Barchester Longueville Court Care Home

The Village Green, Orton Longueville, Peterborough PE2 7DN
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9.9 128 Reviews
  • Barchester Longueville Court Care Home, Peterborough
Barchester Longueville Court Care Home makes the most of lovely grounds and a versatile interior to provide top quality nursing and residential care, with carers and nurses available round-the-clock.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester Longueville Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1550

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Longueville Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Krzysztof Krzysztofiak (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1994
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (105)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (99)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors welcome to visit at any time without a booking.

Parking

  • Plenty of parking

Barchester Longueville Court Care Home Reviews (128)

9.9

Barchester Longueville Court Care Home has a Review Score of 9.9 (9.885) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Longueville Court Care Home has 128 reviews.

Overall Experience
  • 108
  • 18
  • 1
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Date Published
  • 128
  • 4
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  • 24
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Reviewer Connection to Barchester Longueville Court Care Home
  • 37
  • 19
  • 16
  • 15
  • 8
  • 7
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 128, showing 41-60
Review from P P (Daughter of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I felt welcomed as soon as I entered the door. She was pleased with the care she received, and all the staff were so helpful. I cannot thank them enough for all their hard work.
Reply from Constantin Ulian, General Manager at Barchester Longueville Court Care Home

Thank you so much for your review; it's always so heartening to hear positive words about the welcome and the care our team provide. I will be sure to share your comments with the staff.

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Review from S J (Son of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every aspect of Mother's care has been excellent. Very professional and caring.
Reply from Constantin Ulian, General Manager at Barchester Longueville Court Care Home

Hello and thank you very much for the great review. The team at Longueville will appreciate your wonderful feedback as we strive to fulfil the needs of both family and residents in the home.

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Review from D G (Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've come to Longueville Court straight from the hospital and had no idea what to expect. A nice modern but stylish building set well back from the road and neighbours was my first view of where I was coming to live. The large reception was very nicely decorated and set out with what I was to learn
was a café area for residents and visitors. I was shown to a frankly stunning room, a huge and fully appointed lovely ensuite. I couldn't ask for better although the staff made it clear that if I needed anything I just had to ask.
The staff are friendly and professional and your preferences are asked for and remembered. If you wish, you can eat in your room or if capable you can eat with other residents in the nice dining room which I normally do. The food, by the way, is very good, not what I expected and the staff go above and beyond to give you whatever you want. One of my major concerns was medication but I need not have worried because my painkillers are always on time. Overall an excellent place to live.
Reply from Constantin Ulian, General Manager at Barchester Longueville Court Care Home

We are very happy that you are settled, and that you love our home. The team will appreciate the positive feedback as they enjoy looking after you as well.

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Review from Sallie S (Sister of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister arrived here from A&E, and from the moment she arrived was greeted with friendly faces and exceptional care.
The room, the service level provided and the staff are all wonderful and meet all her needs. The training of the staff enables Longueville Court to be the best possible place for
her to be. All the family and friends who have visited are amazing at the attention. Well done.
Reply from Constantin Ulian, General Manager at Barchester Longueville Court Care Home

Hello, and thank you for all the nice feedback. Our team strives to accomplish this day in and day out as they go above and beyond their duties to look after both residents and their families.

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Review from P C (Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had everything I asked for provided by friendly and helpful staff.
I am very pleased with the standard of care available here.
Reply from Constantin Ulian, General Manager at Barchester Longueville Court Care Home

Thank you for your kind words, and hope to improve with your involvement.

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Review from N B (Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at the home for several months and find the routine of looking after those in need, excellent and when asked for information on anything, it is given.
Reply from Constantin Ulian, General Manager at Barchester Longueville Court Care Home

Thank you very much. It is always a pleasure to look after yourself and spend time with you. We are glad that you feel well supported and looked after in our home and that our team is doing their best to support everyone with their individual needs.

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Review from K P (Husband of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff and care.
Reply from Constantin Ulian, General Manager at Barchester Longueville Court Care Home

Thank you very much for your review and for your brilliant feedback. This makes a major difference to the team at Longueville Court. The team are working very hard to ensure the best care is provided to each individual including your relative.

