Knowle Park Nursing Home

Knowle Lane, Cranleigh GU6 8JL
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9.9 81 Reviews
  • Knowle Park Nursing Home, Cranleigh
Knowle Park is conveniently located in a quiet residential area of Cranleigh, offering the highest standards of residential, nursing and palliative care, including trial stays, respite breaks and convalescent care as well as long term care.

The home has an individual style and the ambience of a traditional country house with all the amenities of a modern home where you’ll find first-class facilities with exciting activities, and plenty of places to relax or entertain. Residents also enjoy nine acres of stunning parkland with extensive views over the Surrey countryside.

Residents’ bedrooms and communal areas alike benefit from high ceilings, grand proportions and an original style that simply cannot be replicated in more modern buildings. In addition to the beautifully restored Manor House, residents at Knowle Park enjoy large gardens with extensive views over the Surrey countryside.
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Care Provided by Knowle Park Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1900
  • Self-Funded Residential Dementia Care: from £1900
  • Self-Funded Nursing Care: from £2150
  • Self-Funded Nursing Dementia Care: from £2150
  • RESPITE Self-Funded Residential Care: from £2050
  • RESPITE Self-Funded Residential Dementia Care: from £2050
  • RESPITE Self-Funded Nursing Care: from £2150
  • RESPITE Self-Funded Nursing Dementia Care: from £2150

These prices are only a guideline, please contact Knowle Park Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Caroline Sears (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (0)

Knowle Park Nursing Home Reviews (81)

9.9

Knowle Park Nursing Home has a Review Score of 9.9 (9.867) out of 10, based on 18 reviews in the last 2 years.
Over all time Knowle Park Nursing Home has 81 reviews.

Overall Experience
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Date Published
  • 81
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Reviewer Connection to Knowle Park Nursing Home
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Total of 81, showing 21-40
Review from Charles C (Friend of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting a good friend and ex-neighbour most weeks since she was lucky enough to get a place at Knowle Park at the beginning of this year. My experience of the staff has been consistently outstanding - upbeat, helpful, attentive and caring - from every staff member, without exception.
The
home has a lovely atmosphere and the team clearly enjoy working together and are dedicated to their residents.
My friend is very lucky indeed to be there.
Reply from Home Manager at Knowle Park Nursing Home

Thanks for taking the time to leave us a review and for your lovely comments about our home and the team. Your feedback has been shared with the team.

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Review from Christopher T (Grandson of Resident) published on 19 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Knowle Park to visit my grandmother, with my wife and 2-year-old son. We were really impressed with the building and grounds, and my grandmother clearly felt at home and comfortable there. A big part of that will be the care from the lovely staff, who were so helpful and friendly. We got a
really nice vibe from the place - calming and quiet with good care for the residents.
Reply from Home Manager at Knowle Park Nursing Home

Thank you for your kind words and recognition of the team at Knowle Park. Your grandmother is a joy to care for and we are so pleased you feel the spirit of our home when you visit. Your comments will be passed on to the team.

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Review from Kevin B (Friend of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a regular visitor to Knowle Park, I am always warmly welcomed by all the staff. My friend there is always looked after by the excellent carers, nurses and management. His room is always very clean as are the communal areas. Thank must go to everyone for looking after him so well.
Reply from Home Manager at Knowle Park Nursing Home

Thank you for taking the time to leave us a review and for your lovely comments about our home, team and care that your friend is receiving at Knowle Park. Your feedback has been shared with the team.

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Review from D B (Daughter of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother not only left her home but moved countries last summer. She settled into Knowle Park quickly with the support of all the staff. The staff at Knowle Park are dedicated, caring and very supportive. They truly make my mum's life so much richer and it gives me the peace of mind knowing she is
cared for and happy.
Reply from Home Manager at Knowle Park Nursing Home

Thank you for your kind words and recognition of the team at Knowle Park. We are pleased to hear that your mother has settled in and that you have peace of mind. Your feedback will be shared with the team.

