St Clements Nursing Home

170 St Clements Hill, Norwich NR3 4DG
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9.9 100 Reviews
  • St Clements Nursing Home, Norwich
St Clements Nursing Home is registered for twenty-six older people, employing a team of staff skilled in person-centred nursing and dementia care.

The dignity and privacy of residents is at the core of the company's philosophy, taking a sensitive approach to personal needs and emotional well-being.

Commitments to quality and good care practice are on-going, with the provider being keen to incorporate any innovative new methods where possible.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 26 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1300
  • Self-Funded Nursing Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Nursing Dementia Care: from £1300

* Subject to assessment

These prices are only a guideline, please contact St Clements Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)

St Clements Nursing Home Reviews (100)

9.9

St Clements Nursing Home has a Review Score of 9.9 (9.894) out of 10, based on 33 reviews in the last 2 years.
Over all time St Clements Nursing Home has 100 reviews.

Overall Experience
  • 75
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Date Published
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Reviewer Connection to St Clements Nursing Home
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Total of 100, showing 41-60
Review from Gillian S (Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring staff and everything was very clean.
Food was apparently good, although tea was genuinely poor.
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Review from Don W (Brother of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had the pleasure of visiting my sister yesterday, who is a resident at St Clements. From the moment my wife and I arrived, we were made to feel really welcome. We were immediately offered refreshments and were even able to stay for lunch.
We were both really impressed with the dedication and caring
attitude displayed by the staff and left with the knowledge that my sister and all the residents receive top-quality care. Thank you so much.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. We are glad that you were impressed with the home and caring attitude of the staff. We continue to strive for the best.

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Review from Maggie R (Daughter-in-law of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, caring place. Nice staff, giving wonderful nursing care, catering for all my father-in-law's needs.
Reply from Garry Toy, Director at St Clements Nursing Home

Thank you for taking the time to post such a kind review Maggie. It means a lot to know that the tireless efforts of our wonderful staff team don't go unrecognised.

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Review from G R (Resident) assisted by family/friend published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am unable to live alone, needing support 24 hours a day, and St Clements provides the care I need in order to be safe and well. All staff are kind, caring and professional.
Reply from Garry Toy, Director at St Clements Nursing Home

It is wonderful to learn that you feel safe and well looked after at St Clements. Your wellbeing is of the utmost importance to us. Thank you for the lovely review.

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Review from J C (Friend of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am always welcomed by the staff during my visits, and they always seem happy.
The home is lovely and clean, and the outside gardens are taking shape. My friend is really happy and is enjoying the activities that are taking place. Having recently been to the home for the residents and family meeting
- a lovely, well-presented afternoon tea was laid on for us. The home manager has kept us up to date with the renovation works. Really happy with everything. I couldn’t wish for a nicer home and staff.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your lovely comments. I will be sure to pass these on to the staff. I am so pleased that you are happy with everything and like how the home has taken shape.

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Review from Terry S (Husband of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gradually as the new construction becomes complete, the home is taking on increasingly what a real care home should comprise. This month the completion is now only a matter of weeks away, and we all are excited that the home will be standing on its own feet for the benefit of all. I sincerely hope we
can all benefit from what has been an incredibly difficult project.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. We cant wait for residents and families to benefit from the facilities.

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Review from Rachael R (Daughter of Resident) published on 1 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at St Clements is so friendly and caring, always happy and smiling. It makes me, as a relative, much more relaxed about Mum's care and her daily life. Nothing is too much trouble. It is important to us that we feel content in Mum's care. Sadly Mum is unable to speak for herself, so a care home
has to anticipate her needs and requirements. I am happy to say I can rest assured that everything is being done to look after her in the way we would, if only we could.
Mum has recently moved into a beautiful new room which leads straight out onto the gardens, something which again is very important to her, as, before her incapacity, she would always be outside tending to her own garden.
The manager is wonderful, always on hand to update and ask questions, I never feel left out of the loop. She champions Mum's requirements as if she is looking after "one of her own". With regards to food, mMm is now peg fed, so I cannot comment on the food.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you so much for your comments. We are aware that it is important for mum to have a view of the gardens, so is lovely that we will soon be able to sit outside and enjoy the surroundings. We always aim to take care of our residents in a way would like our own parents cared for. Your review will be shared with all of the staff as it is important for them to know that they are doing a grand job. Thank you again.

