Review from K M (Wife of Resident) published on 29 September 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
My husband was at Sunnycroft Care Home for 11 months until his death. He was always treated with care and respect and as an individual. All the staff were friendly and caring, both to him and to his visiting family. and nothing was ever too much trouble. When he needed medical treatment, it was always
obtained quickly and his wishes were taken into account, and I was always contacted quickly when it was necessary.
He was reluctant at first to join in the activities on offer, but with the patience of the staff, he gradually joined in and benefitted from them, particularly enjoying the musical sessions. And it was so nice how excited the staff were when he did join in; it made me feel that he mattered as much to them as he did to his family.
Sunnycroft is a lovely care home, and the staff are wonderful - I couldn’t have asked for a better place for my husband.
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Review from A M (Daughter of Resident) published on 27 September 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
My father was a resident at Sunnycroft for a number of months in 2022 to 2023 and I feel lucky that he was allocated a home with such kind and caring staff. Many of them went above and beyond to ensure he had the best of care, whether it be medical attention or support. They were also very welcoming
to me and my family and made my young children feel very welcome and put them at ease when we visited. They put on varied activities for the residents and made his time there safe and as happy as possible. Thank you Sunnycroft.
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Review from Mark F (Son of Resident) published on 29 August 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I wrote a review on Sunnycroft in August 2021 when my mum was there for respite care. My mum's ability to cope with living at home had deteriorated and she decided after her last fall at her cottage and being hospitalised that she would move to a care home. As she had been at Sunnycroft and had liked
the home she decided that she would return there.
The staff for the most part had not changed and she even had her old room back which she was happy with. Mum was only there for about 3 months when her condition, which had been declining due to her failing heart took her life.
But for the time that she was there she did enjoy her stay, she was always happy with the food and care there, if any health issued presented itself it was always addressed, either by the staff or by the local GP surgery.
My mum was not a social beast and did use the facilities that much but did like to have her hair and nails done which was done in house.
All in all a lovely care home and lovely staff. Thank you.
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Review from Brian F (Son of Resident) published on 29 December 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
My father was at Sunnycroft for 12 months up until his recent death. He was always treated with respect, patience and care. Everyone who dealt with him was friendly and treated him as an individual. He often told me he was being well cared for, and I fully agree with him. When medical support was needed,
it was always sent for. They were good at communicating with me whenever they thought it necessary. On my visits, everyone was friendly and made me and my family feel welcome. I am pleased that Dad was able to be looked after so well and am grateful to all the staff concerned. Thank you all.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
7 Sep 2021
Overall
Requires improvement
Caring
Requires improvement
Effective
Requires improvement
Responsive
Good
Safe
Requires improvement
Well-led
Inadequate
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Sunnycroft Care Home
What types of Care is Sunnycroft Care Home registered for?
Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Sunnycroft Care Home have?
There are 44 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Sunnycroft Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Sunnycroft Care Home to the centre of Norwich?
5.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sunnycroft Care Home to verify any information. View our terms and conditions. Sunnycroft Care Home has an Basic Service - more info.