St Clements Nursing Home

170 St Clements Hill, Norwich NR3 4DG

St Clements Nursing Home is registered for twenty-five older people, employing a team of staff skilled in person-centred nursing and dementia care.

The dignity and privacy of residents is at the core of the company's philosophy, taking a sensitive approach to personal needs and emotional well-being.

Commitments to quality and good care practice are on-going, with the provider being keen to incorporate any innovative new methods where possible.

Group: Kingsley Healthcare

Person in charge: Maria Mathew (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 35+.

Languages Spoken by Staff (other than English): Filipino, Hindi, Malayalam, Polish, Tswana

Single Rooms: 15

Shared Rooms: 5

Rooms with ensuite WC: 12

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Clements Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for St Clements Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for St Clements Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.436 for St Clements Nursing Home is calculated as follows: ( (150 Excellents x 5) + (106 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 282 Ratings = 4.436

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Clements Nursing Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 5 Reviews ÷ 5 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 St Clements Nursing Home has a Review Score of 9.4 (9.436) from 24 Reviews


Average Ratings

  • Excellent
    12
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Clements Nursing Home?

  • Extremely LIKELY
    19
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Clements Nursing Home

  • Daughter of Resident/Service User
    7
  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • more

St Clements is a lovely home. All the staff and management are always very friendly and caring and always go and do extra things for every resident, including my darling wife. I cannot thank them all enough for everything they do.
Well done to everyone involved at St Clements.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My mum moved to St Clements in May 2016 with multiple medical conditions. Care home staff were willing to be trained on CPD dialysis, where renal staff at hospital oversaw training and visited regularly. The care home staff made my mum feel welcome and helped her and her visiting family settle into her new home and new routine. My mum was only expected to live a few months before arriving in the care home but with their close observations, kindness, and patience and support of external medical teams, she surprised everyone by living far longer than expected. In her time there the staff made the last chapter in my mum's life as good as could be expected, and in many cases beyond expectations. Mum passed peacefully in July 2017.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

I have no complaints. The staff are very good. Someone always come if I press the buzzer in a very short time.
The food is very good more if I want it. I have been very ill over the past three weeks with a chest infection but nothing was too much trouble and the staff were very caring towards me at all times, they looked after me very well.
I would recommend anyone to come here it is very much a home from home feel.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Father has only been here just over a week, but seems well looked after.

How likely would you be to recommend St Clements Nursing Home? Likely

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Average Rating:   3.6 out of 5

The care and affection shown by all the staff members to my father and to all the family during the last few days before he passed away was excellent, and above what we could have expected.

During the eleven months my father stayed at St Clements Nursing Home he was always treated with care, love and respect. We have nothing but praise for all of the staff.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My brother is happy here. Care is very good, food not bad but could do with a bit more choice. A very happy home and has a lovely homely feel.
Because it is a small home, staff have time for clients. Very good all round.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

My mother has been at St Clements for 2 months. When we brought her from London, she was unable to care for herself with severe dementia and aged 95. Now she has improved greatly and eating again. The staff at St Clements have been excellent, caring, professional and treating their residents with dignity.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

St Clements Nursing Home is a friendly and well-run home. The staff are competent and caring to residents and family members alike. I have visited my mother daily for the last 4 1/2 years and in all this time the high standards of care and compassion have been maintained.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   4 out of 5

My grandmother was in this homes care for 2 years, she came from another nursing home locally - when she arrived at St Clements she was treated with kindness dignity and respect. She also gained good weight whilst as your home and enjoyed the food. Myself and my family always found the staff welcoming and friendly.

During the last few days of grandma's care (she died at the home) the staff were fantastic and went over and above the standard and care needed. My grandmother died peacefully with her family by her bed and in a dignified pain-free way - thank you staff at St Clements.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

Maria Mathew, Home Manager at St Clements Nursing Home responded to this review on 07 Feb 2017:

Thank you very much for your lovely comment. We miss you all and please do visit us anytime as you are still part of our family.

Very caring carers.

How likely would you be to recommend St Clements Nursing Home? Likely

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Average Rating:   3.9 out of 5

You need more women carers.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

I come and visit my wife every day. I really like to spend my time with my wife and St Clements. I am really thankful to all the staff at St Clements, they are very good and kind.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

This home manages to combine real compassion with professional care. The Manager is always available and all the staff genuinely care about the people they are looking after. My mother was treated with dignity and warmth. Our family is very grateful for the care she received particularly in her last hours.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Maria Mathew, Home Manager at St Clements Nursing Home responded to this review on 23 Jan 2017:

Thank you very much Jane for your feedback.

We were so lucky to find a space at St Clements. Mum is so well looked after and cared for. It is as if she is part of one big happy family. Mum is as happy and content as she can be. Thank you to everyone at St Clements.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Maria Mathew, Home Manager at St Clements Nursing Home responded to this review on 23 Jan 2017:

Thank you for your feedback about our home. We are a big family and you are also part of our family with your mum.

Care and communication is good, not always easy to understand the foreign speaking carers, but they seem good at their job. As always a bit understaffed.

How likely would you be to recommend St Clements Nursing Home? Likely

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Average Rating:   4 out of 5

As a family we have had a very positive experience with all the care my mother has received. The staff are genuinely concerned for her welfare, she is well cared for, comfortable, clean and regularly Monterey. The home has a very friendly welcoming atmosphere and the staff are knowledgeable and helpful.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are very caring. Probably a bit understaffed, but staff turnover is low, which is a great thing, as it means time to build relationships and they all know my granddad quite well.

How likely would you be to recommend St Clements Nursing Home? Likely

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Average Rating:   4 out of 5

My grandmother has been in St Clements for 18 months and is very content and happy with her care. She is treated like part of the family. All the care staff are friendly and compassionate to both my grandmother and her family. The home is clean and tidy with a good old fashioned home cooking which nan enjoys. Nan feels safe and very happy.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The care and staff are excellent. Very peaceful and relaxing environment.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My husband was in St Clements for a short time, but in that time he was looked after very well. The staff were very caring and respectful, they were very helpful to me and my family.

How likely would you be to recommend St Clements Nursing Home? Likely

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Average Rating:   4 out of 5

Carers constantly in touch with Mum. Her comfort always a concern. Room alterations never too much trouble to meet changing needs. Meals are nutritious, wholesome and interesting. The room is as homely as it could be and encourages a relaxed atmosphere while maintaining a hygiene without appearing clinical. Activities understandably limited considering great age and dementia, hence the "satisfactory" rating. This home is a very good place to be if needing their specialist care.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

Well looked after.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

St Clements is warm and a friendly nursing home. The staff are always welcoming to visitors and offer a hot drink. Mum is kept clean and tidy as a whole and always has drinks within her reach. The manager is very good and always approachable, she is contactable at any time. Since mum has been there they have got her out of bed and into a chair on most days, a vast improvement on the previous home.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   3.8 out of 5

The home is run very well, not worried at all. The manager is always ready to help with information, the carers are very good at what they do for the residents. They are very helpful, well mannered and polite. I have not worried about my husband in the home at all, he has 24 hour care all the time. I like everything about the home and all the management and carers. Thank you.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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