Priory Court

Old Schools Lane, Ewell Village, Epsom KT17 1TJ
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9.8 159 Reviews
  • Priory Court, Epsom
Priory Court Care Home is a very well established, reputable, purpose-built nursing home situated within walking distance of Ewell West Station in the historic village of Ewell.

The home benefits from being positioned in Old School Lane, a quiet cul-de-sac commanding a prime spot with a superb aspect, neighbouring Nonsuch Abbeyfield a new retirement village.

Set in this ideal location with surrounding well-maintained gardens, the homes are offering 89 spacious en-suite rooms, a wide range of facilities and 24-hour expert care.

Priory Court Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £1950
  • RESPITE Self-Funded Residential Care: from £1850
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1950
  • RESPITE Self-Funded Nursing Dementia Care: from £1950

All Fees are subject to a full assessment by the care home

These prices are only a guideline, please contact Priory Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rommel Villanueva (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (89)
  • Single Rooms with ensuite Wet Room (89)
Total of 159, showing 81-100
9.8

Priory Court has a Review Score of 9.8 (9.751) out of 10, based on 30 reviews in the last 2 years. Over all time Priory Court has 159 reviews.

Overall Experience

  • 98
  • 54
  • 5
  • 1
  • 1

Date Published

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Overall Experience  Overall Experience 4.0 out of 5

My mum is very well looked after at Priory Court. She feels safe here and actually wants to rush back here if we are out sometimes. The communication is good, and I have a good relationship with the staff here.

Reply from Aileen Nimmo, Sales & Marketing at Priory Court

It is always a pleasure to read that our residents feel safe and want to rush back home. We couldn't ask for more. Thank you for the review, we will share this with the team at Priory Court.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after Mum. Really happy with everything you do. Very grateful for everything you have done during the lockdown.

Reply from Aileen Nimmo, Sales & Marketing at Priory Court

We are pleased to read you are really happy with everything the staff do to care for your Mum, especially during the lockdown. We will share your feedback with the team.

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Overall Experience  Overall Experience 4.0 out of 5

Always receive a warm welcome when I visit.
The staff are always friendly and helpful.

Reply from Aileen Nimmo, Sales & Marketing at Priory Court

Thank you for taking the time to provide a review on Priory Court. We will share this with the team and let them know their warm welcome makes a difference.

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Overall Experience  Overall Experience 4.0 out of 5

I found the staff very friendly, smiley and helpful. The home was clean, and the clients seemed very contended. The staff would always talk to you if you wanted to know anything; it was never too much trouble.

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Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident since October 2019, and I have found his care from the home - excellent. Everybody is very friendly and smiley to residents and visitors. I think that it is nice that special celebrations such as Christmas and Pancake Day have special events arranged. Also, I have found that
the staff have been very good at assessing when my dad is unwell and needs medical attention. Good to know that he is being taken care of around the clock.

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Overall Experience  Overall Experience 5.0 out of 5

Resident welcomed from outset. An issue resolved kindly and effectively, in contrast to another local facility which allowed matters to deteriorate without proper care.
Staff, environment and dignity all top class.

Reply from Aileen Nimmo, Sales & Marketing at Priory Court

Thank you for taking the time to share your review of Priory Court. It helps us and other prospective families searching for a care home.

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Overall Experience  Overall Experience 5.0 out of 5

My relative was agitated, aggressive and rude when she came to Priory Court. She was frightened, lonely and probably needed better medication.
Priory Court have provided stability, the right medication, and friendship. My relative is now calm, accepting and even friendly. She smiles now! I've known
her 20 years and have never known her as calm as this, thank you!

Reply from Aileen Nimmo, Sales & Marketing at Priory Court

We are pleased to know your relative has settled so well and thank you for taking the time to share your thoughts. We will ensure the team hear the feedback. Thank you.

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Overall Experience  Overall Experience 4.0 out of 5

I have been very happy with the kindness and care that my mum has received. Mum enjoys the quiet times as well as the activities. It gives me peace of mind that she is looked after so well as she means so much to me.

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Overall Experience  Overall Experience 5.0 out of 5

My mother was very violent and abusive to staff and relatives alike. The staff were very supportive and put up with so much from her. She even trashed her room, broke furniture, wrote on walls and many other things. The staff got the mental health team involved and now she is on the correct medication,
she has calmed down and is now happy to be at Priory Court. She also has a nurse companion with her all day which she really enjoys. So thank you so much to the manager and all the other staff for persevering with her and managing her at a time when we were at our wit's end, not knowing what was going to happen.

Reply from Tori Blackadder, Marketing Assistant at Priory Court

Thank you for taking the time to review Priory Court. We are pleased to hear that you found our staff supportive and helpful to you and your Mother and that she is happy in our home. Thank you for your kind feedback.

