Knowle Park, Cranleigh, Surrey
Knowle Park, Cranleigh, Surrey
Knowle Park, Cranleigh, Surrey

Knowle Park is a charming accommodation that has been skilfully converted to suit modern care practice, providing residential and nursing care of distinction.

During the restoration process great care was taken to retain period features and, as a result, this care home has a truly bespoke ambience. Residents’ bedrooms and communal areas alike benefit from high ceilings, grand proportions and an original style that simply cannot be replicated in more modern buildings. In addition to the beautifully restored Manor House, residents at Knowle Park enjoy large gardens with extensive views over the Surrey countryside.

Knowle Park offers a full range of residential and nursing care support, including trial stays, respite breaks and convalescent care as well as long term care. Residents are encouraged to bring important personal possessions to personalise their rooms. Knowle Park operates an open visiting policy, where residents and loved ones may visit at convenient times.

Group: Caring Homes Group

Person in charge: Peter Barlow (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 35

Shared Rooms: 7

Rooms with ensuite WC: 32

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Knowle Park: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 16 Oct 2017

Please call 0808 223 5518 for further information about current Bed Vacancies at Knowle Park.

Reviews

9.7 Knowle Park has a Review Score of 9.7 (9.739)

The Review Score of 9.7 (maximum of 10) for Knowle Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Knowle Park in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.739 for Knowle Park is calculated as follows: ( (125 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 165 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Knowle Park is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 11 Reviews ÷ 9.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Knowle Park?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Knowle Park

  • Daughter of Resident/Service User
    8
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

My father in law had to move suddenly to Knowle Park. All the staff were extremely welcoming. He was anxious about the move but the office staff, nursing staff, carers and dining assistants took great care and time to reassure him. They quickly learnt his requirements and he was very much encouraged to socialise with other residents and participate in activities. The carers and nursing staff were very kind and treated him with great respect. He was much happier there than at the previous home.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my parents have been residents at Knowle Park. My mother has been there from November 2014 until now and my father from December 2014 until August 2016, when he passed away. I have been delighted with all aspects of their care both nursing and social. All the staff are wonderful - professional and caring and the atmosphere in the home is lovely. The care shown to my dad and all our family at the end of his life was fantastic. I would recommend Knowle Park to anyone looking for a care home.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I've always found staff at Knowle Park very helpful and cheerful and kind to residents.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband and I are very pleased with how well my mother has settled int Knowle Park. Above all, it has a nice homely atmosphere and the staff are very welcoming. They treat my mum with dignity and we have peace of mind knowing that she is well looked after. The nurses are quick to notice any health issues and deal with them promptly and professionally. In fact, all the staff really care about the residents, taking the time to listen and talk to them as individuals as well as helping with their physical needs. There are activities and outings to keep the residents stimulated, which are of great benefit to my mum as she gets bored easily! The staff go the extra mile with their facilities to celebrate Halloween, Christmas and many other diverse events, laying special food, entertainment and decorating the home creatively to make it a special occasion for residents and relatives alike.
The home itself is clean, open and airy and set in beautiful grounds. It is a pleasure to visit and my mum is very happy there, which I think says it all.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My sister has been a long term resident of Knowle Park since 2013. Over these years, there have been changes of staff and the home gets upgraded to meet the needs of the modern care home sector. I have had my ups and downs with my sister's care over the years; but for the past two years, I have noticed a big improvement in the nursing care and was impressed with the way in which they recognise that she was very ill and called an ambulance. The surroundings are lovely and so are the grounds.

How likely would you be to recommend Knowle Park? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Excellent care provided at all times by a team of highly professional and compassionate staff in an extremely comfortable, homely and friendly environment. My mother is cared for with great dignity and we as a family feel supported as well by everyone at Knowle Park Nursing Home.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Knowle Park for ten months. She has received excellent personal and nursing care, all of the staff are very professional and caring. Knowle Park is set in a beautiful countryside setting with clean and comfortable rooms. The facilities are excellent. It has a warm, friendly, family atmosphere and operates an open visiting policy.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for nearly two and a half years. In that time her condition has deteriorated but Knowle Park has always provided the greatest possible care. Mum has dementia and is bed bound but knows where she is, loves the people who look after her likes the home and Is content and happy.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Knowle Park is the most caring home anyone could wish for. The staff - nothing is too much trouble and very caring with the residents. Could not fault the medical care at all. 101% for this home.
My husband had Ahlziemers and died there. Every care a consideration.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my father passed away my mother has been well cared for by very friendly staff. The care home is clean and tidy and always at a comfortable temperature. She is very happy with her meals and her rooms is nice and cosy. All in all, she seems to be very happy there.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found all the staff in every section of the home, friendly, caring and they worked extremely hard in what they did.
I will definitely book a room, for my husband and I for the future.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife is bed ridden and receiving very good care from the friendly staff. Nothing seems too much trouble and they attend to all her needs. It is good that, I , family and friends can visit at any time and we all get on well with the staff.

How likely would you be to recommend Knowle Park? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My father was cared for at Knowle Park for his final 2 1/2 years. The care he received was exemplary- thoroughly professional yet personal. He was valued as an individual and given appropriate, increasing levels of personal and nursing care. I and his other relatives were also cared for.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I am really delighted with the care provided at Knowle Park both my parents were in the home and were always made to feel welcome and well cared for. Sadly we lost my mother recently but the staff at KP made her as comfortable as possible and I'm very grateful for all their help and support. The activities are provided and organised to a high standard and the environment is lovely with stunning views.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Peter Barlow

Job Title: Home Manager

Joined: 2017

Description:

I lead my professional Care Team in delivering the highest level of care and support for our residents.

My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.

I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.

I feel that the Caring Homes philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Knowle Park