Priory Court

Old Schools Lane, Ewell Village, Epsom KT17 1TJ
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9.8 171 Reviews
  • Priory Court, Epsom
Located in Epsom, Priory Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at this Surrey care home benefit from a range of high-quality amenities, including an on-site café, a private cinema, and a dedicated hair salon. Every bedroom is thoughtfully designed, complete with its own en-suite for added comfort and privacy. The home also features a beautifully maintained garden, offering a peaceful setting to unwind with family and friends.

The specialist care service supports residents every step of the way. There is always something to look forward to with a schedule of regular activities, events and outings for residents.
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Care Provided by Priory Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1775
  • Self-Funded Residential Dementia Care: from £1775
  • Self-Funded Nursing Care: from £2025
  • Self-Funded Nursing Dementia Care: from £2025
  • RESPITE Self-Funded Residential Care: from £1925
  • RESPITE Self-Funded Residential Dementia Care: from £1925
  • RESPITE Self-Funded Nursing Care: from £2025
  • RESPITE Self-Funded Nursing Dementia Care: from £2025

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Priory Court for full pricing details and T&Cs.

Contact Priory Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Priory Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Matthew Basham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (89)
  • Single Rooms with Ensuite Wet Room (89)

Priory Court Reviews (171)

9.8

Priory Court has a Review Score of 9.8 (9.815) out of 10, based on 34 reviews in the last 2 years.
Over all time Priory Court has 171 reviews.

Overall Experience
  • 109
  • 55
  • 5
  • 1
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Date Published
  • 171
  • 5
  • 15
  • 34
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Reviewer Connection to Priory Court
  • 56
  • 33
  • 14
  • 11
  • 10
  • 10
  • 9
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 171, showing 61-80
Review from B G (Wife of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Priory Court is a bright and welcoming home. All the staff are very caring, friendly and helpful, nothing is too much trouble. Any concerns are listened to and any problem is resolved quickly.


A suggestion for activities would be for the home’s minibus to be used again if possible, rather than being

parked up outside. There must be many residents who would really appreciate the chance to get out for local trips occasionally.
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Review from E T (Son of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought what a lovely care home it was. Well happy my mother has been placed here. Nice and warm as you enter. Once the test was negative, you could visit the room. All staff were friendly and showered concern for good care. My mum now 101 has a nice room, bed with tv and en-suite toilet/bath/shower
room. The room is clean and bright, mother has happily settled in. Well done!
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory CourtThank you for your lovely review and feedback, we are very pleased to hear that you, and your Mum, are happy with us at Priory Court.
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Review from B S (Grandson of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service here is great and couldn't recommend it enough. The staff takes great care of my grandma and the family atmosphere makes her feel like right at home. She raves about the bingo nights and the cinema so those are a plus and should continue.


The staff here is always welcoming and friendly.

