Bagshot Gardens Care Home - Avery Collection

14-16 London Road, Bagshot GU19 5HN
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9.9 99 Reviews
  • Bagshot Gardens Care Home - Avery Collection, Bagshot
Experience tranquillity and rejuvenation at Bagshot Gardens with their superior on-site facilities and comprehensive care services. Covering residential care, nursing care, dementia care, and welcoming respite care breaks, Bagshot Gardens Care Home also extends a warm welcome to couples or companions desiring to continue their care journey together.

Discover a variety of room types within Bagshot Gardens, each offering luxurious surroundings enhanced by residents' personal belongings. Choose from studio suites, 1-bed suites, 2-bed suites, large suites, and companion suites tailored to couples requiring care home support. Enjoy beautiful décor, en-suite bathrooms, kitchenettes, and built-in wardrobes.

Some large accommodations even feature spacious living and dining areas. Bagshot Gardens Care Home provides ample choices for your comfort, with many rooms offering balcony and patio access – a delight for sun enthusiasts and green-thumbed residents who bring the home to life with their plants. The home provides various amenities for its residents such as a cinema room, hair salon, café, library, and a minibus, among others.

At Bagshot Care Home, you'll encounter unparalleled companionship and an exceptionally high standard of care. If you're considering a Surrey-based care home and wish to sample life at the home, a respite care stay offers an excellent opportunity. Witness residents engaging in various activities in the social lounges, and savour dining standards that are second to none.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 99 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1900
  • Self-Funded Residential Dementia Care: £1500 – £1850
  • Self-Funded Nursing Care: £1500 – £2000
  • Self-Funded Nursing Dementia Care: £1600 – £1950
  • RESPITE Self-Funded Residential Care: £1500 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £2050
  • RESPITE Self-Funded Nursing Care: £1600 – £2100
  • RESPITE Self-Funded Nursing Dementia Care: £1700 – £2050

Assessment is required prior to admission

These prices are only a guideline, please contact Bagshot Gardens Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Samantha Bell (General Manager)

Local Authority / Social Services

Admission Criteria

  • Assessment required prior to admission
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Number of floors: 3

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (15)
  • Single Rooms with Ensuite Wet Room (64)
  • Couples/Companion Rooms with Ensuite Wet Room (15)

Visiting

  • No restrictions

Parking

  • On site

Bagshot Gardens Care Home - Avery Collection Reviews (99)

Total of 99, showing 61-80
9.9

Bagshot Gardens Care Home - Avery Collection has a Review Score of 9.9 (9.912) out of 10, based on 25 reviews in the last 2 years. Over all time Bagshot Gardens Care Home - Avery Collection has 99 reviews.

Overall Experience

  • 82
  • 15
  • 1
  • 1
  • 0

Date Published

99
7
12
25
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Overall Experience  Overall Experience 5.0 out of 5

My father had to move into the home on the loss of my mother and it was only a few months later that Covid kicked in and my father was isolated from us all. He has been happy in the home and been looked after, and enjoys the chats with staff and other residents. I feel reassured that he is looked
after medically and as a person in the home and during these more difficult times has been kept safe. Thank you.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your father has settled in so well to Sunrise of Bagshot. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.

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Overall Experience  Overall Experience 5.0 out of 5

My Mum and Dad were both residents of Sunrise and I am very satisfied with the level of care they received, the accommodation was first rate and serviced to a high standard. When visiting I witnessed the care and attention given whenever a member of staff had to provide help or care to Mum or Dad.
The staff in the restaurant were also very attentive to my parents. When using the bistro with Mum and Dad I also saw similar care and attention provided to other residents. I would like to thank all the staff at Sunrise including the ones who would not have had personal contact with Mum and Dad, kitchen staff etc. Thank you Sunrise.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time. The team here are so grateful that your parents had such a positive experience of the home and this extended to family members and friends.

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Overall Experience  Overall Experience 5.0 out of 5

First-class standard of care from the moment we approached Sunrise for our Dad, to the day he passed away. Their compassion and care was second to none, they treated our Dad as if he was their Dad. We cannot fault them in any way. I can only highly recommend. Excellent accommodation, beautiful setting
in gardens, they even got Dad out of bed and to the dining room, which was fantastic. Wonderful place.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, lovely staff and very impressed with how my friend is looking.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Here at Sunrise of Bagshot we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Sunrise. The moment I walked in I knew mum would feel at home there, with its pleasant comfortable surroundings and welcoming staff. Finding the right care home is such a big decision but I was immediately put at ease and my many queries answered.
Mum now requires 24/7 day and
night care. Once it was agreed that all her needs could be met, the transition from hospital to Sunrise was smoothly organised by the home. That in itself was a welcome help at such a difficult time.
All the staff have done their best to settle mum In. It's also reassuring to know that there is always a nurse on duty and a doctor who visits regularly. She has an excellent care plan in place with regular reviews and liaison with me.
There is a real sense of family at Sunrise. Mum recently celebrated her 100th birthday and the staff
made it a memorable occasion with a lovely cake, flowers and music!
Without exception, I've found the staff to be very caring and helpful at all times.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Sunrise of Bagshot appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.

