Darlington Court

Generally very happy with the care my mother receives.

Staff all very friendly and supportive. A nice light, bright building with several lounges and public rooms. Always smells fresh and clean. Surrounding gardens are a pleasure to sit out in on sunny days.

Mum has been a resident for seven years and is very happy and appreciates all they do to help and care for her.

Darlington Court is a good care/nursing home - the staff are great - very friendly, patient, kind and caring. My mum is looked after very well

My mother moved into Darlington Court in August 2018. It is the best move Mum could have made. The care and attention to detail are second to none and the activities are suitable for all residents. I never have to worry about Mum because I trust the team 100%. I was disappointed to read the recent CQC report. The inspectors are only in the home a number of hours and make their report based on a short visit, whereas I spend several hours every week in the home and would give the home an outstanding result.

The staff treat my Nan very well and are dedicated to the job that they do. The activities they do are excellent. If you need to know anything, a member of staff will always find time to answer any questions or worries. I and my Mum can turn up anytime and we are made to feel welcome. Nan has been happy here and feels safe. It is a lovely home.

I was there for four weeks on respite. The atmosphere was very friendly and the carers were all very kind and caring. The food was ample and well cooked and some activities were available each day.

Thank you all.

The care home itself is very tastefully furnished and the rooms are of nice size with a large toilet en suite.

I've been visiting since November 2015 and my partner receives excellent care here. The care is carried out efficiently, with compassion and with dignity. The room is always kept clean and tidy. The food is of a good quality, well prepared and appetisingly served with excellent choice. The staff are extremely helpful and flexible. On the rare occasion that there was any concern, it was dealt with promptly and effectively.

From day one all involved have been very helpful. They enabled my mother to enter the Care Home within a few days by helping us with transport arrangements. Name-labelling of her clothes was done for us, and her room was adjusted as she preferred it. Over the past three months, she has enjoyed taking part in activities including crafts -making Xmas-tree decorations, music, table games, and social interaction. She was particularly pleased to learn that family pets were welcome to visit, as we have a dog who is very fond of her. On Christmas Day staff assisted us in moving her into our car so that she could attend a family gathering. Any time I visit she always looks well cared for and far less anxious than when she was struggling to live on her own. It has been a huge weight off my mind to know that she is now safe and being very well looked after by very patient, friendly people.

I must reiterate how good and caring the staff are. I can’t thank them enough for all that they do for my mum.

Mum's general wellbeing has greatly improved since arriving at Darlington Court. The activities are excellent. The general administration of the home is particularly well run.

Very caring staff, helpful to all needs. Helped my friend recover well after a fall. Good food. Variety of activities. Good clothes labelling system. Staff always help my friend to be clean and well presented. Very helpful office staff.

After a great deal of searching and analysis in relation to CQC levels we found Darlington Court and we were warmly welcomed by the Customer Relations Manager who provided substantial time in showing us the facilities that would become our mother's home.

The treatment and care offered during those early weeks have seen a remarkable recovery in our mother's overall health and that is purely down to the care and attention she has received on moving into her new environment.

3 years ago, I spent a great deal of time and effort visiting care/nursing homes when my husband needed to be discharged from hospital in an attempt to find suitable accommodation. I was immediately impressed by the welcome, friendliness, fragrant and superb appearance of Darlington Court. My husband became a resident in early 2016 and now required end of life nursing care. His care is excellent in every sense by dedicated and professional staff. It gives me great peace of mind to know that he is safe and well cared for in a lovely environment.

Overall, we have been pleased with my mother's care since January 2018. However, food is bland, unimaginative and repetitive. My mother isn't fussy about food but has found little to excite and stimulate her appetite, there is little variety. In terms of client liaison, it would be helpful for my mother and our family to have one "named person" responsible for her care - speaking to many staff members is not always helpful. Overall though, staff have been caring and considerate, helping to settle her in.

My mother died at Darlington Court on 1st June 2018. The staff (all) looked after my mum so very caring until the end. She was always very content and the staff always responded accordingly. My two daughter were there every day for the week leading up to her death and the staff looked after them also. The staff in care homes don't always get recognition for their work, therefore the collection at mum's funeral of £525 has been donated to the staff.

I have been very impressed by the kind and caring staff at Darlington Court throughout my cousin's 6-month stay. They have managed her physical and mental health problems, including reassuring her when she is confused and anxious. They have kept me well-informed and been persistent in ensuring that she gets the right treatment from the NHS. She has often said how nice everyone is to her.

As LPA holder for a distant relative, my second cousin's unexpected urgent need to move from her home to a more supported environment after a hospital stay was stressful. Care UK staff worked with us and with the local hospital's Social Care team, to manage the difficult transition. Since the move, my cousin's condition has improved significantly, for which I am grateful.