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Lincoln House Care Home

Dereham Road, Dereham, Norfolk NR20 4LT
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Lincoln House Care Home, Dereham
Lincoln House Care Home, Dereham
Lincoln House Care Home, Dereham

Lincoln House Care Home provides a versatile range of care packages, taking a person-centred approach towards residential, nursing and respite packages, at the same time as being able to offer skilled palliative care.

A team of specialists are fully-equipped in achieving their potential on care and nursing performance, while being dedicated to a pleasant living environment in which activities and personal freedoms are supported.

Numerous events and entertainments are organised for residents benefit, though the privacy and dignity of all residents is also central to the provision carried out.

Care Provided by Lincoln House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,400£1,200 - £1,400
Nursing Care£1,200 - £1,400£1,200 - £1,400
Our fees are calculated following a pre assessment of care needs required and the room selected.

Please note that quoted nursing fees do not include FNC.

Contact Lincoln House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Roxana Safta (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (6)

Lincoln House Care Home Reviews (105)

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9.8

Lincoln House Care Home has a Review Score of 9.8 (9.829) out of 10, based on 21 reviews in the last 2 years. Over all time Lincoln House Care Home has 105 reviews.

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Showing 105 reviews matching selected criteria
Review from Diane J (Daughter-in-law of Resident) published on 27 January 2023 Submitted via Postal Card
Overall Experience

Having moved Dad from a previous home to meet his needs, Lincoln House Care Home have certainly met them. Dad has improved hugely, put on weight and always looks so clean, tidy and cared for. He is so well looked after, safe and entertainment is so good with different activities Dad is interested in. Food is magnificent and the Christmas menu was amazing. Well done to all.

Reply from Richard Lain-Smith, Marketing Manager at Lincoln House Care Home

Thank you for this lovely review of the care and support your dad is receiving at Lincoln House.

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Review from Paula B (Friend of Resident) published on 25 January 2023 Submitted via Website
Overall Experience

Thank you to all the kind staff who helped care for my friend. The care she received was of a very high standard, and the wound care was exceptional. After years of ulcerated legs and being in pain, she was with you for just over a month, and you managed to heal her legs. Thank you so much, everyone, at Lincoln House.

Reply from Richard Lain-Smith, Marketing Manager at Lincoln House Care Home

Thank you so much for your kind comments about the care and support your friend received at Lincoln House.

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Review from H G (Friend of Resident) published on 6 January 2023 Submitted via Postal Card
Overall Experience

We found it difficult to find the right nursing home for her, but we have. The staff are kind and caring. I can leave her in the staff's care, knowing that she is well looked after. Thank you, Lincoln House.

Reply from Richard Lain-Smith, Marketing Manager at Lincoln House Care Home

Thank you for your kind thoughts about the care provided at Lincoln House.

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Review from Mervyn W (Resident / Service User) published on 3 January 2023 Submitted via Postal Card
Overall Experience

I started with respite and have decided to become a full-time resident. I feel I am settling nicely. The staff are good and approachable.

Reply from Richard Lain-Smith, Marketing Manager at Lincoln House Care Home

Thank you for your kind comments, and we are so pleased you have decided to continue your stay at Lincoln House.

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Review from Jean R (Resident / Service User) published on 10 March 2022 Submitted via Postal Card
Overall Experience

I am very happy here, enjoying the food. The carers are excellent, they are always ready to help.

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Review from Danae G (Resident / Service User) published on 9 June 2021 Submitted via Postal Card
Overall Experience

Well satisfied with food and accommodation.

Reply from Rachel Atwell, Customer Relations Manager at Lincoln House Care Home

Thank you so much for taking the time to complete this review, a member of our team will see you shortly to see what we can do to make all areas 5 star.

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Review from Carol C (Resident / Service User) published on 7 June 2021 Submitted via Postal Card
Overall Experience

Having not been in care before, I had such bad reports of being in a care home. What I had experienced was so far from the truth. I could quite happily stay at Lincoln House for the durations of my life.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for your kind feedback. We will ensure that this is passed on to the great team at Lincoln House.

