St Georges Court

Russell Street, Cambridge CB2 1HT
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9.9 92 Reviews
  • St Georges Court, Cambridge
St Georges Court is a 76 bedded care home providing person-centred care for adults aged 65+, including those living with Dementia and those with nursing needs.

Situated just off of Hills Road, the home is within walking distance of the town centre, which hosts a wide range of shops, churches, restaurants, and other facilities. The local railway station is situated within a 5-minute walk and a good local bus service operates closely to the home.

St Georges Court is divided into 3 units over three floors. All rooms are single occupancy with 52 rooms having en-suite facilities.

Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home. The upper floors of the home are accessed by stairs or lift. All areas of the home are accessible for wheelchair users.

St Georges Court provides:
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by a dedicated chef
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in St Georges Court and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care provided
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Care Provided by St Georges Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Jayne Wardell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (52)

Visiting

  • St George’s Court Care Centre is a 76-bedded Care Home, registered for Nursing Care, Residential Care and Dementia Residential.

    St George’s Court is proud to offer 76 rooms, which includes 52 rooms that provide en-suite shower facilities.
    •Indoor and outdoor gardens
    •Relatives room
    •Indoor sensory area
    •Quiet sitting areas
    •Respite Care
    •Own GP if required
    •Own furniture if required
    •Close to Local shops
    •Lifts
    •Wheelchair access
    •Gardens
    •Church services
    •Hairdressing salon
    •Beauty salon
    •Variety of Menus
    •Full Nurse call system
    •Weekly GP Surgery
    •Alternative Therapies – available on request
    •Activities Programme
    St George’s Court, has their own Activities Coordinator who liaises with people to plan activities including:
    •Bingo
    •Quizzes
    •Arts & Crafts
    •Musical movements
    •Sing-a-Longs
    •Reminisence Therapy
    •Monthly outings
    •Local walks
    •Cooking
    •Gardening
    •Reminiscence work,
    •Church services
    •Musical entertainment
    •Trips out in groups and one-to-one

Parking

  • Parking is available on grounds.

St Georges Court Reviews (92)

9.9

St Georges Court has a Review Score of 9.9 (9.890) out of 10, based on 43 reviews in the last 2 years.
Over all time St Georges Court has 92 reviews.

Overall Experience
  • 75
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Date Published
  • 92
  • 19
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  • 43
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Reviewer Connection to St Georges Court
  • 22
  • 15
  • 12
  • 7
  • 5
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  • 3
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  • 2
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  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 92, showing 41-60
Review from K A (Daughter of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Georges Court has been wonderful with my mother, who's been a resident since September 2022. She was very distressed, screaming in fear after bad experiences in another home. She is blind and has memory loss. Staff worked so hard to work out a care plan, and, even through personal changes, have brought
Mum to stability and even happiness! Staff are always warm, friendly and responsive - even when things go wrong - which obviously they do, everywhere.
Reply from Jayne Masterson, Manager at St Georges Court

Thank you for taking the time to complete a review for St. Georges Court regarding how pleased you are with the care your mother is receiving. I will ensure your kind words are passed on to the team in recognition of their hard work and dedication to all of the people we care for at St Georges.

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Review from Valerie H (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and my son would like to highly recommend St George’s Court Care Home. The care home looked after my dad when he was alive, and is now looking after my mum. The care home is like one big happy family. The staff are always happy and helpful and willing to help visitors and residents alike. The
care home has many activities during the week and entertainment. It’s always kept lovely and clean.
The food is excellent. When I visit Mum and then leave, I know Mum is getting the best care.
Reply from Jayne Masterson, Manager at St Georges Court

Thank you for taking the time to write this review. It is so lovely to hear that St Georges was able to look after Dad and can continue to show care to your mum and you as a family. We will ensure we share your positive review with the team.

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Review from Z J (Friend of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very welcoming home, with a lovely atmosphere and lots going on.
Lots of activities and activity person is very happy and outgoing.
The team are great and very caring; they look after my relative very well.
Thanks, team.
Reply from Jayne Masterson, Regional Director at St Georges Court

Thank you for taking the time to complete this review; it is lovely to read how well your relative is cared for. We will pass your thanks and positive review to the team.

