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Lincoln House Care Home

Dereham Road, Dereham, Norfolk NR20 4LT
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Lincoln House Care Home, Dereham
Lincoln House Care Home, Dereham
Lincoln House Care Home, Dereham

Lincoln House Care Home provides a versatile range of care packages, taking a person-centred approach towards residential, nursing and respite packages, at the same time as being able to offer skilled palliative care.

A team of specialists are fully-equipped in achieving their potential on care and nursing performance, while being dedicated to a pleasant living environment in which activities and personal freedoms are supported.

Numerous events and entertainments are organised for residents benefit, though the privacy and dignity of all residents is also central to the provision carried out.

Care Provided by Lincoln House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,400£1,200 - £1,400
Nursing Care£1,200 - £1,400£1,200 - £1,400
Our fees are calculated following a pre assessment of care needs required and the room selected.

Please note that quoted nursing fees do not include FNC.

Contact Lincoln House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Roxana Safta (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (6)

Lincoln House Care Home Reviews (105)

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9.8

Lincoln House Care Home has a Review Score of 9.8 (9.829) out of 10, based on 21 reviews in the last 2 years. Over all time Lincoln House Care Home has 105 reviews.

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Showing 105 reviews matching selected criteria
Review from Pauline W (Daughter of Resident) published on 19 June 2019 Submitted via Postal Card
Overall Experience

The care and staff are excellent, my mother was as happy as she could be with her disability. The reception very helpful and the decor on the entrance very inviting. Pity about the admin sorting out money issues.

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Review from Karen N (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience
Both my parents were cared for by the fabulous staff at Lincoln House. They were happy there and were always treated as individuals and with respect and dignity. They were kept comfortable, warm and safe.
The food was brilliant and they both enjoyed their meals and were delighted when we could share those important times with them.

Following the sad death of my father, the care workers took time to ensure mum has the extra support she needed.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words. We will ensure that your comments are passed on to our wonderful team at Lincoln House.

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Review from T N (Grandson of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience

The staff are all considerate, polite, respectful and have a caring attitude towards both residents and their families. It feels like an extending family.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your lovely comments. It means so much that you feel part of our family.

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Review from P A (Friend of Resident) published on 8 May 2019 Submitted via Postal Card
Overall Experience
Found carers very kind and helpful to ourselves and our friend.

The home is lovely and clean and cheery. Nice rooms and plenty of quiet places. Good parking.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words in regard to Lincoln House. We will ensure that your comments are passed onto our team.

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Review from Alison D (Daughter of Resident) published on 9 November 2018 Submitted via Website
Overall Experience

Our mum spent just over 10 weeks at Lincoln House. From the minute I took her into her room, she was given excellent quality care; from the food, nurses to personal palliative care, always doing the best possible care for her in every way. We as a family spent many hours with our mum, sometimes through the night, the nurses were always popping in to check on our mum and giving us plenty of tea & coffee.

Reply from Viktor Zak, Senior Regional Manager at Lincoln House Care Home

We would like to thank you for your feedback. It was a pleasure to be able to support your mum and you as a family. Thank you very much.

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Review from John C (Husband of Resident) published on 27 September 2018 Submitted via Website
Overall Experience

Let's face it - care homes do not attract the best of press reports of late and it was with some trepidation I entered Lincoln House some nine months ago. NOTHING is too much trouble. Headed by a most efficient management team the whole operation gels, from the very varied entertainments programme to the facilities available. If you are considering a care home don't take my word, go and see for yourself!

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Review from Janet A (Daughter of Resident) published on 4 September 2018 Submitted via Website
Overall Experience

My father was initially in Lincoln House Care Home for respite but decided he liked it so much that he wanted to stay. Staff are brilliant, care has been absolutely fantastic, he loves the food and can’t fault it in any way. It’s the happiest I’ve seen him in years.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words. At Lincoln House, we are passionate about ensuring a good quality of life to all our residents, and your comments confirm to us that we are delivering this. We are so pleased that your father is enjoying our home and everything that we offer.

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Review from J I (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card
Overall Experience
My mother came into Lincoln House on March 27th, 2018.
Since she has been here, the home has treated her very well.
They have tried to manage her pain regularly and she has settled in after a little while as she was rather upset and distressed when she first arrived.
She is on CHC and her health has not improved but they are managing her pain.

The staff are very good to her and we feel as a family that she is safe and being looked after.

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Review from J S (Daughter of Resident) published on 4 June 2018 Submitted via Postal Card
Overall Experience
I, being her daughter and looking after her for thirteen years plus, am so happy and relieved to have Lincoln House to put Mum in.
The experience her and the family have had is second to none. People and care are wonderful.
I can now rest and be relieved she is in safe hands.

Thank you to all the staff, management and those who all play a part in running and making this a wonderful place.

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Review from Emma F (Daughter of Resident) published on 25 April 2018 Submitted via Website
Overall Experience
My father has been in Lincoln House since March of this year. Lincoln House is exceptionally welcoming and has a warm homely feel.

My father is happy and settled, he has a comfortable room and enjoys waving to the staff and visitors as they pass his window. He enjoys a lovely breakfast each morning in the breakfast room and then wanders to his favourite chair in one of the two cosy day rooms. The staff are extremely friendly, helpful and caring and always have a smile on their faces. I have peace of mind that he is well cared for and safe. Thank you Lincoln House.