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Review from J P (Daughter of Resident) published on 8 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the polite greetings every time. Pleased with the great treatment and care my dad receives. He seems very happy here and well looked after. We are well informed with communication when needed. Keep up the good work.Ompressed with the amazing activities you do.
Reply from Constantin Ulian, General Manager at Barchester Longueville Court Care Home

Thank you so much for a wonderful review. It is very rewarding to both myself and my staff to know that the hard work and dedication we strive very hard to achieve for our residents does not go unnoticed. We are all very proud of our home and together as a team we strive to make it a home that our residents are happy, content and feel loved in.

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Review from Tina F (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was very happy at Longueville Court Care Home. He was very settled and always had a smile when I visited. I wish to thank everyone for their kind support and understanding.
Reply from Constantin Ulian, General Manager at Barchester Longueville Court Care Home

Thank you so much for a wonderful review; we really appreciate such positive feedback. We are all very proud of our home, and together as a team, we strive to make it a home that our residents are happy, content and feel loved in. I will be sure to share your comments with the wider team.

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Review from Ann G (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I first stepped in, I knew this was the care home I wanted my mum to live in. Unfortunately, she was only with you for a few weeks before she died, but the care from the nurses and the rest of the team was excellent. Everyone was so friendly and always spoke to me when I visited. The
home was very clean, rooms spacious and homely. I would certainly recommend Longueville Court to anyone thinking of care for their parents.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Dear Ann, thank you for taking the time to leave us such a fantastic review. We are delighted to know you are very happy with the care we provide to your mum. We pride ourselves on our high standard of care that we provide to all our residents. Your feedback means a lot to all of us.
Kind regards.

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Review from J M (Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

We are grateful and humbled by your feedback. This serves as an inspiration to all of us.
Kind regards,
Margery

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Review from M C (Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your feedback. This means a lot to us. I am truly proud of my hardworking Longueville Team.
Kind regards,
Margery

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Review from E F (Resident) published on 14 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the service provided and think this covers all areas.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your valuable feedback. We take your feedback seriously to improve the care service that we provide.
Kind regards,

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Review from Paul N (Son of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received excellent care at Longueville Court in her final few weeks. The nursing staff, in particular, were incredibly attentive and knowledgeable. The home is clearly well run, and all the staff are professional and caring. The absence of agency staff is a good sign that staffing levels are
more than adequate. Along with the fact that the home is spotlessly clean, it is hard to find fault with anything to do with the place. Having seen many care homes, I highly recommend Longueville to anyone.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Dear Paul, thank you so much for your valuable feedback. Your feedback serves as an inspiration and means a lot to all of us.
Kind regards.

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Review from Stacey F (Friend of Resident) published on 13 August 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please do not be conned into leaving your loved ones in the care of the manager here. A catalogue of falsehoods spiralling out of control made an awful situation heartbreaking. A complaint was logged using their link yet never acknowledged. The manager is not to be trusted and is very well-rehearsed
when it comes to blatant lies to distance loved ones who see the place for what it is.
Gardens are lovely but you won’t see a resident in them, the viewing unit Skylark is beautiful but your loved one won’t go in there! In fact, the majority of residents seem to be crammed into Kingfisher with minimal staff.
The quiet corridors of Skylark are very different to the screaming and desperate pleas for help that is heard through the rest of the corridors! The physio that is advertised is non-existent so don’t expect to see your loved one walking after that stroke.
The whole place is based on lies and cover-ups.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your review. I am saddened to hear these comments which are contrary to the comments we always receive at Longueville Court. We are praised by residents, families and professionals who visit us on our exceptional care and our dedicated team. Our priority at all times is to act in the resident’s best interests and to respect their wishes. I am very proud of my staff and the care we provide and passionate about my role.
I always respond to the comments and compliments we receive and always work with the families in the interests of their loved ones. I have not received any communication from you through the extensive Barchester channels available. When you visited, we spoke and you were happy and did not raise any issues with me. Our staffing levels are generous and constant. The home is a peaceful place, with a friendly homely atmosphere and we have no knowledge of the screams of help you describe in your review. My door is always open for anyone who wants to discuss care.

