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Lincoln House Care Home

Dereham Road, Dereham, Norfolk NR20 4LT
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Lincoln House Care Home, Dereham
Lincoln House Care Home, Dereham
Lincoln House Care Home, Dereham

Lincoln House Care Home provides a versatile range of care packages, taking a person-centred approach towards residential, nursing and respite packages, at the same time as being able to offer skilled palliative care.

A team of specialists are fully-equipped in achieving their potential on care and nursing performance, while being dedicated to a pleasant living environment in which activities and personal freedoms are supported.

Numerous events and entertainments are organised for residents benefit, though the privacy and dignity of all residents is also central to the provision carried out.

Care Provided by Lincoln House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,400£1,200 - £1,400
Nursing Care£1,200 - £1,400£1,200 - £1,400
Our fees are calculated following a pre assessment of care needs required and the room selected.

Please note that quoted nursing fees do not include FNC.

Contact Lincoln House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Roxana Safta (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (6)

Lincoln House Care Home Reviews (105)

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9.8

Lincoln House Care Home has a Review Score of 9.8 (9.829) out of 10, based on 21 reviews in the last 2 years. Over all time Lincoln House Care Home has 105 reviews.

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Showing 105 reviews matching selected criteria
Review from L R (Granddaughter of Resident) published on 27 January 2025 Submitted via Website
Overall Experience

My nan is in Lincoln House and has been there for over a year and half now. The treatment and care she is receiving could not be better, excellent indeed. My nan is also very happy and feels very comfy and at home.

Reply from Ellie Whiting, Digital Marketing Executive at Lincoln House Care Home

Thank you for your 5-star review. We are delighted to know that your Nan is happy living at Lincoln House. The team works hard to provide a loving and supportive environment, and it's wonderful to know she's enjoying her time there.

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Review from L A (Daughter of Resident) published on 24 July 2024 Submitted via Postal Card
Overall Experience

My mother has been a resident of Lincoln House since January 2023. She is cared for by the nursing team. As a family, we have been happy with the care provided. The staff have been excellent, caring and very patient through some very difficult times. Lincoln House has been able to support and care for my mother when other care homes have failed.

Reply from Ellie Whiting, Digital Marketing Executive at Lincoln House Care Home

Thank you very much for your positive feedback. We will be sure to pass this on to our team at Lincoln House.

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Review from C G (Resident / Service User) published on 13 June 2024 Submitted via Postal Card
Overall Experience

This is about the third or fourth care home I have had to stay in and this one I cannot find fault in. It reflects in my ratings for value for money.

Reply from Viktor Zak, Operations Director at Lincoln House Care Home

Thank you very much for your kind words. These mean a lot to us and are greatly appreciated.

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Review from Tracey B (Daughter of Resident) published on 30 April 2024 Submitted via Website
Overall Experience
I can’t put into words how much respite care at Lincoln House has changed our lives. It took a trip to the hospital and my Dad's doctor telling him he should not be living on his own for Dad to move in with us two years ago.
Recently, after feeling unwell myself, my doctor suggested respite care. It was something we had not considered. When the manager showed us around it felt very homely, the residents looked happy and cared for and the staff were lovely. I felt immense relief after the visit.
Dad’s first stay was in February. He was happy when we collected him and he told us he had enjoyed the company of the staff who were all lovely.

On his second stay in April, the staff encouraged Dad to try the activities (to meet other residents). He took great delight in telling us all about the activities he had been doing and the people he had spent time with. He’d been to activities every day. More than anything my Dad was the happiest I have seen him for a very long time.

Reply from Viktor Zak, Operations Director at Lincoln House Care Home

Thank you so much for sharing your experience with us! It's truly heartwarming to hear how much of a positive impact Lincoln House's team had on your dad's life.