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Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided and friendliness of all staff.

Reply from Tori Blackadder, Marketing Assistant at Priory Court

Thank you for taking the time to review Priory Court. We are pleased to hear you find our staff friendly and that you're happy with the level of care provided.

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Overall Experience  Overall Experience 5.0 out of 5

Right from the start when we viewed the home, the staff have been excellent. Answering all our questions and concerns, never rushing or saying they are too busy. The home itself is beautiful, rooms, dining areas, cinema, outside space - they can't do enough for us and are very supportive.

Reply from Tori Blackadder, Marketing Assistant at Priory Court

Thank you for taking the time to review Priory Court. We are glad to hear you find all our home's features beautiful- we take great pride in them. We are pleased to hear that you find our staff excellent and supportive.

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Overall Experience  Overall Experience 5.0 out of 5

I have been to visit two friends at Priory Court and found it to be a very happy place to be and very helpful staff.

Reply from Tori Blackadder, Marketing Assistant at Priory Court

Thank you for taking the time to review Priory Court. We are glad to hear you find our home a happy place and that our staff were helpful.

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Overall Experience  Overall Experience 4.0 out of 5

The team at Priory Court do a fantastic job. Mum is being very well looked after and the care workers and nurses do their best under difficult circumstances. Looking after the elderly is not easy. I appreciate all the hard work the team do for mum in making her as comfortable as possible. The team are
a credit to the home " well done".

Reply from Tori Blackadder, Marketing Assistant at Priory Court

Thank you for taking the time to review Priory Court. We are pleased to hear that you feel our staff are doing a great job in providing care for your Mum and that she is well looked after.

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Overall Experience  Overall Experience 5.0 out of 5

When a parent is admitted to a nursing care home, it is a difficult time for all. My experience at Priory Court is nothing short of complete satisfaction in the level of care provided. The staff do an amazing job, and we couldn't be happier knowing that our mother is receiving the best possible care.

Reply from Tori Blackadder, Marketing Assistant at Priory Court

Thank you for taking the time to review Priory Court. We are very pleased to hear that you find our team are providing the best care to your mother and that you are happy with the standards of care provided.

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Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to nursing dementia following a heart attack in May 2019. The staff have been professional and kind, always smiling and welcoming. My father died after a sudden decline. His body was lovingly laid out and it was obvious that the staff act with genuine respect. They have supported
me at all stages. It has been a pleasure to have observed a great home in operation.

Reply from Tori Blackadder, Marketing Assistant at Priory Court

Thank you for taking the time to review Priory Court. We are pleased to hear that you find our team helpful and that you were supported during this difficult time.

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Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and relaxing. The residents seemed to have a lovely time, as did I.
The food was very nice and the entertainment was fun.

Reply from Tori Blackadder, Marketing Assistant at Priory Court

Thank you for taking the time to review Priory Court. We are pleased to hear you find the food and entertainment enriching.

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Overall Experience  Overall Experience 5.0 out of 5

Very nice and friendly staff. Residents seem to be enjoying themselves.

Reply from Tori Blackadder, Marketing Assistant at Priory Court

Thank you for taking the time to review Priory Court. We are pleased to hear you find our staff nice and friendly.

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Overall Experience  Overall Experience 5.0 out of 5

Very nice place and happy for Mum to be here.

Reply from Tori Blackadder, Marketing Assistant at Priory Court

Thank you for taking the time to review Priory Court. We are pleased to hear that you are happy that your Mum is here.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in Priory Court very well. The nursing staff are fantastic and taking very good care of her. I am very comforted by the thought of her being in a secure and caring environment.

Reply from Tori Blackadder, Marketing Assistant at Priory Court

Thank you for taking the time to review Priory Court. We are pleased to hear that you find the environment secure and caring, and that you are happy with the dedicated team and care provided.

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Overall Experience  Overall Experience 5.0 out of 5

I have been associated for half a century with nursing homes and I consider Priory Court to be one of the very best I have encountered, for both care and cleanliness. The staff are lovely and think the world of their residents, so very well done to you all.

Reply from Tori Blackadder, Marketing Assistant at Priory Court

Thank you for taking the time to review Priory Court. We are pleased to hear that you are happy with the care provided and our dedicated team.

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Priory Court is calculated as follows: ( (289 Excellents x 5) + (43 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 350 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Priory Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (9)

Rommel

Rommel Villanueva

Job Title: Home Manager

Hello there, My name is Rommel and I'm the Home Manager of Priory Court. I am proud of the wonderful team we have here taking care of our residents, their families and friends. I enjoy my job as no two days are the same! Please feel free to drop by for a chat or visit.

