Priory Court

Old Schools Lane, Ewell Village, Epsom KT17 1TJ
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9.8 167 Reviews
  • Priory Court, Epsom
Priory Court Care Home is a very well established, reputable, purpose-built nursing home situated within walking distance of Ewell West Station in the historic village of Ewell.

The home benefits from being positioned in Old School Lane, a quiet cul-de-sac commanding a prime spot with a superb aspect, neighbouring Nonsuch Abbeyfield a new retirement village.

Set in this ideal location with surrounding well-maintained gardens, the homes are offering 89 spacious en-suite rooms, a wide range of facilities and 24-hour expert care.

Priory Court Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Care Provided by Priory Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Priory Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Rommel Villanueva (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (89)
  • Single Rooms with Ensuite Wet Room (89)
9.8

Priory Court has a Review Score of 9.8 (9.785) out of 10, based on 38 reviews in the last 2 years.
Over all time Priory Court has 167 reviews.

Overall Experience
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  • 55
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Date Published
  • 167
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Reviewer Connection to Priory Court
  • 55
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  • 14
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  • 5
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Total of 167, showing 41-60
Review from Debbie W (Sister of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been receiving nursing care at Priory Court for nine weeks. Staff at Priory Court are friendly and professional, and even more importantly, kind and caring.
Reply from Sydney Lyttleton, Marketing Assistant at Priory Court
Thank you for your review and positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from S C (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care and support my mother is receiving. I feel that she is safe, well cared for and Priory Court feels like a family.
Reply from Sydney Lyttleton, Marketing Assistant at Priory Court
Thank you for your lovely comment, we are one big family here, at Priory Court. The care services we deliver as a team to our residents are extremely important to us and we are very proud of our home…read more
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Review from Sue B (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having gone on the dementia journey with my husband (who died 5 years ago), now going on this journey with my mum is hard, as it is dragging up my past emotions. Information and support is vital.
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Review from Sharyn V (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very much enjoyed the 'basic information' regarding dementia. One staff member was incredibly informative, love her passion. Would be very interested in further sessions and information, monthly sessions would be good.
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Review from Marie B (Wife of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff have so much time for all even visitors. Management listen to any questions we might have. Food is so good.
Reply from Sydney Lyttleton, Marketing Assistant at Priory Court
Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from James T (Son of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service here is great and would recommend this care home in the future to anyone who may need it. Very good and caring staff. Nothing is too much trouble and are always kind and pleasant - thank you.
Reply from Sydney Lyttleton, Marketing Assistant at Priory Court
Thank you for your review. Our highly trained team at Priory Court Care Home, are always aiming to provide the very best level of care for your loved ones at all times. We thank you again for the…read more
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Review from Rik M (Son of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant home. Staff are amazing. My father is very well cared for there. I couldn’t be happier! The staff are always accommodating and wil do everything they can for any resident! It’s an amazing place!
Reply from Sydney Lyttleton, Marketing Assistant at Priory Court
Thank you for your review and positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from S H (Son of Resident) published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite all Covid restrictions and the problems involved the staff have always endeavored to keep the residents stimulated and entertainment.
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Review from Michael E (Son of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After many months of anguish and heartache about my mother going into full-time care, my worries were put aside at how well she has settled in. The carers and surroundings have made sure that her move went well. We haven't seen her this happy in months, and this is due to the friendly staff and facilities.
Please, keep up the great work.
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Review from Julie D (Niece of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you enter the door, you are greeted with warmth and friendliness. Everyone is so caring and make you feel at home and welcome, even my dog. My aunt stayed for 3 weeks respite after staying in hospital. She said to me thank you for finding me such a nice home. I think it sums it up.
The food was wonderful. Staff were wonderful and all the residents look so happy and everywhere smells nice and looks clean. Thank you everyone.
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Review from A W (Son of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Adequate but not excellent - unfortunately, due to the other guests being a little further down the old age route, there was not a lot of conversation to be had. As such, my mother decide that she wasn't year ready for long-term care.
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Review from R B (Nephew of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly, caring and approachable. Facilities good and beginning to open up after Covid.
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Review from P B (Wife of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Priory Court has provided to be a very good choice for my husband's care. Staff are kind and caring. There is a good atmosphere within the building and residents seem to be well looked after.
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Review from C T (Wife of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My only suggestion would be that the veranda was made prettier with flowers and an umbrella.g
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Review from R B (Nephew of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care of my aunt has been excellent. Staff are caring, polite and professional.
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Review from S H (Daughter-in-law of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff, all very friendly and efficient. Lovely spaces outside.
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Review from B G (Wife of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Priory Court is a bright and welcoming home. All the staff are very caring, friendly and helpful, nothing is too much trouble. Any concerns are listened to and any problem is resolved quickly.


A suggestion for activities would be for the home’s minibus to be used again if possible, rather than being

parked up outside. There must be many residents who would really appreciate the chance to get out for local trips occasionally.
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Review from E T (Son of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought what a lovely care home it was. Well happy my mother has been placed here. Nice and warm as you enter. Once the test was negative, you could visit the room. All staff were friendly and showered concern for good care. My mum now 101 has a nice room, bed with tv and en-suite toilet/bath/shower
room. The room is clean and bright, mother has happily settled in. Well done!
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you for your lovely review and feedback, we are very pleased to hear that you, and your Mum, are happy with us at Priory Court.
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Review from B S (Grandson of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service here is great and couldn't recommend it enough. The staff takes great care of my grandma and the family atmosphere makes her feel like right at home. She raves about the bingo nights and the cinema so those are a plus and should continue.


The staff here is always welcoming and friendly.

