St Clements Nursing Home

170 St Clements Hill, Norwich NR3 4DG
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9.9 104 Reviews
  • St Clements Nursing Home, Norwich
St Clements Nursing Home is registered for twenty-six older people, employing a team of staff skilled in person-centred nursing and dementia care.

The dignity and privacy of residents is at the core of the company's philosophy, taking a sensitive approach to personal needs and emotional well-being.

Commitments to quality and good care practice are on-going, with the provider being keen to incorporate any innovative new methods where possible.
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Care Provided by St Clements Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1680
  • Self-Funded Residential Dementia Care: £1350 – £1680
  • Self-Funded Nursing Care: £1350 – £1680
  • Self-Funded Nursing Dementia Care: £1350 – £1680
  • RESPITE Self-Funded Residential Care: £1350 – £1680
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1680
  • RESPITE Self-Funded Nursing Care: £1350 – £1680
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1680

* Subject to assessment

These prices are only a guideline, please contact St Clements Nursing Home to find out the exact price for your requirements.

Contact St Clements Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact St Clements Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Justine Darrington (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (26)

St Clements Nursing Home Reviews (104)

9.9

St Clements Nursing Home has a Review Score of 9.9 (9.850) out of 10, based on 24 reviews in the last 2 years.
Over all time St Clements Nursing Home has 104 reviews.

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Reviewer Connection to St Clements Nursing Home
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Review from Simon T (Son of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having looked at several other care/nursing homes, we felt that St Clements was a good fit for Dad. We were reassured by the staff and management that Dad would be well looked after, as his day to day care needs were increasing, so that staying at home was no longer an option.
The staff have been very
welcoming and Dad has settled in as well as we could have expected, given that he was not keen on leaving his home, where he has lived for the last 50 years.
Having lived with Dad for a significant amount of the last 12 months, I got to know his requirements and behaviour quite well. Whilst the staff have tried to get to know him, I think his Alzheimers and reticence to engage at times has made this difficult.
I have had to ask for a few things to be done for him, or clarity on a few issues, as there is no direct feedback. I was previously used to getting this on a daily basis from App's that his carers at home were using.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you for trusting us with your dad's care. We are pleased to see that he is settling in well, and we are continuing to work closely as a team to get to know him better and understand his individual needs and preferences.

He is now engaging very well with both staff and other residents and is becoming an integral member of the home, which has been lovely to see.

We also have a plan in place to ensure you are kept fully up to date with all aspects of your dad's care and enjoyment within the home. We look forward to keeping you more connected and sharing regular updates as he continues to settle and thrive with us.
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Review from Dawn L (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has the most friendly, approachable staff who are extremely hard working and committed. My father has been there for 8 months and, like most new residents i am sure, he was very unsure when he first arrived, probably scared, but over the weeks months he has become happier there which is very
reassuring for us, his family. Food is super. Cleanliness is amazing; everywhere is spotless, the laundry, which is done daily I think smells gorgeous. The management don't hide is the office they are on 'the floor' and ALWAYS approachable and dealt with any issues immediately or as soon as practical. The recent new care home manager is wonderful. I/we would have no hesitation recommending St Clements. Yes the cost of a good care home is scary but there is no price you can put on knowing your loved one is safe and looked after. Oh medical support is always on hand too.... very reassuring.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you so much for your thoughtful review. We're delighted to hear how much more settled and happy your father has become over his months at St Clements-this means a great deal to the whole team. Your kind words about our staff, cleanliness, food and hands-on management are truly appreciated, and we're pleased that our new manager is making such a positive impression.

It's also reassuring to know that the medical support and day-to-day care give you confidence and peace of mind. Thank you for recommending us and for trusting us with your father's care
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Review from Paul M (Son of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother moved into St Clements late in September following the death of her husband (my father). She has been supported by the staff and is comfortable in her room and is recovering well. She has dementia and limited mobility following a hip fracture. On my visits I have seen that she is dressed
in clean clothing and is alert and happy. Her only gripe is that the food is rather bland (she used to be a keen cook).
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you for sharing your feedback. We're glad to hear your stepmother is settling in well and feeling comfortable after such a difficult time. It's wonderful to know she appears clean, alert and happy during your visits.