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Review from Carol J (Sister of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is a resident of Knowle Park. She has a beautiful room overlooking the garden full of daffodils. It's spring! It was my sister's husband's birthday: he organised a family lunch at Knowle Park for all the family. The chef cooked us a delicious meal, finishing with a scrumptious chocolate birthday
cake. The staff were marvellous, decorating the room with balloons, greetings, and a beautifully laid table. My sister looked beautiful thanks to the kindness and attention of the nurses, together with her new hairstyle courtesy of her daughter. Many thanks to Knowle for a very happy occasion.
Reply from Home Manager at Knowle Park Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister is receiving such great care at Knowle Park and we made her birthday as special as possible for her and her family. The care and services we deliver as a team to our residents and families is extremely important to us. I will pass on your kind comments to the whole team.

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Review from Deanne D (Daughter of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for 15 months and she has received very good care. The food has generally been very good, with a range of choices to tempt most appetites. There are lots of interesting activities on the go throughout the week, and the recreation therapists work to find interesting activities,
regular visitors that provide music, singing and art for example, and outings are once again picking up following the challenges of the Covid period. The buildings are light, airy and well maintained and the grounds are extensive and provide a lovely outlook and have lovely seating areas when the weather is warm enough to sit out. Families are kept up to date with the activities and encouraged to visit and take part in things that are happening on a daily basis and special events, eg Diamond Jubilee tea party which was great fun. The nursing team are very happy to discuss Mum's health and medical needs and has worked in partnership with the family. Very highly recommended.
Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Deanne, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Knowle Park and that she and your family have been able to enjoy the variety of activities and events we have held. I will pass on your kind comments to the whole team.

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Review from S C (Daughter of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum became a resident at Knowle Park in July 2022. She is settled, well cared for, warm and safe. The staff are all caring and we are kept informed of any issues. Did not want this situation for Mum but as it has happened we are happy that she is in the safe hands of Knowle Park.
Reply from Home Manager at Knowle Park Nursing Home

Thank you for your kind words and recognition of the team at Knowle Park. Your mum is a joy to care for. Your comments will be passed on to the team.

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Review from D W (Friend of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The friend I visited said that the nurses and carers are, for the most part, pleasant, but rush him in the morning and are harsh on his arm when standing him up. He also said they were considerably more careful with getting him up when I was present than when he was on his own.
Food is, for the most,
part good though he has mentioned the veg is often undercooked.
Enjoys events and would like more trips down to the town to eat.
Carers left foot rests up when reseating him, carers often look very rushed.
Reply from Home Manager at Knowle Park Nursing Home

Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.

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Review from A H (Power of Attorney of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The person for whom I hold power of attorney has been in Knowle Park for 2 years. He is not an easy person to get on with and the staff have shown exemplary patience in dealing with him, They are kind and attentive and I am more than satisfied with the care he receives. There is a wide range of activities
to suit every taste but there is no compulsion to attend I can recommend Knowle Park with confidence.
Reply from Home Manager at Knowle Park Nursing Home

Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Alison S (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful caring home. Mum has been looked after brilliantly and we couldn't be happier with the care she receives.
She is treated with dignity at all times. The home has a variety of activities and residents enjoy visits from local school children, musicians and even animals!
Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Alison, we are so pleased to read your wonderful comments about the care your mum receives at Knowle Park. We look to offer a variety of activities that our residents can enjoy and participate in. Your lovely comments will be passed on to the whole team.

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Review from J R (Daughter of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our parents moved to Knowle Park about eight years ago when Dad became too ill to look after Mum himself. Dad had cancer and Mum had dementia. They had a lovely double room and for the last 7 months of his life, Dad concentrated on getting Mum settled without the continual worry and effort of running
a home, the cooking, cleaning and daily organisation that involved. Mum settled quickly and Dad received tender loving care until his death in 2015.
Gradually over the years, Mum became more and more frail, her health and memory slowly deteriorating. The staff at Knowle Park were always kind, considerate, and supportive, encouraging her to do what she could when she could.
We cannot thank everyone at Knowle Park enough for looking after our parents so very well, and the care and compassion shown to us in their last days.
We would recommend the home to anybody trying to select a care home for their relatives.
Reply from Home Manager, Home Manager at Knowle Park Nursing Home

Thank you for your kind words and recognition of the team at Knowle Park. We are really sorry for your loss and we hope we made your parent's time here as pleasant as possible. It was a privilege to have them as part of our family. Your comments will be passed on to the team.

