Priory Court

Old Schools Lane, Ewell Village, Epsom KT17 1TJ
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9.8 167 Reviews
  • Priory Court, Epsom
Priory Court Care Home is a very well established, reputable, purpose-built nursing home situated within walking distance of Ewell West Station in the historic village of Ewell.

The home benefits from being positioned in Old School Lane, a quiet cul-de-sac commanding a prime spot with a superb aspect, neighbouring Nonsuch Abbeyfield a new retirement village.

Set in this ideal location with surrounding well-maintained gardens, the homes are offering 89 spacious en-suite rooms, a wide range of facilities and 24-hour expert care.

Priory Court Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Care Provided by Priory Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Priory Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Rommel Villanueva (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (89)
  • Single Rooms with Ensuite Wet Room (89)
9.8

Priory Court has a Review Score of 9.8 (9.785) out of 10, based on 38 reviews in the last 2 years.
Over all time Priory Court has 167 reviews.

Overall Experience
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  • 55
  • 5
  • 1
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Date Published
  • 167
  • 13
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  • 38
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Reviewer Connection to Priory Court
  • 55
  • 32
  • 14
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  • 10
  • 9
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  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
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  • 1
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Total of 167, showing 61-80
Review from Sandra D (Daughter of Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was admitted from the hospital due to her dementia. She settled quickly, and the staff handled her so well - she couldn't have sung their praises - the food and her room more. I found the home has a lovely atmosphere and felt fresh and welcoming. Staff and management were very helpful and
supportive.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you so much for this review. We feel privileged to be able to care for residents and support their families during this stage of their life. Knowing that you and your mother are happy with the…read more
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Review from Lois C (Niece of Resident) published on 6 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt came to Priory Court following a hospital visit and I am so pleased with how well she has settled in. The staff are all very friendly and kind with the residents and always on hand for their needs.
It makes me and the rest of the family feel at ease that she is being cared for in the right
environment.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you for taking the time to complete this review. It is rewarding and motivating to the home's team to know that the residents and relatives are happy with the care here at Priory Court.
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Review from Linda H (Daughter of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who has dementia, has been in Priory Court care home for 7 months now. At the age of 101 she is very happy and healthy. All the staff are extremely friendly and helpful and my mum is kept busy with different activities every day. I cannot comment on the rooms, food etc as due to Covid restrictions
I haven't seen them. My mother is happy and being well looked after which is the most important thing.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you so much for your kind words. I will pass your comments on to the manager and her team. They are a great group of staff who work cohesively to deliver the kind of care that we would all want…read more
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Review from Sean W (Son of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Priory Court are amazing. Nothing is too much trouble, they are always engaging and happy to spare time to talk and discuss my mum. The management team are excellent, always available to discuss any issues or concerns, plus able and willing to resolve them straight away. Fees are a bit
steep but for the level of care my mum receives, they are acceptable.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you for your review and kind words. We pride ourselves on the quality of our staff, and, it's always good to hear from residents and their families, that the quality shines through.
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Review from R W (Husband of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
July was the first month that my wife became a resident at Priory Court. She acclimatised very quickly and was appreciative of the support she received. She liked the meals very much and she is now peaceful in her new surroundings. Covid restrictions were unwelcomed but understandable.
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Review from P C (Son of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time he has been here, we believe his care has been first class.
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Review from S M (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very poor food menu. Little choice of cold food. Taking into account the terrible virus situation, the safety regulations were and still are very good but my mother felt like a prisoner and hated (her words) the boring and lacklustre social activities. I don't think you can blame everything nursing
care even on the virus.
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Review from K H (Daughter of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident for only a short time. She is being looked after very well, all the staff have been welcoming and very helpful to us.
