Priory Court Care Home is committed to providing residents with high-quality residential, nursing and dementia care. The home is well established in Ewell with a 20-year track record in the local community.
The home is based in a private cul-de-sac and offers comfortable, self-contained bedrooms with en-suite facilities and free WIFI. Residents are encouraged to bring small personal items with them to further enhance their own rooms.
The large, bright lounges are sociable spaces with televisions, radios, games and activities, while quiet areas are set aside for reading and relaxing. Pleasant outdoor spaces also include a large internal courtyard, accessible well maintained gardens and quiet seating areas.
Priory Court's manager has a wealth of experience in the care of older people and leads a dedicated and professional team to ensure best practice. Staff provide person-centred care to meet individual needs and understand the value of maintaining independence and privacy.
As part of moving forward and further improving the care offered, a heated hydrotherapy pool has been installed in the home.
Group: St Cloud Care Ltd
Person in charge: Rommel Villanueva (Service Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 89 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 89
Rooms with ensuite WC: 89
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Priory Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for Priory Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.346 for Priory Court is calculated as follows: ( (224 Excellents x 5) + (215 Goods x 4) + (52 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 492 Ratings = 4.346
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Priory Court is based on 23 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 17.8 positive Reviews (89 registered maximum number of service users ÷ 5). 23 Reviews ÷ 17.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Priory Court has a Review Score of 9.3 (9.346) from 42 Reviews
Review submitted from a Postal Card by A M Y (Wife of Resident) on Wednesday 4 April 2018. Relates to March 2018.
The staff are very caring and helpful. The food is good and varied. The residents are kept busy with all the various activities morning and afternoon.
The cost is very high but at least I know my husband is cared for day and night. His room is always clean and tidy.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by Geraldine H (Daughter of Resident) on Friday 2 March 2018. Relates to January 2018.
All the staff are caring and cheerful, nice people.
The home is clean and well-appointed. The food is good with a variety of choices. There is a wide variety of activities each day and my mother particularly enjoys the trips out on the minibus each week.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by D B (Daughter of Resident) on Friday 2 March 2018. Relates to December 2017.
My mum has settled very well in Priory Court. The care she receives is excellent. The staff are friendly and treat her with dignity and respect. The nurses are always on hand to update on mums health and seem to quickly react to any health issues.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by Doreen S (Resident) on Thursday 25 January 2018. Relates to January 2018.
This care home is listed as one of the best around this area. However, there is more could be done and altered in certain areas. The gardens are well maintained and trim the trees etc. Food, on the whole, is good but could be more variety. Fire drill is done here but should be done more often.
How likely would you be to recommend Priory Court? Likely
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Review submitted from a Postal Card by G S (Daughter of Resident) on Tuesday 16 January 2018. Relates to December 2017.
The staff are all very friendly and welcoming. Sometimes mum is left waiting a while before someone comes to see her after she buzzes. The food seems plentiful and varied.
How likely would you be to recommend Priory Court? Likely
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Review submitted from a Postal Card by Alice Y (Wife of Resident) on Monday 15 January 2018.
Since my husband has been resident in the nursing section, I have been very happy with the care he has received. The staff are all friendly, helpful and caring. The residents are stimulated by having quizzes/films/games morning and afternoon. There is a choice of menus each day and visitors can also have a meal if they wish. My family had a great Christmas dinner with my husband.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by H G (Daughter of Resident) on Friday 12 January 2018.
Very friendly and caring staff. Rooms could be tidier, clothes not hung up in closet. No facilities for visitors where they can make a tea during visits.
How likely would you be to recommend Priory Court? Likely
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Review submitted from a Postal Card by R G (Son of Resident) on Friday 12 January 2018. Relates to December 2017.
Very good care especially physio/activities etc.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by Maureen S (Resident) on Friday 12 January 2018. Relates to December 2017.
I have been fortunate with the home my daughter, brother and nursing friends have chosen for me. When I arrived 4 months ago, I was totally dependent and needed two carers to get me out of bed, washed and dressed. Reduced one carer fairly quickly I now can do most things for myself. Only need occasional help with washing hair. Can now walk unaided but use a stick when not confident. Hopeful to be back in my own home very swiftly due in many ways to the care received at Priory Court but also due to my own determination.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by Janice N (Stepdaughter of Resident) on Thursday 11 January 2018. Relates to December 2017.
Have been a few issues but these have generally been resolved. Slight lack of continuity with information. Staff very kind overall. Excellent menu and food choice. Is there a shortage of staff? Never enough time? Sometimes difficult to understand or be understood. Have had a lovely Christmas. All staff very happy and helpful and made very welcome. Thank you.
How likely would you be to recommend Priory Court? Likely
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Review submitted from a Postal Card by M D (Resident) on Thursday 11 January 2018. Relates to December 2017.
I have been a respite client for a few weeks and the care and staff have been excellent.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by Katy J (Niece of Resident) on Wednesday 22 November 2017. Relates to October 2017.
