St Clements Nursing Home

170 St Clements Hill, Norwich NR3 4DG
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9.9 100 Reviews
  • St Clements Nursing Home, Norwich
St Clements Nursing Home is registered for twenty-six older people, employing a team of staff skilled in person-centred nursing and dementia care.

The dignity and privacy of residents is at the core of the company's philosophy, taking a sensitive approach to personal needs and emotional well-being.

Commitments to quality and good care practice are on-going, with the provider being keen to incorporate any innovative new methods where possible.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 26 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

* Subject to assessment

These prices are only a guideline, please contact St Clements Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)

St Clements Nursing Home Reviews (100)

9.9

St Clements Nursing Home has a Review Score of 9.9 (9.894) out of 10, based on 33 reviews in the last 2 years.
Over all time St Clements Nursing Home has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to St Clements Nursing Home
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Total of 100, showing 21-40
Review from G C (Son of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit my mother in St Clements, the staff are friendly, the rooms clean, and my mum always seems very happy with her care.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review and comments; I will ensure that the team are informed of your comments.

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Review from K M (Friend of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While visiting a life-long friend I found the following - the staff are very friendly and professional. The accommodation is very good, clean and well maintained. The care of my friend was a 100% improvement on previous home experience.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. I will ensure your comments are shared amongst the staffing team at St Clements. We are glad that you are happy with the accommodation and how the nursing home is maintained.

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Review from Brenda M (Friend of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the resident has been here she has changed no end, happy, clean, eating more, mixing with other residents and talking more.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. We are glad that you are pleased with the care that your loved one is receiving. We like to make our mealtimes a lovely experience and the residents at St Clements are involved with the activities within the home and really enjoy socialising.

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Review from Christopher S (Son of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since my father entered the care home following a period in the hospital, initially for respite and assessment, he himself has stated that he feels safe. What higher praise of the staff, the surroundings and care can there be from a 93-year-old man who suffers periods of confusion and anxiety.
Thanks to all the staff for helping dad feel safe.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. We pride ourselves on the care that we offer and are glad that you are reassured that your loved one is safe. Thank you.

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Review from Andrew M (Son of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with my mother's care at the home. She is very happy here. Food is very good, the staff are superb and I could ask no more from them.
Reply from St Manager at St Clements Nursing Home

Thank you for your review, its always lovely to get such good feedback. I will ensure all of the departments in the home are informed. Thank you.

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Review from Andrew R (Son of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at St Clements for just over 3 months following the unexpected passing of my dad who was her carer. She has settled in well and has a nice quiet room with a large bathroom which has helped with her cleanliness and toilet routines. The staff and nursing care have been attentive to her
needs and supported her well as her dementia has adjusted to her new environment and routines. There have been some wonderful activities including a donkey visit, building an insect home, puzzles and bakery challenges to name just a few and the food options have been accommodating of a gluten-free diet. The home recently organised a Christmas party that was well attended and a lovely afternoon was had by all with music and a buffet. Special thanks to the Hospitality Manager and the Entertainment Manager who always pull out the stops! Living in the city I am very happy that my mum is in a safe and comfortable environment where she is she is cared for and well looked after.
Reply from Manager, Home Manager at St Clements Nursing Home

Thank you for your review, I will endeavour to pass on your appreciation to all the team that are involved with your mum's care.

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Review from H S (Sister of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I must congratulate the staff of St Clements Nursing Home on their ongoing care of my sister. She has been there a while now and the standard of care has remained excellent. Her environment and food are really good but even more importantly she is treated with dignity and understanding, empathy and
care. There are a lot of activities on offer and efforts are made to encourage her involvement. There is also excellent medical care by the home team and GP, optometrist and dental care when necessary.
Reply from St Manager at St Clements Nursing Home

Thank you for your review. We continue to encourage residents to take part in the activities in the home as it is so beneficial to their wellbeing.

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Review from Michael B (Resident) assisted by family/friend published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind and very helpful at all times.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your positive review, I endeavour to share your kind words with the staff at St Clements. Thank you.

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Review from Evelyn M (Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am enjoying it here.
Reply from St Manager, Home Manager at St Clements Nursing Home

We are glad you are enjoying your time with us. Thank you for your positive feedback.

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Review from Pauline H (Daughter of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the fourteen months Dad was a resident in St Clements he, as well as us felt he was safe and very well cared for. The home always feels very welcoming and looks clean and fresh, this includes all public areas as well as private rooms. The manageress and all the staff make time to chat and listen
to residents and visitors. If any problem arises it is soon resolved. I wouldn't hesitate in recommending St Clements to anyone in need of som extra support and care.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. I will be sharing this with the staffing team. We work very hard to ensure all of our residents and their families are welcomed and ensure that we involve you all in the day-to-day activities of the home. We also ensure that the home looks clean and tidy in all areas.

