Ashlynn Grange Care Home

Bretton Gate, Peterborough PE3 9UZ
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9.6 124 Reviews
  • Ashlynn Grange Care Home, Peterborough
Ashlynn Grange care home is a part of the Athena Care Homes (UK) Ltd group, situated in Bretton Gate Peterborough. The care home offers Nursing, Dementia Nursing, Residential, Residential Dementia and Palliative care. Intermediate and Respite care are also provided.

The home is all ground floor for ease of access for residents and visitors and is situated 200 metres from Peterborough City Hospital. All rooms have en-suite facilities.

The nursing and care team are trained to an extremely high standard to enable them to provide exceptional compassionate care.

Their newly refurbished café is an ideal place to come and have some freshly baked, home-made cake and a cup of tea or coffee with your loved one, or even pop in to see how staff can help support you.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 156 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200

These prices are only a guideline, please contact Ashlynn Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Renju Varghese (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (114)
  • Single Rooms with ensuite Wet Room (48)

Visiting

  • Visitors are welcome at any time.

Parking

  • There is ample parking available at the home.

Ashlynn Grange Care Home Reviews (124)

Total of 124, showing 61-80
9.6

Ashlynn Grange Care Home has a Review Score of 9.6 (9.644) out of 10, based on 44 reviews in the last 2 years. Over all time Ashlynn Grange Care Home has 124 reviews.

Overall Experience

  • 88
  • 31
  • 3
  • 1
  • 1

Date Published

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Review from A W (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad always complains about the quality of the food, either overcooked or raw.
Delivery of the food, especially if he complains, is sometimes not replaced or served with care. I know he is set in his ways but he always used to look forward to meals. Now only breakfast is what he looks forward to. Please,
please look into the food, soggy sandwiches are not acceptable.

Reply from Catherine Frost, Home Manager at Ashlynn Grange Care Home

Thank you for taking the time to review Ashlynn Grange, we are always pleased to receive feedback so we are able to improve our service to our residents. I am delighted that you are pleased with the management and staff team, following your review we have arranged discussions with the Chef and will be working together to improve the dining services to your Father.

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Review from David A (Husband of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Sadly they let my wife down after being told by the visiting doctor to give my wife pureed food. She only received solid food. This was confirmed by a member of staff the day before she was admitted to the hospital with severe dehydration which has left her with other medical problems now. When my daughter
and I went to collect her belongings nobody said sorry in any way whatsoever. Would not recommend this care home.

Reply from Catherine Frost, Home Manager at Ashlynn Grange Care Home

Thank you for taking the time to review Ashlynn Grange, I note that you have been dissatisfied with the service to your wife and would like to have the opportunity to discuss these matters further with yourself. We pride ourselves on high standards of care here and deeply apologise for the distress caused. I will share this with the team and learning will be developed as a result of this.

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Review from Jane F (Daughter of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Ashlynn Grange for a few months now. I visit most days. The carers are wonderful. Dad loves the food. The only criticism is the staff work such long, hard hours and don't always have time to fit in everything they would like to. I know it really helps them when I assist Dad with meals
as they are often short-staffed. It would be better if the hairdresser and chiropodist came more frequently as my Dad's toenails are almost as long as his toes!

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Review from Anthony L (Husband of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always want to go that extra bit in their treatment of residents and visitors. Nothing is ever too much trouble.

Reply from Catherine Frost, Home Manager at Ashlynn Grange Care Home

Thank you for taking the time to review us, it is always a pleasure to share feedback with the team and encouraging to know that people are receiving a good service.

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Review from Karen S (Daughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found everyone to be very kind, caring, and courteous with my mum. They explain what they are going to do if I am there and always seem to be reviewing her care as her condition changes. Mum can only eat purée food but they always present the food with care to make it look nice. It’s lovely
to chat to the carers that feed her and they tell me what she enjoys. I am always greeted with a smile no matter how busy everyone is. Thank you so much to everyone for looking after my dearest mum.

Reply from Catherine Frost, Home Manager at Ashlynn Grange Care Home

Thank you Karen so much for your kind feedback and for taking the time to review Ashlynn Grange. We are delighted to hear that you are pleased with the service your Mum receives. Feedback is always appreciated and it is rewarding to have our team recognised for their commitment. I will share this valuable feedback with the team.