We appreciate your comment about the food and will pass this on to our catering team so we can look at ways to add more flavour and variety for her, maybe she can share some tips.

Thank you again for your kind words and trust in our care.
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Review from J C (Son of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my elderly, frightened mother arrived at St Clements, she has become much more feisty and not scared anymore. The care received has always been exemplary, respectful, from happy staff members who are familiar with her needs, likes and dislikes. Though staffing seems a bit thin at the weekends,
my mother still benefits from excellent care and attention.


Additionally, we were delighted to hear that mum was taken on a minibus day trip to the museum earlier this week. Having been housebound for sometime, it was heartwarming to see her enjoying herself outside of her usual environment.


Well done to all involved, and thank you.

Reply from St Manager, Home Manager at St Clements Nursing HomeThank you for your lovely review. We're so pleased to hear your mother has grown more confident and settled since arriving at St Clements. Our team truly appreciates your kind words about the care they provide, and we're glad she continues to feel supported-even on busier weekends.

It's wonderful that she enjoyed the museum trip; helping residents get out and experience new things is very important to us.

Thank you again for your support-we're delighted to be caring for her.
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Review from Teresa C (Daughter-in-law of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my elderly, frightened mother-in-law arrived at St Clements, she has become much more feisty and not scared anymore. The care received has always been exemplary, respectful, from happy staff members who are familiar with her needs, likes and dislikes. Though staffing seems a bit thin at weekends,
my mum-in-law still benefits from excellent care and attention. Well done to all involved.
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Review from J T (Friend of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to the home to visit my friend.
It was lovely to see all of the staff engaging with the other residents. Staff were all very friendly and offered regular drinks.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you for your kind thoughts and for taking the time to complete the review. Our team work diligently to support our residents with all aspects of daily life and also to make visitors and families feel welcome in our friendly home. Thank you.
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Review from R S (Wife of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in St Clements Nursing Home for 9 months now. Suffering from Alzheimer's and is physically quite disabled, being 96 years old he has deteriorated considerably during this time. The care he has received has been second to none, He is clean, his bedroom and bathroom spotless
and he wears clean clothes each day and more often if he spills anything down his shirt. Every carer in there is kind, gentle and pleasant, not only with the residents but also with all the family. The kitchen staff will cater for any special needs or requests. Cleaners, laundry staff and finally most importantly the manager and office staff are all friendly and helpful.
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Review from Lindsay E (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident in St Clements Nursing Home for 8 weeks. Choosing an appropriate setting was traumatic for the family as we had been caring for our father in his own home until this point. The managers made the decision easy for us, with their confident reassurance that Dad would fit in
and they would be able to meet his needs.
We chose St Clements because it is relatively small and intimate, with a good ratio of staff to residents. Their care, attention and understanding of the residents is evident.
We have been impressed with the welcome we receive from all staff on each visit. The quality of their engagement with residents and the responsiveness of the management team, through regular discussion and review, has been excellent e.g. change of room as soon as one became available.
Staff encouraged Dad to go down to the lounge, mix and gradually participate in activities (a huge surprise to us!) and he has quickly settled into a new routine thanks to their persistence.
Reply from Steve Dixon, Interim Home Manager at St Clements Nursing HomeThank you for the kind review. We are very pleased that you are happy with the way that your father has settled at St Clement's and that he is integrating well with the rest of the residents and staff. We are also pleased that the team have been welcoming and supportive during this process.
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Review from Liz W (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a really difficult time for the family and Mum when we realised Mum needed the level of care that only a nursing home could provide. St Clements was recommended to us by more than one person. St Clements has made the transition from home to care so much easier for Mum and the family. All the
management team and staff are so friendly, helpful and knowledgable. Although extremely busy, no question or query is overlooked. They always make time to help. The home is always clean. The food is excellent. The activities are perfectly suited to the residents, Mum is now settling in well. We are so grateful to the whole team, thank you.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you so much for the lovely review. I will ensure that I share this with the entire team at St Clements. We endeavour to ensure that the home is of high standard and that residents have meaningful activities. Thank you again.
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Review from Angela W (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a BBQ and music. The entertainer played instruments, did country music, 60's etc, musicals and more, he had a lovely voice, quite funny. Lovely food, the staff were great. Everyone had a beautiful entertaining afternoon enjoyed by all. They hold lots of lovely events, music, singing and dancing,
such a wonderful place for my mum to call home. this is the best place my mum could have ended up, she is so well looked after, emotionally, personally and health, everything is taken care of. The communication is brilliant between staff and residents, all so caring.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you for such a lovely review. We have such a great team that all want to ensure that residents families and friends enjoy such events. I will be sure to share your review with all of the staffing team - thank you again.