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Review from H H (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are mostly kindly and well meaning, but often they knock, enter and say 'tea' or similar. It would be so much nicer if they could chat a little: 'how are you' or 'it's a lovely day' or 'rainy day' and look her in the face and smile. It's a very minor matter on the face of it, but it would make
a big difference.
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Review from J S (Daughter of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad has received is excellent. The staff go above and beyond the care of duty! I would not hesitate to recommend St Georges Court.
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Review from Sheila S (Wife of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted to St George's in November 2022 as needing nursing care. During his time, every effort was made to ensure his comfort and well-being. There was humour, and of course, tears. During February 2023, his very poor health deteriorated further, but the staff were kind and respectful
and helped us to cope with his passing when the time came.
Our children, grandson and I want to thank all the staff for the very high level of care he was given during his stay with you. I felt that he had the best possible life considering how ill he was.
Reply from Emma Jones, Home Manager. at St Georges Court

Thank you Sheila for taking the time to write this review, we welcome all feed back and we shall ensure the team hear your words of gratitude.

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Review from Maureen M (Wife of Resident) published on 19 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some carers are more efficient and more caring. I think more activities or someone taking time talking to them as you can see the difference in the residents when this happens. Things have improved greatly.
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Review from Sheila V (Wife of Resident) published on 19 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my husband's words - "that nurse is a diamond", which relates to all the staff. He has settled down and is well-liked by all the staff. The manager is always at hand or at the end of her mobile, which is very reassuring. Really pleased with this care home. Please thank all the staff for the excellent
care and attention to him.
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Review from Paula C (Daughter of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's lovely when I visit my dad to see how well he is looked after. Our family are so pleased with his care. I know when I go home, I'm not sad leaving him, as I know he will be looked after so well by the amazing staff. I would thank you so much for all the care my dad receives.
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Review from J G (Husband of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is bedbound. She luckily became a resident in St George's Court care home last year. On Wednesday 29th of June, they held a visitor and relatives "Mary Poppins themed tea party", during the national care home week. I left my wife to see what was going on and found myself confronting "Mary Poppins"
herself carrying a chair yet with an umbrella hooked on her arm. She was helping another resident settle into their lounge. Then from among the munching residents and visitors, this hatted and long-dressed Mary Poppins flew at me, clutching her umbrella saying "welcome, we are bringing the party to you and your wife in her room". The tea tray is being delivered there now, come with me. Only then did I think I recognised, under that hat, the home manager herself. So much wife enjoyed a brief chat with this Mary Poppins, and then she flew off. It is the best UK nursing care home I have encountered. Everyone employed in the building becomes part of a caring team effort. Well done to all those involved in making this exhilarating party for as many residents as possible and the rest of us.
Reply from Emma Jones, Care manager at St Georges Court

Thank you for taking the time to review our home.

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Review from Jon S (Son of Resident) published on 7 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A brilliant Mary Poppins-themed afternoon.
Great spread of food, which my mother happily availed herself to.
Staff fantastic with their care, as always in fine display today.
Thank you to the manager for a thoroughly enjoyable afternoon; so good to see Mum happy!
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Review from Julie D (Daughter of Resident) published on 7 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful for the continuing care given to my mother since she was admitted to the dementia care section of St George’s Court last August. Staff are very caring, and under the very difficult circumstances surrounding Coronavirus, have worked exceptionally hard to make day-to-day life as good
as it can be for the residents. It’s fantastic that now restrictions have been eased, activities are increasing, and the stimulation provided by these is much appreciated. The social media page is a good way of seeing some of the activities that occur, and it’s lovely to see my mum in some of the photos engaging in these.
Reply from Emma Jones, Home Manager at St Georges Court

Thank you for taking the time to provide us with such lovely feedback.

