St Clements Nursing Home

170 St Clements Hill, Norwich NR3 4DG
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9.9 100 Reviews
  • St Clements Nursing Home, Norwich
St Clements Nursing Home is registered for twenty-six older people, employing a team of staff skilled in person-centred nursing and dementia care.

The dignity and privacy of residents is at the core of the company's philosophy, taking a sensitive approach to personal needs and emotional well-being.

Commitments to quality and good care practice are on-going, with the provider being keen to incorporate any innovative new methods where possible.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 26 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

* Subject to assessment

These prices are only a guideline, please contact St Clements Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)

St Clements Nursing Home Reviews (100)

9.9

St Clements Nursing Home has a Review Score of 9.9 (9.894) out of 10, based on 33 reviews in the last 2 years.
Over all time St Clements Nursing Home has 100 reviews.

Overall Experience
  • 75
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Date Published
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Reviewer Connection to St Clements Nursing Home
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Review from Ronnie D (Friend of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I always found the staff to be helpful and caring towards my friend and myself.
The cleanliness of the room could be an issue as she would sometimes throw anything and everything causing the problem. I felt staff shortage and insufficient time was the reason it could not be cleared up immediately.
I sometimes found myself washing her table and cleaning very old food from it. When her room was decorated, the painter obviously just stopped at the mattress level (top end of the bed). Below there, the wall was stained, dirty and obviously not painted.
The food that I saw was always presented well and looked appetising. I obviously saw her very little in her final year, but when I did, she was always clean and well-groomed. Not an easy task as she was often not compliant.
I never felt I was too much trouble when I rang, and always felt she was cared for. That offers great peace of mind. Thank you all.
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Review from J R (Wife of Resident) published on 11 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It would be lovely to come here normal time but with Covid not good. I would like to know when he's ill and told of any problems.
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Review from Steve W (Son of Resident) published on 4 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very good. Dad seems happy with the staff and the way he is treated. Bring toiletries in, which he never seems to get.
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Review from A G (Daughter of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the way my mum is being looked after. When I leave her, I have peace of mind she is in good hands.
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Review from Sheila (Wife of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good. Nursing is very good. Food is very good. Needs extra carers to give more time for care. Changes in managers are very upsetting. My husband has been here over two years and many managers.
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Review from Carol B (Daughter of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been here almost 4 months and is very well cared for. The staff are kind and friendly. Family and friends are welcomed and treated courteously.
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Review from J G (Son-in-law of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot be more pleased with the way mum is being cared for. The manager and staff are wonderful, nothing is too much trouble. I know that mum is happy and contented being at St. Clements and we cannot thank them enough.
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Review from Jennie B (Daughter of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of St Clements Nursing Home has been fantastic. Since my dad arrived for end of life care, all the staff have been welcoming, informative, productive and caring towards my dad and us as a family. Previously, my dad was at another nursing home but since coming to St Clements, I finally
feel people are caring for him and his needs are being met.
I would recommend St Clements to anyone.
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Review from Amanda D (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother came to St Clements, 4 weeks ago, all we have seen is kindness from all the staff and management. My mother has always been a very independent lady with strong opinions but we feel this could not have been handled better. She is happy, safe, clean and comfortable and always treated with
the utmost respect and dignity (and with humour). At this stage in mum's life, we could ask for no more.
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Review from Ian G (Son of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to St. Clements Nursing Home after leaving the hospital. What a great choice. As soon as we entered the home, everyone was so welcoming and friendly. Dad is happy there. It is a very clean home and I would highly recommend it.
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Review from David S (Son of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident of St Clements Nursing Home for over two years, following a stroke and was looked after superbly. Being confined to bed for most of the time, she never suffered from bed sores during her stay and was always kept comfortable and clean, as she was incapable of doing anything herself.
I cannot speak highly enough of the staff and the way the home was managed, the level of care was excellent and the friendliness and warmth of the staff really did make it feel like a home and not an institution. Particularly, how the staff welcomed and looked after my dad when he visited every day. Sadly, my mum passed away at the end of October this year and the end of life care she received was first class and delivered with dignity. I cannot thank the staff enough, fantastic.
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Review from Paul S (Son of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received excellent care of the highest quality at the home.
She was treated with dignity and made very comfortable. The staff had a professional approach and all my visiting family were made very welcome.
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Review from Susan W (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was only at St Clements for a short time for end of life care. From my first phone conversation with the manager, to my dad's final moments we were treated with kindness, compassion and respect. This was hugely important at such a sad time - a huge thank you to all the staff.
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Review from V W (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very welcoming, open, friendly with genuine care for the residents by the staff and management. I have seen a marked improvement in the home under the new manager, and she has drastically changed things for the better, appearance of the home, while maintaining the quality of care for each
resident.
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Review from Christina M (Daughter of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the warm and friendly welcome I first received from the Manager, when I arrived to see my mother at St Clements Nursing Home, to the exceptionally attentive and thoughtful carers that I encountered over the following 5 weeks, I have been very impressed and touched. Nothing ever seemed to be too
much trouble and the time spent with Mummy, both at mealtimes and in looking after her personal needs were never skimped. I had absolute faith in the care she was receiving, all the time she was there.
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Review from Miriam B (Daughter of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm pleased with the care my mum is receiving. Staff are helpful and friendly and my mum is happy since moving in.
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Review from Marilyn C (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in St Clements for 5 weeks. We have no complaints so far. All the staff are very nice and welcoming and mum seems settled. On occasions, they seem short staffed but do their very best. We would have no problem recommending this care home.
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Review from Hannah B (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Things have got better with the new management.
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Review from J S (Husband of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Clements is a lovely home. All the staff and management are always very friendly and caring and always go and do extra things for every resident, including my darling wife. I cannot thank them all enough for everything they do.
Well done to everyone involved at St Clements.
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Review from Geogina H (Daughter of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved to St Clements in May 2016 with multiple medical conditions. Care home staff were willing to be trained on CPD dialysis, where renal staff at hospital oversaw training and visited regularly. The care home staff made my mum feel welcome and helped her and her visiting family settle into
her new home and new routine. My mum was only expected to live a few months before arriving in the care home but with their close observations, kindness, and patience and support of external medical teams, she surprised everyone by living far longer than expected. In her time there the staff made the last chapter in my mum's life as good as could be expected, and in many cases beyond expectations. Mum passed peacefully in July 2017.
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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for St Clements Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for St Clements Nursing Home is calculated as follows: ( (357 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 395 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Clements Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Tracy

