Lincoln House Care Home

Dereham Road, Dereham NR20 4LT
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9.3 90 Reviews
  • Lincoln House Care Home, Dereham
Lincoln House Care Home provides a versatile range of care packages, taking a person-centred approach towards residential, nursing and respite packages, at the same time as being able to offer skilled palliative care.

A team of specialists are fully-equipped in achieving their potential on care and nursing performance, while being dedicated to a pleasant living environment in which activities and personal freedoms are supported.

Numerous events and entertainments are organised for residents benefit, though the privacy and dignity of all residents is also central to the provision carried out.
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Care Provided by Lincoln House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1200
  • Self-Funded Nursing Care: £1200 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1200
  • RESPITE Self-Funded Nursing Care: £1200 – £1298

Our fees are calculated following a pre assessment of care needs required and the room selected.
Please note that quoted nursing fees do not include FNC.

These prices are only a guideline, please contact Lincoln House Care Home to find out the exact price for your requirements.

Contact Lincoln House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Lincoln House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Caul (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (60)

Lincoln House Care Home Reviews (90)

9.3

Lincoln House Care Home has a Review Score of 9.3 (9.283) out of 10, based on 10 reviews in the last 2 years.
Over all time Lincoln House Care Home has 90 reviews.

Overall Experience
  • 75
  • 14
  • 1
  • 0
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Date Published
  • 90
  • 2
  • 5
  • 10
  • 80
Reviewer Connection to Lincoln House Care Home
  • 36
  • 11
  • 8
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Total of 90, showing 61-80
Review from Joan W (Respite Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody made it nice for me and I had a very happy time.
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Review from Lesley W (Daughter of Resident) published on 11 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Surroundings are excellent and well-furbished rooms and communal areas.


The care received by father was second to none with seemingly no problem that could not be overcome. From the admin staff through to the nursing staff, all were excellent and empathy with residents was very good.


There was

a wide variety in the choice of meals and food was always fresh and cooked to a very high standard and served hot.


Management were always available to discuss any issues and with nurses on site and a surgery nearby, there was comfort in knowing that help was always available.


An excellent home where smiles went miles. Thank you.

Reply from Emma Bayne, General Manager at Lincoln House Care Home
Thank you so much for your kind words. We shall miss your regular visits.
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Review from Jane M (Daughter of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff brought my mother to my house in the mini-bus (my mother is wheelchair bound) so mum could enjoy her 90th birthday lunch with her 5 children who hadn't been altogether for 18 years. The staff collected mum and took her back to her room.


Incredible pleased with the home and Mum is happy

there.
Reply from Emma Bayne, General Manager at Lincoln House Care Home
Thank you so much for your kind words. I will share these with the team and I know your comments will mean a lot to them.
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Review from Carole T (Sister of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit weekly and find the staff very sociable and approachable. The general appearance of rooms, walkways and group rooms are very clean and kept tidy. I am pleased with the way my sister is looked after.
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Review from Len S (Son of Resident) published on 9 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was such a stressful time when we knew mum could not live by herself anymore and we could not have found a more caring and loving home. The peace of mind we have with her living here is amazing and all the staff are awesome.
Reply from Garry Gardiner, Operations Manager at Lincoln House Care Home
Thank you for your kind review. We always try to support the family as well as our resident as we appreciate it is a very stressful time. We are so happy that your mum enjoys being at Lincoln House…read more
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Review from T A (Granddaughter of Resident) published on 9 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother has been a resident now for over two and a half years. I can honestly say moving to Lincoln House was the best thing she has done for herself. My Grandmother is treated so well and looked after by some excellent staff. Staff are always incredibly friendly to us when we visit and are always
happy to answer any questions we may have.


I would certainly recommend Lincoln House as a caring and pleasant home.

Reply from Garry Gardiner, Operations Manager at Lincoln House Care Home
Thank you for your kind words. It means a lot to us that your Grandmother is happy at Lincoln House and that you speak so highly in regard to our staff. Hopefully we will see you at one of our…read more
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Review from Jennifer W (Daughter of Resident) published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care an amazing team. Mums needs have been met, she has made to feel welcome the care team have been so helpful and very comforting, can't say enough. Thank you from both me and my mum.
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Review from Susan H (Sister of Resident) published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have asked for any more for my sister, what wonderful care!
Thank you all.
Reply from Garry Gardiner, Operations Manager at Lincoln House Care Home
Thank you so much for your lovely comments. Feedback such as this gives our teams a real boost in recognition of the great job and hard work that they do on a daily basis.
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Review from J B (Regular Volunteer) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visits to Lincoln House Care Home by me and other knitters are always a rewarding event.
We regularly join in with residents knitting groups who also support Norfolk knitters.
Always smiling. Their activities manager actively encourages interaction with others.
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Review from P S (Wife of Resident) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
What a wonderful welcome we received at Lincoln House when I accompanied my husband from hospital, for end of life care. Everyone is so friendly and relaxed, and the general atmosphere is homely. It seems nothing is too much trouble, from a shower at an odd time to a meal of food not on the menu!


The

visitors' kitchen is a useful facility for heating soup, getting ice for drinks or making a cuppa! There are activities to entertain people but my husband enjoyed the peace and quiet and was checked regularly.
Reply from Emma Bayne, General Manager at Lincoln House Care Home
Thank you for your kind words. The team at Lincoln House strive to tailor the care and support given to residents and their loved ones as individualised as possible.
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Review from Stephanie H (Stepdaughter of Resident) published on 6 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
You won't find better!