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Review from Susan R (Niece of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. St Clements ensures all residents are well looked after and kept safely at all times. My aunt is very happy with her time at the home.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you for your lovely review I will ensure to share your comments with the staffing team.
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Review from Carol S (Daughter of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class residential home. Really cannot fault it. Everyone is so friendly, helpful and caring. The entertainment is fantastic. Thanks to the coordinator.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you for your review. We are so glad that you enjoy the entertainment. We have an excellent team who make all of this possible. I will ensure to share your comments with the staffing team.
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Review from J C (Daughter-in-law of Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care/nursing home. The staff are fantastic. Lots of activities and fun for residents. I would highly recommend it to anyone. Thank you.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you for such a lovely review. We continue to ensure that we deliver quality care and activities that are beneficial and keep the residents engaged and having fun. I will share your comments with the staffing team. Thank you.
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Review from Martin M (Son of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at St Clements from January 2022 until she sadly passed away in May 2024. To say my brother and I and most importantly our Mum cannot sing the praises of St Clements loud enough. The care, facilities, staff, food and activities all contributed to providing Mum with the absolute best
final years she could ever have wished for. Mum was so happy which was so reassuring that we had made the best choice for her. Amazing.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you so much for your review, it's always reassuring when we hear such good feedback. We know putting a loved one into care is a huge decision but we are glad that you were happy and that Mum enjoyed her stay with us.
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Review from Patricia L (Daughter of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have wished for my dad to have been anywhere else in the last 17 months of his life. Each time I visited Dad (which was 3x a week) he was always happy, smiling and looked well cared for. I experienced being at the home both during the day and overnight and the care was always exemplary.
Having been in a nursing management role myself the management and all the team treated clients with dignity, in a holistic way. Always open to new ideas, approachable at all times which was very reassuring. I wish to convert my grateful thanks to the management, support workers, activities team, chefs and cleaners and all at St Clements. Well done.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you for your lovely comments I shall ensure this is shared with the team. We are so glad that you were happy with all of the care that your dad received, such a lovely kind man. Thank you for all the support that you have given the home. A huge thank you from all of us.
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Review from J L (Son-in-law of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law was a resident at St Clements Nursing Home for some 17 months. He was looked after and cared for as if he was one of their own and part the St Clements family. His sad passing was dealt with dignity, compassion and even great affection and love for my 'earth' dad. We have nothing but
praise and therefore it was a great comfort to my wife and I. We are seriously thinking of finding a 'vehicle' to keep our association with the staff and residents at St Clements.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you for your review and I will ensure this is shared amongst the team at St Clements. We value the time that we share with our residents and their families and the support that they give to the home also. We will continue to stay in touch.
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Review from Patricia B (Wife of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are kind, helpful and understanding. The management are brilliant and always ready to help if needed.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you for your lovely comments. It's always lovely to see you at the home. I will ensure to pass on your comments to the staffing team.
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Review from M K (Sister of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care for my brother is always carried out with respect and dignity. The home is kept very clean. There are always activities going on each day, some of which my brother joins in with. The manager and her team are very approachable and always happy to take the time and address any issues I may have.
As I myself have worked in a managerial position for 40 years, I can honestly say that St Clements is a lovely home and I would highly recommend it to anyone.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you for your lovely review, you are also a valued member of our team as you regularly visit and play dominoes with the gentlemen. So thank you for all your help and support.
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Review from J D (Son of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Clements Nursing Home organised a May Day BBQ for all the residents and families. We were very lucky as the sun shone and they invited some Maypole dancers to entertain us. The residents loved it and it was nice to chat with other family members. The food was great and it was a really fun afternoon.
Reply from St Manager, Home Manager at St Clements Nursing HomeWe had a lovely day and enjoyed seeing all of the families visit. It all helped with the weather being so nice. It's always a good opportunity at these events for the families and friends to meet together.
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Review from Rosemary E (Friend of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are 100% professional, helpful and kind to all of the residents, relatives and friends. Beautiful nursing home with happy staff and residents.
Reply from St Manager, Home Manager at St Clements Nursing HomeThank you for your lovely comments which I will share with the staffing team.
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Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for St Clements Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for St Clements Nursing Home is calculated as follows: ( (247 Excellents x 5) + (37 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 287 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Clements Nursing Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (5)