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Review from Kelly H (Granddaughter of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we were looking for a nursing home for my grandad between myself and the social worker, we phoned about 40-50 homes, and every home would not accept him due to him needing 1-1 for behavioural reasons. When I phoned St George’s Court, I spoke to the manager, who was so helpful and knowledgeable,
and I could tell she wanted to help us, and a week later, he moved in. I was worried about how unsettled Grandad was going to be after yet another move, but when he got there, the manager made Grandad feel so welcome and comforted him straight away. Grandad was only there for 3-weeks before he fell ill and passed away. But I am happy to know the last 3-weeks of his life he was comfortable and looked after well in St George’s Court. We, as a family, thank all the staff for their care and compassion, as we know that with Granddad's dementia, he wasn’t the easiest to look after.
Thanks again, St George’s Court; you really went above and beyond for my grandad after everything he had been through. Thank you.
Reply from Emma Jones, Home Manager at St Georges Court

Thank you so much for taking the time to write us a review, especially during such a difficult time.
The whole team really appreciate your lovely feedback.

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Review from Julie C (Daughter of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in St Georges, and I couldn't have wished for a better or more caring home. From the manager, care manager, the nurses and carers, all staff were very kind and very professional. There is also a lovely garden to sit in. I had regular phone updates and calls when my mother became ill. Thank
you.
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Review from J C (Son of Resident) published on 18 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From what I can tell, my mother is very well looked after.
There are no complaints.
The facilities are very good, and she feels comfortable in her surroundings.
Her room is clean and tidy.
Communication with management via email is very good.
Reply from Emma Jones, Home Manager at St Georges Court

Thank you for the feedback; we really appreciate you taking the time to do so.

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Review from J H (Daughter-in-law of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It feels like home here. My mother-in-law tells me she likes it here and that everyone is kind and lovely. She says they look after her well and she is happy. I agree. What I see is that people are patient and kind, and they know my mother-in-law well. They are a new family to her, and although we are
sad she can't be with us, we know it's best for her to be here amongst kind people who know her and care. Thank you.
Reply from Emma Jones, Home Manager at St Georges Court

Thank you for providing us with your feedback; we really appreciate it.

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Review from M B (Son of Resident) published on 9 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been at St George's since October 2019, so Covid has been in the background for almost the whole of her stay. This has obviously had a significant impact, particularly on our ability to visit as much or as often as we would have liked.
However, throughout her stay, we have been impressed
with the hard work and dedication of the staff. The level of care has been great and, when we have not been unable to visit, we have been kept informed of her health and welfare. Most of all, we are confident that our mother feels settled and has enjoyed her time at St George's.
We would like to say a big thank you!
Reply from Emma Jones, Home Manager at St Georges Court

Thank you for the feedback; we really appreciate you taking the time to do so.

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Review from D R (Partner of Resident) published on 27 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have certainly had some tough times this last year with Covid restrictions, but my observations are such that they have come through it all with fortitude and professionalism. I think that there have been times, especially at weekends, when they have been stretched, but I have nothing but
praise of the all, and in particular, for those on reception and the onsite manager.
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Review from Mary C (Relative of Resident) published on 23 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you, St George's Court, for caring for our relative for the past few months. Whenever we visited her, we were aware of the hard work and compassion shown to her. The whole management team provided us with answers in an approachable and kind manner, and the extremely hardworking care staff and
nurses made her brief stay there easier for her despite her difficulties.
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Review from Helen G (Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at St Georges. The staff are my angels and are always there when I need them.
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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for St Georges Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for St Georges Court is calculated as follows: ( (447 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 498 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Georges Court is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Sep 2023

Overall Inadequate

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Jayne

Jayne Wardell

Job Title: Home Manager

Jayne was previously Home Manager at Fitzwilliam House Care Centre and has over 17 years of experience in the care sector.


Jayne has achieved her Registered Managers Award Level 4.

John

John Concepcion

Job Title: Care Manager

John has twenty years of experience working in the nursing sector. During this time, he gained experience from roles in the USA and the Philippines, before moving over to England to continue his career.


John has a Post-Graduate Degree in International Health Management and completed an Overseas Nursing Programme at the City University of London.


His wealth of experience has led him to progress in the sector and is now the Care Manager at St George’s Court.

Lynn

Lynn Harden

Job Title: Care Manager

Lynn began her nursing career in 2007, mainly working in Acute Medical Units and Accident and Emergency departments.


Lynn worked in the NHS for the next 11 years, until 2018, when she decided to seek a role in the social care sector. After gaining significant experience during her time in the NHS, and previous roles within care homes, Lynn is now a skilled Care Manager at St George’s Court.

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