Priory Court

Old Schools Lane, Ewell Village, Epsom KT17 1TJ
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9.8 171 Reviews
  • Priory Court, Epsom
Located in Epsom, Priory Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at this Surrey care home benefit from a range of high-quality amenities, including an on-site café, a private cinema, and a dedicated hair salon. Every bedroom is thoughtfully designed, complete with its own en-suite for added comfort and privacy. The home also features a beautifully maintained garden, offering a peaceful setting to unwind with family and friends.

The specialist care service supports residents every step of the way. There is always something to look forward to with a schedule of regular activities, events and outings for residents.
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Care Provided by Priory Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1775
  • Self-Funded Residential Dementia Care: from £1775
  • Self-Funded Nursing Care: from £2025
  • Self-Funded Nursing Dementia Care: from £2025
  • RESPITE Self-Funded Residential Care: from £1925
  • RESPITE Self-Funded Residential Dementia Care: from £1925
  • RESPITE Self-Funded Nursing Care: from £2025
  • RESPITE Self-Funded Nursing Dementia Care: from £2025

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Priory Court for full pricing details and T&Cs.

Contact Priory Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Priory Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Matthew Basham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (89)
  • Single Rooms with Ensuite Wet Room (89)

Priory Court Reviews (171)

9.8

Priory Court has a Review Score of 9.8 (9.815) out of 10, based on 34 reviews in the last 2 years.
Over all time Priory Court has 171 reviews.