Tracy Groom

Job Title: Activities & Lifestyle Co-ordinator Joined: 2022

Tracy has extensive experience in childcare as a nanny in Canada and at a private nursery. She joined St. Clements in September 2022, finding her work supporting the residents to be both rewarding and productive. Tracy enjoys the variety and fulfilment of each day's work.

Ramanathan

Ramanathan Kalanesan

Job Title: Head Chef

I worked in healthcare catering for 15 years before I joined St Clement's Nursing home. I am keen interest in caring, catering and serving people with different likes in food. I want to make food look good and tasty also want to help make special diets more attractive and introduce culinary medicine. I enjoy working with all the team members in St Clement's and their excellent service to all the residents.


I like sports, especially football and cricket. I was a football and cricket player previously, and managed 7 a 7-a-side football team for 10 years.

Tracy

Tracy Daoudi

Job Title: Head Housekeeper

I started working for Kingsley Healthcare 6 years ago as a laundry assistant and I am now proud of being the Head Housekeeper at St Clement's. I take pride in my work and making sure that the home is clean and smelling fresh. St Clements is a happy home with a very pleasant team, we all work together for the benefit of the residents.


I am a mum of four children, we enjoy spending time together and going out as a family. I like travelling when I can.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Clements Nursing Home to verify any information. View our terms and conditions. St Clements Nursing Home has an Enhanced Service - more info.