Barchester Longueville Court Care Home

The Village Green, Orton Longueville, Peterborough PE2 7DN
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9.9 128 Reviews
  • Barchester Longueville Court Care Home, Peterborough
Barchester Longueville Court Care Home makes the most of lovely grounds and a versatile interior to provide top quality nursing and residential care, with carers and nurses available round-the-clock.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester Longueville Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1550

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Longueville Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Krzysztof Krzysztofiak (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1994
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (105)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (99)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors welcome to visit at any time without a booking.

Parking

  • Plenty of parking

Barchester Longueville Court Care Home Reviews (128)

9.9

Barchester Longueville Court Care Home has a Review Score of 9.9 (9.885) out of 10, based on 24 reviews in the last 2 years.
Over all time Barchester Longueville Court Care Home has 128 reviews.

Overall Experience
  • 108
  • 18
  • 1
  • 0
  • 1
Date Published
  • 128
  • 4
  • 11
  • 24
  • 104
Reviewer Connection to Barchester Longueville Court Care Home
  • 37
  • 19
  • 16
  • 15
  • 8
  • 7
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 128, showing 61-80
Review from Kevin S (Respite Resident) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Barchester Longueville Court was nothing short of 100% excellent. It was spotlessly clean, friendly and the staff couldn't do enough to help you with your requirements, medical or mental. My time helped me through a very difficult time in my life and gave me back a zest for life. The
food's excellent too!
Main the staff place the place so good.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your valuable feedback. It was such a pleasure to look after you. It was a great delight to have you in Longueville Court even for a short time. We are so pleased that you really enjoyed the care service that we provide. Please stay safe.

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Review from Karl B (Son of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Longueville Court Care home and our family experience of the home is it's extremely well managed with a superb team of staff from reception and admin to highly competent, compassionate, caring and professional care staff as well as highly qualified and experienced nursing
staff. In addition support staff such as those in maintenance, cleaning and laundry demonstrated considerable care and dedication to the needs of residents and my father in particular. Nothing was too much trouble. During the last two weeks of my father's life the level of care, compassion, sensitivity to need was of considerable help to us as a family especially during the challenging COVID situation and associated restrictions the care home has to operate within to ensure the safety and well-being of staff and residents. Care home staff and especially the care home manager, made a very difficult situation just that little bit easier, for which we are extremely grateful.
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Review from T G (Wife of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
1. Care provided very good and thanks to care staff.
2. Strongly suggest that all staff have the training to help them with communicating with families more sensitively and to meet resident confidentiality. Bigger coffee space.
3. Activities on offer need to be broadened so residents with Alzheimer's
have more sensory and musical experiences and more trips out.
4. Think Memory Lane Longueville needs updating and renovating. Would be nice if it had a nicer name and newsletter had news from Memory Lane.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your review and your kind comments about the care our staff are so proud to deliver. I would really like to discuss with you further if there was an occasion when you felt our team were less than sensitive or confidential in communicating with you, we work very hard to ensure we communicate with our residents and families in the best way possible at all times and I will address robustly any evidence that is not happening. Our activities team aim to provide a varied and fulfilling activities programme to support the lifestyle of residents with all care needs in the home, and we are very happy to take on board any suggestions you have to improve this. Our activities are person-centred, so we are happy to review those provided for your husband should you wish us to. The newsletter is for the whole home. Sadly we cannot feature Memory Lane residents in there as the GDPR laws preventing us from doing so. Please do let me know when you would like to discuss your comments further.

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Review from Annamaria R (Daughter of Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are excellent, caring, approachable, and friendly. The resident's room is very clean and tidy. No complaints whatsoever. Very happy with Barchester care home. Memory Lane is excellent.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your feedback. Your feedback is very valuable to us.

