Darlington Court

The Leas, Off Station Road, Rustington, Littlehampton BN16 3SE

Darlington Court, Littlehampton, West Sussex
Darlington Court, Littlehampton, West Sussex
Darlington Court, Littlehampton, West Sussex

Darlington Court is a purpose-built care home situated in the peaceful area of Littlehampton. With a friendly and experienced care team, the home is ideal for older people, including those living with dementia or with nursing needs. Darlington Court also caters for residential residents on a long-term basis or for short-term respite care.

The home has been purpose-built with comfortable furnishings and spacious living areas. In 2016, Darlington Court launched a newly refurbished ground floor suite, including a large, bright dining room, stunning lounges and smaller garden rooms, ideal for relaxing and catching up with loved ones. The home also boasts beautiful and secure gardens, which are particularly popular on warmer days.

The team at Darlington Court is highly experienced and delivers a high quality experience completely tailored to the needs and wishes of residents. This includes freshly cooked meals using nutritious ingredients from the head chef, and a wide range of activities available every day for residents to take part in.

At Darlington Court they believe in supporting residents to continue to do the hobbies they love, as well as finding new pursuits to enjoy. This may include helping out in the stunning gardens during the warmer months, baking, arts and crafts, or taking part in games and armchair fitness. The home's classic film afternoons are also incredibly popular. They also have regular visits, including entertainers, pet animals and local community groups and schools.

The team works with all residents, whatever their needs or care requirements, to provide a caring, safe and friendly environment.

Group: Care UK Nursing & Residential Care Services

Person in charge: Fiona Wiederkehr (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Hearing Impairment • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 51

Shared Rooms: 5

Rooms with ensuite WC: 51

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Darlington Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Darlington Court has a Review Score of 9.3 (9.306)

The Review Score of 9.3 (maximum of 10) for Darlington Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Darlington Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.486 for Darlington Court is calculated as follows: ( (126 Excellents x 5) + (67 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 214 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.82 Points relating to the number of positive Reviews for Darlington Court is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12.2 Target = 0.820

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Darlington Court?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Darlington Court

  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Sister-in-law of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

The meeting went well last month and I am more than pleased with the care the staff are giving my brother-in-law. He is well looked after. I am pleased at last we have found a lovely home.
The manager and her staff look after him very well.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Got no fault with the home. The staff are very caring and polite.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been at Darlington Court for over six years. She has vascular dementia and at 94 needs full nursing care now. Can't speak highly enough about all the staff. The excellent food and friendly atmosphere really make it a home from home. The varied activities meet the needs of all the residents. Any concerns or suggestions can be raised at the monthly meetings for residents and relatives.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum has Parkinsons and severe mobility issues. It took her some weeks to settle in but the staff are extremely kind and give her the time she needs in order to get moving. She is treated with dignity and her opinions are heard at the regular meetings they hold. The entertainments team are very good and hold lots of activities for the residents to get involved with. My mum enjoys these times.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Dad has mild dementia and is somewhat slow in his movements. The staff are kind and patient. He is given choice in everything and especially impressed that he is treated with dignity. His opinions count and he feels he has something to offer. He is as happy as he can be. He has a new lease of life.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

It took my mother a few weeks to settle in this care home and being 88 years old that is understandable but the kindness of the staff and their attention to her whims helped.
My mother loved gardening and there are two conversations which she loves sitting in and this makes her feel at home. I am also pleased that she has gained weight and is encouraged to eat in the very sunny dining area by the staff who are very jolly. It is the atmosphere here that is conducive to my mother's health and I'm so glad I found this care home.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very clean looking. Staff helpful, caring and compassionate.
I would like more personal communication rather than me having to seek it!
Sometimes what I read in her file is misleading. Mum's tap in her bathroom has never worked properly.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Darlington Court responded to this review on 11 Jul 2017:

Thank you for your review, and I’m very pleased to see your kind comments and positive scores, particularly for the care, food and activities at Darlington Court. Having spoken with you directly I understand that some of the wording in the care folders is not as prescriptive as it could be – I do apologise for this and have spoken to team members to make sure that clearer wording is used in future.

