Priory Court

Old Schools Lane, Ewell Village, Epsom KT17 1TJ
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9.8 171 Reviews
  • Priory Court, Epsom
Located in Epsom, Priory Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at this Surrey care home benefit from a range of high-quality amenities, including an on-site café, a private cinema, and a dedicated hair salon. Every bedroom is thoughtfully designed, complete with its own en-suite for added comfort and privacy. The home also features a beautifully maintained garden, offering a peaceful setting to unwind with family and friends.

The specialist care service supports residents every step of the way. There is always something to look forward to with a schedule of regular activities, events and outings for residents.
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Care Provided by Priory Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1775
  • Self-Funded Residential Dementia Care: from £1775
  • Self-Funded Nursing Care: from £2025
  • Self-Funded Nursing Dementia Care: from £2025
  • RESPITE Self-Funded Residential Care: from £1925
  • RESPITE Self-Funded Residential Dementia Care: from £1925
  • RESPITE Self-Funded Nursing Care: from £2025
  • RESPITE Self-Funded Nursing Dementia Care: from £2025

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Priory Court for full pricing details and T&Cs.

Contact Priory Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Priory Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Matthew Basham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (89)
  • Single Rooms with Ensuite Wet Room (89)

Priory Court Reviews (171)

9.8

Priory Court has a Review Score of 9.8 (9.815) out of 10, based on 34 reviews in the last 2 years.
Over all time Priory Court has 171 reviews.

Overall Experience
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Date Published
  • 171
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Reviewer Connection to Priory Court
  • 56
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  • 10
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  • 9
  • 5
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  • 2
  • 2
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  • 1
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Total of 171, showing 41-60
Review from Dorothy J (Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very excellent.
Reply from Sydney Lyttleton, Marketing Assistant at Priory CourtThank you very much for taking the time to share your positive feedback about Priory Court. We are thrilled to hear that you found our services to be excellent. Providing top-notch care and creating a positive experience for our residents is our utmost priority.
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Review from Jean B (Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased I am here now.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory CourtWe're thrilled to hear that you are pleased to be at Priory Court. Your satisfaction is our utmost priority, and we're committed to ensuring that you feel comfortable during your time with us.
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Review from J J (Daughter of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm so happy I chose Priory Court Care Home for my mum. She continues to receive good care, in a pleasant, friendly, and lively environment.
The staff and management are approachable and more than helpful.
There is a good programme of activities and regular entertainment. In addition I'm now attending
a dementia support group at the home, which has been so helpful.
Reply from Sydney Lyttleton, Marketing Assistant at Priory CourtThank you for your lovely comment, we are one big family here at Priory Court Care Home. The care services we deliver as a team to our residents are extremely important to us and we are very proud of our home and the team who look after our residents. Our lifestyle leads offer a wide range of activities to take part in, allowing our residents to remain social and pursue new interests and hobbies. Your kind words will be shared with the team.
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Review from L D (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my father, friendly, helpful staff.
Would highly recommend Priory Court to anyone looking for care for a loved one.
Reply from Sydney Lyttleton, Marketing Assistant at Priory CourtThank you for your positive review regarding our home and staff. Your feedback will be shared with the rest of the team here at Priory Court.
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Review from Debbie W (Sister of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been receiving nursing care at Priory Court for nine weeks. Staff at Priory Court are friendly and professional, and even more importantly, kind and caring.
Reply from Sydney Lyttleton, Marketing Assistant at Priory CourtThank you for your review and positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from S C (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care and support my mother is receiving. I feel that she is safe, well cared for and Priory Court feels like a family.
Reply from Sydney Lyttleton, Marketing Assistant at Priory CourtThank you for your lovely comment, we are one big family here, at Priory Court. The care services we deliver as a team to our residents are extremely important to us and we are very proud of our home and the team who look after our residents. Your feedback will be shared with the team.
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Review from Sue B (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having gone on the dementia journey with my husband (who died 5 years ago), now going on this journey with my mum is hard, as it is dragging up my past emotions. Information and support is vital.
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Review from Sharyn V (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very much enjoyed the 'basic information' regarding dementia. One staff member was incredibly informative, love her passion. Would be very interested in further sessions and information, monthly sessions would be good.
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Review from Marie B (Wife of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff have so much time for all even visitors. Management listen to any questions we might have. Food is so good.
Reply from Sydney Lyttleton, Marketing Assistant at Priory CourtThank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from James T (Son of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service here is great and would recommend this care home in the future to anyone who may need it. Very good and caring staff. Nothing is too much trouble and are always kind and pleasant - thank you.
Reply from Sydney Lyttleton, Marketing Assistant at Priory CourtThank you for your review. Our highly trained team at Priory Court Care Home, are always aiming to provide the very best level of care for your loved ones at all times. We thank you again for the review, your kind words will be passed on to the team
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Review from Rik M (Son of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant home. Staff are amazing. My father is very well cared for there. I couldn’t be happier! The staff are always accommodating and wil do everything they can for any resident! It’s an amazing place!
Reply from Sydney Lyttleton, Marketing Assistant at Priory CourtThank you for your review and positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from S H (Son of Resident) published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite all Covid restrictions and the problems involved the staff have always endeavored to keep the residents stimulated and entertainment.
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Review from Michael E (Son of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After many months of anguish and heartache about my mother going into full-time care, my worries were put aside at how well she has settled in. The carers and surroundings have made sure that her move went well. We haven't seen her this happy in months, and this is due to the friendly staff and facilities.
Please, keep up the great work.
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Review from Julie D (Niece of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment you enter the door, you are greeted with warmth and friendliness. Everyone is so caring and make you feel at home and welcome, even my dog. My aunt stayed for 3 weeks respite after staying in hospital. She said to me thank you for finding me such a nice home. I think it sums it up.
The food was wonderful. Staff were wonderful and all the residents look so happy and everywhere smells nice and looks clean. Thank you everyone.
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Review from A W (Son of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Adequate but not excellent - unfortunately, due to the other guests being a little further down the old age route, there was not a lot of conversation to be had. As such, my mother decide that she wasn't year ready for long-term care.
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Review from R B (Nephew of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly, caring and approachable. Facilities good and beginning to open up after Covid.
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Review from P B (Wife of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Priory Court has provided to be a very good choice for my husband's care. Staff are kind and caring. There is a good atmosphere within the building and residents seem to be well looked after.
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Review from C T (Wife of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My only suggestion would be that the veranda was made prettier with flowers and an umbrella.g
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Review from R B (Nephew of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care of my aunt has been excellent. Staff are caring, polite and professional.
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Review from S H (Daughter-in-law of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff, all very friendly and efficient. Lovely spaces outside.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Priory Court is calculated as follows: ( (345 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 401 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Accreditations

Meet the Team (1)

Matthew

Matthew Bashan

Job Title: Home Manager Joined: 2026

I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Care UK philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priory Court to verify any information. View our terms and conditions. Priory Court has an Enhanced Service - more info.