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Review from Rae W (Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Food terrible in lock-down but much improved now. Five-star food when I came here in January. Staff very friendly and I can’t fault the two activity ladies who do wonders, as they are down from four to two people, to do the same work in difficult circumstances. They are always cheerful and helpful and
nothing is too much trouble.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your feedback, your views are always very important to us and I am confident Longueville is offering the great standards of care and lifestyle you are right to expect. I know you are now very happy with the care that you are receiving and that all of your temporary issues have been addressed. We have all been through a very difficult time together but we know Longueville is now meeting all of your expectations, as we would always hope to do.

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Review from John H (Son-in-law of Resident) published on 3 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum spent the last 18 months of her life at Longueville Court. She was treated so well, just as if she was everyone's grandma. The staff is amazing. The rooms were much larger and nicer than anywhere else I have seen. Nothing is too much trouble here. Sadly we couldn't be with Mum in her final weeks
but we are comforted to know in her final moments they never left her and held her hand until the end. We are eternally grateful.
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Review from J G (Son of Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I viewed another home a few months ago but unfortunately have been unable to Longueville Court since Mum has been there due to COVID-19. I cannot, therefore, complete some of the boxes below. Mum resides on Memory Lane, having moved from the NHS system in April. It is extremely hard not to be able to
visit her (for reasons that we fully understand and support). However, the staff has been immensely helpful in enabling me to communicate with Mum by telephone on a regular basis. The staff has kept me fully informed of Mum's health and day to day condition.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you Jonathan for your valuable feedback. Your feedback means a lot to us. Please be reassured we will continue to provide the excellent care our residents deserve.

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Review from Owen M (Resident) published on 10 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for over two years and I have nothing but praise for everything here at Longueville Court. The staff are very efficient and are kind and understanding. Nothing is too much trouble for them. My family is pleased that I am happy and contented here.
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Review from Caroline C (Daughter of Resident) published on 13 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at Longueville Court for 8 years, she died on 24/04/20, not from the Covid 19 virus, but other causes. I want to praise the staff, Carers and Nurses for looking after my Mum so well. From the moment she arrived, she was treated as though it was her own home and she became one of
their family. She suffered with Alzheimer's, and at times as the illness progressed she became very difficult and sometimes unpleasant to care for, but the staff always treated her so kindly and had patience beyond belief. In the last 2 years or so she became confined to her bed and got more frail and the Skylark team really loved her and found ways of handling her so she didn't get distressed, it was lovely to see. I had complete confidence that my Mum was being kept clean, cosy and calm, fed well etc. They would play her cd's, dress her in her favourite clothes, spray her with her perfume, cuddle and calm her when she cried. Additionally, they supported me, becoming like friends.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your positive feedback. It means a lot to all the staff.

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Review from J C (Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was referred by the hospital to 'memory lane' and I am now in Kingfisher where I am happy and settled.
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Review from J P (Sister-in-law of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent standard of care and cleanliness.
Staff very attentive and responded to any needs very quickly.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your kind words. I will pass the feedback on to our team.

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Review from Susan H (Daughter of Resident) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Longueville Court for the last week of her life. The care she received was outstanding and all the staff were so welcoming.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your valuable feedback. It means a lot to us.

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Review from A S (Son-in-law of Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very lovely place with a great level of care. Staff are very friendly and helpful.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your lovely words, they mean a lot to our team.

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Review from Anne W (Daughter of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, aged 91, first stayed in Longueville Court for respite care after a fall at home in which she broke her wrist. The staff at the home treated her with respect and kindness, even though she made it clear she didn't want to be in a care home! Her second stay was a short one, only two weeks before
she died. Again, she was treated with dignity and kindness. The staff, especially on Kingfisher, are very compassionate and patient.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your lovely words, they mean a lot to our team.

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Review from J S (Daughter of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted with terminal pancreatic cancer, needing palliative nursing care. We were all fully supported in every way, even emotionally. We were treated like family and everything was done to help us. All the staff were warm, caring and very professional. They treated Mum with respect and dignity.
Unfortunately Mum has passed, but we thank everyone for making her last few weeks happy and comfortable and for helping us to cope with everything. Thank you.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your kind words, they mean a lot to our team.

