
Norfolk House provides a kind/caring home for all residentsPhilip B(Husband of Resident/Service User)



Norfolk House provides a kind/caring home for all residentsPhilip B(Husband of Resident/Service User)



Norfolk House in Weybridge, Surrey, is a purpose-designed care home providing personalised residential care, short-term respite care, expert nursing care and specialist dementia care for older people, including those with physical disabilities.
The home offers communal areas and facilities where residents can relax, socialise and carry on pursuing hobbies or discover new interests, including a hairdressing salon, library, reminiscence room and landscaped garden with a beautiful pergola.
Every resident’s room at Norfolk...
Care Provided by Norfolk House
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 76 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Norfolk House for full pricing details and T&Cs.
Contact Norfolk House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sabu Prothasis(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (64)
Norfolk House Reviews (122)
Norfolk House has a Review Score of 9.8 (9.769) out of 10, based on 31 reviews in the last 2 years.
Over all time Norfolk House has 122 reviews.
Mum feels settled here now, just misses a group of residents to talk to, as many are bedroom bound.
I feel that the monthly fees are too high for what she receives, but do appear to be on a par with other nursing homes.
We are so pleased to hear that you feel mum is well cared for and is settled. The team hold themselves to a very high standard and this will mean a lot to them as they continue their hard work.
We are sorry to hear that Mum misses...
I was also pleased to see the continuity of carers, most of them we met 6 months ago when we were looking around. This must show Norfolk House as a good place to work and flows through to the happiness I see there.
We are delighted to hear that your father’s respite stay has been such a positive one and that you always feel warmly welcomed when visiting. Your kind comments about the cleanliness of the home, our...
Always very pleasant when visiting.
At Norfolk House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We look forward to seeing you again soon.
The best care home imaginable and I am so grateful and appreciative.
Thank you so much for your wonderful and heartfelt feedback.
We are delighted to hear that your friend has been so well cared for over the past three years, and that you always feel warmly welcomed when you visit. Providing compassionate, respectful care to our residents, as well as...
Meals are of a good standard, and suggestions for additions/changes are welcome.
We are delighted to hear that you feel we provide a caring and supportive home for all our residents, whatever their individual needs may be. It is also lovely to know that you value the range of activities and entertainment...
The amazing care my mother in law was given at Norfolk House meant she had 2 years of wonderful care, great activities and events that she was encouraged to join in. We felt she was very safe and secure here, and the staff's encouragement in doing day-to-day activities gave mum a lovely way to pass the day. Don't forget night-time nursing too - thank you.
It is especially heartening to hear that our team’s encouragement with day-to-day activities helped her enjoy each day in a positive and fulfilling way.
Thank you also for recognising...
I receive regular phone calls with updates on how she is doing.
The staff put on all kinds of activities and entertainment and mum enjoys them all.
I'm very happy with the care my mother is receiving - thanks to every one of the staff, you're brilliant!
We are delighted to hear that your mother will soon be celebrating five years as a resident and that she feels happy, comfortable, and truly at home with us.
Your kind words about the activities, entertainment,...
My mother has been a resident for 6 months. Up to now the care has been excellent. Everyone has been so welcoming which has helped my mum settle in quickly. Communication from everyone has been great and very consistent. We are pleased we found somewhere that my mum is safe, comfortable and looked after.
Hi P O (son Of Resident) thank you for taking the time to leave us feedback about your experience.
It means a great deal to know that the support we have provided has made such a positive impact you yourself and Mum. We are passionate in providing high quality, compassionate care, and feedback...
Staff and nurses are caring, polite and always happy. Great communication on daily updates and well being as yet nothing is too much when asked for.
We're delighted to hear that you've had such a positive experience with our team. Our staff and nurses take great pride in providing attentive, compassionate care, and it means a lot to know their efforts are appreciated.
My parents have been residents in this care home for over six months. I highly recommend it. It is extremely well run. All the staff at every level are very well trained, kind to the residents, professional, skilled and fully committed to the welfare of residents. Managers, nurses, carers, domestic staff, activity coordinators and reception staff all greet people with a smile, exude warmth, communicate well with residents and the family and show flexibility in how they work. Overall an excellent care home, thoroughly recommended.
Hi A F (daughter Of Resident) thank you for taking the time to leave us feedback about your experience.
At Norfolk House Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high quality care.
We look forward to seeing you again soon!
I feel that my father was treated with respect and dignity. I found the staff very friendly and supportive. It was very comforting knowing that my father was being looked after so well and always seeing the same friendly faces. We were always made to feel welcome and felt safe in the knowledge that my father was in a nice, clean, peaceful environment. Thank you to all the staff at Norfolk House.
Hi Ashley R (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.
