Ashley Park Care Home

The Street, West Clandon, Guildford GU4 7SU
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9.9 89 Reviews
  • Ashley Park Care Home, Guildford
Ashley Park located near Guildford provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care.

Residents can stay for a few weeks, a month or for however long their loved one needs support. They’ll get to relax and meet new friends, giving complete peace of mind. The home has a dedicated respite room that can be booked up to a year in advance, the staff is happy to accept last-minute requests too.

Originally a nineteenth-century listed building, the home has been expertly modernised to provide a range of excellent facilities. The large landscaped gardens with patio areas, orchard, raised flower beds and lawns can be enjoyed by residents alongside a sensory garden and greenhouse.

Most bedrooms have en-suite facilities, flat-screen TVs and most offer views of the gorgeous grounds, seven acres of stunning Surrey countryside.

Meals are freshly prepared every day by the home’s onsite chef and menus can be tailored to the tastes and preferences of each resident. Residents have the choice of dining in the dining room or in their own room if preferred.

A varied activity programme aims to find activities to suit all interests and levels of mobility. A painting club, poetry group and calm exercise classes and quizzes are just a few of the activities available.

For more information about life in the home, please visit their Facebook page. Search 'Bupa UK Ashley Park care home'.
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Care Provided by Ashley Park Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1365
  • Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1760

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Ashley Park Care Home to find out the exact price for your requirements.

Contact Ashley Park Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ashley Park Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Victoria Taylor (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (30)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Located in a tranquil spot surrounded by a nature reserve, open fields, and a golf course. Across the road, there’s a pub and a bus stop for Guildford. Within easy reach are the National Trust’s Clandon Park, Hatchlands Park and RHS Garden Wisley.


    The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.

Parking

  • Parking available on site.

Ashley Park Care Home Reviews (89)

9.9

Ashley Park Care Home has a Review Score of 9.9 (9.904) out of 10, based on 14 reviews in the last 2 years.
Over all time Ashley Park Care Home has 89 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashley Park Care Home
  • 23
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Total of 89, showing 1-20
Review from Rob C (Nephew of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the very warm welcome my very elderly Aunt, myself and wife received when she took up residency at Ashley Park last week. After a long period of living in the same location followed by a period of time in Hospital, naturally we were all concerned about what the future
held, we needn't of been the care, understanding and the ease at which we were made to feel was exemplary. Ashley Park has such a warm feel to it nothing seems to be too much trouble, running through from the Home Manager through the whole team, from encouraging her too become more mobile, joining in group activities, having lost considerable weight providing meals which are increasing her appetite. When we leave after our regular visits we know she is safe and being looked after. Thank-you
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ashley Park Care Home
Your words remind us why we do what we do. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Thank you for recognizing the care and dedication of…read more
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Review from Carol J (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashley Park is a lovely Care home with friendly caring and compassionate staff. My mother reecently stayed at the home for some respite care and was treated with a great deal of respect and consideration.


The Chef spent time discussing with mum, her meal preferences and made a special effort to

encourage her to eat as she has a very small appetite.