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Review from Karen D (Granddaughter of Resident) published on 19 October 2020 Submitted via Website
Overall Experience

Our grandmother / mother has been a resident in Lincoln House for just over a year. The past 6 months have been very challenging and distressing but despite this the staff have remained positive and upbeat. This week was a big birthday and they made a huge effort to make this day as special as it could be under the circumstances. Beautiful cakes, flowers, afternoon tea and favourite meal for lunch taking time to help open cards and gifts and sing Happy Birthday. We obviously wished as a family we could all visit in person but we are so grateful that it was such a lovely day and we know that the best care possible is given at all times.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words. We will ensure that the great team at Lincoln House receive your feedback. We have seen the photographs and it looked like everyone had a great time at the birthday party.

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Review from J C (Daughter of Resident) published on 22 May 2020 Submitted via Postal Card
Overall Experience

Lincoln House was a necessity rather than a choice because of NHS pressure to discharge, and therefore booked on a temporary basis. However, Mum chose to stay as she felt "comfortable, cared for and safe". As a retired physiotherapist with vast experience of homes, I saw Lincoln House through a daughter's and a professional's eye. Apart from the high standard of personal hygiene, cleanliness, activities, garden's, GP support etc, the huge positive point is the staff's sensitivity of care. From a lady who was hesitant to be leaving her room to one who joined in everything but who was bed-bound in her final weeks, the carer and staff gave a seamless, supporters and never rushed, always allowing Mum to keep her dignity and independence of choice. Amazingly impressive.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you so much for your kind words. We will ensure that this feedback is passed on to our fantastic team at Lincoln House.

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Review from M W (Son of Resident) published on 13 May 2020 Submitted via Postal Card
Overall Experience
My mother has a lifetime fear and antipathy of going into a home; her view of her four years at Lincil House proved to be in direct contrast.
She felt safe and secure. She was engaged and entertained. She participated in activities and was very content with her accommodation and surroundings.

Above all, she was cared for, looked out for and love. We, and she, could not have hoped for more.

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Review from Anne T (Daughter of Resident) published on 5 May 2020 Submitted via Website
Overall Experience

My mum lived at Lincoln House for five and a half years, having gone there for end of life care. Testimony, therefore, to the wonderful care she received, as well as her own will to live, that 'end of life' turned out to be years rather than weeks. She continued to receive nursing care throughout this time.

Mum wasn't just 'in a home' but 'at home'. Nurses, carers, catering staff, cleaners, maintenance, admin and entertainment staff were all instrumental in making Mum feel she was living in her own home; in her own personal space with staff who quickly became friends, calling at her door for a chat as well as to give care or help. To feel you are still a part of society and valued; is crucial.

All homes up and down the country have ups and downs, and care homes are no exception. But after so long at Lincoln House, give praise where praise is rightly due. They are a credit to themselves in the quality of care they provide, and I would recommend them too highly to everyone. Excellent.

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Review from Jennie P (Daughter of Resident) published on 15 January 2020 Submitted via Website
Overall Experience
The care and attention that was given to my mum whilst a resident at Lincoln House, and also to my dad as a daily and day-long visitor, I am positive was second to none. I did not want Mum to be in a care home but sometimes it cannot be avoided. So, if it had to be, then I think we were fortunate that she went there.
I personally cannot thank all the staff, carers, cleaners, admin, everyone for their kindness to us as a family, enough.

Thank you!

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind comments and feedback. We will ensure that the hard working team at Lincoln House receive your review.

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Review from K C (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card
Overall Experience

Our father only stayed at Lincoln House for approximately three weeks before he deteriorated, but the level of care, attention and support they provided was beyond excellent. All the staff were very friendly and were easily approachable.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind comments and feedback. We will pass this onto the great team at Lincoln House.

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Review from Katie W (Daughter of Resident) published on 13 December 2019 Submitted via Postal Card
Overall Experience
I honestly don't know where to begin. Every single person that works in Lincoln House Care Home was incredible. As far as I'm concerned, they are all angels on earth.
The care my mother received was exceptional. Their empathy throughout her stay and after her death is something that gives me enormous comfort. I cannot thank them all enough, from the cleaners, kitchen staff, maintenance, reception, carers and nurses.