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Review from L F (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot stress how happy we are with the care and support Mum is being given. All of the staff are 100% committed to their roles and feel Mum could not be in safer hands. The nurses are all very professional and are always available to discuss matters with. All of the carers have great positive attitudes
and make Mum feel dignified and safe. The activities staff are fantastic and supportive.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you for your feedback. Your feedback is very valuable to the team.

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Review from Y C (Daughter of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was in Longueville Court for the last 8 months of her life. In all that time, the care and support she had from all the team was outstanding.
As mum grew frailer and less able, she was treated with dignity every step of the way, by a friendly, warm and caring staff. Their help and care also
extended to the rest of the family, which was much appreciated at such a difficult time.
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Review from Ian M (Son of Resident) published on 20 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When someone you love goes into a home you worry, however, I soon realised what great care was taken looking after mum. Everyone was so nice and cared about the residents. Thank you Longueville Court.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your kind words, they mean a lot to our team.

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Review from Patrick D (Son of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for some 14 years and our whole family continue to be impressed by the high standard of care from all the staff on "memory lane" and it's important to acknowledge the contribution from the kitchen and cleaning staff. The management and reception staff are quick to welcome
all and I would have no hesitation in recommending Barchester Longueville Court Care Home.
Reply from Margery Dino, General Manager at Barchester Longueville Court Care Home

Thank you so much for your lovely words, they mean a lot to our team.

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Review from Owen M (Resident) published on 30 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my third care home and I am pleased to say that this home is the best I have loved in. Much better than the other homes I was a resident in.
Many thanks to my son for getting me in this home. Very happy to be here.
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Barchester Longueville Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Barchester Longueville Court Care Home is calculated as follows: ( (243 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 270 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Longueville Court Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (17)

Krzysztof

Krzysztof Krzysztofiak

Job Title: Senior General Manager Joined: 2021

Hello, my name is Krzysztof and I am the Senior General Manager here at Longueville Court. Welcome to our website!


Working in care has been my calling and I am lucky to have such a supportive team around me.


I love interacting with residents and feel very privileged to listen and learn from them. I’m a great believer in supporting colleagues to develop their skills and potential to the maximum level. I’m here to help and support residents, staff and families.


Please feel free to contact me to talk about your needs or those of your loved one, my door is always open.

Menchu

Menchu Howell

Job Title: Robin Unit Manager Joined: 2016

Hello. I am Menchu Howell and I am one of the Unit Managers here at Longueville Court. I really enjoy caring for residents ensuring they are as well and happy as they can be.

Lee

Lee Dixon

Job Title: Head of maintenance Joined: 2019

Hello. I am Lee. I joined Longueville Court in March 2019 and it is my responsibility to maintain the home and gardens and to arrange for repairs when necessary. I also have responsibility for safety aspects of the building including checking the water supply and fire alarms. In my spare time, I enjoy going on long walks with my dog.

Denise

Denise Slack

Job Title: Administration Assistant/Receptionist Joined: 2004

Hello, my name is Denise and I have worked at Longueville Court for 19 years! I love my job and the home, meeting and greeting all new residents, their families and friends to our beautiful home. I work within the amazing administration team

Loyola

Loyola Duffy

Job Title: Carer Joined: 2016

Hello, my name is Loyola and I'm a Carer here at Longueville Court, I've worked within the home for 7 years and have been a carer since I was 16 years old! I absolutely love my role and caring for each of our wonderful residents. In my spare time, I enjoy croquet and cross-stitch work.

Helen

Helen Davies

Job Title: Unit Manager Joined: 2003

Hello, my name is Helen and I'm a Unit Manager at Longueville Court. I'm a qualified nurse and I've worked within this beautiful home for over 20 years. I enjoy meeting new people, and getting to know our residents, we are a super team who work well together. In my spare time I love eating out, and finding new Sea Food restaurants and Antique shops to browse.