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Review from Lina F (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience on Haywood (unit) visiting my mum has been pleasant overall. The staff are polite, helpful and professional and have shown a great fondness towards my mum. I thank each and everyone including management for their kindness and for caring for my mum especially throughout lockdown.

Reply from Catherine Frost, Home Manager at Ashlynn Grange Care Home

Thank you for your kind review. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

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Review from S J (Daughter of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has received very good care. He loves the food and enjoys the entertainment. The staff are friendly and helpful and nothing is too much trouble for them.

Reply from Catherine Frost, Home Manager at Ashlynn Grange Care Home

Thank you so much for your kind review, I will share this valuable feedback with the team.

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Review from A W (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well looked after and appears happy and contented. The staff are very caring and seems to think highly of her.

Reply from Christina Hartles, Home Manager at Ashlynn Grange Care Home

Thank you for taking the time to write this lovely review. We are pleased that you and your mother are happy with the care she is receiving. Our team is very grateful for the positive feedback.

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Review from J B (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish to be in a better place. The staff are wonderful. I can't get out of bed, and they look after me so well.

Reply from Christina Hartles, Home Manager at Ashlynn Grange Care Home

Thank you for your lovely feedback. It is important to us to ensure that all our residents are very well looked after and that we are able to engage in positive ways to ensure your stay with us is meaningful and fulfilled.

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Review from Mary W (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful, informative and pleasant. My mother says they treat her with respect and are happy to assist her as needed. Her room is very clean and bright and nicely decorated. I can't comment on the food as Mum is unable to eat a normal diet. So far both Mum and the extended family
are happy for Ashlynn Grange to be her care home.

Reply from Christina Hartles, Home Manager at Ashlynn Grange Care Home

Thank you for taking the time out to leave us a review. We value each review that comes our way and it's really lovely to hear from our relatives.

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Review from Nicolas S (Son of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mothers dignity is maintained, she is very well looked after, exciting care given. I would recommend this care home to my friends and family.

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Review from John K (Son of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a great visit. Everyone went out of their way to make me feel welcome (as always). Nothing is too much trouble. As far as I am concerned the staff are the best.

Reply from Christina Hartles, Home Manager at Ashlynn Grange Care Home

Thank you for a stellar review of Ashlynn Grange John. It is deeply encouraging to our staff to hear such wonderful feedback on the work they do every day. We would like to share this with the Ashlynn team, to ensure that the service and care we provide are being appreciated and held in such high esteem. Warm regards, Christina, Home Manager.

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Review from Ernest J (Husband of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home offers numerous activities for the residents to keep them positively engaged from day to day. Of course, the pandemic has restricted activities such as singing for the brain, children displaying dances and singing. Enjoying the sunshine in summer and parties. My hope that things will improve
in due course and even pampering sessions will become a regular event. Visits to the care home were a regular practice and I again hope that things will be restored.

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Review from Ernest J (Husband of Resident) published on 27 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must reiterate that the care provided by the home is up to my expectations and I'm impressed. At the same time, a lot needs to be done in view of the lockdown that has restricted our visitations and the wellbeing of myself and my wife, who is being cared for. Well done to all considered.

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Review from J L (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the care my mother receives the staff are friendly and polite. My mother is very content upon visits and the staff are always ready to talk if you need to talk to them.

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Review from B L (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my father receives at Ashlynn Grange.

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Review from N S (Granddaughter of Resident) published on 16 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my grandmother on a regular basis, and I am more than happy with the care she receives.

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Review from D S (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are more than happy with the care my mum receives.

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Review from M C (Son of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and attentive staff.
Very good communications, all questions answered.
Good choice of meals.

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Review from N K (Friend of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is second to none.
The staff are so helpful and kind.
I regularly have meals with my friend in the cafe.

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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for Ashlynn Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Ashlynn Grange Care Home is calculated as follows: ( (362 Excellents x 5) + (127 Goods x 4) + (27 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 517 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlynn Grange Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 156 registered maximum number of service users is 31.2, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Renju

Renju Varghese

Job Title: General Manager

Joined: 2025

Renju is a qualified nurse and has been working in hospitals and care settings since 2007.


Renju is keen that Ashlynn Grange is a central pillar of our local community and wants to deliver a culture of excellence in everything our home does.


Outside of work, Renju is mother to three children and loves to travel. She is also an active member of her local church, where she contributes to teaching and community activities.

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