Regarding communication, we do hold monthly resident and family meetings but I understand not everyone can attend these or wishes to speak in a group setting – however, the home manager is always happy for anyone to pop in and speak to her – we very much have an open door policy at Darlington Court, and of course the team at the home are always happy to talk through any questions, concerns or suggestions.

In regards to the tap we do apologise that this is not working properly – now we have been made aware of this our maintenance team are looking into what’s wrong but we hope to have it fixed for your mum ASAP. Thank you again for taking the time to submit your feedback and please do let us know if there is anything else we can help with now or in the future.

My mother has been at D.Court since July 2016 on the first floor. She has vascular dementia and ios no longer mobile. The care shown to her in a secure and safe environment is second to none.
She is encouraged to partake in activities, enjoys her weekly visit to the hairdresser and likes sitting out in the garden.
Both myself and my husband would not hesitate to recommend D. Court to others. In fact, a couple we know has just placed a relative of their on our recommendation.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My husband, a severe dementia resident has always been treated with respect and courtesy. Some aspects of his personal care could be improved but, in general, he always looks clean and well cared for.
He enjoys the food and the variety is good.
All staff are always very welcoming to me and never seem to be too busy to check on how I'm doing. I'm impressed by the consistency of the staff and carers and indeed the bank staff when they are needed.
Although my husband is pretty well bed bound, there is a good variety of activities and outings on offer.
I'd generally rate Darlington Court very highly and would recommend.

How likely would you be to recommend Darlington Court? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Poor

The last few months have been a challenging time for our whole family and I want all the staff in Darlington Court to know that they made it a lot easier for us to cope. The care home Assistants and Nurses all showed compassion and sensitivity at all times to both my Dad’s and our situation. They allowed him dignity and respect at a time when this was compromised by his deteriorating health. They gave us information and support and the evening staff and night staff on the last day of his life were so kind. I’d like to thank the whole team for making an awful situation more bearable.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Our friend was admitted for end of life care. On each occasion when we visited him, we were very impressed with the standard of care and the way he was treated with kindness and dignity, even though his behaviour because of his medical condition, could be extremely challenging at times.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Mum has been cared for at Darlington Court to perfection for the past 5 years. Mum has severe dementia, is unable to stand or verbally communicate. She is very settled there, and despite being very ill recently, continues to be comfortable and well cared for.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My mother's companion was admitted to hospital not long after his 90th birthday, after his discharge from hospital we knew that he did not have a long time to live. He needed some specialised care and we were looking for a care home with the facilities and professional care that was required. Darlington Court was simple excellent in every way.

The staff were ALL incredibly supportive. We felt that he was in safe, professional hands in terms of the care he needed but also in a loving and caring environment.
Every single member of staff played apart in making him comfortable and making my mother and I welcome.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been a resident at Darlington Court for almost eight years. The staff, from top to bottom, including domestics are caring and kindness itself. Medical care is administered and where appropriate Dr's are called out of hours, they are aslo kind and understanding to both residents and family. meals are varied and individual needs catered for. The manager as well as all the other staff are always available to listen. Monthly meetings are held to keep us updated on the running of the home. i find it hard to complain.

How likely would you be to recommend Darlington Court? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

I have been a resident for 8 years and I am very happy here.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Darlington Court is an amazing home, the care and attention given to my father is outstanding. He is treated with complete dignity and his care is faultless. I cannot praise the staff enough, from reception staff, manager, to the wonderful carers who cannot do enough for my father. Also my mum is made to feel very welcome, she visits every day and is very well looked after. A big thank you to everyone!

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother stayed for a week over Christmas and thoroughly enjoyed her stay. The staff were always available, were thoughtful and helpful. I was impressed that when we first arrived one of your staff came out to the car, without being asked, to help Mum out of the car and welcome her to the home. It's the small things, the personal touches, that make such a difference.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My husband has been a resident here for just over 4 years. He is loved, respected and treated with dignity. It is like a home from home and there is a great family atmosphere. Not only are the residents well looked after but they care for their family as well.

How likely would you be to recommend Darlington Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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