Kings Lodge

The manager and her team are outstanding and a credit to their profession. My mother was so fortunate to spend her last days with them and we owe them a huge debt of gratitude. Thank you so much, and thank you to all those involved in caring for her.

From the day that my father was welcomed into the King's Lodge family, he was cared for with great respect and professionalism. Looking after someone with dementia requires a huge amount of patience, and we were always so very impressed with the way the staff cared for my father. The staff could not have been kinder or more helpful, and we felt very lucky that he spent the last 10 months of his life in their care.

I cannot rate Kings Lodge highly enough and everyone there certainly shows the utmost care: comfort, compassion, credibility and I thank them all for everything that they did for my husband.

Rooms very clean. Food is wonderful.

I would have no hesitation but to recommend Kings Lodge to anyone.

Thank you for the kind and dignified care that the whole team provided for my father as his dementia worsened and through the final stage before he passed away. I was particularly impressed by his personal care - he always looked well dressed and well cared for, with staff individualising the care to meet his needs and the challenges he presented with. Staff spoke kindly and calmly, distracting him when he was distressed and were able to keep him. I was also very pleased with the communication from all staff - the manager, the admin team, the finance team and in particular the care team. We were kept updated throughout. Visits were also well managed so we could see him safely and comfortably. It was so lovely to see two team members at his funeral too, our family were very touched by that. I recommend Kings Lodge to any of my friends and colleagues who are investigating residential care for a parent. Our family is very grateful that you took the worry out of everything.

It was a difficult time for the care home and many personal sacrifices were made for which we are so grateful, thank you.

I am extremely happy with the care my husband has received since he arrived in Kings Lodge in November 2021. I had heard good reports of the home and it has lived up to its reputation. Although he is now bedridden he always seems content and is obviously well looked after by the staff. They bring to their job compassion and a personal touch which is so important. I am informed immediately if there is a medical concern and I have regular updates on his condition from a nurse when I visit, which is very reassuring. His birthday was last week and was made a memorable occasion when the staff on his floor came in with a cake singing Happy Birthday. He sang along which indicates that despite his memory loss, he still remembered the words. A big thank you to all the staff.

Kings Lodge is an amazing care home. They have gone above and beyond making sure my mum is settled and happy. They are extremely helpful to the family and always inform me what is happening regarding Mum. Couldn't ask for a better home for Mum.

I am very grateful that my dad is in such good hands.

Kings Lodge continue to care for my father-in-law and to support us (his family) in keeping him safe and well looked after. Thank you.

This is an update by me as I am pleased to say the staff have responded to my request to the complaints I expressed concern about and it seems have dealt with them so I am relieved there is now understanding from them about my husband.

My sibling has been a resident for 10 months. During that time I believe the care has been excellent. Staff are friendly, efficient, kind, and always available if I've asked to see them. My sibling is always well-turned out and has a nice rapport with staff. They all work very hard in the residents' interests. During covid, the activity people filled in where outside people would have entertained to maintain interest and welfare of their residents.

My father has a number of medical needs as well as dementia and it was a difficult decision to move him into a home but he was no longer able to live at home due to his care needs. Kings Lodge have been wonderful. My father has been there for almost a year and their care and attention right from the start has been exceptional and I feel that they really understand his needs. My father is always clean and tidy and well-kempt when I see him. He says the staff are very kind. The staff always make a fuss of the residents especially on their birthdays and they make a big thing of days like Halloween, Christmas (including a pantomime!), and Easter and they encourage all the residents to get involved. They play word games and have competitions between the different floors as well and my father says he really enjoys this. The whole home smells clean but not clinical and it is a very welcoming place with a lovely garden. I would highly recommend it as a home.

My mother felt happy, safe, and well-looked after during her time living at Kings Lodge. The floor manager was so professional, kind, and caring as were her team of carers and support staff, all contributing to a truly holistic experience. Nothing was too much trouble and we were impressed by the way the well-selected and trained staff anticipated Mum’s needs and were always so kind and positive. I know Mum also loved the Activities Officer and her colleague painting her nails and doing her hair during lockdown. These were very important to Mum’s sense of well-being and dignity. A special mention also to the weekend nurses who cared for mum during her last days. Both my wife and I have held senior positions in the Health and Social Care sectors and we know what Good and Excellent ‘look like’, and Kings Lodge is right up there with the best. I have recommended Kings Lodge to many friends for its high-quality standards. Thank you.

My aunt lives with dementia and Kings Lodge have kept her safe and well throughout a very difficult time. The staff are helpful, polite and professional.

Kings Lodge is an excellent Nursing Home and I would highly recommend it. My husband was very well cared for with kindness and consideration.

Very beautiful care home, caring and a good environment. The manager, deputy manager and the staff have all been so kind. Throughout this difficult year of the pandemic, the residents have been in loving hands and have had their every need looked after.

My sister made Kings Lodge her home in April 2015 after experiencing a nasty fall and not being able to walk. She also suffered from Dementia. Sadly she died on 24th May in the home where she had been loved and cared for by an incredible team of caring professional people. I am so pleased we made the decision to leave her there. From the very first day, I have never worried that she wasn't being looked after well (she wasn't the easiest of residents due to her mental condition). On a number of occasions, I received phone updates when her condition changed and all through the lockdown. It wasn't only my sister they made sure was alright, they cared for her family too. The support I had as she was dying and since has been comforting. A very big thank you to all involved,

My husband has been at Kings Lodge for three years now, he settled well all the staff understand his complex needs and even though the COVID pandemic his needs and routine were maintained. All the staff are friendly and helpful. Activities are well organised and during the COVID lockdown activity, ladies organised video calls once a week to keep us in touch with our loved ones. Well done to all the staff at Kings Lodge.