Bagshot Gardens Care Home - Avery Collection

All in all, I would have no hesitation in recommending Sunrise to anybody. The staff go well beyond their job description at all times.

My father, who has Alzheimer’s, had to go to the hospital for surgery, we have been increasingly concerned about his deteriorating condition. Due to Covid, he hadn’t really been seen by any experts or assessors. The discharge team, thankfully, said he could not return home and were going to find him a place “anywhere in the county” for up to 6-weeks so he could be assessed. He was so disoriented we didn’t want him to go somewhere and then be moved again. Luckily, my brother who lives near had looked at Sunrise prior to Covid, and we decided it made sense for Dad to go there. The staff at Sunrise could not have been more helpful. They have been professional yet friendly, informative, answered my many questions and reassured me as it’s been a sudden and very difficult thing to orchestrate, especially due to the current restrictions. Nothing has been too much trouble. It’s been tremendous to know he is safe and cared for properly. Thank you, Sunrise - first class

My wife is now in her 4th year in reminiscence at Sunrise Bagshot. The last 12-months have been particularly difficult for her as her Alzheimer's illness progresses. Covid restrictions have made life especially difficult for her. But the Sunrise team have risen to the challenge, and through hard work and good management have remained ahead of the Covid curve. They communicate well and have worked really hard to allow safe visiting whenever possible. Despite all the sadness, it is immensely reassuring to know that my wife is in such good and caring hands. Thank you, to the manager and your Sunrise team.

As a very frequent visitor, I found the carers and management very polite and helpful. I have no hesitation to recommend Sunrise of Bagshot to everyone. There are a great family atmosphere and accommodation, food and activities are excellent.

The deputy manager is both fantastic and fabulous! Another great asset to Sunrise.

My friend has been helped to settle in with brilliant help from all the staff and she is now very happy with life in Sunrise. It has brought her back to the person she used to be. She was unsure when she went in whether she would stay, but soon changed her mind and now considers it to be her home.

Sunrise has been an absolute Godsend for my Aunt. I am her PoA and was watching her sink into a deep depression when living in her own bungalow, with family not close enough to give her the attention she needed. Having known Sunrise from someone we know having been a resident on the dementia floor, we knew it was what she should be spending her small fortune on. She was reluctant at first but after meeting 2 of your staff she went in for the two-week respite. Once in, she began to climb out of this deep depression faster than anyone could imagine possible. Within the week she wanted to stay and now she has her own furniture and valuables with her she is a new woman! We commend Sunrise for anyone who can afford it. She is joining in activities, getting to know everyone and loves the staff. Sadly we will not be able to afford it but otherwise, I would definitely look for my wife and I to join. Our thanks for making our lives so much easier and for giving her the will to live.

My mother-in-law has been staying at Sunrise since February 2020 and I have nothing but praise for the work the team do here. Their management of the pandemic has been professional and well communicated. I can’t fault them at all.

My mum has been in Sunrise for four years, initially in assisted living then for the last two years in reminiscence. She has always been happy at Sunrise. Now she has dementia it is more important than ever that I can be confident that she is well looked after as she can no longer tell me. I am grateful to the staff who are caring and patient and never give me cause to worry about the care she receives.

My mum is very comfortable at Sunrise Bagshot, she is very well cared for, has a lovely room and is in beautiful surroundings. She visited a few times before she became part of the community with a friend and they were both very impressed. Before lockdown she really enjoyed the minibus outings, visits from entertainers and pet therapy. She enjoyed singing along and doing a bit of gardening. The carers in Reminiscence and some of the other staff that visit to talk to residents are exceptional: calm, patient and very kind. The lockdown, although residents kept very safe, has certainly taken its toll, and I'm sure they will really appreciate the return of visits, entertainment and activities. As a minor niggle, I would appreciate more information about how my mum is doing (especially when you aren't able to visit). Although whenever I have emailed, I get a very quick response. We did appreciate the general weekly newsletters during this time though.

I can't wait to take my children in again soon to see him. Thank you for keeping my Granddad safe.

Sunrise of Bagshot are doing a tremendous job - both before COVID, and now during these especially difficult times. They know and care for their residents on a 1-2-1 basis, and by using only Sunrise team members, residents get continuity of care and familiarity with those around them. The staff are always friendly and welcoming to visitors and residents alike, and I have full confidence in the safety and well being of my Mum. Thank you to all the team there, we really appreciate what you are doing.

My mother has taken a while to get accustomed to living in Sunrise, but we have found that all the staff, in particular the care management team, have taken the trouble to get to know my mother and to find out to what she is likely to make a positive response. She has had a spell of not good health and every care has been taken to make her comfortable and to keep the family up to date. The home is well run, kept very clean and tidy, and it is so nice to be welcomed on each visit.

My wife was diagnosed with Alzheimer’s In 2009 and we selected Sunrise of Bagshot for her ongoing care in December 2017. It has been a good decision and her care since that date has been exceptional. More recently Sunrise’s management of COVID-19, at both local and national level, has been exemplary. In stark contrast to what we have heard on the news every day about the crisis in care homes, Sunrise through good management and forward planning has always been in control. I understand for instance that they have had no PPE issues. But they have also had to work hard to achieve this success and I am sure there have been many challenging moments. My family and I are forever grateful. Thank you Sunrise.

My father had to move into the home on the loss of my mother and it was only a few months later that Covid kicked in and my father was isolated from us all. He has been happy in the home and been looked after, and enjoys the chats with staff and other residents. I feel reassured that he is looked after medically and as a person in the home and during these more difficult times has been kept safe. Thank you.

My Mum and Dad were both residents of Sunrise and I am very satisfied with the level of care they received, the accommodation was first rate and serviced to a high standard. When visiting I witnessed the care and attention given whenever a member of staff had to provide help or care to Mum or Dad. The staff in the restaurant were also very attentive to my parents. When using the bistro with Mum and Dad I also saw similar care and attention provided to other residents. I would like to thank all the staff at Sunrise including the ones who would not have had personal contact with Mum and Dad, kitchen staff etc. Thank you Sunrise.

First-class standard of care from the moment we approached Sunrise for our Dad, to the day he passed away. Their compassion and care was second to none, they treated our Dad as if he was their Dad. We cannot fault them in any way. I can only highly recommend. Excellent accommodation, beautiful setting in gardens, they even got Dad out of bed and to the dining room, which was fantastic. Wonderful place.

Very pleasant, lovely staff and very impressed with how my friend is looking.

Without exception, I've found the staff to be very caring and helpful at all times.

If there was anything I could find fault with, it was the complex billing system which I would recommend has a complete overhaul - of the seven invoices I received I had to query four of them.