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Review from M D (Daughter of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident for just over a year and seems settled and content. The staff are friendly and helpful. Management have implemented practices to facilitate visits and contact.
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Review from P L (Son of Resident) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident here for 2 and a half years. She and her family get on well with the staff and she is well looked after.
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Review from M G (Daughter of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been well cared for. More staff would be my only suggestion.
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Review from Evelyn O (Granddaughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home. Staff are absolutely wonderful with brilliant knowledge. My relative has had a wonderful experience here. The staff are always friendly and welcoming. They have managed the covid-19 situation brilliantly.
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
Thank you for taking the time to share your thought on Priory Court. We will share the lovely feedback with our team and are happy to read that you feel our staff are wonderful.
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Review from Steve W (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home. High quality care provided with modern clean facilities throughout. The staff are always friendly and welcoming with excellent knowledge. Would highly recommend to all friends and family.
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
We really value your feedback and are delighted to read you hold the staff in high regard. We will share your review with them and thank you for saying you would recommend Priory Court as an excellent…read more
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Review from Zoe H (Niece of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt moved to Priory Court from a local care home as her needs had increased to nursing care. She had dementia. We cannot thank Priory Court enough for the amazing care she received in the last three weeks of her life. It has been hard not being able to visit my Aunt in the last few months (COVID),
but to know she was treated with respect and dignity in her last few weeks is a comfort.
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
We are sorry for your loss but thank you for the kind words. We will share them with the team who are doing an amazing job, especially during these unprecedented times.
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Review from G J (Son of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Peaceful place with staff very attentive and helpful.
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Review from Lesley G (Daughter of Resident) published on 26 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and consideration my mother receives. The staff are excellent. Very friendly and communicate well. Mother is very happy here. Sadly the virus has made things very difficult at present and my only complaint is that the change in visiting rules was not explained properly when
they were changed. Other than that, have no complaints.
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Review from S H (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and support staff are excellent - friendly and caring. However, there should be more contact with managers and other staff (kitchen). My mother is perfectly capable of giving an opinion and should be given the opportunity to do so. Liaising with managers and kitchen staff should be encouraged.
My mother has said that the food is poor, virtually no fresh fruit or vegetables. The boiler has broken down many times, depriving the residents of hot water - a basic requirement.
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
Thank you for taking the time to review Priory Court. We are delighted to read you are happy with the care and support. All comments made will be shared with the team to ensure your Mother feels her…read more
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Review from Jill C (Sister of Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful to Priory Court for allowing my sister to move into their nursing care unit. Sadly, she passed away after a few weeks but was given loving care as well as nursing care and dignity in her last days, which was so important. I would have no hesitation in recommending this home to anyone
searching for a lovely home for their loved ones. Thank you so much Priory Court.
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
Our thoughts are with you and we thank you for taking the time to share these kind words which we will share with the Priory Court team.
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Review from Ken H (Husband of Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good care home with some great carers and good food.
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
We will share the kind feedback with the team who make it happen. Thank you.
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Review from Gill H (Daughter of Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything was good until lockdown. Now it is very strange and it is worrying about what will happen in the winter.
Reply from Aileen Nimmo, Sales & Marketing at Priory Court
We recognise that many families are concerned about their loved ones during these unprecedented times and would like to reassure you that we are following all the guidelines, in our effort to keep our…read more
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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Priory Court is calculated as follows: ( (376 Excellents x 5) + (52 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 446 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Court is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Meet the Team (9)

