Priory Court

Old Schools Lane, Ewell Village, Epsom KT17 1TJ
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9.8 171 Reviews
  • Priory Court, Epsom
Located in Epsom, Priory Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at this Surrey care home benefit from a range of high-quality amenities, including an on-site café, a private cinema, and a dedicated hair salon. Every bedroom is thoughtfully designed, complete with its own en-suite for added comfort and privacy. The home also features a beautifully maintained garden, offering a peaceful setting to unwind with family and friends.

The specialist care service supports residents every step of the way. There is always something to look forward to with a schedule of regular activities, events and outings for residents.
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Care Provided by Priory Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1775
  • Self-Funded Residential Dementia Care: from £1775
  • Self-Funded Nursing Care: from £2025
  • Self-Funded Nursing Dementia Care: from £2025
  • RESPITE Self-Funded Residential Care: from £1925
  • RESPITE Self-Funded Residential Dementia Care: from £1925
  • RESPITE Self-Funded Nursing Care: from £2025
  • RESPITE Self-Funded Nursing Dementia Care: from £2025

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Priory Court for full pricing details and T&Cs.

Contact Priory Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Priory Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Matthew Basham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (89)
  • Single Rooms with Ensuite Wet Room (89)

Priory Court Reviews (171)

9.8

Priory Court has a Review Score of 9.8 (9.815) out of 10, based on 34 reviews in the last 2 years.
Over all time Priory Court has 171 reviews.