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Overall Experience  Overall Experience 5.0 out of 5

The care provided by the staff at Sunrise Bagshot was excellent! I cannot thank them all enough. From the regular frequency of check-ups and personal one to ones with my aunt to the gentle persuasion and encouragement to take part in activities and trips. The staff at Sunrise did the utmost to care
and be part of my aunt's life to the very end. To be discharged from hospital back to Sunrise was a blessing for my aunt as she was then surrounded by staff who cared and looked after her in her final days. It was a huge weight off my mind being able to rely on my aunt being in the care of staff whose friendliness and supremely pleasant attitudes, sometimes under a lot of pressure, was constant.
Sense of security and access was without fault, it being very easy to visit and staff always welcoming.
If there was anything I could find fault with, it was the complex billing system which I would recommend has a complete overhaul - of the seven invoices I received I had to query four of them.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Overall Experience  Overall Experience 5.0 out of 5

My father was never an easy man to please, but Sunrise went out of their way to maintain his independence, caring for him, but only when he needed it, and giving him so much time and patience. He never wanted to admit that he was growing old or unable to do things. As, one by one, the tools for that
independence were lost the staff at Sunrise bore the brunt of his frustrations with the patience of saints. We cannot thank them enough.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

The team here at Sunrise of Bagshot would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference to your father’s life.

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Overall Experience  Overall Experience 5.0 out of 5

From entering Sunrise, I felt a warm welcome from the staff. The reception is very grand and hotel-like. We sat in the stunning gardens and were offered drinks and biscuits. My friend had been struggling at home on her own and now seems settled there with excellent care. She has made a friend or two
and told me about the outings and fun things they make. I was very relieved to see her care needs are now being met above and beyond.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Overall Experience  Overall Experience 5.0 out of 5

I recently visited my sister and found the reception and ambience very pleasant and welcoming. She is very happy since living at Sunrise and I would highly recommend it to others.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Overall Experience  Overall Experience 5.0 out of 5

What a beautiful caring home.
I came to visit an old neighbour for her birthday. Everyone was so welcoming. The atmosphere was brilliant.
Food was delicious, I couldn't find fault.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law lives at Sunrise and has done for over 10 months. He has come on remarkably since he moved from home. He is known by all the staff, they know exactly what he likes. His world has grown so much from the downstairs rooms in his old house and it's so lovely to see him with his independence
again. It took us a long time to convince him it was the right step forward but he is glad he did.

Reply from Anna Chioaru, General Manager at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Overall Experience  Overall Experience 4.0 out of 5

My mother had been a resident at Sunrise of Bagshot for four years until her death there in November aged 98. During the last six months, her health had declined and her care needs increased. Throughout this time and particularly in her last few weeks the staff looked after with great support, not only
to her but also to the whole family. It was a great help to know she was being cared for with loving kindness.

Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team

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Overall Experience  Overall Experience 4.0 out of 5

The last month of my mother's time at Sunrise required a lot of nursing care and compassion. The staff were brilliant, both with Mum and the friends and relatives. Before and even after Mum had passed away they made sure we were ok too.
Mum was at Sunrise 9 and a half very happy years.

Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team

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Overall Experience  Overall Experience 5.0 out of 5

During the final few days of her life, the staff displayed care and compassion to both Mum and myself. Throughout her years living at Sunrise of Bagshot, she was very happy and all the staff were good to her.

Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Bagshot – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team

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Overall Experience  Overall Experience 4.0 out of 5

So far my experience has been positive, finding staff friendly and professional.
Staff engage with residents and the environment is pleasant.
My relatives received a warm welcome.

Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team

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Overall Experience  Overall Experience 4.0 out of 5

I have been living a month now here.
It is a lovely place, staff are friendly and they always help when I need.

Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sunrise now for almost 9 years and is a "founder member". I feel that they have looked after her a bit too well. 7 months ago, I was asked for the name of her funeral directors expecting the end to be not too long in the future and mum is still with us in body at least, she is
unable to do anything for herself and all her time is spent, mostly asleep.

Reply from Marketing, Marketing at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.