Wonderful people, thank you so much.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you so much for your moving feedback. We will ensure that this is passed onto the dedicated and hard-working team at Lincoln House.

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Review from Sonya T (Granddaughter of Resident) published on 9 December 2019 Submitted via Website
Overall Experience

One word sums up this home - fantastic. Lincoln House is a home from home environment, from the rooms to the tasty food served. The deputy manager was so helpful from the moment we looked around and all the staff over the entire duration of Nan's stay have been so kind, caring and friendly. During Nan's final few weeks, as difficult as they have been, the staff have been incredible. They treated her with love, kindness and respect. Nothing was too much trouble and I wasn't left out either, getting a hug when they could see I needed one. So supportive and always on hand to offer reassurance and answer any questions. They were so thorough with all their checks and were in regularly and promptly. Nothing was too much for them. I cannot thank them enough for making such a hard time that much easier. I could not recommend this place more and I would definitely give this home a 10/10, should I be asked.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you so much for your kind words and feedback. We will ensure that this is passed onto our dedicated and hard-working team at Lincoln House.

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Review from G F (Regular Volunteer) published on 11 November 2019 Submitted via Postal Card
Overall Experience

The resident I visit is truly thankful to everyone caring for him. Although he was very reluctant to leave his own home, particularly as he'd shared it with his late wife, he realised he could not have remained there. He is grateful for everything everyone does for him. He says no one could do more.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words and feedback. We will ensure that this is passed onto the wonderful team at Lincoln House.

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Review from M L (Respite Resident) published on 8 October 2019 Submitted via Postal Card
Overall Experience
The manager came out to assess me at my home.
I was coming into the home for respite. She was lovely, made me feel at ease when she was explaining about the home. When I arrived at the home I was made very welcome.
My room was lovely, the food was nice and I haven't had home-cooked food for a long time. The staff made me feel part of the family. I didn't have time to get bored as all of the activities being put on.

Everyone was lovely a really nice place I would recommend to anyone and I will be going back.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you, for your wonderful feedback. We are so pleased that you had a lovely stay at Lincoln House. This will be passed onto the fantastic team at the home.

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Review from C R (Daughter-in-law of Resident) published on 4 September 2019 Submitted via Postal Card
Overall Experience

My father-in-law never wanted to go into a care home, but his health left him unable to care for himself. He is now getting used to life in care and he finds the majority of staff very professional and caring, to the point where he feels they treat him like a good friend. We can only praise the staff at Lincoln House for making him feel as comfortable as he can be. He is now getting more involved with the activities run by the entertainment team, which has helped a lot with his mental well being.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words. Please do not hesitate to let us know if there is anything we can do through our activities which will help further to settle Dad in.

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Review from K L (Daughter of Resident) published on 31 July 2019 Submitted via Postal Card
Overall Experience

An amazing place, full of love, laughter and joy for all the residents concerned. I go home every day totally uplifted. The activity program is fantastic. The breadth of things to do and singing is wonderful! As for the care staff, can't fault them. Food and meals are delicious, wonderful choices all catered for. Finally not forgetting the admin staff. The wonderful, helpful, kind ladies on reception, your patience and understanding is so very much appreciated. Couldn't ask for a better place to be. My Dad's choice and I understand why!

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words. We will ensure that this is passed onto our fantastic team.

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Review from L B (Wife of Resident) published on 26 July 2019 Submitted via Postal Card
Overall Experience

I find the staff extremely professional, caring, approachable and welcoming. Reviews are held regularly so feedback/concerns etc can be discussed. Overall, I am very happy with the care my husband receives. Cleanliness is always of a high standard and maintenance is also good. Just needs corridors decorating.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 June 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Lincoln House Care Home.

Meet the Team (1)

Roxana Safta
Roxana SaftaJob Title:Home ManagerJoined: 2026

Roxana joined Lincoln House in January 2026.

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