Overall Experience
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Date Published
  • 171
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Reviewer Connection to Priory Court
  • 56
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  • 14
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  • 2
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Total of 171, showing 21-40
Review from L S (Daughter-in-law of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very attentive, safe and secure environment. My relative stayed for respite care and he recovered very well thanks to the excellent care he received. He particularly enjoyed the lovely meals.
Reply from Home Manager, Home Manager at Priory CourtThank you so much for your review, we're delighted that your relative had such a positive experience during his respite stay and enjoyed the food! We're so happy to hear he's made such a good recovery, and we wish him and your family the very best for the future!
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Review from J B (Son-in-law of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions on entering the building is there is always a helpful friendly receptionist, and there are often residents looking at papers and drinking tea and coffee, with music playing so a good atmosphere. Security is always a priority so very good. Choice of menu is very good and varied and
nothing is too much trouble when you speak to any of the staff. There are a good choice of activities to occupy all day, with trips to some of the shopping centres. The room is a reasonable sign with a walk in sit down shutter facility, so good they allow well behaved pets to visit. As a visitor the only downside is not always easy to park, but its all about facilities for the residents.
Reply from Home Manager, Home Manager at Priory CourtThank you for your lovely feedback, we're so pleased that you feel so welcome at Priory Court and we really appreciate that you've noticed the effort that goes into creating a comfortable and engaging environment. It's great to hear that you feel reassured by the focus on security and that our team have been helpful and attentive. Thank you again for your kind words - it's always a pleasure to see you!
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Review from M S (Friend of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst visiting a friend, the staff was very friendly, the home looked very homely.
Activities was going on throughout the home involving the residents.
I would highly recommend this home to friends and family.
Reply from Home Manager, Home Manager at Priory CourtThank you for sharing your wonderful feedback, we're delighted to hear that you found Priory Court to be warm and homely, and that the team helped to make you feel welcome. We're delighted that you got to see the variety of activities taking place, as keeping residents engaged and fulfilled is something we're passionate about. Thanks again for your kind words.
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Review from J J (Friend of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, excellent activities
Reply from Home Manager, Home Manager at Priory CourtThank you for your review! Our team work hard to provide the best we can for our residents and your feedback means a lot!
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Review from W A (Son of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
The staff that look after my mother are wonderful and always helpful and I trust them 100% with my mothers care. However I often see other members of staff sitting around on their phones (several times now) and not attending the residents. I found the room dirty with no clean towels, no cups or beakers
in room so she was unable to have a glass of water. Broken towel rail (three years now), bathroom floor isn't the best to be polite. Furniture in room is not fit for purpose (maybe in the 70's). This isn't a scathing review of the home as I could go on but they definitely need to up their game.
Reply from Home Manager, Home Manager at Priory CourtWe are sorry to hear about your experience, which differs from the typical positive feedback we receive. We take comments such as this extremely seriously and have passed on your feedback to the Management team who have already learnt from and taken actions. If there is anything else we can do, please do not hesitate to contact us directly.
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Review from Jane G (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Can not say enough how well my mother is looked after.
She enjoys the activities and all the entertainment.
Reply from Home Manager at Priory CourtThank you for taking the time to share your lovely feedback, Jane, we're so glad your mother enjoys living at Priory Court and taking part in the activities and entertainment. It's great to hear that you feel assured in her care!
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Review from F M (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Priory Court straight from hospital on 9th December. Right from an initial visit on 7th December we were impressed, friendly, relaxed care and yet professional and safe. Mum has had a great stay, been very well looked after and enjoyed her time here. It has been so reassuring to the family
that she's been so well looked after. A huge thank you and happy Christmas.
Reply from Priory Court, Home Manager at Priory CourtWe're so pleased to hear that Mum has had such a positive experience and we really appreciate you sharing your review with us, thank you! We know that it can be a difficult transition for new residents and their families but we're so happy to see that Mum has settled in well and likes her new home at Priory Court. It's great to hear that this has given your family some peace of mind. We hope you all had a wonderful Christmas and a happy new year!
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Review from Margaret D (Respite Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is treated as an individual and all needs are cared for.
Reply from Home Manager, Home Manager at Priory CourtThank you for your review, we know how important individuality is for our residents and we appreciate your feedback on our person-centred approach! We hope you're happy in your home at Priory Court!
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Review from C F (Friend of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful reception staff. Our friend who is a resident seems to be well looked after. Her room is quite spacious, light and clean.