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Review from Simon B (Son of Resident) published on 5 April 2024 Submitted via Website
Overall Experience

Moving a loved one away from the familial home can be difficult. Especially if they have decades of vested interests in the local or are sadly unaware of their care requirements. It's a big deal. It's a big move. And it is sadly one that all too many of us are having to make to ensure the future safety and well-being of our closest. Step into the fray here: Lincoln House. Home from home? It is home. With exceptionally attentive staff and welcoming receptions, the place feels more like a hotel. The level of care provided has seen my close relative surpass all medical expectations and actually thrive in the face of sheer adversity. I genuinely cannot fathom any further intervention that would enable their stay to be enhanced. They have the best staff. On hand and on call 24/7. Nothing is too much trouble and they are both a credit to themselves, a credit to Castlemeadow Care Group, and the very face of what senior care should look like in this country. I will never be able to fully express my gratitude.

Reply from Viktor Zak, Operations Director at Lincoln House Care Home

We would like to thank you for your very kind and encouraging words. Reviews like these reiterate to us, why we do, what we do and all the difference our efforts make in others' lives. We will share your words with the team. Thank you again.

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Review from T W (Wife of Resident) published on 22 December 2023 Submitted via Website
Overall Experience

Was pleasantly surprised when husband first arrived. Reception and admin staff superb, met by clinical lead nurse, excellent. Husband needed time to settle and needed support from the staff which he initially received. Towards the end of his stay it deteriorated due to him being moved rooms, a room at the front of the home where footfall was busy past his room which he enjoyed to the back of the home where residents are more independent and don’t require so much support. The people he generally saw were the staff smoking and vaping outside his window, disgusting and should not be seen by resident or visitors. I found out the manager had banned staff smoking in that area but it still happened and she was one of them. Home promotes hydration stations, shame it’s not carried out more frequently, ensuring residents are hydrated properly. Husband was told he was moving homes by the manager before it was even confirmed, this should not have happened. Food is average, portion control needs to be improved.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review for us. We were very disappointed to read that there were areas that you were unhappy with resulting in receiving a low rating. We take all feedback good and bad very seriously and are sorry that you feel we have not met our normally high standards...  

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Review from P T (Daughter of Resident) published on 6 November 2023 Submitted via Postal Card
Overall Experience

Mum has only been at Lincoln House for a month but the difference in standards between here and her last nursing home are poles apart! Staff work together as a team to help residents enjoy life at Lincoln House. A lovely, caring nursing home. Thank you all so much.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you so much for taking the time to complete a review for us. We are overwhelmed and touched by your kind comments and feedback. We will ensure that this is passed onto our fantastic team at Lincoln House.

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Review from John S (Son of Resident) published on 21 July 2023 Submitted via Postal Card
Overall Experience

My mother has been in Lincoln House since the 26th of May 2023 and our whole family is delighted by the thoughtful care given to her by the staff.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for your thoughtful comments. We are so pleased that you are happy with the care that your mum receives at Lincoln House.

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Review from J H (Daughter of Resident) published on 3 July 2023 Submitted via Postal Card
Overall Experience

We have nothing but praise for all the staff and the support they have given us as a family. They have not only made a difference to an old lady who has gone from being grumpy to being happy and contended, and everyone has made a difference by achieving this for the whole family and allowing me to start my relationship with my mother. Please thank all the staff members for their good work and support.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for your touching comments and feedback. We will pass your review on to the wonderful team at Lincoln House.

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Review from F W (Son of Resident) published on 15 June 2023 Submitted via Postal Card
Overall Experience

You do a great job looking after mum and she says she is very happy to live here and I have no worries about anything at all. Thank you.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for completing a review for us. We are so pleased that you and your Mum are happy with all the services that we provide at Lincoln House.

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Review from M W (Resident / Service User) published on 14 June 2023 Submitted via Postal Card
Overall Experience

This is such a lovely place to live I am so happy to be here.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review for us. We are so pleased that you are happy living with us.

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Review from J G (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card
Overall Experience

Lincoln House Care Home in Swanton Morley is a very lovely welcoming place for my father and for us and his relatives. The staff are always friendly and kind and I believe any father is happy here. The care is excellent and carried out very sympathetic at least. I believe the food is excellent and the residents have plenty of activities to occupy them if they wish.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review for us. We are so pleased that you are happy with the care and services that are provided by our fantastic team at Lincoln House.