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Review from Amanda N (Daughter of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here for over a year. I live in the USA and it's hard to be so far but I feel completely at peace with my mum here at Knowle Park. The place is beautiful, the ground, rooms so clean and above all the staff are quite lovely. So caring and kind and I'm so grateful for that. I feel they
totally care for the patients and have relationships with them. I have never seen this before. All so special I love the entertainment too. I appreciate Knowle Park. My mum is in good hands. Wonderful 100%.
Reply from Home Manager at Knowle Park Nursing Home

Thank you for leaving us such a fantastic review Amanda! We're happy to hear that your mum is receiving such great care at Knowle Park and is enjoying the entertainment and surroundings. I will pass on your kind comments to the whole team.

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Review from Dan S (Son of Resident) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Knowle Park took fantastic care of my father during his final months, helping him (and us) face what was ahead in dignity and comfort. Their professionalism was only matched by their kindness and compassion. All the staff always took a personal interest in my father and the family and made
us all feel like individuals, not just service users. They always went the extra mile and always took the time to speak to us about the care. We really could not have asked for more!
Reply from Home Manager at Knowle Park Nursing Home

We are so pleased to read your wonderful comments about the care your father received; the team were thrilled with your feedback.

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Review from James P (Son of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care to the whole family has been fantastic. From the start, we have had certainty for my fathers care which we desperately needed. The provider has been highly responsive at all times. Care is resident led and dignity is key throughout. Safety of my dad is paramount and respecting all his wishes
has been done. This is a palliative care resident who had deteriorated quickly and Knowle Park responded immediately.
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Review from Dianne M (Wife of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good - kind and caring. Very clean and pleasant environment. Welcoming to visitors and supportive to relatives.
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Review from C M (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional nursing care and wonderful caring staff.
The manager is outstanding and very caring to the residents and their families.
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Review from S R (Daughter of Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum recently passed away at Knowle Park. My brother and I live at some distance from the home,e and the staff were wonderful at keeping us involved in her care. Mum was cared for so well and respected at all times - thank you. Above and beyond care at all times!
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Review from Sylvie G (Daughter of Resident) published on 8 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was a resident in Knowle Park Nursing Home for the last few months of her life. We have found the care and compassion of the staff exemplary. They are all well trained and respect the residents and their families. In these days of Covid-19 restrictions they are thorough and careful to protect
the home and those who live there, but always friendly as they do so. My mother was very happy in the home. She loved the social contact after months of lockdown and often the staff had time to chat to her. She had a garden room and loved the view of the flowers. Sometimes a member of staff would take her around in her wheelchair. In the summer we could meet Mum outside under a pagoda.
If we had been unable to be at her side in her last hours we had been assured that a member of staff would have been there with her. Thankfully we were with her for her last few days, our time was then unrestricted which we are grateful for. Thank you to you all. We will always remember your care. Even the funeral directors commented on the care of the staff.
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Review from Robert T (Son of Resident) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time I visited Knowle Park when we chose a care home for Mum, I could sense immediately it was a truly caring environment and a place I know was right for her. I cannot thank the staff and management team enough for taking such great care of Mum. It has given me peace of mind knowing
she is cared for in such a lovely environment.
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Review from June H (Resident) assisted by family/friend published on 2 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely setting, staff and care.
Unfortunately, the food was not suitable for diabetics.
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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Knowle Park Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Knowle Park Nursing Home is calculated as follows: ( (183 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 210 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Knowle Park Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Caroline

Caroline Sears

Job Title: Home Manager

I originally trained as a nurse, before moving into management within care homes 20 years ago. I maintain my clinical knowledge by working with the clinical team and attending relevant training. I also have a master’s degree in human management.


I have the responsibility of overseeing and supporting the team to ensure the home runs in the best way possible to achieve outstanding customer service and quality of care. Also through my role as Home Manager, I support our residents and their relatives, which is one of the main reasons I love my work.


My biggest achievement was being a finalist for Manager of the Year in the Surrey Care Association awards. In my spare time, I enjoy singing with Rock Choir. I also do yoga and swimming and have done Ceroc dancing in the past, which I would like to start up again. I also enjoy walking and being in nature.


I have lived in Haslemere for 21 years and have an enjoyable cross-country route to get to Cranleigh. Cranleigh is a uniquely beautiful village with views of the Surrey Downs.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Knowle Park Nursing Home to verify any information. View our terms and conditions. Knowle Park Nursing Home has an Enhanced Service - more info.