The carers are very helpful and responsive and always cheerful and encouraging as are the nursing team who are very conscientious and efficient. The visiting doctor was also incredibly supportive and sorted out some medication requested very quickly.
The Home Manager runs the home very well and is extremely approachable and responsive.
Mum will shortly be returning to Ashley House for a longer stay.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Ashley Park Care Home
Thank you for your kind words. It is always a pleasure for us to read such lovely comments and to learn what a positive impact our staff have on residents and their families. Thank you for choosing…read more
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Review from Melanie A (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we arrived to visit Ashley Park looking for respite care for my 92 year old mother we were made to feel so welcome and supported as a family. Moving her in just two days later included a full staff welcome on arrival, was a very positive experience and she settled quickly. Staff are
extremely friendly, caring and nothing is too much trouble, my sister and I feel so grateful for the support from the team. Whilst mum doesn't often participate as she likes her own company, there are lots of activities offered, the grounds are beautiful and events like the VE Day celebrations and the recent Mad Hatters tea party were enjoyed by us all. We really appreciate the extra mile the team go to caring for the residents. Thank you!
Reply from Lisa Henderson, Customer Care Advisor at Ashley Park Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Friendly" and "Caring"…read more
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Review from Gillian H (Daughter of Resident) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for nearly six months, following a fall at home and an extended stay in hospital. The building is welcoming, warm and comfortable, the grounds beautiful and the food delicious - but it is the staff that make Ashley Park. The effort made by all staff, from Reception and Administration,
Catering and Maintenance and of course Nursing and Care staff to make Residents feel welcome, cared for and at home is really special. My family are really pleased we (with mum) chose Ashley Park. She is very happy there.
Reply from Maria Ricketts, Customer Care Adviser at Ashley Park Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make…read more
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Review from Robyn H (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am hugely grateful to all the staff and carers at Ashley Park for being so kind and generous with their time and attention to my father.
The home offers a wonderful environment and a calm and supportive atmosphere in a beautiful setting.
I always enjoy seeing the peacocks roaming in the gardens
and it's lovely to see the residents enjoying the gardens too when the weather allows.
Reply from David Mclean, Customer Service Adviser at Ashley Park Care Home
Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your…read more
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Review from Claudine W (Respite Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a short stay at Ashley Park from May to July with a fractured knee the staff were very good, kind, and very patient as I was bed-bound for a short time but they got me back on my feet and walking around the grounds, the chef was very accommodating with my food, the room overlooked the lawn with
the peacock visiting outside my window most days, the doctor came on a Monday if I needed him but the nurses did a very good job as well, it was good to have a hairdresser and different activities to do each day if you wanted to join in but you were not forced to join in. All in all everyone and everything was a good experience if I need to go into a care home again I would choose Ashley Park.
Reply from Rosie Smith, Customer Advisor at Ashley Park Care Home
Thank you for taking the time to write the staff at Ashley Park Care Home such a lovely review. It is always a pleasure to hear words such as "good", "kind" and "patient" used to describe our staff.…read more
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Review from M B (Sister of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was very happy at Ashley Park. The staff are all very friendly and we couldn't have asked for a better home. It was always a pleasure visiting and we are very grateful for the care and support which was provided.
Reply from Rosie Smith, Customer Advisor at Ashley Park Care Home
Thank you for taking the time to leave the staff at Ashley Park Care Home such a lovely review. It is always wonderful to hear words like "friendly" used to describe our staff. We are so pleased it…read more
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Review from J G (Daughter of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Ashley Park following a fall at home and whilst mourning the loss of my dad a few months earlier. During her time at Ashley Park, she was treated with respect and dignity with staff going above and beyond to try and cater to her needs when she allowed them to. Thank you to everyone
for giving her the love and care she deserved.
Reply from Maria Ricketts, Customer Care Adviser at Ashley Park Care Home
Thank you for your lovely review. We hope Ashley Park care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one…read more
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Review from A S (Son of Resident) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team were very welcoming when we visited for the first time. The manager spent time explaining all about the care home, the activities that are run there and the day-to-day care for residents.
The setting is lovely, and the staff are pleasant. As a family, we were very grateful
for the care and support while Dad was at Ashley Park Care Home.
Reply from Rosie Smith, Customer Advisor at Ashley Park Care Home
Hello, and thank you for taking the time to leave such a lovely review for the team at Ashley Park Care Home. It is great to hear that the manager was so welcoming and took the time to explain the…read more
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Review from S T (Nephew of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful home but it's the staff that make it. No job is too big or too small for them. Staff are caring, attentive and very friendly.
My uncle has been happy and well looked after, we really couldn't ask for a better place.
Reply from Rosie Smith, Customer Care Advisor at Ashley Park Care Home
Thank you so much for leaving the staff at Ashley Park Care Home such a positive review. It is always wonderful to hear words like "caring", "attentive" and "friendly" to describe our carers. We are…read more
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Review from Bill H (Husband of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were grateful for the warm welcome and the friendly attention by the staff. The room was immaculate and well-furnished. The basic feeling was of a high-quality home in splendid surroundings. Highly reommended.
Reply from David Mclean, Customer Service Adviser at Ashley Park Care Home
Thank you for taking the time to leave your kind review. We hope Ashley Park Care Home did everything possible to make the transition as easy as possible and we are very happy to hear you can feel at…read more
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Review from B H (Relative of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a relative who resides at Ashley Park, and I will often visit. The house itself and the grounds are beautiful.
The staff are so friendly and do a wonderful job looking after the elderly.
Thank you for all that you do.
Reply from Grace Langfield, Customer Service Adviser at Ashley Park Care Home
Thank you for your kind words. We are really pleased to hear you are more than content with the care our staff provide your loved one. We will certainly pass your comments on to the manager.
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Review from F F (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Ashley Park for over a year. We were very anxious as Mum did not want to go into a care home but the manager and her team were very helpful and the transition was very smooth. Mum has settled in now and is happy and content. The home is clean friendly inviting and the staff caring. There
is entertainment and events for the residents and families. The food cooked on the premises by a chef is nutritious and tasty, we have had lunch with Mum and they have been good. We had a Christmas family get-together at Ashley Park and we thoroughly enjoyed our day with Mum. It felt like we were all back at Mum’s enjoying our family get-togethers. Mum was very happy. The lunch with the same menu as the residents was excellent. Thank you all for making our day a memorable one.
