the months, and my mum has been treated with dignity and kindness. She is happy and settled now, and although her memory and eyesight are not good, there have been lots of laughs and joy, which I am sure will continue. I cannot thank all the staff for the care and attention they give to my mum.

Reply from julia Christodoulides, General Manager at Barchester Wykeham House Care Home

Thank you for the review. It's lovely that your mother has settled into the home so well and is happy here. I'm sure we will continue to have lots of laughs.

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Review from J C (Husband of Resident) published on 16 September 2022 Submitted via Postal Card
Overall Experience

My wife had a nice time, and as she had dementia, the illness went quick and had a quick end. Was cared for very well, and many thanks to all the staff.

Reply from Julia Christodoulides, General Manager at Barchester Wykeham House Care Home
Thank you for your review; it was a pleasure to look after your wife during her Dementia Journey and support you.

We look forward to seeing you when you call in to visit and come along to our events.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 June 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (85) & Events (0)

News
  • 22 Jul 2026

    Residents and the community joined us for a wonderful afternoon filled with Jazz music and some delicious fruity cocktails and we couldn't have asked for a more relaxed afternoon

  • 22 Jul 2026

    With the beautiful weather we have been having it was only fit that we took a trip down to Worthing for a lovely fish and chips and visit to the...

  • 22 Jul 2026

    Our Gents enjoyed a wonderful lunch at the Jack Fairman with beers all round we couldn't have asked for a better day. The sun was shining as we chatted about...

Upcoming Events

There are no upcoming events for Barchester Wykeham House Care Home.

Awards / Recognitions (59)

Accreditations

Meet the Team (11)

Camille Corbett
Camille CorbettJob Title:General ManagerJoined: 2026

I am a passionate General Manager with a clinical nursing background. I am committed to delivering high-quality, person-centred care while creating a safe, welcoming, and supportive environment for residents, families and staff. My goal is to make Wykeham House a place where our residents truly feel valued and cared for.

Karen Tabalina
Karen TabalinaJob Title:Deputy ManagerJoined: 2020

I qualified as a nurse in 2007 in the Philippines and in the UK in 2011. As Deputy Manager, I ensure that any medical conditions are appropriately monitored and assist with training the staff to manage these conditions. I have worked for Barchester for over 10 years and have been at Wykeham House since 2020. My favourite thing about my job is interacting with the residents and caring for them.

Rachel Stevens
Rachel StevensJob Title:Activities LeadJoined: 2022

I joined Wykeham House in October 2022 but I have worked doing activities in care homes since I left College, I began volunteering in a local home when I was 15 years old and then took on my first job in a care home when I was 18. I have enjoyed extending my knowledge to improve my work and have a Level 2 in Dementia Awareness, Domestic Abuse Awareness and Mental Health Awareness. I have also attended courses on End-Of-Life Activities as well as Dementia focused Activities. I love what I do and for me, it is important that every day is a new day for our residents with new opportunities and a smiling face to come with it.

Rey Chavez
Rey ChavezJob Title:Head of HousekeepingJoined: 2003

I joined Wykeham House as a kitchen porter in 2003 and was promoted to Head of Housekeeping in 2005. I always find time to talk to the residents and always have fun with everyone. I am good at making them smile.

Haidee Lucinairo
Haidee LucinairoJob Title:Unit ManagerJoined: 2013

Haidee joined the Wykeham team back in 2013. She started as a nurse and showed dedication and comitment. She was promoted to unit manager in 2019. She is a hardworking member of the team

Fatou Jenj
Fatou JenjJob Title:Registered General NurseJoined: 2019

I joined the team in 2019. I have been a nurse for many years. One of the best aspects of my role is seeing our residents smiling faces every day knowing that we are making a difference to their life and enriching it day by day

Subha Sooprayen
Subha SooprayenJob Title:Trainee Care PractionerJoined: 2016

Hi, my name is Shubha, I have been working at Wykeham since 2016. I started my role as a carer and have since been promoted to trainee care practitioner. I am really enjoying my new role and the responsibilities it brings.

Rey Zenit
Rey ZenitJob Title:Head ChefJoined: 2023

I started working at Wykeham House in October 2023. I have worked as a chef for many years and have worked in hotels and restaurants. I decided I wanted something a bit slower in pace and am keen to give the residents a wonderful dining experience everyday.

Housekeeping Team
Housekeeping Team Job Title:Housekeeping

Our housekeeping team are an essential part of maintaining and looking after the home. The housekeeping team run the in-house laundry service for our residents and ensures the facilities around the home are well-kept and clean. Each day the team cleans residents' rooms and communal areas across the home. The housekeeping team are another set of smiling faces our residents see throughout the day and residents are encouraged to maintain activities of daily living by helping the team complete their tasks.

Akhil Chalingal
Akhil ChalingalJob Title:Care practitionerJoined: 2022

I joined Wykeham House Care Home as a Senior Carer in December 2022, with an NCFC CACHE Level-3 qualification in care. This foundation in care has been instrumental in my growth and development as a carer. I enrolled as a Trainee Care Practitioner with Barchester Healthcare and embarked on a path of continuous learning. In June 2024, I proudly completed my Care Practitioner course, further enhancing my skills and knowledge. I am dedicated to delivering exceptional care and support to our residents and I am very proud to be part of a team that prioritises the well-being and dignity of those in our care.

Nick London
Nick LondonJob Title:Head of MaintenanceJoined: 2021

Hello, my name is Nick and I am the Head of Maintenance at Wykeham House. when the opportunity came up for me to work at Wykeham House I jumped at it. I have worked my way through the company from kitchen assistant to Maintenance. I always enjoy chatting with the residents, making sure they are comfortable and always leave them with a smile on their face. I moved to the maintenance department over 2 years ago and learnt how the building runs, as well as taking over the garden and making it a relaxing and pleasant place to sit with friends and families.

I hope I am still here at Wykeham House for many years to come. I look forward to continuing to work with Barchester to improve my knowledge and grow within my role as Head of Maintenance. I look forward to refurbishing our courtyard, upgrading our garden furniture and of course, I hope to continue fulfilling residents wishes. Resident safety is my priority, so every day I make sure our home is compliant and secure for them and our team.

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