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Overall Experience  Overall Experience 5.0 out of 5

My nan loves her time at Sunrise, her room is spacious. They clean it every day! Having her bed made is so important. My nan is not very social but the staff are so caring and visit her all the time.

Reply from Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.

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Overall Experience  Overall Experience 4.0 out of 5

My brother lived here for two and a half years. He always looked well turned out and definitely enjoyed meal times. As well as all the essentials of care being so well provided, all the staff added the all-important human touch that makes a situation so much better. Much kindness and cheerfulness was
given to all of us and we thank them wholeheartedly for the challenging work they do every day.

Reply from Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.

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Overall Experience  Overall Experience 5.0 out of 5

Fantastic Christmas fayre. Loved the mulled wine and jewellery stall.

Reply from Marketing, Digital Marketing Executive at Bagshot Gardens Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Bagshot.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Bagshot Team.

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Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Bagshot Gardens Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.912 for Bagshot Gardens Care Home - Avery Collection is calculated as follows: ( (272 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 296 Ratings = 4.912

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bagshot Gardens Care Home - Avery Collection is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (6)

Tiina

Tiina Tastula

Job Title: Dining Services Co-ordinator

Joined: 2011

My name is Tiina. Yes, spelt with two I's, I am Finnish. I moved to England in May 2002 to continue my management placement in catering. I loved it so much I decided to stay. I joined in 2011, the same as Tracey, since the day it opened. I look after all resident's dietary needs, their nutrition their hydration, their intolerances, their allergies, and most importantly their likes and dislikes. Not everyone is a fan of everything and it's important to me that everyone gets something they like. I especially enjoy making special cakes for birthdays and anniversaries. Did you know I have made over 10 100th birthday cakes! Food is such an important part of good living and I am so passionate about making sure the residents enjoy their meals. Feel free to ask me anything when you visit. I am always happy to help.

Tracey

Tracey Kirkland

Job Title: Head of Housekeeping

Joined: 2011

I am the head of housekeeping and have worked here since the day it opened back in 2011. Me and my team make sure your laundry is named, washed, ironed and returned to you without anything going missing. I have a pretty good track record here! We keep the community sparking clean and take a lot of pride in our work. The residents enjoy seeing us each day when we pop into their rooms to make sure everything is as it should be. It's an absolute pleasure to work here.

Alvin

Alvin Suker

Job Title: Maintenance Operative

Joined: 2011

I started in Care over 13 years ago coming from a finance background, so it was quite different, but something I felt I’d like to do after helping care for family. I started as a Carer on Reminiscence which I really enjoyed and later went on to driving their minibus and taking them out on little adventures. Last year, after driving for many years and in different communities, I decided to settle down and just stay at Bagshot, helping with Maintenance a couple of days a week. In November I handed over the reins as Minibus Driver to my colleague, Cherrie, (I knew the residents would be in safe hands) and became a full-time Maintenance Operative. You will now find me walking down the corridors with paint on my shoes and sawdust on my trousers. I enjoy my new role very much, ensuring the residents’ have nice rooms to live in and everything is working as it should be. I’m very much looking forward to the Summer where hopefully we can get the residents involved in some DIY, if they want to of course.


Outside of work, I love walking driving, and exploring new places.

Api

Api Ahilan

Job Title: Business Office Co-ordinator

Joined: 2020

I was delighted to join at the beginning of March 2020 as Business Office Coordinator for Payroll, HR administration, Recruitment, Accounts receivable and payable, residents invoices control, information monitoring and systems etc. I have completed my postgraduate Diploma in CIM and have been working in the healthcare sector for nearly six years now. I am passionate about caring for people and what we do to improve people's lives. I'm so excited to be part of this family and looking forward to working closely with my colleagues and residents.

Jay Jay

Jay Jay Chavez

Job Title: Dementia Care Manager

Joined: 2021

It is such a great honour to be working at Bagshot Gardens.


Having joined the team in 2021, I must say it has been one of the best decisions! My career in care started as a care assistant, then worked my way through to become a deputy manager in one of the residential homes in Hampshire before joining. I like to believe that my commitment and passion for delivering quality care to the residents is one of the many highlights here at Bagshot.

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Sue Ruff

Job Title: Client Liaison Manager

Joined: 2019

I have worked for Avery for the past 6 years.
My role as the Client Liaison Manager at Bagshot Gardens is the most fulfilling and rewarding position I have held.


I mostly enjoy the wide variety of people that I meet, the support I can offer and the relationships that I build with them.


Bagshot Gardens is a beautiful purpose-built home with a welcoming atmosphere, a caring team and superb facilities. I look forward to welcoming you very soon.

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