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Review from Sharon D (Daughter of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Longueville Court for 18 months and is very well cared for on Memory Lane. Mum is safe, always very clean and enjoys her food. Dad joined the home on respite a year ago and has stayed, as he is able to be with Mum. The nurses and carers show respect, kindness and compassion, which Dad
comments on when he sees the care that mum is getting. The activities team have a great sense of fun and they go out of their way to please dad, such as picking up his newspaper every day and making a special Valentine's tea for them. Thank you, chef! Kingfisher Unit are very kind to Dad and the lead nurse is excellent at communicating any issues to me. I have every confidence in the team led by the manager who always makes time to help my parents and our family, as does her deputy. Longueville is a safe, caring and happy place. Thank you one and all!
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you very much for your feedback. Your feedback is very valuable and means a lot to the team. We are always happy to help and proud to see both your parents are enjoying their stay and their needs are met with high standards. Kind regards.

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Review from J N (Son of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
To date, I have been very pleased with the care the Barchester - Longueville Court has provided for my mother who has dementia. The staff notifies me regarding any issues or concerns. My mother is looked after with respect and she is allowed to walk around the corridors which she enjoys and to seek
company from the staff ie allowed to sit in the nurses office. There appear a variety of activities for my mother if she so wishes to take part. The manager is always available via phone or e-mail which is appreciated.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

I am very grateful for your feedback. I will share your feedback with my team and I'm sure we are all happy and inspired by your feedback.


Kind regards

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Review from B R (Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here with excellent staff and facilities. I would recommend this care home to anybody that might be thinking of care for parents etc. The choice of meals every day, good food and drink. Short or long term you can't go wrong in this well run home.
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Review from L G (Daughter of Resident) published on 30 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good communication with the home, mum is very well looked after. Very pleased thank you!
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your valuable review and for taking the time to share your feedback. It means a lot to us and to our entire team.

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Review from A S (Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very happy with the care and with the staff in the home.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Hi Audrey, we are humbled and grateful for your reviews. It is through your feedback where we drew our inspiration and strive to work harder. Staff are always happy to help you.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Barchester Longueville Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Barchester Longueville Court Care Home is calculated as follows: ( (243 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 270 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Longueville Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (17)

Krzysztof

Krzysztof Krzysztofiak

Job Title: Senior General Manager Joined: 2021

Hello, my name is Krzysztof and I am the Senior General Manager here at Longueville Court. Welcome to our website!


Working in care has been my calling and I am lucky to have such a supportive team around me.


I love interacting with residents and feel very privileged to listen and learn from them. I’m a great believer in supporting colleagues to develop their skills and potential to the maximum level. I’m here to help and support residents, staff and families.


Please feel free to contact me to talk about your needs or those of your loved one, my door is always open.

Menchu

Menchu Howell

Job Title: Robin Unit Manager Joined: 2016

Hello. I am Menchu Howell and I am one of the Unit Managers here at Longueville Court. I really enjoy caring for residents ensuring they are as well and happy as they can be.

Lee

Lee Dixon

Job Title: Head of maintenance Joined: 2019

Hello. I am Lee. I joined Longueville Court in March 2019 and it is my responsibility to maintain the home and gardens and to arrange for repairs when necessary. I also have responsibility for safety aspects of the building including checking the water supply and fire alarms. In my spare time, I enjoy going on long walks with my dog.

Denise

Denise Slack

Job Title: Administration Assistant/Receptionist Joined: 2004

Hello, my name is Denise and I have worked at Longueville Court for 19 years! I love my job and the home, meeting and greeting all new residents, their families and friends to our beautiful home. I work within the amazing administration team

Loyola

Loyola Duffy

Job Title: Carer Joined: 2016

Hello, my name is Loyola and I'm a Carer here at Longueville Court, I've worked within the home for 7 years and have been a carer since I was 16 years old! I absolutely love my role and caring for each of our wonderful residents. In my spare time, I enjoy croquet and cross-stitch work.