We have been so happy with the care provided by all members of the team. Without exception, everyone I've spoken to has been friendly and helpful. Care is provided promptly and with a willing and pleasant attitude - qualified nurses, unqualified care assistants, cleaning and kitchen staff plus management. A wonderful nursing home with high standards of care.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Website Submission by Shirley E (Daughter of Resident) on Saturday 4 November 2017. Relates to October 2017.
Having worked at Priory Court, I observed the residential care first hand and had no reservations about my step-mother staying at the home.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Website Submission by Tracy R (Daughter of Resident) on Sunday 6 August 2017. Relates to June 2017.
I had contacted a few care homes in the area but was immediately impressed by the amount of time and understanding that was given to me by the manager of Priory Court, over the phone initially and thereafter at an informal visit.
My mum was against moving from her own home but at every stage, from an initial home assessment to a joint meeting with the manager and deputy manager (at Priory Court), to the day she was admitted, I cannot praise the professionalism of the staff enough.
She is now living in the residential area of the home, as suggested by the deputy manager, in order for her to have the maximum amount of mental and physical stimulation.
The manager of the residential area is superb, she is comforting, professional and is keeps us informed of any issues promptly. In six weeks my mother has already improved in her mood, physically and socially.
We are so delighted she has some of her sparkle back and she can only further improve. Thank you to all staff, you are fab!
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by J W (Sister of Resident) on Thursday 13 July 2017. Relates to June 2017.
My brother has been in Priory Court for over one year.
If we do have any problems the staff are happy to listen to any concerns and always try to help resolve things.
Most of the staff are very friendly which goes a long way for both resident and family.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by J K (Wife of Resident) on Tuesday 4 July 2017.
Overall, could do with more staff. Don't always answer the bell. My husband cannot feed himself yet they will leave tea and cake afternoons when there is no one visiting. He does need help all times.
How likely would you be to recommend Priory Court? Unlikely
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Review submitted from a Postal Card by L L (Daughter of Resident) on Friday 23 June 2017. Relates to June 2017.
Excellent friendly care, staff are amazing.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by V C (Son of Resident) on Tuesday 20 June 2017. Relates to June 2017.
From the introduction and initial assessment of my mother's condition, all the staff have been supportive, knowledgeable and responsive. Mum has settled in quickly and is very complimentary of the staff who attend to her.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by David R (Son of Resident) on Tuesday 20 June 2017. Relates to June 2017.
My family are very happy at the level of care and service provided for my mum. The staff are very thoughtful and offer care, concern and activities for her. I always feel welcome when I arrive and staff are on hand to offer updates and news.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by R R (Daughter of Resident) on Tuesday 23 May 2017. Relates to May 2017.
Due to Mum's MS and her increasing needs we needed to find respite. High standards were our priority from nursing to the food to how fluffy the pillows were!
Priory Court meets all our expectations.
The staff go above and beyond.
Although it's hard for Mum to be away from home she is welcomed and made to feel safe and secure, as are we.
It's a refreshing break for Mum.
Thank you all so very, very much for taking care of my precious Mum.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by D W (Son of Resident) on Tuesday 16 May 2017. Relates to April 2017.
Friendly, caring staff.
Clean, comfortable surroundings.
Efficient administration.
Interative social programme for stimualtion fo residentce.
Ensure residents have maximum quality of life, maintaining dignity and respect for residents.
How likely would you be to recommend Priory Court? Likely
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Review submitted from a Postal Card by Janet W (Daughter of Resident) on Friday 12 May 2017. Relates to April 2017.
My mum was due to be discharged from hospital but her mobility was non-existent due to having been in bed for three weeks so we arranged for mum to go to Priory Court in Ewell for convalescence and rehabilitation. After two weeks at Priory Court with daily physio mum was able to walk with a frame and generally move around. Nursing staff and carers were all very kind and helpful.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Website Submission by Angela H (Daughter of Resident) on Saturday 6 May 2017. Relates to January 2017.
I was very pleased with the care that my mother had at Priory Court from June 2016- Feb 2017 when she unfortunately died. She was extremely happy with all the staff and care and so was I thank you. The staff were always smiling, considerate, patient and very caring.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by N B (Cousin of Resident) on Friday 28 April 2017. Relates to April 2017.
I'm impressed with the care my cousin is receiving at Priory Court. She is safe and as comfortable as possible and the environment is friendly and supportive at every level.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by G T (Resident) on Thursday 13 April 2017. Relates to March 2017.
I think we are treated very well.
Everyone is so pleasant and happy.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Website Submission by GS (Son of Resident) on Sunday 2 April 2017. Relates to March 2017.
We knew we had to move mum and dad into a care home when their live in carers were unable to cope with their needs. It was a difficult decision, but as soon as I met with the Manager of Priory Court and she showed me round, I instinctively knew we were doing the best thing for my parents. The consistent quality of care and the dedication of the staff are outstanding, and I can rest assured mum and dad are well looked after 24 hours a day. Dad looks really well and seems so much happier here than he was at home - he loves the stimulation of regular activities and the company of the other residents and carers. At the Priory Court, all the staff I have encountered are friendly and helpful and nothing is ever too much trouble. I have no hesitation in recommending this care home.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by R G (Daughter of Resident) on Thursday 30 March 2017. Relates to February 2017.