Reply from Stuart Lamacraft, Marketing Assistant at Priory CourtThank you for your kind review. We're pleased to hear that you've found our reception staff friendly and helpful and that your friend is well looked after at Priory Court. It's wonderful to know that her room feels spacious, light and clean, as we take great care to create a comfortable and welcoming environment for all our residents. Your feedback is greatly appreciated.
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Review from A B (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Priory Court has a real family atmosphere and supports the residents and their family/carers. My mother was a resident during her long Alzheimer's journey. The dedication of staff, and care given was second to none, amazing, particularly during the end-of-life care when she was able to stay with her
familiar surroundings and carers. Thank you Priory Court.
Reply from Stuart Lamacraft, Marketing Assistant at Priory CourtThank you so much for your kind and heartfelt review. We are deeply touched to hear that your mother experienced the family atmosphere and compassionate care we strive to provide at Priory Court. Supporting residents and their families throughout every stage of their journey, especially during such significant moments, is at the heart of what we do. It was a privilege to care for your mother and ensure she remained surrounded by familiar faces and comfort. Your gratitude means the world to us. Thank you for sharing your experience.
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Review from J H (Wife of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Memory Cafe.
A new venture hosted at Priory Court, I came to the second one. I was made so welcome with no pressure, just encouraging chats with those around me. It was led by a community team who were excellent, we had a lovely array of food and drinks! All supplied as a gift from the management.
Well done to you all. I look forward to the next one.
Reply from Stuart Lamacraft, Marketing Assistant at Priory CourtThank you so much for your wonderful review! We're thrilled to hear that you felt so welcomed and enjoyed your time at our new event. It's heartening to know that the community team and the hospitality offered made a positive impression. We truly value creating a warm, inclusive atmosphere, and your kind words motivate us to keep providing such experiences. We can't wait to see you at the next one!
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Review from P M (Daughter of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. I know she is well taken care of. Thank you.
Reply from Stuart Lamacraft, Marketing Assistant at Priory CourtThank you so much for your kind review. We're delighted to hear that you feel reassured knowing your loved one is well cared for at Priory Court. It means the world to our team to know we're making a positive difference. If there's anything more we can do, please don't hesitate to let us know!
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Review from Anita R (Niece of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Priory Court is an exceptional care home. Dedicated caring staff dedicated to all the residents' needs. The management and all the staff and carers go the extra mile to ensure the residents are well cared for in every respect. Nothing is too much trouble, I couldn't wish for a better place for my lovely
aunt to spend her remaining days, a really friendly, happy and safe home. It has a family feel. I could not rate it highly enough. I would recommend it to anyone.
Reply from Stuart Lamacraft, Marketing Assistant at Priory CourtThank you so much for your kind words and recommendation. We're truly grateful that you feel your aunt is well cared for and safe with us at Priory Court. Our team is dedicated to providing the highest level of care, and it's heartwarming to know that the family atmosphere we strive for has made a positive impact. Your support means the world to us.
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Review from William T (Brother of Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first entry to the Priory Court reception, good, understanding and sympathetic. The room is good and clean, and staff often comes into the room checking all times that my sister was okay. When she pressed the help button she had staff come quickly and were concerned. She said that she had good
care at night when she woke up, staff came quickly. The coffee in reception is excellent. All staff very professional, polite, helpful and very sympathetic.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory CourtThank you for sharing your positive experience with Priory Court. We're so pleased to hear that your sister has felt well cared for and supported during her stay. Our team is dedicated to providing attentive and compassionate care, day and night, and it's wonderful to know that this has made a difference for her.
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Review from Vicki W (Daughter of Resident) published on 27 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Priory Court has proved to be an excellent choice for my 93-year-old mother. It provides a high level of nursing care and also facilitates a good standard of independence. The residents are encouraged eat together in the dining room as well as to take part in various activities. The ensuite bedroom
is nicely furnished and has a patio door which can be opened during fine weather so that she can sit outside.
The staff are always friendly and respond quickly to the call bell if the need arises.
Reply from Monika Jankauskaite, Digital Marketing Manager at Priory CourtThank you so much for sharing your experience with us. We are delighted to hear that Priory Court has been an excellent choice for your mother. Providing a high level of nursing care while promoting independence is at the core of what we do, and we are glad to hear that this has been reflected in your mother's experience.
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Review from J G (Respite Resident) assisted by family/friend published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Came in to give my wife a break. Very much liked the food - in fact was excellent. Majority of staff friendly. Liked outlook from room. First week, no activities sheet. Only attended part of one activity. Floor sensor mat superb. In spite of, I thought, very clear photos and explanation, application
of Farrow Wraps not good - maybe keep info in room rather than office? Thank you.
