Priory Court

Old Schools Lane, Ewell Village, Epsom KT17 1TJ
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9.8 171 Reviews
  • Priory Court, Epsom
Located in Epsom, Priory Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at this Surrey care home benefit from a range of high-quality amenities, including an on-site café, a private cinema, and a dedicated hair salon. Every bedroom is thoughtfully designed, complete with its own en-suite for added comfort and privacy. The home also features a beautifully maintained garden, offering a peaceful setting to unwind with family and friends.

The specialist care service supports residents every step of the way. There is always something to look forward to with a schedule of regular activities, events and outings for residents.
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Care Provided by Priory Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1775
  • Self-Funded Residential Dementia Care: from £1775
  • Self-Funded Nursing Care: from £2025
  • Self-Funded Nursing Dementia Care: from £2025
  • RESPITE Self-Funded Residential Care: from £1925
  • RESPITE Self-Funded Residential Dementia Care: from £1925
  • RESPITE Self-Funded Nursing Care: from £2025
  • RESPITE Self-Funded Nursing Dementia Care: from £2025

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Priory Court for full pricing details and T&Cs.

Contact Priory Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Priory Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Matthew Basham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (89)
  • Single Rooms with Ensuite Wet Room (89)

Priory Court Reviews (171)

9.8

Priory Court has a Review Score of 9.8 (9.815) out of 10, based on 34 reviews in the last 2 years.
Over all time Priory Court has 171 reviews.

Overall Experience
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  • 55
  • 5
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Date Published
  • 171
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  • 34
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Reviewer Connection to Priory Court
  • 56
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  • 5
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  • 2
  • 2
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  • 1
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Total of 171, showing 121-140
Review from Frances T (Daughter of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Priory Court for well over 4 years and I have been very happy with the care she has received. The staff are invariably loving and caring for her, even when she is being a little difficult to please (which occurs rarely)! My sister and I visit regularly and have always
been impressed by the warm atmosphere of care and good humour. We have always been able to talk about our occasional mild concerns (our mother always likes to wear a scarf around her neck). This is relayed to the carers who particularly look after her. We have felt blessed about our choice of home.
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Review from David B (Nephew of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I felt the most important points in care homes are the staff, in this care home the carers are excellent, not all, but the vast majority.
Food was always presented well on the plate and looked and tasted well. Cleanliness and tidiness was sometimes lacking, however, this did not default from the good
staff.
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Review from Patricia P (Wife of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
I was very disappointed with Priory Court Care Home.
I went about a year ago with my husband and was pleased.
This time I took him out after 4 days.
I went in twice and found him in a very unhygienic state.
I had to go to his room and wash and change him.
The carers that I met were helpful and
pleasant but too busy.
They were very short staffed. 2 carers in the dementia ward of 15!
Food was good but the activities were non-existent.
I only found one of the admin staff had an attitude problem.
I have tried hard to get back one pair of good quality trousers and have phoned every day.
In the end, I shall have to give up.
They have probably gone awol like the toothbrush which was still unused in the packet after 4 days.
When I pointed it out it was then used and lost.
I ended up wondering where is the value for money in this establishment?
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtIn response to the review submitted on 21 August 2018 from a Postal Card.
On behalf of the Home, I would like to apologise if any distress was caused during your husband's stay at Priory Court.
Following our telephone conversation, I appreciate that you have brought your concerns to the manager's attention. We welcome comments from all people who use our services and where indicated, we aim to use these to improve our services.
The manager would like to apologise again for not meeting your expectations. Me and my staff at Priory Court would like to reassure you that we always aim to deliver the highest standard of care. From the home manager.
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Review from Christopher B (Son of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely pleased with every aspect of Priory Court. It was good to know my father was there for the final 3 weeks and 2 days of his life. I have recommended the home to several people already. A big thank you to everyone there.
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Review from Isobel F (Daughter of Resident) published on 7 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Priory Court has a warm, welcoming atmosphere. All the various staff including management, nursing/care, physio, reception, activities, cleaning, catering and maintenance, are cheerful and friendly. My mother was looked after with care and kindness during her 12 week respite stay. The managers were
always approachable and helpful both before and during her stay.
If respite care were needed at another time I would be very happy for my mother to stay there again.
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Review from Karen W (Daughter of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the home. Would definitely recommend to others.
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Review from Andrew A (Son of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall care is excellent. Mum is well looked after on the nursing dementia unit. She seems happy although dementia is "challenging". She gets the occasional trip out which is good, eats well and is always clean and presentable in matching clothes. Overall good job by all staff on the unit.
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Review from Geoffrey F (Friend of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a lack of feedback about the general state of the resident and an ignorance on my part as to the people/staff I should be talking about the health of the resident.
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Review from P T (Niece of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt is treated with great respect (at times she can be somewhat difficult). She is always clean (clothes changed if she spills some food). She is always encouraged to take a drink. We are made very welcome when we visit and kept informed of any medication suggested by doctor/staff nurse.
The care
assistants are all delightful and I am very comfortable with regards to her overall care and so pleased that I was able to get her into Priory Court.
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Review from G S (Son of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are continually impressed by the high level of care at Priory Court is where both my parents reside. Staff are always friendly and helpful and patients are treated with respect and kindness whenever we visit.
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Review from Howard J (Stepson of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So happy that we found Priory court as we were really pleased with everything. Can't fault it.
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Review from J K (Son of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite content with all the services provided.
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Review from A M Y (Wife of Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring and helpful. The food is good and varied. The residents are kept busy with all the various activities morning and afternoon.


The cost is very high but at least I know my husband is cared for day and night. His room is always clean and tidy.

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Review from D B (Daughter of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled very well in Priory Court. The care she receives is excellent. The staff are friendly and treat her with dignity and respect. The nurses are always on hand to update on mums health and seem to quickly react to any health issues.
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Review from Geraldine H (Daughter of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are caring and cheerful, nice people.


The home is clean and well-appointed. The food is good with a variety of choices. There is a wide variety of activities each day and my mother particularly enjoys the trips out on the minibus each week.

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Review from G S (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very friendly and welcoming. Sometimes mum is left waiting a while before someone comes to see her after she buzzes. The food seems plentiful and varied.
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Review from Doreen S (Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This care home is listed as one of the best around this area. However, there is more could be done and altered in certain areas. The gardens are well maintained and trim the trees etc. Food, on the whole, is good but could be more variety. Fire drill is done here but should be done more often.
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Review from H G (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and caring staff. Rooms could be tidier, clothes not hung up in closet. No facilities for visitors where they can make a tea during visits.
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Review from Alice Y (Wife of Resident) published on 15 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my husband has been resident in the nursing section, I have been very happy with the care he has received. The staff are all friendly, helpful and caring. The residents are stimulated by having quizzes/films/games morning and afternoon. There is a choice of menus each day and visitors can also
have a meal if they wish. My family had a great Christmas dinner with my husband.
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Review from R G (Son of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care especially physio/activities etc.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Priory Court is calculated as follows: ( (345 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 401 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Accreditations

Meet the Team (1)

Matthew

Matthew Bashan

Job Title: Home Manager Joined: 2026

I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Care UK philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priory Court to verify any information. View our terms and conditions. Priory Court has an Enhanced Service - more info.