Rommel

Rommel Villanueva

Job Title: Home Manager

Hello there, My name is Rommel and I'm the Home Manager of Priory Court. I am proud of the wonderful team we have here taking care of our residents, their families and friends. I enjoy my job as no two days are the same! Please feel free to drop by for a chat or visit.

Biba

Biba Mijalceva

Job Title: Deputy Manager Joined: 2024

My name is Biba Mijalceva, and I am the newly appointed Deputy Manager at Priory Court Care Home.


I bring nearly 20 years of experience working with individuals living with acquired or traumatic brain injury, as well as neurological conditions in a hospital setting.


Throughout my career, I have progressed from a junior nurse to a senior nurse, ward sister, and ward manager, honing my knowledge, clinical skills, and abilities.


Before joining the Future Care Group, I served as a Deputy Manager for over 6 years in a privately funded residential care home. My professional journey has equipped me with a deep passion for my work, and I am always ready to face challenges.


I place a high value on honesty and transparency, believing in an open-door policy. In caring for our residents, I prioritise understanding, empathy, and an open mind. I am open to ideas that can enhance and make a positive difference in the lives of our community.


I am thrilled to be a part of the warm and caring family at Priory Court. I am eager to contribute to enhancing the daily lives of our residents and look forward to the journey ahead.

Debbie

Debbie Kennedy

Job Title: Administration Manager Joined: 2018

My name is Debbie and I work at the front desk at Priory Court. I assist with both, reception and administration, and am always happy to help people.


I enjoy chatting to and getting to know the families of the residents and the residents themselves. Being able to improve their lives provides me with a great sense of fulfilment.


I love animals and have quite a few pets.

Fiona

Fiona Smith

Job Title: Lifestyle Lead Joined: 2022

My name is Fiona, and I joined the team in November 2022 as a Lifestyles Assistant. When the role of Lead became available, I immediately put my name forward as I wanted to step up in making a difference and supporting the residents, enabling them to have fun and engage in activities.


I have worked in the care sector for the past 30 years as a carer, and then I became a team leader and medication technician in care homes. I have always involved myself in the activities at the care homes.


I am very crafty and enjoy the challenge of making things for different occasions.


I have a great team with me here, and I look forward to working with the residents and their families.

Maria

Maria Peralta

Job Title: Clinical Manager

I joined Priory Court in 2009 and am the Clinical Manager. I am extremely proud of the team of Nurses and Carers that work here and how they provide the best care possible to all our residents. I really enjoy my job; no two days are the same and I enjoy helping our residents live their lives to the fullest.

Mandy

Mandy Melia

Job Title: Residential Support Manager Joined: 2003

Hello, I'm Mandy, the Residential Home Manager. I have been at Priory Court for nearly 13 years, where I started working as a care assistant with no experience in the residential unit and thoroughly enjoyed getting to know the residents and working with them. This encouraged me to achieve my NVQ Level 2 in Health and Social Care.


After a couple of years, I was promoted to senior care assistant on the nursing unit. This helped me gain more knowledge to complete my NVQ Level 3.


I was then promoted to Senior Care Officer and transferred back to the Residential Unit. I was a Senior Care Officer for around 6 six years before finding the confidence in myself to accomplish NVQ Level 5 in Management and Leadership in Health and Social Care.

2 years later I am now the Head of Residential Services for Priory Court.


Although the role can be very challenging at times, I still enjoy working with and developing relationships with the residents, and their families.

Charles

Charles Ashton

Job Title: Maintenance Manager Joined: 2015

I left school at 15 years old and became a plasterer, a trade I stayed with for many years. I worked for various companies and eventually became self-employed for some time. I then entered into the refurbishment management sector, working for various companies. I was involved in many projects such as care homes and housing developments; some of these projects went on for five or six years.


I came to work to Priory Court in September 2015. I'd say the camaraderie with the staff is fantastic and I just love the warm and welcoming atmosphere here. It's very satisfying seeing everyone so happy and always helping each other.


I enjoy making our home and facilities safe for residents, their loved ones and our staff.

Jerome

Jerome Koh

Job Title: Head Chef Joined: 2021

I joined Priory Court in 2021 as a chef assistant and quickly advanced to Deputy Chef. I am now delighted to have been promoted to Head Chef.


I love creating cakes for our residents and seeing their expressions of appreciation; it truly melts my heart.


Originally from the Philippines, I became a chef there before moving to Canada, where I worked for three years. I then moved to England to be with my wife and started working at Priory Court. I hold a Diploma in Culinary and Pastry Arts, a National Certificate II, and British Standards in Hotel and Restaurant Management.


I am excited to continue contributing to the Priory Court community.

Emma

Emma Clarke

Job Title: Head of Housekeeping

I have been doing housekeeping nearly all my life and I really enjoy it. I applied for a position at Priory Court as I had never worked in a care home environment before and I thought it would be a challenge. When I got the job, I realised I was not wrong, but I absolutely love my job and it is the best choice I have ever made. I enjoy coming to work every day and I have been here over 2 years now and hope to be here for many more.

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