The manager here is also great as he made sure to answer all my questions and address any concerns I had. Would highly recommend this place.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you very much for taking the time to complete a review, we aim to provide the most outstanding care to enable our residents to call Priory Court their home. We're also very pleased to hear that…read more
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Review from C J (Great-Nephew of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great aunt has been with Priory Court for a while now and she has nothing but wonderful things to say about the staff. While not the ideal living arrangement, the care home does a fantastic job making it as engaging and stress-free as possible. We have been really impressed with how they've managed
the pandemic despite the difficult circumstances, it's been really hard but especially for your team so thank you!
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory Court
Thank you for your review of our home. We are delighted that you are so pleased with the care and support offered by our staff team. Covid-19 has certainly made things more difficult, but our staff go…read more
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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Priory Court is calculated as follows: ( (376 Excellents x 5) + (52 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 446 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Court is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Meet the Team (9)

Rommel

Rommel Villanueva

Job Title: Home Manager

Hello there, My name is Rommel and I'm the Home Manager of Priory Court. I am proud of the wonderful team we have here taking care of our residents, their families and friends. I enjoy my job as no two days are the same! Please feel free to drop by for a chat or visit.

Biba

Biba Mijalceva

Job Title: Deputy Manager Joined: 2024

My name is Biba Mijalceva, and I am the newly appointed Deputy Manager at Priory Court Care Home.


I bring nearly 20 years of experience working with individuals living with acquired or traumatic brain injury, as well as neurological conditions in a hospital setting.


Throughout my career, I have progressed from a junior nurse to a senior nurse, ward sister, and ward manager, honing my knowledge, clinical skills, and abilities.


Before joining the Future Care Group, I served as a Deputy Manager for over 6 years in a privately funded residential care home. My professional journey has equipped me with a deep passion for my work, and I am always ready to face challenges.


I place a high value on honesty and transparency, believing in an open-door policy. In caring for our residents, I prioritise understanding, empathy, and an open mind. I am open to ideas that can enhance and make a positive difference in the lives of our community.


I am thrilled to be a part of the warm and caring family at Priory Court. I am eager to contribute to enhancing the daily lives of our residents and look forward to the journey ahead.

Debbie

Debbie Kennedy

Job Title: Administration Manager Joined: 2018

My name is Debbie and I work at the front desk at Priory Court. I assist with both, reception and administration, and am always happy to help people.


I enjoy chatting to and getting to know the families of the residents and the residents themselves. Being able to improve their lives provides me with a great sense of fulfilment.


I love animals and have quite a few pets.

Fiona

Fiona Smith

Job Title: Lifestyle Lead Joined: 2022

My name is Fiona, and I joined the team in November 2022 as a Lifestyles Assistant. When the role of Lead became available, I immediately put my name forward as I wanted to step up in making a difference and supporting the residents, enabling them to have fun and engage in activities.


I have worked in the care sector for the past 30 years as a carer, and then I became a team leader and medication technician in care homes. I have always involved myself in the activities at the care homes.


I am very crafty and enjoy the challenge of making things for different occasions.


I have a great team with me here, and I look forward to working with the residents and their families.

Maria

Maria Peralta

Job Title: Clinical Manager

I joined Priory Court in 2009 and am the Clinical Manager. I am extremely proud of the team of Nurses and Carers that work here and how they provide the best care possible to all our residents. I really enjoy my job; no two days are the same and I enjoy helping our residents live their lives to the fullest.

Mandy

Mandy Melia

Job Title: Residential Support Manager Joined: 2003

Hello, I'm Mandy, the Residential Home Manager. I have been at Priory Court for nearly 13 years, where I started working as a care assistant with no experience in the residential unit and thoroughly enjoyed getting to know the residents and working with them. This encouraged me to achieve my NVQ Level 2 in Health and Social Care.


After a couple of years, I was promoted to senior care assistant on the nursing unit. This helped me gain more knowledge to complete my NVQ Level 3.


I was then promoted to Senior Care Officer and transferred back to the Residential Unit. I was a Senior Care Officer for around 6 six years before finding the confidence in myself to accomplish NVQ Level 5 in Management and Leadership in Health and Social Care.

2 years later I am now the Head of Residential Services for Priory Court.


Although the role can be very challenging at times, I still enjoy working with and developing relationships with the residents, and their families.

Charles

Charles Ashton

Job Title: Maintenance Manager Joined: 2015

I left school at 15 years old and became a plasterer, a trade I stayed with for many years. I worked for various companies and eventually became self-employed for some time. I then entered into the refurbishment management sector, working for various companies. I was involved in many projects such as care homes and housing developments; some of these projects went on for five or six years.


I came to work to Priory Court in September 2015. I'd say the camaraderie with the staff is fantastic and I just love the warm and welcoming atmosphere here. It's very satisfying seeing everyone so happy and always helping each other.


I enjoy making our home and facilities safe for residents, their loved ones and our staff.

Jerome

Jerome Koh

Job Title: Head Chef Joined: 2021

I joined Priory Court in 2021 as a chef assistant and quickly advanced to Deputy Chef. I am now delighted to have been promoted to Head Chef.


I love creating cakes for our residents and seeing their expressions of appreciation; it truly melts my heart.


Originally from the Philippines, I became a chef there before moving to Canada, where I worked for three years. I then moved to England to be with my wife and started working at Priory Court. I hold a Diploma in Culinary and Pastry Arts, a National Certificate II, and British Standards in Hotel and Restaurant Management.


I am excited to continue contributing to the Priory Court community.

Emma

Emma Clarke

Job Title: Head of Housekeeping

I have been doing housekeeping nearly all my life and I really enjoy it. I applied for a position at Priory Court as I had never worked in a care home environment before and I thought it would be a challenge. When I got the job, I realised I was not wrong, but I absolutely love my job and it is the best choice I have ever made. I enjoy coming to work every day and I have been here over 2 years now and hope to be here for many more.

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