The Polegate Care Home

Lovely people and great place to visit.

Christine is very happy here. She is very satisfied with the care.

thank you to everybody from the bottom of my heart

My friend was in this wonderful home for a short break. Nothing was too much trouble. From the wonderful carers and nurses to the cleaners and cooks, everyone went out of their way to make her comfortable. The manager was so helpful and welcoming and helped to relieve my anxieties of my dear friend being looked after by someone other than me. It is a truly exceptional home.

Very kind personnel. Room is bright + clean. My husband is washed, shaved + clothes changed every day. Help given with care to eat. Very impressed.

Very impressed with the Polegate Care Home. Lovely staff who interact so well with residents and their visitors. Management are very approachable, nothing is too much trouble. My friend is enjoying the food, which is excellent. Overall very good experience of this home.

I started my stay as a respite but became a full resident in January 2005. I have been very happy with my experience at The Polegate. Staff are very friendly and nothing is too much trouble.

Exceptional care and attention to the job in hand.. All staff, from management down are caring and kind.. Would most definitely recommend The Polegate to anyone in need of care.

I have found all the staff to be very pleasant and kind, caring and helpful. Always willing to help and look after their patients. Since my husband has been in the home he has settled well and feels very comfortable. This makes me feel very happy and pleasant. When the situation arises for a family member to go into a home it is a worry. I feel quite confident they are doing their best for him and all their patients.

My husband has always been very well looked after with care and dignity. The staff and management are all very supportive, helpful and compassionate. I feel very fortunate to have found a care home as good as Polegate where I know my husband is being well looked after.

I was very worried about Mum going into a care home but we had no choice. We chose The Polegate because it was close to us. I really didn't need to worry because Mum said to me that it was the best thing she's done to go there. She loves the staff, she says they are wonderful and so kind. The only thing she misses is having shepherd's pie, it's her favourite and it's not on the menu. All I can say is a big thank you, my mum is happy.

Lovely welcome when you sign in. Staff all lovely working under such difficult circumstances. We are made to feel very welcome as visitors. The residents generally all seem happy and have good interaction with the staff.

Very good home. Food sometimes a bit spicy. My wife is welcome to lunch with me every day. Staff are lovely.

I chose this care home because of its high reputation and integrity locally. I am not disappointed. I hope to spend the remainder of my life here, such is the quality of care experienced. I enjoy the multi-cultural atmosphere, the quietness and the politeness. None intrusive and humane, what more could one ask after a rich and fulfilling life.

I think the residents need more individual attention. Used dishes left from meals need to be cleared away and not left cluttering the dining room and resident's rooms. Management needs to be more hands-on! The meeting and greeting is very good.

My partner and I visit on a weekly basis and have always found the staff welcoming, friendly and caring. The residents seem to be happy, comfortable and well cared for. Activities are plenty and well attended and enjoyed by residents and visitors.

My sister and our husbands took her to see Polegate Care Home. On receiving us they were excellent, my mother is wheelchair-bound, one member of staff in particular and the gentleman who greeted us spoke to my mother the whole time, not talking over her, he sold it to her.

My dad spent eight weeks at the home before he died. Overall, my family were very satisfied with the care Dad received. The home has a strong management team and had its own permanent staff whilst, inevitably, there were a small number of staff who were less engaged, the majority were appropriately caring and some were truly exceptional. The support staff were kind and considerate and the food was very good (variety and quality). The activity team were enthusiastic and thoughtful. The one area I would encourage the home to improve is their internal communication because on too many occasions this did not work effectively. In summary, I would have no hesitation in encouraging another family member to live there.

My father has received exceptional care from the day he became a resident. Nothing has been too much trouble for the staff. All the family members have been made to feel welcome at any time. Every member of staff always has a smile on their face no matter how busy they are. The food is amazing, and cleanliness is of a very high standard. I highly recommend The Pilegate Care Home.

My mother moved into the home on 8/12/23 after making a very difficult decision to move into full-time care. The decision was highly emotive and difficult as we only wanted the best for our mum. My mum felt at home in just a few hours. The staff are so attentive, compassionate and so very kind. Nothing is too much trouble. Our questions were answered. The food is of high quality and choices are offered. I can not express my thanks enough to every member of staff for giving my mother the attention and support and as a family knowing she is safe and loved by her new home.