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Review from C W (Daughter of Resident) published on 30 May 2023 Submitted via Website
Overall Experience

After a difficult and worrying few years for the family caring for mum at home she was admitted to the care of Lincoln House Care Home in March, following a hospital stay. We had been anxious about her move into care but I can honestly say that the wonderful staff at Lincoln House have made it very stress-free for us. Mum has settled in well and is enjoying life there. Rather than spending long days on her own she is now taking part in the many activities and enjoying being with the other residents. She is well cared for and enjoys the wonderful home-cooked meals. She has dementia which makes it hard for her to communicate but the staff have shown kindness and patience in making sure her needs are met. Now we can relax knowing she is safe and happy. Thank you so much to everyone there.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review for us. Your comments mean so much to us at Lincoln House and we will ensure that this is passed onto the fantastic team that we have.

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Review from C T (Wife of Resident) published on 24 May 2023 Submitted via Postal Card
Overall Experience

Very genuine people. The staff are very helpful. Overall very caring. Cleanliness very good no nasty smells. Plenty of parking and there is a bus service to the home.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review for us. We are so pleased that you have rated us five stars. Your feedback will be passed on to our fantastic team.

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Review from P B (Resident / Service User) published on 24 May 2023 Submitted via Postal Card
Overall Experience

I have only been here for a few weeks but feel much more secure and safe. Very happy with everything so far.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review. We are so pleased that you are happy living with us.

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Review from K T (Daughter of Resident) published on 8 May 2023 Submitted via Postal Card
Overall Experience

Mum arrived just over two weeks ago when it became apparent that she couldn't return home after being in hospital with urosepsis. The staff have been so kind in helping Mum settle in and have given the family much support and reassurance. Her dementia makes it hard for her to interact at times, but everyone tries hard to include her and help her to integrate with other residents. We are so happy with our choice of Lincoln House.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review for us. We are so pleased to read that you are happy with the care that we provide at Lincoln House. This will be passed on to our fantastic team.

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Review from Helen J (Sister of Resident) published on 5 May 2023 Submitted via Postal Card
Overall Experience

It is always a pleasure to visit my brother, although it's hard to catch him when he's busy, either making things, being entertained or watching a film. The staff are always wonderful, and I am so pleased that my brother received a place here. I know he is well looked after.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to provide us with a review. We are so pleased to read your comments in regard to the care and quality of life that we provide at Lincoln House. We will ensure that this is passed onto our fantastic team at the home.

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Review from Amanda J (Daughter of Resident) published on 17 April 2023 Submitted via Postal Card
Overall Experience

From the first moment I spoke to the lead nurse about getting my mother out of hospital and into Lincoln House Care Home urgently, I was treated with so much kindness and understanding. The administration and reception were so professional and arranged Mum's admission without any worries for us. All the nursing staff are wonderful, kind and respond quickly. The food is really great. Mum's room with an ensuite is cheery and comfortable. Mum has recovered so well at Lincoln House when we feared the worst in hospital.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for your kind words and for taking the time to complete a review for us. We are so pleased that you are happy with the service our hardworking teams provide at Lincoln House.

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Review from Loraine K (Daughter of Resident) published on 12 April 2023 Submitted via Postal Card
Overall Experience
My mum joined the family at Lincoln House Care Home in April 2021 and what a happy care home we have found. All the staff go above and beyond to help all the residents have a happy time while in their care and a very warm welcome to visitors, from the excellent cream teas, summer fete, Christmas fare and great entertainment, invited into the home. Lincoln House has it all.

I am very happy with this care home for my mum. One big happy family.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for your kind words. We are so pleased that you are happy with the care we provide and the services we offer at Lincoln House.

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Review from P W (Son of Resident) published on 15 February 2023 Submitted via Postal Card
Overall Experience

My mother and father have been residents of Lincoln House and being well looked after. Help was given to both to meet their differing needs. The staff have always been curious and caring this was only emphasised when unfortunately my father passed away, and the care and attention given to my mother was exemplary. Thank you.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to write a review for us. We will ensure that the team at Lincoln House receives your kind words.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 June 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Lincoln House Care Home.

Upcoming Events

There are no upcoming events for Lincoln House Care Home.

Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Lincoln House Care Home.

Meet the Team (1)

Roxana Safta
Roxana SaftaJob Title:Home ManagerJoined: 2026

Roxana joined Lincoln House in January 2026.

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