Lincoln House Care Home

Dereham Road, Dereham NR20 4LT
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9.7 98 Reviews
  • Lincoln House Care Home, Dereham
Lincoln House Care Home provides a versatile range of care packages, taking a person-centred approach towards residential, nursing and respite packages, at the same time as being able to offer skilled palliative care.

A team of specialists are fully-equipped in achieving their potential on care and nursing performance, while being dedicated to a pleasant living environment in which activities and personal freedoms are supported.

Numerous events and entertainments are organised for residents benefit, though the privacy and dignity of all residents is also central to the provision carried out.
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Care Provided by Lincoln House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1200
  • Self-Funded Nursing Care: £1200 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1200
  • RESPITE Self-Funded Nursing Care: £1200 – £1298

Our fees are calculated following a pre assessment of care needs required and the room selected.
Please note that quoted nursing fees do not include FNC.

The price(s) shown are provided by the care home. Contact Lincoln House Care Home for full pricing details and T&Cs.

Contact Lincoln House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Lincoln House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Roxana Safta (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (6)

Lincoln House Care Home Reviews (98)

9.7

Lincoln House Care Home has a Review Score of 9.7 (9.664) out of 10, based on 15 reviews in the last 2 years.
Over all time Lincoln House Care Home has 98 reviews.

Overall Experience
  • 82
  • 15
  • 1
  • 0
  • 0
Date Published
  • 98
  • 8
  • 10
  • 15
  • 83
Reviewer Connection to Lincoln House Care Home
  • 40
  • 11
  • 9
  • 9
  • 6
  • 6
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 98, showing 21-40
Review from John S (Son of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Lincoln House since the 26th of May 2023 and our whole family is delighted by the thoughtful care given to her by the staff.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for your thoughtful comments. We are so pleased that you are happy with the care that your mum receives at Lincoln House.
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Review from J H (Daughter of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have nothing but praise for all the staff and the support they have given us as a family. They have not only made a difference to an old lady who has gone from being grumpy to being happy and contended, and everyone has made a difference by achieving this for the whole family and allowing me to start
my relationship with my mother. Please thank all the staff members for their good work and support.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for your touching comments and feedback. We will pass your review on to the wonderful team at Lincoln House.
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Review from F W (Son of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You do a great job looking after mum and she says she is very happy to live here and I have no worries about anything at all. Thank you.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for completing a review for us. We are so pleased that you and your Mum are happy with all the services that we provide at Lincoln House.
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Review from M W (Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is such a lovely place to live I am so happy to be here.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for taking the time to complete a review for us. We are so pleased that you are happy living with us.
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Review from J G (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lincoln House Care Home in Swanton Morley is a very lovely welcoming place for my father and for us and his relatives. The staff are always friendly and kind and I believe any father is happy here. The care is excellent and carried out very sympathetic at least. I believe the food is excellent and the
residents have plenty of activities to occupy them if they wish.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for taking the time to complete a review for us. We are so pleased that you are happy with the care and services that are provided by our fantastic team at Lincoln House.
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Review from C W (Daughter of Resident) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a difficult and worrying few years for the family caring for mum at home she was admitted to the care of Lincoln House Care Home in March, following a hospital stay. We had been anxious about her move into care but I can honestly say that the wonderful staff at Lincoln House have made it very
stress-free for us. Mum has settled in well and is enjoying life there. Rather than spending long days on her own she is now taking part in the many activities and enjoying being with the other residents. She is well cared for and enjoys the wonderful home-cooked meals. She has dementia which makes it hard for her to communicate but the staff have shown kindness and patience in making sure her needs are met. Now we can relax knowing she is safe and happy. Thank you so much to everyone there.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for taking the time to complete a review for us. Your comments mean so much to us at Lincoln House and we will ensure that this is passed onto the fantastic team that we have.
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Review from C T (Wife of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very genuine people. The staff are very helpful. Overall very caring. Cleanliness very good no nasty smells. Plenty of parking and there is a bus service to the home.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for taking the time to complete a review for us. We are so pleased that you have rated us five stars. Your feedback will be passed on to our fantastic team.
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Review from P B (Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been here for a few weeks but feel much more secure and safe. Very happy with everything so far.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for taking the time to complete a review. We are so pleased that you are happy living with us.
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Review from K T (Daughter of Resident) published on 8 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived just over two weeks ago when it became apparent that she couldn't return home after being in hospital with urosepsis. The staff have been so kind in helping Mum settle in and have given the family much support and reassurance. Her dementia makes it hard for her to interact at times, but
everyone tries hard to include her and help her to integrate with other residents. We are so happy with our choice of Lincoln House.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for taking the time to complete a review for us. We are so pleased to read that you are happy with the care that we provide at Lincoln House. This will be passed on to our fantastic team.
