Inglewood Nursing Home

7/9 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
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9.6 188 Reviews
  • Inglewood Nursing Home, Eastbourne
Located in a pleasant residential area of Eastbourne, Inglewood Nursing Home offers short and long-term nursing and palliative care in charming, period-style accommodation with thoroughly modern facilities.

Within the home there is accommodation for up to 60 residents in bright, comfortable rooms set over two floors. Each room is equipped with a TV, nurse call system and an adjustable automatic bed. All rooms have large windows and attractive views over the picturesque garden, while some on the ground floor open out onto the secure courtyard.

Staff encourage all residents to personalise their room with favourite pictures, photographs, ornaments and small items of furniture, as this helps them to feel at home much more quickly.

There is lift access to the first floor and all areas are wheelchair accessible. Free Wi-fi is available throughout the home, which also has its own hair salon.

Nursing and care staff are on hand 24 hours a day, supported by dedicated chefs as well as activities, administration and housekeeping teams.

Staff really care about each one of the residents and aim to make them feel completely comfortable and at home, whatever the level of care required. Their relationship is central to how happy residents are at Inglewood, and staff work hard to build trusting relationships with both the resident and their family.

Visitors are welcome at any time and on-site parking is available.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350

Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Inglewood Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rani Raju (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Inglewood Nursing Home Reviews (188)

Total of 188, showing 141-160
9.6

Inglewood Nursing Home has a Review Score of 9.6 (9.643) out of 10, based on 52 reviews in the last 2 years. Over all time Inglewood Nursing Home has 188 reviews.

Overall Experience

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Date Published

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Review from Chris A (Son-in-law of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt happy in the knowledge my mother-in-law was being well looked after. The home has a great atmosphere because of the wonderful staff.

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Review from Eileen B (Daughter of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Left mum for respite while we went away. I am happy to go and leave mum as I know she will be well looked after.

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Review from J T (Wife of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Inglewood after his third stroke. The care he received and the friendliness of the staff and management were second to none. My husband passed away on 14th September at 4.25am with a nurse sitting with him holding his hand.
I was told immediately. When I arrived I was treated with
compassion and friendliness.
I visited every day and whoever was on duty, management, nurses, carers, chef, kitchen staff, cleaners or maintenance, were all very professional, friendly, helpful and caring.
I always went home knowing my husband was safe and well cared for.

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Review from Cara W (Daughter of Resident) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a severe stroke, my Dad was given 1-2 months to live. We were given a shortlist of nursing homes by the hospital, 1 of which was Inglewood. As soon as we visited we were impressed by the ambience of the home. The rooms are extremely well presented and the communal areas pleasant both for residents
and visiting family. We obviously picked Inglewood and didn't regret our decision at all.


All the staff, through management, nurses, carers and housekeepers were caring both towards my Dad and visitors. They especially ensured that my mum was comfortable during her daily visits which often lasted about 4-5 hours giving her regular cups of coffee and popping in for a chat. As Dad deteriorated they ensured that he remained clean and comfortable. He battled on for 3 months until mid-September. The night he died a nurse regularly kept an eye on him and sat with him as he passed away. My family cannot thank them all enough for the care and dignity that they provided my Dad in his final months.

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Review from Buddy R (Regular Volunteer) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited Inglewood twice per month for about 10 years, I can say it is a really good home. Lovely décor, friendly and capable staff, great variety of activities and very good care. An atmosphere of peace usually prevails and residents are mostly very content and comfortable. It is a real pleasure
to get to know both the residents, staff and visitors through our visits and a great privilege to sometimes visit and pray with those confined to bed. I thoroughly recommend this home.

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Review from Teresa M (Niece of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very well looked after at Inglewood at a very difficult time. All the staff were very kind, caring and efficient, both with my Aunt and all the family. The home has a good atmosphere and the gardens are lovely. I have not rated food and drink and activities as my aunt was too ill to appreciate
either, but have noticed very good!)

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Review from Patricia L (Niece of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has stayed at Inglewood three times before this most recent stay. She is always made so very welcome by staff and residents alike. She has enjoyed her two and a half weeks respite and especially the mini bus trips out, the hairdresser, learning to play Scrabble, everything. She feels "at home"
and relaxed and now feels confident to make a decision about long term care.