Helen

Helen Davies

Job Title: Unit Manager Joined: 2003

Hello, my name is Helen and I'm a Unit Manager at Longueville Court. I'm a qualified nurse and I've worked within this beautiful home for over 20 years. I enjoy meeting new people, and getting to know our residents, we are a super team who work well together. In my spare time I love eating out, and finding new Sea Food restaurants and Antique shops to browse.

Esther

Esther Penamora

Job Title: Care Assistant Joined: 2019

Hello. My name is Esther and I've worked within the Longueville care team for over 3 years. I love caring for our wonderful residents. At home, I enjoy cooking Thai food and trying new recipes.

Anna-Marie

Anna-Marie Fountain

Job Title: Care Assistant Joined: 2019

Hello. My name is Anna-Marie and I've been part of the Care team here at Longueville Court since 2019. I get great pleasure from helping our residents. I have great memories of this beautiful home from when my grandmother resided here.

Alpha

Alpha de Ocampo

Job Title: Team Leader Joined: 2009

Hello, my name is Apha and I'm a Team Leader within Longueville Court. I've been with Barchester since 2009 and work with an amazing team. It is an honour to care for our wonderful residents. I'm a local lady, married with two sons.

Karen

Karen Vitas

Job Title: Care Assistant Joined: 2018

Hello, I'm Karen a Care Assistant within the team here at Longueville Court. I live locally and have enjoyed working here since 2018, every day is different and helping our residents is so satisfying. I enjoy long walks in the surrounding countryside and completing the odd jigsaw.

Maria

Maria Shale

Job Title: Care Assistant Joined: 2019

Hello, I'm Maria one of the Care Assistants here at Longueville Court, I've worked as part of the amazing care team since 2019, and have a special interest in Elderly Dementia Care.

Sukmaya

Sukmaya Jolmi

Job Title: Housekeeping Assistant Joined: 2020

Hello. My name is Sukmaya, and I worked within the Housekeeping Team here at Longueville Court since 2020. I love getting to know our residents and keeping their rooms and the home clean and tidy. I live locally and have a young family to keep me busy outside of the home.

Laximee

Laximee Thapa

Job Title: Housekeeping Assistant Joined: 2016

Hello. My name is Laximee and I have worked within the Housekeeping Team here at Longueville Court for 5 years however, I've been part of the Barchester family for over 7-years. I work in the laundry and enjoy gardening in my spare time.

Martine

Martine Ratcliffe

Job Title: Head of Activities Joined: 2009

Hello, my name is Martine and I'm the Head of Activities here at Longueville Court. I joined the team in 2009 as a carer and become the team leader before moving into the Activities position 3 years ago.


I'm passionate about providing life enrichment to each of our residents, as a team we aim to bring joy on a daily basis, and make their time with us special. We pride ourselves on bringing a mixture of activities that suit everyone.


I have one daughter and 2 grandsons, when not at work I love to spend time with them making memories, am a massive lover of music and

Liliana

Liliana Nedelcu

Job Title: Housekeeping Assistant Joined: 2018

Hello. I'm Liliana, I've worked within the Housekeeping Team since 2018, I enjoy supporting our residents, and keeping the home clean to the highest of standards. Outside of work I enjoy baking, my speciality is chocolate cake!

Karina

Karina Dunn

Job Title: Activities Coordinator Joined: 2002

I have been at Longueville Court since October 2002 when I joined as a Domestic Assistant. I soon moved into my current role as an Activities Coordinator which means I provide person-centred activities for all of our residents.


My aim is to bring fun, laughter, and home comforts to all of those we care for. As an Activities Coordinator, I enjoy encouraging our residents to participate in enjoyable, achievable activities. I like to make sure Longueville Court is part of the local community and our usual programme of activities includes outings, pub lunches and having guests and entertainers at our home.

Caroline

Caroline Cull

Job Title: Administrator Joined: 2021

My team and I coordinate and facilitate all administration within the home for residents and staff.


My role includes supporting residents and their families with any financial matters that arise, whether they need help setting up a new Sky subscription, getting some extra shopping in, or ordering that special present for a grandchild. 


My team are the first people you meet when you visit Longueville Court and as such we know all of the residents and their families very well. 

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