St Clements Nursing Home

170 St Clements Hill, Norwich NR3 4DG
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9.9 104 Reviews
  • St Clements Nursing Home, Norwich
St Clements Nursing Home is registered for twenty-six older people, employing a team of staff skilled in person-centred nursing and dementia care.

The dignity and privacy of residents is at the core of the company's philosophy, taking a sensitive approach to personal needs and emotional well-being.

Commitments to quality and good care practice are on-going, with the provider being keen to incorporate any innovative new methods where possible.
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Care Provided by St Clements Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1680
  • Self-Funded Residential Dementia Care: £1350 – £1680
  • Self-Funded Nursing Care: £1350 – £1680
  • Self-Funded Nursing Dementia Care: £1350 – £1680
  • RESPITE Self-Funded Residential Care: £1350 – £1680
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1680
  • RESPITE Self-Funded Nursing Care: £1350 – £1680
  • RESPITE Self-Funded Nursing Dementia Care: £1350 – £1680

* Subject to assessment

These prices are only a guideline, please contact St Clements Nursing Home to find out the exact price for your requirements.

Contact St Clements Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact St Clements Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (26)

St Clements Nursing Home Reviews (104)

9.9

St Clements Nursing Home has a Review Score of 9.9 (9.876) out of 10, based on 31 reviews in the last 2 years.
Over all time St Clements Nursing Home has 104 reviews.

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Date Published
  • 104
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Reviewer Connection to St Clements Nursing Home
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Review from Marilyn C (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in St Clements for 5 weeks. We have no complaints so far. All the staff are very nice and welcoming and mum seems settled. On occasions, they seem short staffed but do their very best. We would have no problem recommending this care home.
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Review from Hannah B (Daughter of Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Things have got better with the new management.
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Review from J S (Husband of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Clements is a lovely home. All the staff and management are always very friendly and caring and always go and do extra things for every resident, including my darling wife. I cannot thank them all enough for everything they do.
Well done to everyone involved at St Clements.
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Review from Geogina H (Daughter of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum moved to St Clements in May 2016 with multiple medical conditions. Care home staff were willing to be trained on CPD dialysis, where renal staff at hospital oversaw training and visited regularly. The care home staff made my mum feel welcome and helped her and her visiting family settle into
her new home and new routine. My mum was only expected to live a few months before arriving in the care home but with their close observations, kindness, and patience and support of external medical teams, she surprised everyone by living far longer than expected. In her time there the staff made the last chapter in my mum's life as good as could be expected, and in many cases beyond expectations. Mum passed peacefully in July 2017.
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Review from Maxine B (Daughter of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Father has only been here just over a week, but seems well looked after.
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Review from Doris (Resident) assisted by family/friend published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints. The staff are very good. Someone always come if I press the buzzer in a very short time.
The food is very good more if I want it. I have been very ill over the past three weeks with a chest infection but nothing was too much trouble and the staff were very caring towards me at
all times, they looked after me very well.
I would recommend anyone to come here it is very much a home from home feel.
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Review from Mark C (Son of Resident) published on 10 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and affection shown by all the staff members to my father and to all the family during the last few days before he passed away was excellent, and above what we could have expected.


During the eleven months my father stayed at St Clements Nursing Home he was always treated with care, love

and respect. We have nothing but praise for all of the staff.
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Review from Eddie J (Son of Resident) published on 12 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at St Clements for 2 months. When we brought her from London, she was unable to care for herself with severe dementia and aged 95. Now she has improved greatly and eating again. The staff at St Clements have been excellent, caring, professional and treating their residents with dignity.
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Review from Kim M (Daughter of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Clements Nursing Home is a friendly and well-run home. The staff are competent and caring to residents and family members alike. I have visited my mother daily for the last 4 1/2 years and in all this time the high standards of care and compassion have been maintained.
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Review from Louise J (Granddaughter of Resident) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandmother was in this homes care for 2 years, she came from another nursing home locally - when she arrived at St Clements she was treated with kindness dignity and respect. She also gained good weight whilst as your home and enjoyed the food. Myself and my family always found the staff welcoming
and friendly.