Biba

Biba Mijalceva

Job Title: Deputy Manager

Joined: 2024

My name is Biba Mijalceva, and I am the newly appointed Deputy Manager at Priory Court Care Home.


I bring nearly 20 years of experience working with individuals living with acquired or traumatic brain injury, as well as neurological conditions in a hospital setting.


Throughout my career, I have progressed from a junior nurse to a senior nurse, ward sister, and ward manager, honing my knowledge, clinical skills, and abilities.


Before joining the Future Care Group, I served as a Deputy Manager for over 6 years in a privately funded residential care home. My professional journey has equipped me with a deep passion for my work, and I am always ready to face challenges.


I place a high value on honesty and transparency, believing in an open-door policy. In caring for our residents, I prioritise understanding, empathy, and an open mind. I am open to ideas that can enhance and make a positive difference in the lives of our community.


I am thrilled to be a part of the warm and caring family at Priory Court. I am eager to contribute to enhancing the daily lives of our residents and look forward to the journey ahead.

Debbie

Debbie Kennedy

Job Title: Administration Manager

Joined: 2018

My name is Debbie and I work at the front desk at Priory Court. I assist with both, reception and administration, and am always happy to help people.


I enjoy chatting to and getting to know the families of the residents and the residents themselves. Being able to improve their lives provides me with a great sense of fulfilment.


I love animals and have quite a few pets.

Fiona

Fiona Smith

Job Title: Lifestyle Lead

Joined: 2022

My name is Fiona, and I joined the team in November 2022 as a Lifestyles Assistant. When the role of Lead became available, I immediately put my name forward as I wanted to step up in making a difference and supporting the residents, enabling them to have fun and engage in activities.


I have worked in the care sector for the past 30 years as a carer, and then I became a team leader and medication technician in care homes. I have always involved myself in the activities at the care homes.


I am very crafty and enjoy the challenge of making things for different occasions.


I have a great team with me here, and I look forward to working with the residents and their families.

Maria

Maria Peralta

Job Title: Clinical Manager

I joined Priory Court in 2009 and am the Clinical Manager. I am extremely proud of the team of Nurses and Carers that work here and how they provide the best care possible to all our residents. I really enjoy my job; no two days are the same and I enjoy helping our residents live their lives to the fullest.

Mandy

Mandy Melia

Job Title: Residential Support Manager

Joined: 2003

Hello, I'm Mandy, the Residential Home Manager. I have been at Priory Court for nearly 13 years, where I started working as a care assistant with no experience in the residential unit and thoroughly enjoyed getting to know the residents and working with them. This encouraged me to achieve my NVQ Level 2 in Health and Social Care.


After a couple of years, I was promoted to senior care assistant on the nursing unit. This helped me gain more knowledge to complete my NVQ Level 3.


I was then promoted to Senior Care Officer and transferred back to the Residential Unit. I was a Senior Care Officer for around 6 six years before finding the confidence in myself to accomplish NVQ Level 5 in Management and Leadership in Health and Social Care.

2 years later I am now the Head of Residential Services for Priory Court.


Although the role can be very challenging at times, I still enjoy working with and developing relationships with the residents, and their families.

Charles

Charles Ashton

Job Title: Maintenance Manager

Joined: 2015

I left school at 15 years old and became a plasterer, a trade I stayed with for many years. I worked for various companies and eventually became self-employed for some time. I then entered into the refurbishment management sector, working for various companies. I was involved in many projects such as care homes and housing developments; some of these projects went on for five or six years.


I came to work to Priory Court in September 2015. I'd say the camaraderie with the staff is fantastic and I just love the warm and welcoming atmosphere here. It's very satisfying seeing everyone so happy and always helping each other.


I enjoy making our home and facilities safe for residents, their loved ones and our staff.

Jerome

Jerome Koh

Job Title: Head Chef

Joined: 2021

I joined Priory Court in 2021 as a chef assistant and quickly advanced to Deputy Chef. I am now delighted to have been promoted to Head Chef.


I love creating cakes for our residents and seeing their expressions of appreciation; it truly melts my heart.


Originally from the Philippines, I became a chef there before moving to Canada, where I worked for three years. I then moved to England to be with my wife and started working at Priory Court. I hold a Diploma in Culinary and Pastry Arts, a National Certificate II, and British Standards in Hotel and Restaurant Management.


I am excited to continue contributing to the Priory Court community.

Emma

Emma Clarke

Job Title: Head of Housekeeping

I have been doing housekeeping nearly all my life and I really enjoy it. I applied for a position at Priory Court as I had never worked in a care home environment before and I thought it would be a challenge. When I got the job, I realised I was not wrong, but I absolutely love my job and it is the best choice I have ever made. I enjoy coming to work every day and I have been here over 2 years now and hope to be here for many more.

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