My mother was only in the home for 7 weeks. Overall the care home was very good. Pleased with the accommodation. Carers were very caring and friendly.
More information from the management would have been helpful.
How likely would you be to recommend Priory Court? Likely
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Review submitted from a Postal Card by Claire E (Daughter of Resident) on Sunday 19 March 2017. Relates to December 2016.
Overall the care at 88 is very good. All the staff very friendly and caring. The variety of food offered is really good and nice environment to eat in. Constantly trying to improve various facilities and providing new environments for residents to enjoy. All hard working and very kind to residents and family. Some human error could occur from time to time, although this improved tremendously e.g. Bell/ drink being out of reach to immobile or position of the resident being uncomfortable. Mainly though huge improvements made and just odd busy occasions.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by Carol E (Daughter of Resident) on Tuesday 14 March 2017. Relates to February 2017.
I am very pleased with the home. My mother is being looked after by very nice staff.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by A M (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
My mother was placed in Priory Court after we became unable to cope at home - with double incontinence and vascular dementia. After various best interest meetings, it was decided that Priory Court would be the best solution. I have nothing but praise for the nursing manager and team who provide round the clock care and stimulate her with activities and music. All the staff are welcoming and I can take my dog to visit. Overall, it is a great comfort to know she is in safe and caring hands.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by T L (Resident) on Monday 13 March 2017. Relates to February 2017.
Visit for physio weekly.
Useful for fitness i.e leg weakness.
How likely would you be to recommend Priory Court? Likely
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Review submitted from a Postal Card by J A (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
We have been quite happy with the care my father and brother have been given.
We hope this service will continue. The staff are always willing to talk to us about any concerns we have.
How likely would you be to recommend Priory Court? Likely
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Review submitted from a Postal Card by A M (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
Fairly good. Mum has moved rooms 3 times in 6 months. The last room is much better, the others were very cold and impersonal.
Care is very good and mum has done well. There has been an incident where she was attacked by another resident, which distressed her, but all in all the4 care has been good.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by M L (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
Excellent care for my mother who has lived here for 3 and a half years in residential dementia and nursing.
They also care for the whole family.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by Geoff H (Son-in-law of Resident) on Saturday 11 March 2017. Relates to February 2017.
Staff always friendly and the room is clean. A bit over priced but facilities are good.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by Sarah CW (Daughter of Resident) on Saturday 11 March 2017. Relates to February 2017.
When mum first came here I was at first worried about trusting staff with mum, however, I now feel staff have become friends to me and mother. I feel my mum is in the best place as she is happy and I feel comfortable that I don't need to worry. The activities team are excellent and always provide entertainment to keep mum stimulated.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by J B (Friend of Resident) on Saturday 11 March 2017. Relates to January 2017.
I find that Priory Court is well run by the various members of the staff. My friend's room is warm, clean and as is the rest of Priory Court.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by Andrew A (Son of Resident) on Friday 10 March 2017. Relates to February 2017.
Excellent. Friendly caring staff in all areas.
They keep us fully informed of anything affecting my mum.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Website Submission by Karen G (Daughter of Resident) on Tuesday 21 February 2017. Relates to February 2017.
Priory Court is a lovely Care home where residents are treated well. I think some of the rooms could be cleaned more regularly and some carpets need cleaning/changing. While there are changes happening in the Dementia unit, I feel the lounge area is not a very welcoming and restful area for the residents, but hopefully this will change soon.
How likely would you be to recommend Priory Court? Likely
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Review submitted from a Website Submission by MA (Friend of Resident) on Saturday 18 February 2017. Relates to December 2016.
As someone who often visited Priory Court, I was always confident in the care given during our friend's 4 years and 3-month stay.
I saw regular staff who worked well as a team, providing high-quality personal care to elderly and frail residents both in dementia and nursing sections.
The home was kept very clean, the food freshly cooked and served with a smile, the building maintenance was kept up-to-date and visitors were welcomed by friendly staff. An increasing number and variety of in-house activities are now organised plus minibus outings plus there is an inner courtyard enabling Residents to enjoy fresh air in warmer weather.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Postal Card by D M (Friend of Resident) on Thursday 29 September 2016. Relates to September 2016.
We thought care to be very good, friendly staff and pleasant atmosphere. Helpful to and welcoming visitors regardless of time arriving. Clean and bright accommodation and pleasant surrounding garden.
How likely would you be to recommend Priory Court? Extremely Likely
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Review submitted from a Website Submission by Mary Z (Daughter-in-law of Resident) on Tuesday 2 August 2016. Relates to August 2016.
My mother in law has been a resident in Priory Court Ewell since January 2016. In that time she has been treated with compassion, love and dignity by all the staff she has come into contact with. In March 2016 she was moved into Nursing Dementia and the move was handled sensitively for both her and us her family. Priory Court maintains extremely high standards and manages to keep hold of exceptionally good staff, all of whom follow the same high expectations that run throughout the care home. These people genuinely care for our loved ones and we feel blessed to have found this outstanding care home.
How likely would you be to recommend Priory Court? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Priory Court