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Review from Helen J (Sister of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always a pleasure to visit my brother, although it's hard to catch him when he's busy, either making things, being entertained or watching a film. The staff are always wonderful, and I am so pleased that my brother received a place here. I know he is well looked after.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for taking the time to provide us with a review. We are so pleased to read your comments in regard to the care and quality of life that we provide at Lincoln House. We will ensure that this is passed onto our fantastic team at the home.
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Review from Amanda J (Daughter of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first moment I spoke to the lead nurse about getting my mother out of hospital and into Lincoln House Care Home urgently, I was treated with so much kindness and understanding. The administration and reception were so professional and arranged Mum's admission without any worries for us. All
the nursing staff are wonderful, kind and respond quickly. The food is really great. Mum's room with an ensuite is cheery and comfortable. Mum has recovered so well at Lincoln House when we feared the worst in hospital.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for your kind words and for taking the time to complete a review for us. We are so pleased that you are happy with the service our hardworking teams provide at Lincoln House.
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Review from Loraine K (Daughter of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum joined the family at Lincoln House Care Home in April 2021 and what a happy care home we have found. All the staff go above and beyond to help all the residents have a happy time while in their care and a very warm welcome to visitors, from the excellent cream teas, summer fete, Christmas fare
and great entertainment, invited into the home. Lincoln House has it all.
I am very happy with this care home for my mum. One big happy family.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for your kind words. We are so pleased that you are happy with the care we provide and the services we offer at Lincoln House.
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Review from P W (Son of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father have been residents of Lincoln House and being well looked after. Help was given to both to meet their differing needs. The staff have always been curious and caring this was only emphasised when unfortunately my father passed away, and the care and attention given to my mother
was exemplary. Thank you.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for taking the time to write a review for us. We will ensure that the team at Lincoln House receives your kind words.
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Review from Diane J (Daughter-in-law of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having moved Dad from a previous home to meet his needs, Lincoln House Care Home have certainly met them. Dad has improved hugely, put on weight and always looks so clean, tidy and cared for. He is so well looked after, safe and entertainment is so good with different activities Dad is interested in.
Food is magnificent and the Christmas menu was amazing. Well done to all.
Reply from Richard Lain-Smith, Marketing Manager at Lincoln House Care HomeThank you for this lovely review of the care and support your dad is receiving at Lincoln House.
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Review from Paula B (Friend of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the kind staff who helped care for my friend. The care she received was of a very high standard, and the wound care was exceptional. After years of ulcerated legs and being in pain, she was with you for just over a month, and you managed to heal her legs. Thank you so much, everyone,
at Lincoln House.
Reply from Richard Lain-Smith, Marketing Manager at Lincoln House Care HomeThank you so much for your kind comments about the care and support your friend received at Lincoln House.
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Review from H G (Friend of Resident) published on 6 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found it difficult to find the right nursing home for her, but we have. The staff are kind and caring. I can leave her in the staff's care, knowing that she is well looked after. Thank you, Lincoln House.
Reply from Richard Lain-Smith, Marketing Manager at Lincoln House Care HomeThank you for your kind thoughts about the care provided at Lincoln House.
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Review from Mervyn W (Resident) assisted by family/friend published on 3 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I started with respite and have decided to become a full-time resident. I feel I am settling nicely. The staff are good and approachable.
Reply from Richard Lain-Smith, Marketing Manager at Lincoln House Care HomeThank you for your kind comments, and we are so pleased you have decided to continue your stay at Lincoln House.
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Review from Jean R (Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy here, enjoying the food. The carers are excellent, they are always ready to help.
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Review from Danae G (Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well satisfied with food and accommodation.
Reply from Rachel Atwell, Customer Relations Manager at Lincoln House Care HomeThank you so much for taking the time to complete this review, a member of our team will see you shortly to see what we can do to make all areas 5 star.
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Review from Carol C (Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having not been in care before, I had such bad reports of being in a care home. What I had experienced was so far from the truth. I could quite happily stay at Lincoln House for the durations of my life.
Reply from Garry Gardiner, Commercial Director at Lincoln House Care HomeThank you for your kind feedback. We will ensure that this is passed on to the great team at Lincoln House.
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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Lincoln House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Lincoln House Care Home is calculated as follows: ( (146 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 180 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Lincoln House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

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Roxana Safta

Job Title: Home Manager Joined: 2026

Roxana joined Lincoln House in January 2026.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lincoln House Care Home to verify any information. View our terms and conditions. Lincoln House Care Home has an Enhanced Service - more info.