Barchester Hilton Park Care Home

Bottisham, Cambridge CB25 9BX
Review Us
9.6 113 Reviews
  • Barchester Hilton Park Care Home, Cambridge
Barchester Hilton Park Care Home makes the most of pleasant grounds, in the beautiful location of Bottisham, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Hilton Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Geanina Tinca (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (88)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (29)

Barchester Hilton Park Care Home Reviews (113)

9.6

Barchester Hilton Park Care Home has a Review Score of 9.6 (9.625) out of 10, based on 30 reviews in the last 2 years.
Over all time Barchester Hilton Park Care Home has 113 reviews.

Overall Experience
  • 78
  • 28
  • 5
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  • 2
Date Published
  • 113
  • 8
  • 17
  • 30
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Reviewer Connection to Barchester Hilton Park Care Home
  • 31
  • 15
  • 15
  • 9
  • 8
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
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  • 1
  • 1
  • 1
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Total of 113, showing 81-100
Review from S H (Resident) assisted by family/friend published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My first impressions were mixed but then we have realised it turned out to be Ok.
Reply from Narcis Militaru, General Manager at Barchester Hilton Park Care Home

Thank you so much for taking the time to review our home. We really do appreciate your feedback and if there is anything that we can do here to make another stay with us even better please do not hesitate to contact me directly. We look forward to welcoming you again at Hilton Park again very soon.

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Review from Kathleen R (Respite Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you very much for the good care. It's been splendid! My second break here has been lovely.
Reply from Narcis Militaru, General Manager at Barchester Hilton Park Care Home

Thank you so much for taking the time to leave such a great review about your break with us here at Hilton Park. So pleased to hear that your second respite break was as successful as the first and all of the team here at Hilton Park look forward to welcoming you again soon!

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Review from Christine O (Daughter of Resident) published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother was resident for 11 months until her death.
Staff are excellent and take time to talk to residents' visitors.
Food is excellent.
Rooms are not overly large but adequate.
Grounds and buildings are modern and kept in very good condition.
I would highly recommend the Queens Unit where my mother
was located.
A big thank you to all the staff for making her stay a pleasant experience.
Reply from Narcis Militaru, General Manager at Barchester Hilton Park Care Home

Thank you so much for taking the time to leave such a great review about the care that your mother received here at Hilton Park. I will be sure to pass on your kind words to all the staff on our Queens Unit who will be so pleased to hear your positive feedback.

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Review from Sheila C (Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints whatsoever. Excellent!
Reply from Narcis Militaru, Acting General Manager at Barchester Hilton Park Care Home

Thank you so much for your super review about your experience at Hilton Park. Was a pleasure to look after you during your respite break with us and myself and the team look forward to welcoming you again soon!

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Review from Joy A (Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've been here over a year and cannot grumble about anything. The staff are lovely and very kind.
Reply from Narcis Militaru, Acting General Manager at Barchester Hilton Park Care Home

Our staff here at Hilton Park are very happy to hear how pleasant and caring that you find them. Thank you for taking the time to leave such an amazing review about us all. It really means a lot!

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Review from C P (Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased to be here. I am allowed to do what I like and I find all the staff kind, friendly and helpful.
Reply from Narcis Militaru, Acting General Manager at Barchester Hilton Park Care Home

Thank you so much for your amazing review! It really is appreciated so much and I will be sure to pass on your kind words. It is an absolute pleasure to have you staying with us at Hilton Park and if there is anything that we can do to make your experience even better please just let us know!

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Review from Thomas W (Respite Resident) assisted by family/friend published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every care and consideration was given to me and my family on their frequent visits.
My two week stay enabled me to regain enough strength to return home again and this was due to the care and attention I received.
Reply from Narcis Militaru, Acting General Manager at Barchester Hilton Park Care Home

Thank you Thomas for your exceptional review about your experience at Hilton Park. It was a pleasure to look after you and your family during your respite break and we are so pleased to hear how much you benefited from your stay with us. Thank you again for your kind words Thomas, it really means a lot to us all! Kind Regards, Narcis Militaru

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Review from Sue A (Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for 3 years. My time here has been happy. Nothing to complain about. Staff are all kind and helpful.
Reply from Narcis Militaru, General Manager at Barchester Hilton Park Care Home

Thank you so much for your outstanding review about your experience so far over the last three years here at Hilton Park. Will be sure to pass on your kind words to the team. It really is appreciated by us all!