Reply from Sydney Lyttleton, Marketing Assistant at Priory CourtThank you for sharing your experience at Priory Court Care Home. Providing delicious and nutritious meals is important to us and we're delighted that you enjoyed them. We appreciate your feedback regarding the activities and the application of Farrow Wraps. We strive to provide a range of engaging activities for our residents, we apologise for any inconvenience caused by the lack of an activities sheet during your first week. Your suggestion to keep information regarding Farrow Wraps in the room is valuable and we certainly take it into consideration to improve our communication and service. We're committed to ensuring the safety and comfort of all our residents, and feedback like yours helps us in our continuous efforts to provide the best possible care. Thank you again for sharing your thoughts with us. If there's anything else we can do to enhance your experience at Priory Court Care Home, please don't hesitate to let us know.
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Review from Caroline A (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful home, a welcoming and peaceful place to be as a resident and visitor.
All the staff are so lovely and caring.
Always clean, bright and tidy environment with lots of activities.
Well done to the manager and all his team.
Five stars.
Reply from Sydney Lyttleton, Marketing Assistant at Priory CourtThank you for your glowing review of Priory Court Care Home! We're thrilled to hear that you find our home beautiful, welcoming, and peaceful. Our dedicated staff strive to create a warm and caring atmosphere for both residents and visitors alike, and we're delighted that you've experienced their kindness firsthand. Maintaining a clean, bright, and tidy environment is a top priority for us, and we're pleased that you've noticed our efforts. Our dedicated lifestyle team are committed to providing engaging activities to enhance the well-being of our residents. Your appreciation means a lot to us, and we'll be sure to pass on your kind words to our manager and the entire team.
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Review from P B (Sister of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So pleased to go into Priory Court. Nice, clean reception and a pleasant, bright receptionist to greet you and very helpful. My sister is new to Priory Court but know she has settled there very quickly, she has brightened up and amazed at how well she is eating, considering how unwell she has been.
Would like to say a big thank you to the staff, nursing, admin and management and may I say it was a pleasure to meet the management. First time I have been to a care home and met them.
Reply from Sydney Lyttleton, Marketing Assistant at Priory CourtThank you for sharing your positive experience with Priory Court! We're thrilled to hear that your sister has settled in quickly and is experiencing positive changes, including improved appetite and well-being. Our team at Priory Court is dedicated to providing a welcoming and supportive environment for all our residents, and we're glad to know that you found our reception area clean and inviting, with helpful and friendly staff. We appreciate your kind words about our staff, including our nursing, administrative, and management teams. It's heartening to hear that you had a pleasant experience meeting our management, as fostering open communication and transparency is important to us. Your feedback means a lot to us, and we're committed to maintaining the high standards of care and service that you and your sister have experienced at Priory Court.
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Review from C M (Daughter of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose Priory Court as we'd had personal recommendations from a friend whose aunt is a resident. Mym arrived at Priory Court straight from a 3 week hospital stay. We had previously met the manager and were super impressed with the time he spent with us and the interest he had in learning about Mum's
situation. The manager and all the staff, whether it's reception, admin, nurses, HCAs, have all been polite, efficient and caring to Mum and us as the relatives. Nothing is too much trouble. Her room is lovely, the food is great and the atmosphere in the home is cheerful, bright and happy. We are delighted with everything.
Reply from Sydney Lyttleton, Marketing Assistant at Priory CourtThank you for sharing your positive experience with Priory Court Care Home. It's wonderful to hear that your decision to choose Priory Court was influenced by personal recommendations and that your initial interactions with the manager left a positive impression. We're delighted to learn that the entire staff, across various roles, have been consistently polite, efficient, and caring, reflecting a commitment to providing excellent care to both residents and their families. It's heartening to know that your mother's room is lovely, the food meets expectations, and the overall atmosphere in the home is cheerful, bright, and happy. We appreciate your satisfaction with everything at Priory Court Care Home. If there are ever any specific concerns or if you have further feedback to share, please feel free to communicate with us. We're dedicated to maintaining a high standard of care and ensuring a positive experience for residents and their families at Priory Court.
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Review from P R (Resident) published on 6 March 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
The care home provides a high quality of care and the staff are friendly and approachable. The food is of a reasonable standard and snacks are provided on request. The rooms are cleaned on a daily basis and the sheets and pillowcases are changed daily as well.
Reply from Sydney Lyttleton, Marketing Assistant at Priory CourtThank you for sharing your experience with Priory Court Care Home. We're pleased to hear that you've found the level of care to be of high quality and that the staff are friendly and approachable. It's reassuring to know that the care extends to the daily cleaning of rooms, with sheets and pillowcases changed regularly. The provision of snacks on request adds a thoughtful touch to the overall experience. We appreciate your feedback and we are committed to maintaining and improving our services to meet the needs and expectations of our residents.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Priory Court is calculated as follows: ( (345 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 401 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Accreditations

Meet the Team (1)

Matthew

Matthew Bashan

Job Title: Home Manager Joined: 2026

I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Care UK philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priory Court to verify any information. View our terms and conditions. Priory Court has an Enhanced Service - more info.