During the last few days of grandma's care (she died at the home) the staff were fantastic and went over and above the standard and care needed. My grandmother died peacefully with her family by her bed and in a dignified pain-free way - thank you staff at St Clements.

Reply from Maria Mathew, Home Manager at St Clements Nursing HomeThank you very much for your lovely comment. We miss you all and please do visit us anytime as you are still part of our family.
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Review from Christine O (Partner of Resident) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring carers.
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Review from Patrick R (Husband of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You need more women carers.
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Review from Kenneth S (Husband of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come and visit my wife every day. I really like to spend my time with my wife and St Clements. I am really thankful to all the staff at St Clements, they are very good and kind.
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Review from Jane H (Daughter of Resident) published on 23 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home manages to combine real compassion with professional care. The Manager is always available and all the staff genuinely care about the people they are looking after. My mother was treated with dignity and warmth. Our family is very grateful for the care she received particularly in her last
hours.
Reply from Maria Mathew, Home Manager at St Clements Nursing HomeThank you very much Jane for your feedback.
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Review from Susan B (Daughter of Resident) published on 23 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so lucky to find a space at St Clements. Mum is so well looked after and cared for. It is as if she is part of one big happy family. Mum is as happy and content as she can be. Thank you to everyone at St Clements.
Reply from Maria Mathew, Home Manager at St Clements Nursing HomeThank you for your feedback about our home. We are a big family and you are also part of our family with your mum.
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Review from Ian D (Friend of Resident) published on 29 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care and communication is good, not always easy to understand the foreign speaking carers, but they seem good at their job. As always a bit understaffed.
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Review from Esther (Granddaughter of Resident) published on 25 April 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are very caring. Probably a bit understaffed, but staff turnover is low, which is a great thing, as it means time to build relationships and they all know my granddad quite well.
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Review from Sharon M (Granddaughter of Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has been in St Clements for 18 months and is very content and happy with her care. She is treated like part of the family. All the care staff are friendly and compassionate to both my grandmother and her family. The home is clean and tidy with a good old fashioned home cooking which nan
enjoys. Nan feels safe and very happy.
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Review from V S (Daughter of Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and staff are excellent. Very peaceful and relaxing environment.
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Review from J F (Wife of Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in St Clements for a short time, but in that time he was looked after very well. The staff were very caring and respectful, they were very helpful to me and my family.
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for St Clements Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for St Clements Nursing Home is calculated as follows: ( (327 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 370 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Clements Nursing Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Tracy

Tracy Groom

Job Title: Activities & Lifestyle Co-ordinator Joined: 2022

Tracy has extensive experience in childcare as a nanny in Canada and at a private nursery. She joined St. Clements in September 2022, finding her work supporting the residents to be both rewarding and productive. Tracy enjoys the variety and fulfilment of each day's work.

Ramanathan

Ramanathan Kalanesan

Job Title: Head Chef

I worked in healthcare catering for 15 years before I joined St Clement's Nursing home. I am keen interest in caring, catering and serving people with different likes in food. I want to make food look good and tasty also want to help make special diets more attractive and introduce culinary medicine. I enjoy working with all the team members in St Clement's and their excellent service to all the residents.


I like sports, especially football and cricket. I was a football and cricket player previously, and managed 7 a 7-a-side football team for 10 years.

Tracy

Tracy Daoudi

Job Title: Head Housekeeper

I started working for Kingsley Healthcare 6 years ago as a laundry assistant and I am now proud of being the Head Housekeeper at St Clement's. I take pride in my work and making sure that the home is clean and smelling fresh. St Clements is a happy home with a very pleasant team, we all work together for the benefit of the residents.


I am a mum of four children, we enjoy spending time together and going out as a family. I like travelling when I can.

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