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Review from Yvonne M (Daughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very warm, kind and caring and friendly. Dad was scared to be in a care home (respite) but has had a really positive experience. I am very grateful.
He has been kept clean, fed, medicated and helped enormously - psychologically and physically.
Thank you so much for the dignity, care and
help you have given to my father.
Reply from Judith Wroe, General Manager at Barchester Hilton Park Care Home

thank you so much for your recent review.
I will ensure this is shared with the Teams here at Hilton Park. The team will be pleased they were able to make the experience a positive one.

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Review from Ann C (Wife of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is a resident at Hilton Park. He is being well looked after. As a former nurse, I have high standards and Hilton Park meets them. Not only physical care but also mental care.
Reply from Judith Wroe, General Manager at Barchester Hilton Park Care Home

Thank you for your kind words.
I will ensure these are shared with all at Hilton Park.

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Review from Anthony O (Respite Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had the most excellent two weeks of respite care. The staff, without exception, have been efficient, cheerful and caring and I certainly will be back. Altogether a most enjoyable two weeks.
Reply from Judith Wroe, General Manager at Barchester Hilton Park Care Home

Thank you for your kind review. I will ensure we pass it on to the Team.
We look forward to welcoming you back.

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Review from Alice J (Respite Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with my stay. Lovely staff that have been friends over the stays I have had here. Cleaners very good and obliging and very polite. No cause to complain at all.
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Review from E B (Resident) published on 4 June 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
At this moment the carers are having to work very hard due to us feeling it is understaffed at this moment but they try very hard to make sure our needs are met.
Reply from Judith Wroe, General Manager at Barchester Hilton Park Care Home

I am sorry you feel we have less staff, we currently staff above the industry guidelines.
I hope we are able to discuss this further.

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Review from Pauline C (Daughter of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had been in Trinity for the last five years and the care she received in her time here was excellent and she was well liked by all the staff.
Reply from Judith Wroe, General Manager at Barchester Hilton Park Care Home

Thank you for your kind words.
I will ensure this is passed on to the team.

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Review from Doreen S (Sister of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been here she has been taken care of in all aspects. Although she is bed-ridden the staff cannot do enough for her and she is very happy here.
Reply from Judith Wroe, General Manager at Barchester Hilton Park Care Home

Thank you for your kind words, I will ensure these are shared with the staff Team at Hilton Park.

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Review from Else C (Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here nearly 3 months and all the staff have been very friendly to me so I can recommend this place.
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Review from S S (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was sent to Hilton Park as part of NHS continuing care. Everyone was kind, attentive and by the end of his stay, it was obvious he had bonded with the staff caring for him. From any observations staff made great efforts to familiarise themselves with individual resident's likes and dislikes.
I commend them for this as it must make frail and vulnerable people feel safe and cared for. I was less happy with the room. Mainly regarding the shabbiness of the bathroom. Definitely scored low on cleanliness. Toilet roll holder broken off the wall, making it hard to reach loo paper with limited mobility. Balance issues. Windows in desperate need of cleaning - hard to see out of.
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Review from C C (Son of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was a resident at Hilton Park for over 2 years, I was very happy with the care she received and the staff were very good to her.
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Review from Maureen E (Niece of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Social/activity was not good as my auntie was unable to get out of bed. Nursing was very good particularly at the end of her life.
Clothes were always clean but sometimes wearing other peoples clothes.
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Review from M S (Resident) published on 30 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Not much choice for food and limited alternatives if you had food intolerances.
Shower didn't get fixed - plumbing problem after refurbishment, couldn't open the window as the paint had stuck it closed.
Very pleasant setting and staff on the whole very helpful.
We were only in Hilton Park for
2 weeks respite.
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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Barchester Hilton Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.625 for Barchester Hilton Park Care Home is calculated as follows: ( (261 Excellents x 5) + (66 Goods x 4) + (14 Satisfactorys x 3) + (6 Poors x 2) + (5 Very Poors x 1) ) ÷ 352 Ratings = 4.625
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Hilton Park Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (16)

Geanina

Geanina Tinca

Job Title: General Manager Joined: 2017

Hello, my name is Geanina, and I am General Manager here at Hilton Park Care Home.