We are so pleased to hear that you had a positive experience with us. It is lovely for the team to receive such lovely feedback.
Many thanks the Care UK team
At my first contact, they explained to me the process and what to expect. I was directed to their social media page to explore the home and was sent emails as examples of what the contract etc. would look like. All the questions I asked were answered, if the person I spoke with didn't know the answer they found somebody who could answer and got back to me. It was a bit overwhelming when my Aunt first arrived as there was a lot of form filling and various people all wanting different things, but once that was all done it was more relaxed and we were able to settle my Aunt in more leisurely. I wasn't able to visit my Aunt over the two weeks she was there, but family who did, all reported that the home, staff and food were all very good and there was plenty of activities planned. My Aunt's own at home carers also visited and fed back that the home was well run and staff were very attentive. I would have no worries if my Aunt wanted to stay after her respite care.
Hi Diane B (niece Of Resident) thank you very much for taking the time to leave us feedback about your experience.
At Norfolk House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My mother has been a resident of Norfolk House for the past 18 months. Over that time, her health has improved, and the level of care and stimulation has been much higher than when she lived in her own house. I am impressed with how attentive the care staff and nurses are to her medical needs. I no longer have to worry about her as I know she is getting the best support possible. Thank you to all the staff who contribute to her care.
Hi thank you very much for taking the time to leave us feedback about your experience.
We are so pleased to hear that Mum has been benefiting from staying with us at Norfolk House and that you trust us to take care of Mum! We will pass your kind feedback on to the whole team here.
Thank you again and we look forward to seeing you soon!
Love this place. They look after my mother really well and I'm very pleased with care they give her. She is very happy here and I would not hesitate to recommend it to other people. She enjoys the atmosphere and all the activities.
At Norfolk House we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time taken to leave this review. We hope to see you again soon!
Many thanks the Care UK team
Norfolk House continues to deliver kind and professional care to my parents-in-law. Both are frail and their physical and emotional needs both complex and challenging. We are grateful to the staff who look after them so well and always with a smile.
At Norfolk House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to seeing you again soon!
Many thanks the Care UK team
Norfolk House became a home from home for my dad, who had stayed for respite a couple of years ago, and later received end of life care there. The staff were absolutely amazing; so caring, thoughtful, funny, kind and professional. Dad was always treated with respect and dignity, and he, and his room were always kept very clean. The room was so welcoming, fully equipped with all he needed, and was a comfortable space for family to spend time with him. The garden was such a beautiful, tranquil space for both residents and their families and friends to spend time in. At a very difficult time, it became a calming sanctuary for us to be in. When dad came out of hospital for the last time, and came back to Norfolk House, we knew it was the right place for him to come back to. Thank you so much for making dad so comfortable, and content in his final days.
My sister is a highly intelligent woman and staff have come to recognise that she can and on occasion, be stubborn. carers do listen to her now as she knows her own needs very well. She is very settled and happy here after 5 years despite several traumatic events. It is important to her that staff are very respectful for her. Thank you, carers.
I have visited my elderly friend almost every day since she has had to receive nursing care, I find the home to be well presented and the care staff to be very attentive to residents personal need. There is always an activity each day for the residents to join in if they wish, there is nothing better than knowing that you friend is in safe hands.
The activities co-ordinators are excellent so I am contacted by the nurse whenever they feel necessary & I am equally I am able to contact the staff with ease.
My parents-in-law arrived at Norfolk House 4 weeks ago dispirited by poor care at their previous home and not confident about the future. From the start, however, it's been obvious that NH operates effectively. The nurses are professional & proactive, the carers are kind and competent, the cleaning staff thorough, and the food (I'm told!) delicious. The atmosphere in the home is friendly and resident-centred. We are feeling very reassured with everything we've experienced so far & can understand why NH came highly recommended to us by families of other residents.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Norfolk House.
Meet the Team (1)

I’m a trained nurse, as well as a registered home manager. I’ve worked as a home manager before coming to Care UK but I never tire of the great feeling that you’re making a difference to people’s lives, whether it’s the residents, the team or the visitors who we meet each day. I’ve been working at Care UK since September 2015, and I joined to further my career and to improve my skills and experience. There are always lots of positive challenges: every resident is different and it’s my and my team’s job to ensure we’re meeting their needs in the way that best suits them.
Frequently Asked Questions about Norfolk House
What types of Care is Norfolk House registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Norfolk House have?
There are 64 Single Rooms and 6 Couples/Companion Rooms.
What are the Facilities & Services at Norfolk House?
Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Norfolk House to the centre of Weybridge?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
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