Priory Court

Old Schools Lane, Ewell Village, Epsom KT17 1TJ
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9.8 171 Reviews
  • Priory Court, Epsom
Located in Epsom, Priory Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at this Surrey care home benefit from a range of high-quality amenities, including an on-site café, a private cinema, and a dedicated hair salon. Every bedroom is thoughtfully designed, complete with its own en-suite for added comfort and privacy. The home also features a beautifully maintained garden, offering a peaceful setting to unwind with family and friends.

The specialist care service supports residents every step of the way. There is always something to look forward to with a schedule of regular activities, events and outings for residents.
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Care Provided by Priory Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1775
  • Self-Funded Residential Dementia Care: from £1775
  • Self-Funded Nursing Care: from £2025
  • Self-Funded Nursing Dementia Care: from £2025
  • RESPITE Self-Funded Residential Care: from £1925
  • RESPITE Self-Funded Residential Dementia Care: from £1925
  • RESPITE Self-Funded Nursing Care: from £2025
  • RESPITE Self-Funded Nursing Dementia Care: from £2025

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Priory Court for full pricing details and T&Cs.

Contact Priory Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Priory Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Matthew Basham (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2010

Room Information

  • Single Rooms (89)
  • Single Rooms with Ensuite Wet Room (89)

Priory Court Reviews (171)

9.8

Priory Court has a Review Score of 9.8 (9.815) out of 10, based on 34 reviews in the last 2 years.
Over all time Priory Court has 171 reviews.