I qualified as a Nurse over 14 years ago and joined Barchester as General Manager in 2017.


Caring for frail older people has always been very close to my heart, and my team are committed to ensuring that all of our residents receive the highest quality care at all times.


It is hugely rewarding to be able to support our residents and help them to lead fully enriched lives in their new homes. I cannot praise my team enough and it gives me great pleasure to help mentor and develop their nursing careers with Barchester too!


I have always believed in a very “hands-on” approach to running a home, as I feel that it is the best way to build relationships and get to thoroughly know our residents even more.


My door is always open to anyone, even if only for a cup of tea and a chat! If I can be of any help with your care enquiry, please do not hesitate to contact our home and I will do my utmost to assist you in whatever way I can.

Adriana

Adriana Pana

Job Title: Deputy Manager Joined: 2017

Hello, my name is Adriana and I am the Deputy Manager at Hilton Park.


I began my career with Barchester in 2017 as a carer, throughout this time I have progressed and in 2023 I completed the CP programme. This led to me working within the home as a Care Practitioner.


I pride myself on my ability to build great relationships with our residents and relatives alike.

Ecaterina

Ecaterina Marin

Job Title: Clinical Lead

Hello, my name is Cati and I am the Clinical Lead at Hilton Park. I was previously the Community Manager for our Kings community.


Since qualifying as a Nurse, I have always had a kind and caring approach, putting our residents’ needs first and leading the team in a professional manner which is reflected in my day-to-day work.

Connie

Connie Randles-Mills

Job Title: Administrator Joined: 2009

Hello, my name is Connie and I am the Home Administrator at Hilton Park.


I have been part of the Hilton Park team for many years, having previously worked as an Admin Assistant. I use my many years of experience and knowledge to support everybody who needs my help and this often includes offering to make hot drinks for our residents.

Denis

Denis Green

Job Title: Home Services Advisor Joined: 2024

Hello, my name is Denis and I am the Home Services Advisor here at Hilton Park.


I joined Barchester in 2024 and I am here to ensure that the process of moving your loved one into Hilton Park is as straightforward as possible.


I have previous experience in this role and one of the most satisfying parts of my job is seeing our new residents settle into their new home. The relationship that I build with the residents and their families is priceless and to be part of this journey is a genuine privilege.

Jenny

Jenny Szabo

Job Title: Activity Lead Joined: 2020

Hello, my name is Jenelyn and I am the head of activities here at Hilton Park.


Having started my Barchester journey as a carer back in 2019, I have gained good experience working closely with our residents. After being a carer I then moved onto the Activities team and thoroughly enjoyed working as an Activities co-ordinator, which led to my promotion to Activity Lead.


Nothing makes me happier than seeing the smiles on our resident's faces.

Derek

Derek Beatens

Job Title: Head of Maintenance Joined: 2015

Hello, my name is Derek and I have worked as part of the Barchester maintenance team since 2015.


With my previous years of knowledge and experience, I have been able to build a good relationship with our residents and fellow colleagues. I was absolutely thrilled when I was offered the role of Head of Maintenance.

Jester

Jester Liwag

Job Title: Head of Housekeeping Joined: 2011

Hello, my name is Jester and I am the Head of Housekeeping at Hilton Park.


I initially joined the company in July 2011 and worked my way up the ladder to the Head of Housekeeping by January 2016. My role is to manage the housekeeping and laundry team and although I am still relatively young, I am extremely ambitious and have managed to build a strong team who have tremendous pride in their work.