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Review from Graham R (Son of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our late father/father-in-law died at St Clements on 21/09/2023. We wish to express our thanks to each and every member of the staff for their loving care, kindness and respect to our loved one. Our father spent 14 months living at St Clements and made many new friends in that time. It was a great comfort
for us to know he had superb nursing care throughout his stay. Thank you.
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Review from Marion A (Wife of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has resided in St Clements Nursing Home since August 2017. My family and I could not wish for better care. All aspects of the home are exemplary from management through to cleaning staff. Medical staff are on the ball. My husband is on a soft diet and his meals are presented with care and
attention to look appetising. Thank you to everyone.
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Review from Pamela D (Daughter of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our loved one has been in St Clements since September 2017. This facility is brilliant! We can rest easy knowing they are responsible for all our loved one's needs. We wouldn't want him to be anywhere else. Thanks to all.
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Review from Kim T (Daughter-in-law of Resident) published on 22 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manageress and all of the amazing staff made my mother-in-law's stay comfortable and extremely settled. The room was beautiful, very clean and my mother-in-law was very happy and cared for with compassion and dignity. All of the staff were very polite and friendly and helpful, making our sad times
far more bearable and helping every step of the way. A huge thank you to everyone.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you so much for your review. We are glad that you were happy with the care that your mother in-law received during her stay with us. I will ensure that the staff are advised of your kind words.

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Review from B L (Wife of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home comes across as loving and inclusive. All staff acknowledge and greet you with a smile. When we raise any concerns, they always listen and react positively. They clearly work hard and with great imagination to keep the residents happy and stimulated. The lounge is always full of chat and
laughter.
Reply from , Home Manager at St Clements Nursing Home

Thank you for your recent review of St Clements. We continue to work with the residents to ensure that they are included in any activities that take part in the home. As mentioned, the lounge is always full of chat and laughter, and this is because the residents are engaged in the activities taking place.

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Review from Helen S (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
St Clements definitely feels like a home-from-home. My dad, who is a resident there, was treated recently to a party by the staff for both him and my mum, who were celebrating their 61st Wedding Anniversary. The home pulled out all the stops! All our family were welcomed (and there are a lot of us,
so the occasion felt so special), with decorations and an amazing spread of food. There was even a magnificent cake for the day.
St Clements has always felt homely, friendly and welcoming. Thank you for taking care of my dad.
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Review from Michael J (Son of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my mother's 90th birthday; she did not want a party, so, myself, my sister and my wife went along to spend time with her. When we got there, we were offered tea and coffee in the sitting room, which had been decorated with 90th birthday balloons and banners. The chef brought out two stands with
sandwiches and cakes on them. Best afternoon tea any of us have had, and Mum was so happy with it. Thanks to the caring staff. Brilliant home.
Reply from , Home Manager at St Clements Nursing Home

Thank you for your review; we are so glad that you had a lovely afternoon tea and that you were able to celebrate this occasion together.

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Review from David K (Friend of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the staff very friendly and caring to all residents. The building was very clean and well-maintained. The interaction between staff and residents and staff to staff was extremely positive. All visitors were treated very well and thoughtfully.
Reply from , Home Manager at St Clements Nursing Home

Thank you for your review, and we are glad that you are happy with the service and that you felt the interaction between staff and residents was positive.

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Review from Mary B (Daughter of Resident) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day Dad moved in, he has received exemplary care from all the staff. Nothing is too much trouble, and everyone seems willing to go the extra mile to make Dad feel at home, from the management, activities team, nurses/carers to the domiciliary/kitchen staff. The meals are presented beautifully,
with alternatives always offered. The whole ethos of St Clements is centred around providing excellent care and kindness to make each individual feel special. As a family, we thank them most sincerely for that.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your positive review. At St Clements, we pride ourselves on offering the highest standard of person-centred care, and we love taking care of both your dad and your family.

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Review from Maria W (Daughter of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A sophisticated nursing environment that feels like stepping into your own home. An elegant and relaxing communal lounge area where residents and their family members can unwind and look out on the beautiful garden area. A fantastic team of lovely, welcoming staff where nothing is too much trouble.
An enthusiastic, visible manager who takes time to interact with each resident, checking on their well-being and making for feedback throughout the day and engaging with family members. This home prides itself on cleanliness, care and attention to detail. Nurses are always on hand to give updates to relatives and provide expert medical care.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review of St Clements Nursing Home. We are glad that you are happy with all aspects of the home and the care we provide. I will ensure all of the staff get to read your review. Thank you again.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for St Clements Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for St Clements Nursing Home is calculated as follows: ( (357 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 395 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Clements Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Tracy

Tracy Groom

Job Title: Activities & Lifestyle Co-ordinator Joined: 2022

Tracy has extensive experience in childcare as a nanny in Canada and at a private nursery. She joined St. Clements in September 2022, finding her work supporting the residents to be both rewarding and productive. Tracy enjoys the variety and fulfilment of each day's work.

Ramanathan

Ramanathan Kalanesan

Job Title: Head Chef

I worked in healthcare catering for 15 years before I joined St Clement's Nursing home. I am keen interest in caring, catering and serving people with different likes in food. I want to make food look good and tasty also want to help make special diets more attractive and introduce culinary medicine. I enjoy working with all the team members in St Clement's and their excellent service to all the residents.


I like sports, especially football and cricket. I was a football and cricket player previously, and managed 7 a 7-a-side football team for 10 years.

Tracy

Tracy Daoudi

Job Title: Head Housekeeper

I started working for Kingsley Healthcare 6 years ago as a laundry assistant and I am now proud of being the Head Housekeeper at St Clement's. I take pride in my work and making sure that the home is clean and smelling fresh. St Clements is a happy home with a very pleasant team, we all work together for the benefit of the residents.


I am a mum of four children, we enjoy spending time together and going out as a family. I like travelling when I can.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Clements Nursing Home to verify any information. View our terms and conditions. St Clements Nursing Home has an Enhanced Service - more info.