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Review from Quinn M (Friend of Resident) published on 1 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressive refurbishment nearing completion. Staff always friendly and willing to assist. The manager is extremely caring and always about the home. The home is very clean and always tidy. The food is well presented and look’s appetising.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. We are glad to hear that you are impressed with the new part of the home; we are all looking forward to the final completion. Thank you for all your comments; these will be passed on to all of the staff.

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Review from M T (Relative of Resident) published on 1 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Clements is a lovely home that is being refurbished. The new section of the home is nicely decorated, and the rooms are beautifully equipped with shower en-suite facilities. The home is clean and tidy and smells clean and fresh. When coming to visit my relative, I am always greeted by the staff,
who always have a smile. The nurses keep me updated on how my relative is, and I receive regular emails from the manager, who keeps us informed of any updates with the home. I cannot fault the care or kindness of the staff. We are so pleased that we chose St Clements; it is going to be a beautiful home when it is finished.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. We are pleased that you are happy with the new extension to the home. Staff presenting with a smile when greeting is always a nice feeling, and we are glad you feel that you are kept informed of any updates or changes to your loved one. Thank you.

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Review from C F (Wife of Resident) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm amazed at how happy and settled my husband has been at St Clements House. All of the staff are so caring and thoughtful to his needs. It's taken such a weight from my shoulders knowing that my husband is being cared for so very well. The manager is always there to help me with any queries I have
and goes out of her way to include me in my husband's care and support. This makes me feel very secure. There isn't anything I can find fault with. The staff are polite, well trained and very caring.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you so much for your lovely comments. We are all so pleased that you are happy with the care that your husband is receiving and that you also feel supported by the caring staff and management.

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Review from Tina B (Daughter of Resident) published on 15 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my father was only in there a short time at the end of his life, the care and attention he received at this time were outstanding. He was washed, showered, clothes changed and made comfortable at all times. The staff were genuinely caring, kind and very friendly and accommodating. I was made
to feel welcome at any time of day or night, was always offered refreshments and even food. I thank God my father ended his life in that nursing home. Bless them all.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your kind words; I shall ensure all of the staff are given your feedback. We are so pleased you were happy with the care that was given to your father and that you were made welcome in our home.

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Review from Mark L (Brother of Resident) published on 28 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, as a family, have been overwhelmed with the care and support of our relative. All staff are helpful and kind; we can tell they are all passionate about the care they provide. We are very happy with the standard of care.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. It is lovely to hear such good feedback from relatives, families and friends.

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Review from H T (Relative of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have visited St Clements several times and have been struck by the helpfulness of the staff (at all levels) towards our relatives and towards us as visitors. Our relative is definitely treated as an individual with their specific needs and considered.
Our ratings are the fact the we experience
the cultural rather than the physical aspects of the home. We cannot rate the value for money because our relative is cared for on NHS contract - we assume.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your kind words on the review. We always aim to be helpful to all visitors and are glad that you are happy with the specific care needs that we have delivered to your relative.

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Review from Elizabeth S (Resident) assisted by family/friend published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been really impressed by the way the staff care for everybody, being on the receiving end myself, I am grateful for this care. The staff are friendly and caring and go out of their way to make sure I am comfortable and have what I need. The care also includes people who work in the kitchen and
provide us with excellent meals going out of their way to tempt me to eat a little. I feel safe and looked after - my TV and walker have both been checked and fixed!
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. We are so glad that you are happy with the care that you are receiving.