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Review from John E (Son-in-law of Resident) published on 6 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law is very happy at Inglewood. I always receive a warm welcome by the smiling reception staff and all the staff and management every visit.
The exterior, interior and beautiful grounds and gardens are so relaxing.
The food is very good quality, a good choice and selection always available.
Staff are always available and the cleanliness of the home is impeccable. Individual rooms are bright, beautifully decorated and spotless. Communication is excellent as is the resident's daily activities and entertainment organised by their own team.
A real caring home where all are treated as individuals and made to feel like one big happy family. Also weekly outings on their specially adapted bus. I am so relieved that my wife and I can relax, knowing that Mum is in good, safe hands and happy. I cannot praise Inglewood and all the staff enough. The attention to detail is phenomenal.
I highly recommend Inglewood Care Home.
P.S. Afternoon tea and cakes are to die for.

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Review from L G (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in this nursing home for end of life care and unfortunately was not able to appreciate the facilities but we as a family were treated with respect and kindness and were happy and satisfied with his care. They made his last day's pain-free, safe and comfortable. The staff were all very
friendly and considerate right from the cleaners to the management. There was always someone to ask if you needed anything or had any concerns. Overall very happy with Inglewood.

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Review from D G (Son-in-law of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff all times to be helpful, communicative, friendly, resourceful and courteous. They always asked if there was anything we wanted or needed and if assistance required and nothing was an effort or burdensome. This attitude and approach was consistent irrespective of visiting hours from early
morning to late at night. The management approach was excellent and produced outstanding "customer" relations and understanding of needs.

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Review from Gillian L (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived without an appointment at dinner time. We were made very welcome and shown around. This was our first time that we had used a nursing/care home. Dad was reluctant but after visiting again and meeting staff and residents, he was looking forward to his stay. Cleaners, reception, carers, nurses,
gardener, everyone was helpful, kind, efficient and professional. A wonderful, welcoming place. Dad loved it.

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Review from M W (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was only in the home ten days as an emergency admission. Then he was not capable of signing anything as he was not aware of where he was.
At the time under morphine.
The staff did as much as they could to make him comfortable. They were very helpful and friendly to us - my sister and I and
grandchildren (adult) that came to visit - nothing was too much trouble. The management was excellent.
We were offered tea or coffee, biscuits on visits.
The turn-over of sisters/nurses was a lot and we would have liked r=to have seen the same person on duty for more days.

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Review from Vince P (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Inglewood for 2 years and was full of praise for the professionalism, friendliness and respect shown by all of her carers.
She was happy there throughout her stay and was made to feel at home, surrounded by love and quality service.

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Review from Y D (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing/care staff were extremely caring and supportive during mums last week. Losing a loved one is never easy but the compassion shown by the staff comforted us.
We felt mum was having the best care possible in her last days.

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Review from Ellen P (Daughter-in-law of Resident) published on 8 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident at Inglewood House in Eastbourne for two years, until her death in April 2107. She was unable to leave her room, so I cannot comment on the activities and social life of residents there, but she was very content and comfortable at Inglewood House. The staff were extremely
kind and attentive and she always felt safe and cared for there. She was very fond of her carers and they of her. The carers were also very kind to and communicative with my husband during her last weeks. She had a sunny and pleasant room. The atmosphere at Inglewood is calm, capable and caring. She also reported that the food was good, and her needs regarding newspapers, books and radio were always attended to with alacrity. I can recommend Inglewood House as a pleasant and caring community that does its job well.

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Review from Deanna B (Resident) assisted by family/friend published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff really helpful. I didn't really see much of the management. Laundry lady made me laugh every day.

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Review from Sue W (Wife of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I begin? The staff were wonderful. They were always there to help if needed, nothing was too much trouble. When you entered the premises you always got a warm welcome. My husband had the best care they could give him. Even in his last days, they could not do enough for him. I have a lot
of praise for the home.

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Review from Gavin G (Son of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received was above and beyond expectation. He was looked after extremely well 24/7 until his last moment. Even after he passed, while in their care, the support for our family was exceptional, beyond their duty.


Myself and my family would like to praise the home and its staff.

Thank you very much for the care and support.

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Review from K C (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Inglewood on end of life care. The whole team at the home could not have done more to make her time there comfortable and peaceful.

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Review from Kelly G (Daughter of Resident) published on 20 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not ask for a better home for my dad. I would definitely recommend if needed again.

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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Inglewood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Inglewood Nursing Home is calculated as follows: ( (425 Excellents x 5) + (133 Goods x 4) + (37 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 597 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inglewood Nursing Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

Meet the Team (1)

Rani

Rani Raju

Job Title: Deputy Manager

Joined: 2006

Rani is a registered nurse who trained in Yorkshire and came to Inglewood as a nurse in 2006. She has worked her way up through clinical lead, deputy manager and has now been appointed as registered manager of the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Inglewood Nursing Home to verify any information. View our terms and conditions. Inglewood Nursing Home has an Enhanced Service - more info.