St Clements Nursing Home, Norwich, Norfolk
St Clements Nursing Home, Norwich, Norfolk
St Clements Nursing Home, Norwich, Norfolk

St Clements Nursing Home is registered for twenty-five older people, employing a team of staff skilled in person-centred nursing and dementia care.

The dignity and privacy of residents is at the core of the company's philosophy, taking a sensitive approach to personal needs and emotional well-being.

Commitments to quality and good care practice are on-going, with the provider being keen to incorporate any innovative new methods where possible.

Group: Kingsley Healthcare

Person in charge: Maria Mathew (Home Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 35+.

Languages Spoken by Staff (other than English): Filipino, Hindi, Malayalam, Polish, Tswana

Single Rooms: 15

Shared Rooms: 5

Rooms with ensuite WC: 12

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on St Clements Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 St Clements Nursing Home has a Review Score of 9.4 (9.448)

The Review Score of 9.4 (maximum of 10) for St Clements Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for St Clements Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.448 for St Clements Nursing Home is calculated as follows: ( (146 Excellents x 5) + (100 Goods x 4) + (23 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 270 Ratings = 4.448

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Clements Nursing Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Clements Nursing Home?

  • Extremely LIKELY
    18
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Clements Nursing Home

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • more

I have no complaints. The staff are very good. Someone always come if I press the buzzer in a very short time.
The food is very good more if I want it. I have been very ill over the past three weeks with a chest infection but nothing was too much trouble and the staff were very caring towards me at all times, they looked after me very well.
I would recommend anyone to come here it is very much a home from home feel.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Father has only been here just over a week, but seems well looked after.

How likely would you be to recommend St Clements Nursing Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

The care and affection shown by all the staff members to my father and to all the family during the last few days before he passed away was excellent, and above what we could have expected.

During the eleven months my father stayed at St Clements Nursing Home he was always treated with care, love and respect. We have nothing but praise for all of the staff.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My brother is happy here. Care is very good, food not bad but could do with a bit more choice. A very happy home and has a lovely homely feel.
Because it is a small home, staff have time for clients. Very good all round.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My mother has been at St Clements for 2 months. When we brought her from London, she was unable to care for herself with severe dementia and aged 95. Now she has improved greatly and eating again. The staff at St Clements have been excellent, caring, professional and treating their residents with dignity.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

St Clements Nursing Home is a friendly and well-run home. The staff are competent and caring to residents and family members alike. I have visited my mother daily for the last 4 1/2 years and in all this time the high standards of care and compassion have been maintained.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My grandmother was in this homes care for 2 years, she came from another nursing home locally - when she arrived at St Clements she was treated with kindness dignity and respect. She also gained good weight whilst as your home and enjoyed the food. Myself and my family always found the staff welcoming and friendly.

During the last few days of grandma's care (she died at the home) the staff were fantastic and went over and above the standard and care needed. My grandmother died peacefully with her family by her bed and in a dignified pain-free way - thank you staff at St Clements.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Maria Mathew, Home Manager at St Clements Nursing Home responded to this review on 07 Feb 2017:

Thank you very much for your lovely comment. We miss you all and please do visit us anytime as you are still part of our family.

Very caring carers.

How likely would you be to recommend St Clements Nursing Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

You need more women carers.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

I come and visit my wife every day. I really like to spend my time with my wife and St Clements. I am really thankful to all the staff at St Clements, they are very good and kind.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The manager and all the staff at St Clements are absolutely brilliant in everything they do in looking after all the residents. If anyone asked me did I know of an exceptional care home, especially for anyone suffering from dementia, I would highly recommend St Clements. Every member of staff always gives their all to the wellbeing of all their residents.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home manages to combine real compassion with professional care. The Manager is always available and all the staff genuinely care about the people they are looking after. My mother was treated with dignity and warmth. Our family is very grateful for the care she received particularly in her last hours.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Maria Mathew, Home Manager at St Clements Nursing Home responded to this review on 23 Jan 2017:

Thank you very much Jane for your feedback.

We were so lucky to find a space at St Clements. Mum is so well looked after and cared for. It is as if she is part of one big happy family. Mum is as happy and content as she can be. Thank you to everyone at St Clements.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Maria Mathew, Home Manager at St Clements Nursing Home responded to this review on 23 Jan 2017:

Thank you for your feedback about our home. We are a big family and you are also part of our family with your mum.

Care and communication is good, not always easy to understand the foreign speaking carers, but they seem good at their job. As always a bit understaffed.

How likely would you be to recommend St Clements Nursing Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

As a family we have had a very positive experience with all the care my mother has received. The staff are genuinely concerned for her welfare, she is well cared for, comfortable, clean and regularly Monterey. The home has a very friendly welcoming atmosphere and the staff are knowledgeable and helpful.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Staff are very caring. Probably a bit understaffed, but staff turnover is low, which is a great thing, as it means time to build relationships and they all know my granddad quite well.

How likely would you be to recommend St Clements Nursing Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My grandmother has been in St Clements for 18 months and is very content and happy with her care. She is treated like part of the family. All the care staff are friendly and compassionate to both my grandmother and her family. The home is clean and tidy with a good old fashioned home cooking which nan enjoys. Nan feels safe and very happy.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and staff are excellent. Very peaceful and relaxing environment.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband was in St Clements for a short time, but in that time he was looked after very well. The staff were very caring and respectful, they were very helpful to me and my family.

How likely would you be to recommend St Clements Nursing Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Carers constantly in touch with Mum. Her comfort always a concern. Room alterations never too much trouble to meet changing needs. Meals are nutritious, wholesome and interesting. The room is as homely as it could be and encourages a relaxed atmosphere while maintaining a hygiene without appearing clinical. Activities understandably limited considering great age and dementia, hence the "satisfactory" rating. This home is a very good place to be if needing their specialist care.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Well looked after.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

St Clements is warm and a friendly nursing home. The staff are always welcoming to visitors and offer a hot drink. Mum is kept clean and tidy as a whole and always has drinks within her reach. The manager is very good and always approachable, she is contactable at any time. Since mum has been there they have got her out of bed and into a chair on most days, a vast improvement on the previous home.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The home is run very well, not worried at all. The manager is always ready to help with information, the carers are very good at what they do for the residents. They are very helpful, well mannered and polite. I have not worried about my husband in the home at all, he has 24 hour care all the time. I like everything about the home and all the management and carers. Thank you.

How likely would you be to recommend St Clements Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for St Clements Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2018

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Clements Nursing Home