The manager here is also great as he made sure to answer all my questions and address any concerns I had. Would highly recommend this place.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory CourtThank you very much for taking the time to complete a review, we aim to provide the most outstanding care to enable our residents to call Priory Court their home. We're also very pleased to hear that your grandma enjoys the activities offered by our home as well as the facilities. Your kind comments will be passed on to our team.
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Review from C J (Great-Nephew of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great aunt has been with Priory Court for a while now and she has nothing but wonderful things to say about the staff. While not the ideal living arrangement, the care home does a fantastic job making it as engaging and stress-free as possible. We have been really impressed with how they've managed
the pandemic despite the difficult circumstances, it's been really hard but especially for your team so thank you!
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory CourtThank you for your review of our home. We are delighted that you are so pleased with the care and support offered by our staff team. Covid-19 has certainly made things more difficult, but our staff go above and beyond to make everyone comfortable and welcome, I am sure they will be very pleased to hear your comments.
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Review from Sandra D (Daughter of Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was admitted from the hospital due to her dementia. She settled quickly, and the staff handled her so well - she couldn't have sung their praises - the food and her room more. I found the home has a lovely atmosphere and felt fresh and welcoming. Staff and management were very helpful and
supportive.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory CourtThank you so much for this review. We feel privileged to be able to care for residents and support their families during this stage of their life. Knowing that you and your mother are happy with the care we provide, as well as food and premises, makes us feel very proud!
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Review from Lois C (Niece of Resident) published on 6 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt came to Priory Court following a hospital visit and I am so pleased with how well she has settled in. The staff are all very friendly and kind with the residents and always on hand for their needs.
It makes me and the rest of the family feel at ease that she is being cared for in the right
environment.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory CourtThank you for taking the time to complete this review. It is rewarding and motivating to the home's team to know that the residents and relatives are happy with the care here at Priory Court.
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Review from Linda H (Daughter of Resident) published on 5 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who has dementia, has been in Priory Court care home for 7 months now. At the age of 101 she is very happy and healthy. All the staff are extremely friendly and helpful and my mum is kept busy with different activities every day. I cannot comment on the rooms, food etc as due to Covid restrictions
I haven't seen them. My mother is happy and being well looked after which is the most important thing.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory CourtThank you so much for your kind words. I will pass your comments on to the manager and her team. They are a great group of staff who work cohesively to deliver the kind of care that we would all want and expect for ourselves and loved ones.
Best wishes!
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Review from Sean W (Son of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Priory Court are amazing. Nothing is too much trouble, they are always engaging and happy to spare time to talk and discuss my mum. The management team are excellent, always available to discuss any issues or concerns, plus able and willing to resolve them straight away. Fees are a bit
steep but for the level of care my mum receives, they are acceptable.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory CourtThank you for your review and kind words. We pride ourselves on the quality of our staff, and, it's always good to hear from residents and their families, that the quality shines through.
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Review from R W (Husband of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
July was the first month that my wife became a resident at Priory Court. She acclimatised very quickly and was appreciative of the support she received. She liked the meals very much and she is now peaceful in her new surroundings. Covid restrictions were unwelcomed but understandable.
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Review from P C (Son of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time he has been here, we believe his care has been first class.
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Review from S M (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very poor food menu. Little choice of cold food. Taking into account the terrible virus situation, the safety regulations were and still are very good but my mother felt like a prisoner and hated (her words) the boring and lacklustre social activities. I don't think you can blame everything nursing
care even on the virus.
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Review from K H (Daughter of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident for only a short time. She is being looked after very well, all the staff have been welcoming and very helpful to us.
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Review from M D (Daughter of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident for just over a year and seems settled and content. The staff are friendly and helpful. Management have implemented practices to facilitate visits and contact.
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Review from P L (Son of Resident) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been a resident here for 2 and a half years. She and her family get on well with the staff and she is well looked after.
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Review from M G (Daughter of Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been well cared for. More staff would be my only suggestion.
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Review from Evelyn O (Granddaughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home. Staff are absolutely wonderful with brilliant knowledge. My relative has had a wonderful experience here. The staff are always friendly and welcoming. They have managed the covid-19 situation brilliantly.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtThank you for taking the time to share your thought on Priory Court. We will share the lovely feedback with our team and are happy to read that you feel our staff are wonderful.
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Review from Steve W (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home. High quality care provided with modern clean facilities throughout. The staff are always friendly and welcoming with excellent knowledge. Would highly recommend to all friends and family.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtWe really value your feedback and are delighted to read you hold the staff in high regard. We will share your review with them and thank you for saying you would recommend Priory Court as an excellent home for your family and friends.
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Review from Zoe H (Niece of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt moved to Priory Court from a local care home as her needs had increased to nursing care. She had dementia. We cannot thank Priory Court enough for the amazing care she received in the last three weeks of her life. It has been hard not being able to visit my Aunt in the last few months (COVID),
but to know she was treated with respect and dignity in her last few weeks is a comfort.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtWe are sorry for your loss but thank you for the kind words. We will share them with the team who are doing an amazing job, especially during these unprecedented times.
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Review from G J (Son of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Peaceful place with staff very attentive and helpful.
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Review from Lesley G (Daughter of Resident) published on 26 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and consideration my mother receives. The staff are excellent. Very friendly and communicate well. Mother is very happy here. Sadly the virus has made things very difficult at present and my only complaint is that the change in visiting rules was not explained properly when
they were changed. Other than that, have no complaints.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Priory Court is calculated as follows: ( (345 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 401 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Accreditations

Meet the Team (1)

Matthew

Matthew Bashan

Job Title: Home Manager Joined: 2026

I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Care UK philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priory Court to verify any information. View our terms and conditions. Priory Court has an Enhanced Service - more info.