My father needed palliative care. The carers were excellent, providing him and his family care with kindness, skill, and a smile. The food was fantastic, fresh local asparagus and sumptuous chicken pie would persuade him to eat if anything would. Many times they went out of

their way to go above and beyond to help; from admitting in record time to finding him lip salve.


Two other facts are important. First, life simply isn't always perfect (this is as close as it gets). They dealt with concerns as something to address, not be defensive about. That is so unusual!
The 2nd major plus is their GP. I have lots of experience of palliative care in nursing homes, and he is exceptional; up front, practical, and kind. I saw lots of examples of him going in (unpaid) out of hours and going way beyond what could be expected of a GP. Prior planning is key to a good death, and he planned effectively.


I am very grateful for the care they gave my father and his family, in his last days.

Reply from Emma Bayne, General Manager at Lincoln House Care Home
Thank you for taking the time to review us. Your positive and touching words will be shared with the team and our supporting GP. I am proud to be the General Manager of a team which goes the extra…read more
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Review from D C (Resident) published on 19 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressed with the level of cleanliness, prompt service and caring attitude of the staff.
Beautiful grounds and excellent food.
Reply from Emma Bayne, General Manager at Lincoln House Care Home
Thank you for taking the time to review us. We strive to deliver a first class service to all who reside here.
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Review from Carol E (Daughter of Resident) published on 10 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I know that every time I leave Lincoln House, that my mother is in safe, caring hands. She is very frail now but always handled with care dignity and respect. A recent hospital stay caused many problems but since she has been back in the home, her health, demeanour and well-being have all improved immensely.
There is always laughter and a feeling of warmth. I visit at varied times of the day but have never felt it was the "wrong" time. I am made so welcome and I know that although my mother would have hoped for a few more years of independent living, that this is the very best option for her now. We are lucky to have a room, with fantastic staff. Thank you, Lincoln House
Reply from Garry Gardiner, Regional Operations Manager at Lincoln House Care Home
Thank you so much for your kind words. The team work very hard to ensure that a high quality of care is always maintained as well as offering a good quality of life through activities, good home…read more
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Review from Rebecca E (Granddaughter of Resident) published on 18 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic environment where the lovely staff go above and beyond to make residents feel at home, the personal extra touches such as birthday cakes, positioning bird tables outside the window and popping in for chats make for a first class service. On entering the building knowledgeable staff are smiling
and friendly always offering to help in any way they can. They seem to genuinely care for the residents and do everything possible to make the stay A good one. The building itself is welcoming, clean and inviting. The food is good and varied and staff are always happy to offer a resident an alternative if nothing takes their fancy. Being able to go and eat Sunday lunch with my grandmother is lovely, this service enables to get together and make her feel included in celebration meals. I am incredibly happy my grandmother is able to reside at Lincoln House Care Home knowing when I finish my visit the staff will continue to look after her with the dignity and care she deserves.
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Review from Charlotte E (Granddaughter of Resident) published on 4 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly staff and nice atmosphere with activities each day.
Feel very welcome when I go to visit my nan. The food is of a good standard with nicely decorated rooms.
Staff always keep family updated with any medical issues etc.
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Review from Bev (Daughter of Resident) published on 3 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad continues to be well cared for by everyone; nurses, carers, chefs, tea makers, cleaners, wardrobe assistants, event organisers... well everyone. Now his health has inevitably declined so much, I'm pleased staff were able to get to know him before. Perhaps it is obvious to say but the continuity
of staff and care have helped us enormously. It is very reassuring to see kindness and compassion given when at our most vulnerable. I know dad finds it helpful that you give him the time he needs, responds at an appropriate level which has been constantly changing, and of course, also have a laugh and joke about it all!
Thank you.
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Review from Sharon F (Daughter of Resident) published on 31 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been diagnosed with Cancer, and I wanted the best care home for her when she came out of hospital.


I have not been disappointed with Lincoln house and the staff and management are first class.


I have found it extremely easy to discuss any issues regarding my Mothers needs, and can

only thank everyone for making it a really good decision to place her there.


This is a nursing home that I would most definitely recommend for all round caring.

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Review from George S (Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant
Well looked after
Brilliant staffing
No complaints
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Review from Katie B (Great-granddaughter of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after our great grandma. She was ok and then got very sick. Everyone was lovely to us and to her. We could visit anytime and stay for as long as we wanted. Sometimes we would get upset and sometimes we would get upset and sometimes we would laugh with nan and eat her sweeties.
Nan
liked her sherry with her friends and the day animals visited.
Thank you for looking after our nan.
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Review from Mrs C. (Daughter of Resident) published on 16 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went to Lincoln House Care Home in 2006 for a few weeks recuperation following a hospital stay which she enjoyed, and has lived there permanently and very contentedly since 2011. The environment is happy, safe and secure and the staff are all very professional, caring, attentive and friendly.
Everyone is treated with dignity and respect. Any concerns are listened to and dealt with promptly and I am kept up to date and involved with all aspects of mum's care. Individual preferences are catered for and activities, outings and entertainment organised on a regular basis. The menu is varied, food is fresh and cooked on the premises to a high standard. I have also seen two close relatives receive excellent nursing and compassionate and comforting palliative care at Lincoln House in the past few years. Everyone does their very best to be helpful and accommodating to both residents and their families.
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Current Review Score: 9.3 (9.283)

Overview of Review Score

The Review Score of 9.3 (9.283) out of 10 for Lincoln House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.633 for Lincoln House Care Home is calculated as follows: ( (92 Excellents x 5) + (16 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 120 Ratings = 4.633
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.65 Points relating to the number of positive Reviews for Lincoln House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

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Helen Caul

Job Title: Home Manager Joined: 2025

Helen has been with the home since February 2025

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