Alina

Alina Banica

Job Title: Community Manager Joined: 2019

Hello, my name is Alina and I am the Nursing Manager for our Trinity Community.


With several years of knowledge and experience, I am able to lead the Trinity Community with a caring and compassionate approach and I ensure that my team all share the same standards as I do.

Sonny

Sonny Dionisio

Job Title: Nurse Joined: 2008

Hello, my name is Sonny and I am a Nurse in the Trinity Community at Hilton Park.


I began my journey with Trinity Community in 2008 as a Care Assistant, and over the years, I’ve had the privilege of growing within the team to become a Team Leader and most recently a Nurse. My passion for providing exceptional care has driven me to ensure that both our residents and staff are always supported and valued.


With over 15 years of experience in the care sector, I’m committed to upholding the highest standards of care and creating a positive, nurturing environment for everyone at Trinity Community. I’m dedicated to continuous learning and professional development, ensuring I can provide the best possible support to both my team and the people we care for.

Doris

Doris Radoc

Job Title: Team Leader Joined: 2004

Hello, my name is Doris and I am a Team Leader at Hilton Park.


I’ve proudly worked at Hilton Park for 20 years, starting in 2004 as a Care Assistant. Over the years, I’ve grown within the team and now hold the role of Team Leader. I’m passionate about providing high-quality care and supporting both our residents and my colleagues.


I’m also working towards becoming a Care Practitioner, continuing my journey of professional development.


Hilton Park has been my home for two decades, and I’m committed to making a positive impact every day.

Sarah

Sarah Stearn

Job Title: Dementia Champion Joined: 2019

Hello, my name is Sarah and I am a Carer, Dementia Champion and Activities Team Member at Hilton Park.


I’ve been part of the Hilton Park team since 2019, starting as a Care Assistant. In 2022, I became a Dementia Champion, and alongside my caring duties, I’m now also part of the Activities Team.


As a Carer, I’m dedicated to providing compassionate and personalised care to our residents. In my role as a Dementia Champion, I focus on raising awareness and promoting best practices for supporting those living with dementia, ensuring they receive the care and understanding they deserve. Additionally, being part of the Activities Team allows me to organise and lead activities that bring joy, engagement, and connection to our residents, helping to enhance their daily lives.


I’m passionate about making a difference across all my roles, and I’m committed to delivering high-quality care while helping our residents live fulfilling active lives.

Anna

Anna Seton

Job Title: Care Practitioner Joined: 2003

Hello, my name is Anna and I am one of the longest-serving members of staff, having started my journey back in 2003 as a carer.


I have recently progressed within Hilton Park and have now completed the CP programme, meaning I now work as a Care Practitioner in our Queens community.


You will always be greeted by my warm and happy smile!

Corina

Corina Artieni

Job Title: Team Leader/Admin Assistant Joined: 2019

Hello, my name is Corina and I am a Team Leader/Admin Assistant at Hilton Park.


I joined Hilton Park in 2019 as a Care Assistant and have since progressed to Team Leader. Recently, I’ve also taken on the role of Admin Assistant, where I help with administrative tasks alongside my leadership duties.


As a Team Leader, I guide the care team to ensure we provide high-quality, person-centred care to our residents. In my admin role, I assist with scheduling, record-keeping, and supporting the smooth running of our care services. I’m passionate about making a positive impact in both roles every day.

Lily

Lily Ashley

Job Title: Admin Assistant Joined: 2020

Hello, my name is Lily and I am the Admin Assistant/Receptionist at Hilton Park.


Mine is the first friendly face you'll see as a visitor to our home and having previously worked as a carer at our sister home, Oaklands, I am delighted to be a part of the team here at Hilton Park.

Sean

Sean Ripsher

Job Title: Gardener

Hello, my name is Sean and I am the Gardener at Hilton Park.


I have always been a wildlife enthusiast and work very hard to maintain our beautiful gardens. Rain or shine you will spot me outside, keeping on top of the lawn or flower displays that we have.

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