Overall Experience
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  • 55
  • 5
  • 1
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Date Published
  • 171
  • 5
  • 15
  • 34
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Reviewer Connection to Priory Court
  • 56
  • 33
  • 14
  • 11
  • 10
  • 10
  • 9
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 171, showing 81-100
Review from S H (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and support staff are excellent - friendly and caring. However, there should be more contact with managers and other staff (kitchen). My mother is perfectly capable of giving an opinion and should be given the opportunity to do so. Liaising with managers and kitchen staff should be encouraged.
My mother has said that the food is poor, virtually no fresh fruit or vegetables. The boiler has broken down many times, depriving the residents of hot water - a basic requirement.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtThank you for taking the time to review Priory Court. We are delighted to read you are happy with the care and support. All comments made will be shared with the team to ensure your Mother feels her opinion is listened too. All our homes receive fresh fruit and vegetables to ensure our residents can enjoy nutritious meals. In addition to the daily menu options, alternative choices are available so we will make sure your Mother is aware of these. We apologies for any disruption caused due to the boiler breakage and are happy to report that we have invested well over £20K during the summertime on essential works to resolve issues with the system. Unfortunately, this type of work always takes some time to complete due to their scale and the need to get all parts in advance.
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Review from Jill C (Sister of Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful to Priory Court for allowing my sister to move into their nursing care unit. Sadly, she passed away after a few weeks but was given loving care as well as nursing care and dignity in her last days, which was so important. I would have no hesitation in recommending this home to anyone
searching for a lovely home for their loved ones. Thank you so much Priory Court.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtOur thoughts are with you and we thank you for taking the time to share these kind words which we will share with the Priory Court team.
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Review from Ken H (Husband of Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good care home with some great carers and good food.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtWe will share the kind feedback with the team who make it happen. Thank you.
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Review from Gill H (Daughter of Resident) published on 19 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything was good until lockdown. Now it is very strange and it is worrying about what will happen in the winter.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtWe recognise that many families are concerned about their loved ones during these unprecedented times and would like to reassure you that we are following all the guidelines, in our effort to keep our residents and staff safe.
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Review from Lorraine L (Daughter of Resident) published on 13 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I went to visit my mother during the COVID 19 lockdown in the garden of the care home, the staff were very careful with Mum making sure she was happy to go into the garden to meet with me, she looked very well and happy and was also very talkative which was a wonderful surprise. I have kept in touch
with home during the lockdown who in turn have been very informative and reassuring.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtWe are delighted to see you were able to make a garden visit and your Mother looked well, was happy and talkative.
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Review from S W (Son of Resident) published on 12 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything seems very good, staff care, in particular, it appears first-rate and mum as far as we can tell given her condition seems happy. She certainly is clearly fond of her carers. Due to access restrictions cannot comment on several of the below boxes.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtThank you for taking the time to share a review, we hope visiting restrictions will soon be lifted but for now, garden visits by appointment are available.
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Review from R C (Son of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On this visit, we were made very welcome. It was Mum's birthday; we were brought coffee to have with a birthday cake we had brought with us. We were made very comfortable in the garden.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtWe are delighted to read you were able to share your mother's birthday celebration and the staff helped to make you comfortable.
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Review from S O (Daughter of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring, responding to our concerns quickly.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtThank you for the acknowledgement of our caring staff, it will be shared with the team.
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Review from Susan S (Daughter of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old mother was unfortunately termed as 'end of life' after spending 2 weeks at the hospital. She was in a great deal of pain so was fitted with a syringe driver for her pain relief. The hospital could do no more for her, they transferred her to Priory Court to take over her care. After a
few days, I was able to visit. I was able to be with my mum during her last days. The atmosphere at Priory Court was so relaxing and very calm, my mum looked really comfortable and peaceful, she had a lovely room, I was allowed to stay as long as I wanted, I was able to hold her hand and talk to her, even though I don't know if she knew I was there. She was there for exactly 1 week before she passed, on my birthday. I had only left her side half an hour before I received the call to say she had died. We went back to see her, staff had brushed her hair, and made her look comfortable, although it was a hard time, I am glad she spent her last hours in such a lovely place.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtPlease accept our condolences. We recognise the importance of caring for both your Mother and her family, especially during her last days. As difficult a time as this was, we thank you for acknowledging the staff's dedication in providing a calm, caring, atmosphere, whereas a family, you were able to spend such an important time together. Thank you.
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Review from E P (Sister of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The best thing about this care home is the continuity of staff and their dedication.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtThank you for taking the time to provide feedback on Priory Court, we will share your review with our dedicated team.
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Review from D R (Daughter of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All correct precautions have been taken under covid19 for all residents, staff and visitors. Residents looked after superbly well, and entertainment laid on is very appropriate. Staff are all lovely and ensure that my mother is comfortable. Thank you so much.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtThank you for the review, it has been a challenging time during the last few months, but our team are committed to ensuring our residents are reassured, cared for and enabled to live a full life as much as possible. So thank you for sharing, they are doing superbly well. We will share this feedback with the team.
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Review from S K (Daughter-in-law of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always make us feel very welcome with a smile on their faces. Nothing is too much trouble when asked for something. They respect the residents and treat them with dignity. The environment is bright and clean. Staff keep me up to date with any changes to Dad's care.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtIt is wonderful to read that you always feel welcome at Priory Court, and our staff always have a smile on their faces. We are proud of our team, and your review shows their commitment makes a difference.
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Review from A S (Daughter of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is very well looked after at Priory Court. She feels safe here and actually wants to rush back here if we are out sometimes. The communication is good, and I have a good relationship with the staff here.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtIt is always a pleasure to read that our residents feel safe and want to rush back home. We couldn't ask for more. Thank you for the review, we will share this with the team at Priory Court.
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Review from K E (Son of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after Mum. Really happy with everything you do. Very grateful for everything you have done during the lockdown.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtWe are pleased to read you are really happy with everything the staff do to care for your Mum, especially during the lockdown. We will share your feedback with the team.
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Review from F B (Friend of Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always receive a warm welcome when I visit.
The staff are always friendly and helpful.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtThank you for taking the time to provide a review on Priory Court. We will share this with the team and let them know their warm welcome makes a difference.
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Review from A C (Stepson of Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff very friendly, smiley and helpful. The home was clean, and the clients seemed very contended. The staff would always talk to you if you wanted to know anything; it was never too much trouble.
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Review from Sue D (Daughter of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been a resident since October 2019, and I have found his care from the home - excellent. Everybody is very friendly and smiley to residents and visitors. I think that it is nice that special celebrations such as Christmas and Pancake Day have special events arranged. Also, I have found that
the staff have been very good at assessing when my dad is unwell and needs medical attention. Good to know that he is being taken care of around the clock.
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Review from Bryan A (Son of Resident) published on 9 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Resident welcomed from outset. An issue resolved kindly and effectively, in contrast to another local facility which allowed matters to deteriorate without proper care.
Staff, environment and dignity all top class.
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtThank you for taking the time to share your review of Priory Court. It helps us and other prospective families searching for a care home.
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Review from Liz P (Relative of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative was agitated, aggressive and rude when she came to Priory Court. She was frightened, lonely and probably needed better medication.
Priory Court have provided stability, the right medication, and friendship. My relative is now calm, accepting and even friendly. She smiles now! I've known
her 20 years and have never known her as calm as this, thank you!
Reply from Aileen Nimmo, Sales & Marketing at Priory CourtWe are pleased to know your relative has settled so well and thank you for taking the time to share your thoughts. We will ensure the team hear the feedback. Thank you.
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Review from J C (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very happy with the kindness and care that my mum has received. Mum enjoys the quiet times as well as the activities. It gives me peace of mind that she is looked after so well as she means so much to me.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Priory Court is calculated as follows: ( (345 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 401 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Accreditations

Meet the Team (1)

Matthew

Matthew Bashan

Job Title: Home Manager Joined: 2026

I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Care UK philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priory Court to verify any information. View our terms and conditions. Priory Court has an Enhanced Service - more info.