Overall Experience
  • 109
  • 55
  • 5
  • 1
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Date Published
  • 171
  • 5
  • 15
  • 34
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Reviewer Connection to Priory Court
  • 56
  • 33
  • 14
  • 11
  • 10
  • 10
  • 9
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 171, showing 101-120
Review from P R (Son of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very violent and abusive to staff and relatives alike. The staff were very supportive and put up with so much from her. She even trashed her room, broke furniture, wrote on walls and many other things. The staff got the mental health team involved and now she is on the correct medication,
she has calmed down and is now happy to be at Priory Court. She also has a nurse companion with her all day which she really enjoys. So thank you so much to the manager and all the other staff for persevering with her and managing her at a time when we were at our wit's end, not knowing what was going to happen.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are pleased to hear that you found our staff supportive and helpful to you and your Mother and that she is happy in our home. Thank you for your kind feedback.
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Review from K W (Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care provided and friendliness of all staff.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are pleased to hear you find our staff friendly and that you're happy with the level of care provided.
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Review from A R (Daughter-in-law of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right from the start when we viewed the home, the staff have been excellent. Answering all our questions and concerns, never rushing or saying they are too busy. The home itself is beautiful, rooms, dining areas, cinema, outside space - they can't do enough for us and are very supportive.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are glad to hear you find all our home's features beautiful- we take great pride in them. We are pleased to hear that you find our staff excellent and supportive.
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Review from Gillian T (Friend of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been to visit two friends at Priory Court and found it to be a very happy place to be and very helpful staff.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are glad to hear you find our home a happy place and that our staff were helpful.
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Review from M D (Son of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The team at Priory Court do a fantastic job. Mum is being very well looked after and the care workers and nurses do their best under difficult circumstances. Looking after the elderly is not easy. I appreciate all the hard work the team do for mum in making her as comfortable as possible. The team are
a credit to the home " well done".
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are pleased to hear that you feel our staff are doing a great job in providing care for your Mum and that she is well looked after.
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Review from M D (Son of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When a parent is admitted to a nursing care home, it is a difficult time for all. My experience at Priory Court is nothing short of complete satisfaction in the level of care provided. The staff do an amazing job, and we couldn't be happier knowing that our mother is receiving the best possible care.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are very pleased to hear that you find our team are providing the best care to your mother and that you are happy with the standards of care provided.
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Review from A H (Daughter of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to nursing dementia following a heart attack in May 2019. The staff have been professional and kind, always smiling and welcoming. My father died after a sudden decline. His body was lovingly laid out and it was obvious that the staff act with genuine respect. They have supported
me at all stages. It has been a pleasure to have observed a great home in operation.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are pleased to hear that you find our team helpful and that you were supported during this difficult time.
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Review from Christine M (Daughter-in-law of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant and relaxing. The residents seemed to have a lovely time, as did I.
The food was very nice and the entertainment was fun.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are pleased to hear you find the food and entertainment enriching.
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Review from R F (Granddaughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice and friendly staff. Residents seem to be enjoying themselves.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are pleased to hear you find our staff nice and friendly.
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Review from D F (Son of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice place and happy for Mum to be here.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are pleased to hear that you are happy that your Mum is here.
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Review from D F (Daughter of Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in Priory Court very well. The nursing staff are fantastic and taking very good care of her. I am very comforted by the thought of her being in a secure and caring environment.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are pleased to hear that you find the environment secure and caring, and that you are happy with the dedicated team and care provided.
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Review from A M (Friend of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been associated for half a century with nursing homes and I consider Priory Court to be one of the very best I have encountered, for both care and cleanliness. The staff are lovely and think the world of their residents, so very well done to you all.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are pleased to hear that you are happy with the care provided and our dedicated team.
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Review from Linda W (Niece of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Aunt moved into Priory Court 2 weeks ago after spending 7 weeks in hospital.
She has settled in well and we are happy with her care.
Long may it continue.
The manager, a very charming man, is very informative and enthusiastic re the residents and the home.
The staff also seem friendly and helpful.
My
Aunt is enjoying all the attention and feels secure.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are pleased to hear you find our team friendly and helpful and that you are happy with the care provided to your Aunt.
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Review from Grainne L (Daughter-in-law of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law has been in Priory Court for 20 months and the staff and care home have been very good.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are pleased to hear that you are happy with our team and services provided to your father-in-law.
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Review from Garry L (Son of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in Priory Court since December 2017 and we have been extremely pleased with the care and attention provided.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are happy to hear you are pleased with the care we deliver.
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Review from David J (Son of Resident) published on 10 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A quality level of care for my mother that exceeds my expectations. An initial introductory meeting convinced me that Priory Court was the right choice. Every member of staff demonstrates appropriate values. Well done team! A purpose-built building, light and airy in design, situated in decent grounds
close to public transport.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are pleased that you are happy with our dedicated team and that you were impressed by our facility.
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Review from Steven K (Son of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Priory Court for nearly 5 months. Her health had declined at the family home and my dad was struggling to cope. We moved her to the dementia wing at Priory Court. The management and staff and the support team are great. Priory Court "cares" and I would recommend the care home without
hesitation. There is a nice calm feeling at the home and I feel so lucky we found Priory Court.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are pleased to hear you would recommend us and that you were impressed by our dedicated team and facilities.
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Review from Angela A (Daughter of Resident) published on 8 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really pleasant stay for Mum and a worry-free break for me. Thoroughly recommended for staff, food and general environment.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtThank you for taking the time to review Priory Court. We are happy to hear that your Mother enjoyed her stay with us and we were able to provide respite for you.
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Review from H V (Daughter-in-law of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most of the staff are very friendly and helpful most of the time.
The atmosphere of Priory Court is caring and welcoming.
A comment; the font used for staff names on the badges is too small to be read by those who use reading glasses.
The family have been very impressed with a particular Registered
Nurse - she is very competent and caring.
I have not got to know the other RNs in the same way.
Reply from Tori Blackadder, Marketing Assistant at Priory CourtWe appreciate you taking the time to review Priory Court. We are pleased to hear you find the staff friendly and helpful and that the atmosphere is caring and welcoming. We have considered your comment regarding the name badges and will endeavour to improve the font size on the next batch.
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Review from V M (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first impressions are of a very friendly and efficiently well run home, the staff are very understanding of our relative's needs, we are looking forward to a very positive stay in such a warm and friendly atmosphere.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Priory Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Priory Court is calculated as follows: ( (345 Excellents x 5) + (46 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 401 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priory Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Accreditations

Meet the Team (1)

Matthew

Matthew Bashan

Job Title: Home Manager Joined: 2026

I lead my professional Care Team in delivering the highest level of care and support for our residents.


My commitment to professional development has equipped me well for my role here, where I work hard to ensure that those in my care lead happy and fulfilling lives, whilst maintaining choice over the care and support they receive.


I believe in maintaining strong relationships with residents and their relatives, and understand the important contribution that these relationships make to the successful running of a care home.


I feel that the Care UK philosophy matches up well with my own beliefs on care provision, and I am committed to ensuring that all our residents continue to receive the high levels of care and protection they deserve.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priory Court to verify any information. View our terms and conditions. Priory Court has an Enhanced Service - more info.