140 St Neots Road, Eaton Ford, St Neots PE19 7AL
Person in charge: Valerie Redman (Manager)
Local Authority / Social Services: Cambridgeshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Not EMI mainly 65 & over.
Languages Spoken by Staff (other than English): German, French, Polish, Romanian, Russian, Tagalog
Single Rooms: 38
Shared Rooms: 4
Rooms with ensuite WC: 38
Weekly Charges Guide: Personal Care Single £535 – £595 , Personal Care Shared (per person) from £515 Nursing Care Single £515 – £635 , Nursing Care Shared (per person) from £330 (These prices are only a guideline, please contact Ford House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Ford House: click here
Ford House has a Review Score of 6.2 (6.234)
The Review Score of 6.2 (maximum of 10) for Ford House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Ford House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.7 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Ford House is calculated as follows: ( (12 Excellents x 5) + (12 Goods x 4) ) ÷ 24 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.734 Points relating to the number of positive Reviews for Ford House is based on 2 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 = 3.25 then divided by 2 = 1.625
Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9.2 Target = 0.217 , then divided by 2 = 0.109
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Richard (Son of Resident) on Saturday 24 December 2016. Relates to December 2016.
First impressions were good. It was very clean. The room seemed brand new with great ensuite toilet and shower. The staff were helpful and seemed attentive. Will update later but for now, I'm happy my mother is at Ford House.
How likely would you be to recommend Ford House? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Good
Review submitted from a Website Submission by Sue W (Daughter of Resident) on Friday 4 March 2016. Relates to March 2016.
Our mum has been at Ford House for a year this month, and I would like to say that ALL the staff at Ford House have been nothing short of amazing throughout her time with them. They are caring, considerate, helpful and respectful. They have been wonderful with mum, nothing is too much trouble. I would recommend this Care Home unreservedly to anyone who was looking for somewhere for a loved one, safe in the knowledge that they will be well looked after and treated as an individual, with respect and dignity. Thank you to the manager, and your wonderful team.
How likely would you be to recommend Ford House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good