Reply from Eden Tomlinson, Customer Service Adviser at Ashley Park Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.
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Review from Dawn S (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Ashley Park for respite care after a hip/leg break.
The staff have been excellent and have made my mother feel at home and kept her spirits up as she struggled with her lack of independence. We have been very happy with the care and have extended her stay.
Reply from David Mclean, Customer Service Adviser at Ashley Park Care Home
Thank you for taking the time to leave your review. It is always nice to hear words like “excellent” being used to describe our care and we are happy to hear you feel like a part of our Ashley Park…read more
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Review from B P (Daughter of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a new resident at Ashley Park Care Home and she’s already looking and feeling better after a long hospital stay.
The carers are very kind, friendly and attentive and nothing seems too much trouble. The food is freshly cooked on the premises with many choices to encourage nutrition. The
grounds are beautiful with a selection of areas to sit and explore. There is a variety of entertainment and activities, a visiting hairdresser and foot health practitioner and a doctor who visits the home each Monday. There is a lovely buzz in the home of residents enjoying the TV lounge, dining room and gardens and not just stuck in their rooms.
Even before my mother moved into Ashley Park, the manager went above and beyond to help coordinate my mother's transfer - so I was heartened to know how efficient and helpful they were, which gives me peace of mind for my mother’s care moving forward.
A big thank you to the manager and her team for making my mother feel so welcome and cared for.
Reply from David Mclean, Customer Service Adviser at Ashley Park Care Home
Thank you for taking the time to leave your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after., especially hearing words like…read more
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Review from Clare L (Granddaughter of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
For us, as much as the grounds, the building, and the location have a tranquillity about them, it's the team at Ashley Park that stood out during my grandmother's stay this year. From the minute we walked in the door (my mother went every day for 3.5 months), we were greeted with compassion and great
care. The front-of-house team went above and beyond to be gentle, kind, sensitive, and above all, mindful of the circumstances. My grandmother sadly had a harrowing end-of-life experience, and the doctors, nurses, carers, and management team took so much care of her it brought us all some peace. My grandmother repeatedly said, "they take such good care of me; they are so good to me", despite her pain and extenuating circumstances. We hold the entire team at Ashley Park, including external agency nurses specializing in end-of-life care, in the highest regard and with the utmost respect. We would recommend Ashley Park without hesitation.
Reply from Grace Langfield, Customer Service Adviser at Ashley Park Care Home
We appreciate you taking the time to leave us such kind words. We are glad to have been able to help you and your family through such a difficult time, providing your Grandmother with the utmost…read more
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Review from J R (Son of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashley Park cared for my late father for many years. Through this time, the manager and her magnificent team, looked after dad with patience and compassion, always respecting him as an individual and maintaining his dignity throughout his declining health. I will always be grateful to Ashley Park. Thank
you all.
Reply from Grace Langfield, Customer Service Adviser at Ashley Park Care Home
We appreciate the time you have taken to leave this review. It is wonderful to hear words such as "compassion" and "patience" being used to describe the care both the manager and her team provided for…read more
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Review from Graham S (Son of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who is 94, was at Ashley Park for a month to convalesce after a spell in hospital. The care home is run extremely efficiently by the management team and all the nurses and carers were very kind and helpful to my mother. She felt very safe and well looked after and was visited by a GP once
a week, which was reassuring. Her room was large and bright and had a lovely view of the gardens which, as she got stronger, we were able to walk in and enjoy the autumn sunshine. When visiting, my sister, brothers and I were always made very welcome and the staff took the time to talk to us about how our mother was progressing. My thanks go to all the staff who looked after my mother so well.
Reply from David Mclean, Customer Service Adviser at Ashley Park Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care, and that she felt at ease in the home also. It is always nice to hear…read more
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Review from Anne D (Partner of Resident) published on 20 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was invited to attend a "Silver" lunch last Sunday. The lunch was good and the wine went down well! After lunch, we were entertained by a really good keyboard sing-along. I especially enjoyed watching the residents singing along. Some of them I have never heard speak before! They were all really engaged
with the activity and obviously enjoyed it. Thank you so much for inviting me.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Ashley Park Care Home
Thank you for your feedback. We are happy you enjoyed the Silver Sunday event. It was a really lovely afternoon, thank you for joining us.
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Review from Malcolm M (Son of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum (now 99) has been a permanent resident in Ashley Park since December 2021. My wife and I are regular visitors and find the staff welcoming and extremely helpful, with any queries or concerns being answered promptly. The combination of the more traditional and well-proportioned building and the extensive
grounds - with an amazing range of wildlife - make for a calm and peaceful experience. Food is varied and well-prepared with individual requests catered for, laundry is efficiently processed and GP advice is available whenever it's needed. With new staff now in place, the activities programme has revitalised and offers a good range of things to take part in. Mum's overall experience has been very positive and she is content.
Reply from David Mclean, Customer Service Adviser at Ashley Park Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Mum in our care and it is always nice to hear from family members feeling like their loved…read more
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Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Ashley Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.904 for Ashley Park Care Home is calculated as follows: ( (151 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.904
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashley Park Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 07 Oct 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.

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Awards / Recognitions (7)

Meet the Team (1)

Victoria

Victoria Taylor

Job Title: Home Manager Joined: 2019

I have gained over 12 years of experience working within the care sector, where I first entered the sector as a care assistant, progressing throughout the years to become a well-respected Home Manager.


In all the areas I have managed (both residential/nursing and domiciliary), I have maintained a minimum of Good rating from the CQC, reflecting my commitment to uphold credible care services.


I have played a pivotal role in recruiting, training and managing staff, to ensure they have the skills, knowledge and confidence they require to perform in their roles safely and effectively.

Frequently Asked Questions about Ashley Park Care Home

What types of Care is Ashley Park Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Ashley Park Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Ashley Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashley Park Care Home to the centre of Guildford?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashley Park Care Home to verify any information. View our terms and conditions. Ashley Park Care Home has an Enhanced Service - more info.