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Review from Linda O (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Clements care home seems a very well run care home. It's clean and homely whilst providing a professional and caring service. Nothing seems too much trouble. They go far and beyond in their concern and care of their residents and their families. They genuinely care and do their utmost to make every
day interesting and stimulating. I would recommend this outstanding care home to anyone.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for the lovely review. We strive to take care of the residents and also their families.

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Review from A W (Wife of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family member has been staying at St Clements for two years, and in that time, the management of the home has changed several times to now a very happy, safe and well-run home. The renovations could be a problem, but the staff are working hard to control this to not upset or inconvenience residents
or their needs and the homely feel. Overall, I have always found my relative very clean, healthy and well cared for in a home providing good, varied food in a clean, well decorated and friendly surrounding with plenty of activities, lots of respect and smiles.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you so much for your response. The renovations are well underway, and we are trying to ensure this does not disrupt the home too much. We are so looking forward to the new look of St Clements Nursing Home. All of the staffing team appreciate your kind words. Thank you.

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Review from J C (Relative of Resident) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited the home on a couple of occasions and have always been greeted by happy staff. My relative says that the staff are really lovely and caring, and the nurses are amazing. I am happy my relative is in this home. It's all about the staff making this a happy environment to live in.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. We hope that being greeted by the happy staff reassures you of the caring environment we work in.

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Review from Annette K (Daughter of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not using names of the excellent team looking after my mother, all the staff have been welcoming, friendly, efficient and caring. Whilst building works are extensively taking place, the home appears clean and comfortable. Queries are quickly answered, and Mum's needs are attended to. I can always get
in touch and am never made to feel a nuisance. During a worrying time for Mum, St Clements has been so very supportive, pleasant, reassuring and kind.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your lovely comments. We are glad at this time we are able to reassure you of the care that your loved one is receiving.

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Review from Carol F (Daughter of Resident) published on 11 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for two months and has received excellent care from day one. All the staff are extremely kind and show a genuine and empathetic interest in my mum's wellbeing. The manager and administration staff are very efficient and always respond quickly to any queries we may have. It's
been a huge help to myself and my sister knowing that Mum is being so well cared for.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your kind words. We take pride in the care we deliver and always appreciate good feedback.

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Review from Claire M (Friend of Resident) published on 10 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been unable to visit the home during the Covid period, but have been able to have Whatsapp video calls with my friend who has recently joined the home. I am able to see photos of my friend shared on the Facebook site for St Clements, and I am really happy with how she is looking. When I call
the home, the staff are always happy and polite. I am looking forward to when I can see my friend in person.
Reply from St Manager, Home Manager at St Clements Nursing Home

Thank you for your review. We like to ensure that all relatives and friends make contact using the facilities available. We look forward to meeting with you.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for St Clements Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for St Clements Nursing Home is calculated as follows: ( (357 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 395 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Clements Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Tracy

Tracy Groom

Job Title: Activities & Lifestyle Co-ordinator Joined: 2022

Tracy has extensive experience in childcare as a nanny in Canada and at a private nursery. She joined St. Clements in September 2022, finding her work supporting the residents to be both rewarding and productive. Tracy enjoys the variety and fulfilment of each day's work.

Ramanathan

Ramanathan Kalanesan

Job Title: Head Chef

I worked in healthcare catering for 15 years before I joined St Clement's Nursing home. I am keen interest in caring, catering and serving people with different likes in food. I want to make food look good and tasty also want to help make special diets more attractive and introduce culinary medicine. I enjoy working with all the team members in St Clement's and their excellent service to all the residents.


I like sports, especially football and cricket. I was a football and cricket player previously, and managed 7 a 7-a-side football team for 10 years.

Tracy

Tracy Daoudi

Job Title: Head Housekeeper

I started working for Kingsley Healthcare 6 years ago as a laundry assistant and I am now proud of being the Head Housekeeper at St Clement's. I take pride in my work and making sure that the home is clean and smelling fresh. St Clements is a happy home with a very pleasant team, we all work together for the benefit of the residents.


I am a mum of four children, we enjoy spending time together and going out as a family. I like travelling when I can.

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