Esther

Esther Penamora

Job Title: Care Assistant Joined: 2019

Hello. My name is Esther and I've worked within the Longueville care team for over 3 years. I love caring for our wonderful residents. At home, I enjoy cooking Thai food and trying new recipes.

Anna-Marie

Anna-Marie Fountain

Job Title: Care Assistant Joined: 2019

Hello. My name is Anna-Marie and I've been part of the Care team here at Longueville Court since 2019. I get great pleasure from helping our residents. I have great memories of this beautiful home from when my grandmother resided here.

Alpha

Alpha de Ocampo

Job Title: Team Leader Joined: 2009

Hello, my name is Apha and I'm a Team Leader within Longueville Court. I've been with Barchester since 2009 and work with an amazing team. It is an honour to care for our wonderful residents. I'm a local lady, married with two sons.

Karen

Karen Vitas

Job Title: Care Assistant Joined: 2018

Hello, I'm Karen a Care Assistant within the team here at Longueville Court. I live locally and have enjoyed working here since 2018, every day is different and helping our residents is so satisfying. I enjoy long walks in the surrounding countryside and completing the odd jigsaw.

Maria

Maria Shale

Job Title: Care Assistant Joined: 2019

Hello, I'm Maria one of the Care Assistants here at Longueville Court, I've worked as part of the amazing care team since 2019, and have a special interest in Elderly Dementia Care.

Sukmaya

Sukmaya Jolmi

Job Title: Housekeeping Assistant Joined: 2020

Hello. My name is Sukmaya, and I worked within the Housekeeping Team here at Longueville Court since 2020. I love getting to know our residents and keeping their rooms and the home clean and tidy. I live locally and have a young family to keep me busy outside of the home.

Laximee

Laximee Thapa

Job Title: Housekeeping Assistant Joined: 2016

Hello. My name is Laximee and I have worked within the Housekeeping Team here at Longueville Court for 5 years however, I've been part of the Barchester family for over 7-years. I work in the laundry and enjoy gardening in my spare time.

Martine

Martine Ratcliffe

Job Title: Head of Activities Joined: 2009

Hello, my name is Martine and I'm the Head of Activities here at Longueville Court. I joined the team in 2009 as a carer and become the team leader before moving into the Activities position 3 years ago.


I'm passionate about providing life enrichment to each of our residents, as a team we aim to bring joy on a daily basis, and make their time with us special. We pride ourselves on bringing a mixture of activities that suit everyone.


I have one daughter and 2 grandsons, when not at work I love to spend time with them making memories, am a massive lover of music and

Liliana

Liliana Nedelcu

Job Title: Housekeeping Assistant Joined: 2018

Hello. I'm Liliana, I've worked within the Housekeeping Team since 2018, I enjoy supporting our residents, and keeping the home clean to the highest of standards. Outside of work I enjoy baking, my speciality is chocolate cake!

Karina

Karina Dunn

Job Title: Activities Coordinator Joined: 2002

I have been at Longueville Court since October 2002 when I joined as a Domestic Assistant. I soon moved into my current role as an Activities Coordinator which means I provide person-centred activities for all of our residents.


My aim is to bring fun, laughter, and home comforts to all of those we care for. As an Activities Coordinator, I enjoy encouraging our residents to participate in enjoyable, achievable activities. I like to make sure Longueville Court is part of the local community and our usual programme of activities includes outings, pub lunches and having guests and entertainers at our home.

Caroline

Caroline Cull

Job Title: Administrator Joined: 2021

My team and I coordinate and facilitate all administration within the home for residents and staff.


My role includes supporting residents and their families with any financial matters that arise, whether they need help setting up a new Sky subscription, getting some extra shopping in, or ordering that special present for a grandchild. 


My team are the first people you meet when you visit Longueville Court and as such we know all of the residents and their families very well. 

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