Knowle Park, Cranleigh, Surrey
Knowle Park, Cranleigh, Surrey
Knowle Park, Cranleigh, Surrey

Knowle Park is a charming accommodation that has been skilfully converted to suit modern care practice, providing residential and nursing care of distinction.

During the restoration process great care was taken to retain period features and, as a result, this care home has a truly bespoke ambience. Residents’ bedrooms and communal areas alike benefit from high ceilings, grand proportions and an original style that simply cannot be replicated in more modern buildings. In addition to the beautifully restored Manor House, residents at Knowle Park enjoy large gardens with extensive views over the Surrey countryside.

Knowle Park offers a full range of residential and nursing care support, including trial stays, respite breaks and convalescent care as well as long term care. Residents are encouraged to bring important personal possessions to personalise their rooms. Knowle Park operates an open visiting policy, where residents and loved ones may visit at convenient times.

Group: Caring Homes Group

Person in charge: Athena Stevens (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 7

Rooms with ensuite WC: 32

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest CQC* Report on Knowle Park: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Jan 2017

Please call 0808 223 5518 for further information about current Bed Vacancies at Knowle Park.

Reviews

9.3 Knowle Park has a Review Score of 9.3 (9.337)

The Review Score of 9.3 (maximum of 10) for Knowle Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Knowle Park in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.725 for Knowle Park is calculated as follows: ( (52 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 69 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.612 Points relating to the number of positive Reviews for Knowle Park is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered beds ÷ 5). 6 Reviews ÷ 9.8 Target = 0.612

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Knowle Park?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Knowle Park

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My mother has been a resident for nearly two and a half years. In that time her condition has deteriorated but Knowle Park has always provided the greatest possible care. Mum has dementia and is bed bound but knows where she is, loves the people who look after her likes the home and Is content and happy.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since my father passed away my mother has been well cared for by very friendly staff. The care home is clean and tidy and always at a comfortable temperature. She is very happy with her meals and her rooms is nice and cosy. All in all, she seems to be very happy there.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I found all the staff in every section of the home, friendly, caring and they worked extremely hard in what they did.
I will definitely book a room, for my husband and I for the future.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife is bed ridden and receiving very good care from the friendly staff. Nothing seems too much trouble and they attend to all her needs. It is good that, I , family and friends can visit at any time and we all get on well with the staff.

How likely would you be to recommend Knowle Park? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My father was cared for at Knowle Park for his final 2 1/2 years. The care he received was exemplary- thoroughly professional yet personal. He was valued as an individual and given appropriate, increasing levels of personal and nursing care. I and his other relatives were also cared for.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I am really delighted with the care provided at Knowle Park both my parents were in the home and were always made to feel welcome and well cared for. Sadly we lost my mother recently but the staff at KP made her as comfortable as possible and I'm very grateful for all their help and support. The activities are provided and organised to a high standard and the environment is lovely with stunning views.

How likely would you be to recommend Knowle Park? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Job Vacancies

Staff Profiles

Athena

Athena Stevens

Job Title: Home Manager

Joined: 2015

Description:

I’m primarily responsible for ensuring the safety and total wellbeing of Knowle Park’s residents and team members, as well as the day to day running of the home.

I really enjoy getting to know all of my residents, their families, and my care staff. Because ensuring that the residents receive the highest quality person centred care achievable is extremely important to me, building strong relationships is vital.

I aim to make sure my care team always receives the support needed to deliver the best care that they can, and that they enjoy their roles as much as possible.

I trained as a State Registered Nurse with the Royal Free Hospital, London. I then spent most of my 38 years in nursing in the community as a District Nurse, Specialist Practice Teacher, and Macmillan Nurse. I went on to work as the Head of Adult Nurses – including Community Matrons, District Nurses and Health Visitors.

I moved into a hospital setting as Senior Clinical Nurse and Manager/Oncology Matron for St Luke’s Cancer Centre, Guildford. Following my time with St Luke’s, I decided on a career change and moved to become a Care Home Manager.
My experience as a nurse and teacher, as well as my extensive management experience in acute and community settings.

Some of my biggest career achievements include being appointed Head of Adult Nursing Services in a local Primary Care Trust, and becoming Matron at the Regional Cancer Centre in Guildford.

I’m also proud of achieving a Master’s degree in Management & Health care, which was my biggest educational achievement to date.

Having my lovely family and completing a charity cycling challenge, from Ho Chi Minh City to Angkor Wat raising funds for St Luke’s Cancer Centre, have been my biggest personal achievements so far.

I’ve lived in Bisley for 30 years, just 16 miles away from Knowle Park, so I am very familiar with the local area.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Knowle Park