Rebecca

Rebecca Rothwell-Tullis

Job Title: Deputy Manager / Clinical Lead

I have worked in the care sector for over 15 years. I qualified as a nurse in 2020 and worked at the Norfolk and Norwich hospital in stroke and neurology, then I decided to work in the community, and I'm passionate about providing safe and person-centred care to all our residents. I am very proud to work at St Clements. The home has a friendly atmosphere, and the staff are so caring and supportive to all the residents. In my spare time, I enjoy reading and exploring the Norfolk coast.

Tracey

Tracey Watson

Job Title: Hospitality Manager

My passion for hospitality started when I was very young, wanting to be "just like my dad". I studied Hospitality Management for my degree, and since then have had the pleasure of working in some fabulous hotels in the Lake District and the Cotswolds, before returning to Norfolk to raise my family. St Clements has such a warm and welcoming family feel to it, and having always pursued roles where I feel that I can make a difference, my hotel experience gives me the basis to be able to help drive the hospitality areas here to even higher levels. Family time is important to me, and in my free time, you will often find me on the sidelines watching my teenage sons competing at rugby and football.

Tracy

Tracy Groom

Job Title: Activities & Lifestyle Co-ordinator Joined: 2022

Tracy has extensive experience in childcare as a nanny in Canada and at a private nursery. She joined St. Clements in September 2022, finding her work supporting the residents to be both rewarding and productive. Tracy enjoys the variety and fulfilment of each day's work.

Ramanathan

Ramanathan Kalanesan

Job Title: Head Chef

I worked in healthcare catering for 15 years before I joined St Clement's Nursing home. I am keen interest in caring, catering and serving people with different likes in food. I want to make food look good and tasty also want to help make special diets more attractive and introduce culinary medicine. I enjoy working with all the team members in St Clement's and their excellent service to all the residents.


I like sports, especially football and cricket. I was a football and cricket player previously, and managed 7 a 7-a-side football team for 10 years.

Tracy

Tracy Daoudi

Job Title: Head Housekeeper

I started working for Kingsley Healthcare 6 years ago as a laundry assistant and I am now proud of being the Head Housekeeper at St Clement's. I take pride in my work and making sure that the home is clean and smelling fresh. St Clements is a happy home with a very pleasant team, we all work together for the benefit of the residents.


I am a mum of four children, we enjoy spending time together and going out as a family. I like travelling when I can.

Frequently Asked Questions about St Clements Nursing Home

What types of Care is St Clements Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Clements Nursing Home have?

There are 26 Single Rooms.

What are the Facilities & Services at St Clements Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Clements Nursing Home to the centre of Norwich?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Clements Nursing Home to verify any information. View our terms and conditions. St Clements Nursing Home has an Enhanced Service - more info.