Reply from Emma Bayne, General Manager at Lincoln House Care Home

Thank you Emma - it's always a pleasure to receive positive feedback. I am thrilled that we have made a positive impact on Dad's wellbeing and that you and your family feel welcome here at Lincoln House.

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Review from Eunice N (Friend of Resident) published on 5 April 2018 Submitted via Postal Card
Overall Experience

Pleasantly surprised! Residents happy and chatty with lots of laughter and my friend loves being there and hopes to stay.

The place felt fresh and clean and staff are very helpful. A very happy visit and has uplifted my preconceptions of a care home.

Reply from Emma Bayne, General Manager at Lincoln House Care Home

What a lovely review - thank you for sharing your thoughts.

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Review from Rita S (Friend of Resident) published on 16 March 2018 Submitted via Postal Card
Overall Experience

The care home was clean and welcoming. The residents are actively taking part in gentle exercises when I was there and all seemed to be happy and relaxed. The rooms were furnished and light.

Reply from Emma Bayne, General Manager at Lincoln House Care Home

Thank you, Rita, for your feedback - this will be shared with the team who try their utmost to make sure everyone has an enjoyable experience at Lincoln House.

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Review from Ian M (Husband of Resident) published on 16 March 2018 Submitted via Postal Card
Overall Experience

Before my wife became a resident. I made several enquiries about Lincoln House and decided this home was what my wife needed. Having been there since three days before Christmas 2017. All have been great and all the staff treat you like part of a large family "no" Mr or Mrs, just Christian names which is good. Nothing is too much trouble and we all are pleased how my wife is looked.

Reply from E Bayne, General Manager at Lincoln House Care Home

Thank you Ian - I am really pleased that you and your wife are happy with the care provided at Lincoln House.

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Review from Elaine W (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card
Overall Experience

Brilliant nursing care home. Viewing of the whole site was open/friendly - all rooms (bedrooms/offices/lounges/showers) could be seen. All staff spoke to us.

Once a resident, my mum had a homely bedroom, she felt it was hers and just like a real bungalow. The staff were so kind, accommodating and saw to her every need. It was clean in the lounges, kitchen area and corridors. I, as a visitor, was always welcome. It was safe and phone calls to me were made directly when there was a change in condition.

Reply from Emma Bayne, General Manager at Lincoln House Care Home

Thank you for your kind words - positive feedback is always shared with the team. I am really pleased that we made Mum at home and also welcomed her family.

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Review from Victoria F (Daughter of Resident) published on 18 January 2018 Submitted via Postal Card
Overall Experience

I was very impressed by the end of life care offered to my father. The staff treated him with respect, compassion, tenderness and dignity. They were always accessible, warm, friendly and understanding towards me in the last weeks of his life. They communicated his situation to me clearly and kept in regular contact. After his death, the staff dealt sensitively with family dynamics and needs. Their guidance throughout the process was invaluable.

Reply from Emma Bayne, General Manager at Lincoln House Care Home

Thank you for your lovely words.

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Review from Joan W (Respite Resident) published on 4 January 2018 Submitted via Postal Card
Overall Experience

Everybody made it nice for me and I had a very happy time.

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Review from Lesley W (Daughter of Resident) published on 11 December 2017 Submitted via Website
Overall Experience

Surroundings are excellent and well-furbished rooms and communal areas.

The care received by father was second to none with seemingly no problem that could not be overcome. From the admin staff through to the nursing staff, all were excellent and empathy with residents was very good.

There was a wide variety in the choice of meals and food was always fresh and cooked to a very high standard and served hot.

Management were always available to discuss any issues and with nurses on site and a surgery nearby, there was comfort in knowing that help was always available.

An excellent home where smiles went miles. Thank you.

Reply from Emma Bayne, General Manager at Lincoln House Care Home

Thank you so much for your kind words. We shall miss your regular visits.

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Review from Jane M (Daughter of Resident) published on 31 October 2017 Submitted via Postal Card
Overall Experience

The staff brought my mother to my house in the mini-bus (my mother is wheelchair bound) so mum could enjoy her 90th birthday lunch with her 5 children who hadn't been altogether for 18 years. The staff collected mum and took her back to her room.

Incredible pleased with the home and Mum is happy there.

Reply from Emma Bayne, General Manager at Lincoln House Care Home

Thank you so much for your kind words. I will share these with the team and I know your comments will mean a lot to them.

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Review from Carole T (Sister of Resident) published on 30 October 2017 Submitted via Postal Card
Overall Experience

I visit weekly and find the staff very sociable and approachable. The general appearance of rooms, walkways and group rooms are very clean and kept tidy. I am pleased with the way my sister is looked after.

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Review from T A (Granddaughter of Resident) published on 9 October 2017 Submitted via Website
Overall Experience

My Grandmother has been a resident now for over two and a half years. I can honestly say moving to Lincoln House was the best thing she has done for herself. My Grandmother is treated so well and looked after by some excellent staff. Staff are always incredibly friendly to us when we visit and are always happy to answer any questions we may have.

I would certainly recommend Lincoln House as a caring and pleasant home.

Reply from Garry Gardiner, Operations Manager at Lincoln House Care Home

Thank you for your kind words. It means a lot to us that your Grandmother is happy at Lincoln House and that you speak so highly in regard to our staff. Hopefully we will see you at one of our Christmas events coming up shortly.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 June 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (5)

Accreditations

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Meet the Team (1)

Roxana Safta
Roxana SaftaJob Title:Home ManagerJoined: 2026

Roxana joined Lincoln House in January 2026.

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