Barchester Alice Grange Care Home

St Isidores, Ropes Drive, Kesgrave, Ipswich IP5 2GA

Alice Grange Care Home is located in Ipswich.

Staff at the care home offers care to younger people with a physical disability and respite and palliative care.

There are Assisted Living studios which vary in size and offer individuals a level of independence. Some of the studios have areas to entertain guests and serve light snacks. They are fully furnished and have an en-suite toilet and shower.

Whether staying at the home for respite, nursing, residential or dementia care, residents of Alice Grange enjoy an active lifestyle with trips to the East Anglian coastline being particularly popular.

Group: Barchester Healthcare Ltd

Person in charge: Michelle Medway (General Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 88 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 30+.

Single Rooms: 82

Shared Rooms: 3

Rooms with ensuite WC: 79

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Alice Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Barchester Alice Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Barchester Alice Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.512 for Barchester Alice Grange Care Home is calculated as follows: ( (249 Excellents x 5) + (156 Goods x 4) + (26 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 432 Ratings = 4.512

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Alice Grange Care Home is based on 28 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.6 positive Reviews (88 registered maximum number of service users ÷ 5). 28 Reviews ÷ 17.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Barchester Alice Grange Care Home has a Review Score of 9.5 (9.512) from 37 Reviews


Average Ratings

  • Excellent
    23
  • Good
    14
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Alice Grange Care Home?

  • Extremely LIKELY
    24
  • Likely
    10
  • Don't know
    1
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Alice Grange Care Home

  • Resident / Service User
    8
  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • more

The services provided meet the standard expected from a purpose built care home.

How likely would you be to recommend Barchester Alice Grange Care Home? Likely

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Average Rating:   4.2 out of 5

Michelle Medway, General Manager at Barchester Alice Grange Care Home responded to this review on 22 May 2018:

Thank you, I will ensure your kind words are passed on to the team.

The management showed support and compassion towards me at a very difficult time when my mum required care. Staff at the Alice Grange went out of their way to support mum to settle into what was to become her new home. Staff are very attentive to my mum's needs and have become her confidants when she is having an "off day". All staff from management, care, activities, domestics and catering go out of their way to make things as comfortable and strive to improve when needed.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Michelle Medway, General Manager at Barchester Alice Grange Care Home responded to this review on 18 Apr 2018:

Thank you for your kind words, I will ensure this is passed on.

The care of my mother, on the whole, is of a good standard. Carers call her by her preferred name and talk to her while administering any care needs. Occasionally, I am concerned when her preferred foods or drinks (yoghurts/orange squash) are not available as they have run out. I am pleased with the communication given by the home to me concerning any developments around my mother's needs.

How likely would you be to recommend Barchester Alice Grange Care Home? Likely

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Average Rating:   3.8 out of 5

Michelle Medway, Manager at Barchester Alice Grange Care Home responded to this review on 26 Mar 2018:

Thank you, I will ensure this issue is rectified immediately.
Any further concerns please do not hesitate to contact me.

Alice Grange has been a home from home for both my mum-in-law now deceased and looking after father-in-law on respite afterwards.
They have supported the family beyond all expectations.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother entered the home on 16th February 2018. I have been impressed by the dedication and care of the staff. My partner and I have always found the staff willing to discuss how my mum has been. The home itself is always well presented, clean and efficient. I would and so would my partner recommend the home to potential clients.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Michelle Medway, Manager at Barchester Alice Grange Care Home responded to this review on 26 Mar 2018:

Thank you for your kind words. We always operate an open door policy, and your feedback is always welcome.

I have found all the headings (as below) describe the needs and conditions for any care home. Alice Grange meets all very very well. Last years CQC review met these conditions with good proving a sound steady progress.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother is very happy here. She joins in the activities, which she enjoys very much. Likes going to the dining room and meeting others to talk with whilst having her meals. Staff very kind and friendly.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Michelle Medway, Manager at Barchester Alice Grange Care Home responded to this review on 26 Mar 2018:

Thank you for your kind words.

I am so very impressed by the ease of access regarding my friend's transfer from hospital into Alice Grange. The General Manager made the transfer seamless, both for myself and my friend. The manager is a true leader, nothing was too much trouble, and she helped with everything that we needed. The Unit Manager is a consummate professional, ensuring my friend's care plan fits her every need perfectly. What a wonderful place for her to live. She loves it already and we are only a week into her stay. Thank you, thank you to all the staff for making my friend feel safe and so well cared for.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Michelle Medway, Manager at Barchester Alice Grange Care Home responded to this review on 05 Mar 2018:

Thank you for taking the time to give the staff this wonderful and valuable feedback.

Excellent and friendly.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

Michelle Medway, Manager at Barchester Alice Grange Care Home responded to this review on 05 Mar 2018:

Thank you for taking the time to give the staff this wonderful and valuable feedback.

My dad spent three weeks in respite care whilst recovering from a mild stroke. His care was good but occasionally he had to wait to be washed and dressed so perhaps another carer on his floor between 8am and 10am would have been advantageous.
The activities were good but sometimes they were cancelled and he wasn't told.
The food was good but unfortunately, there wasn't enough for my dad's appetite but they were always willing to make something different if there wasn't anything on the menu my dad liked.
The room was very nice and any faults were rectified quickly.

How likely would you be to recommend Barchester Alice Grange Care Home? Likely

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Average Rating:   3.8 out of 5

Very caring staff, nice surroundings. All staff are very friendly, helpful and kind.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has been a resident at Barchester Alice Grange Care Home since December 2008. We have seen managers come and go over this time.

At this time, the home seems in a very stable place under the current manager. Morale amongst management and all staff appear good by the CQC and I know the staff now have aspirations to become 'excellent'. As a long time carer of my husband (over 30 years), I feel confident that he is receiving good care which he deserves.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

I have enjoyed my time here, though I took a little while to settle. My only bone of contention is my next door neighbour, who caused considerable trouble and should never be here. Apart from that I get on well with everyone and join all activities.

How likely would you be to recommend Barchester Alice Grange Care Home? Likely

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Average Rating:   4.8 out of 5

There is a lovely friendly atmosphere at Alice Grange Care Home. The staff on Memory Lane are committed to good standards and treat residents with care and respect. The home is well-maintained and decorated by 2 excellent property men. Laundry is good. Food is excellent. Rooms are a good size and regularly cleaned. Activities staff work hard to engage and stimulate residents. The downside is that staffing levels are not always adequate, especially at weekends. Management need to ensure staffing levels are adequate to maintain care standards.

How likely would you be to recommend Barchester Alice Grange Care Home? Likely

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Average Rating:   3.9 out of 5

Staff and carers are very good. They look after my mother very well. Notice a difference in her since having one to one and made friends with all carers.

How likely would you be to recommend Barchester Alice Grange Care Home? Likely

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Average Rating:   4.3 out of 5

My family have been so impressed with the level of care, understanding and support that have been given to my father during his respite stay.
The management and staff have ensured that the whole family have been treated compassionately and as individuals.
My father's surroundings and care have been second to none.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was apprehensive about my first stay in a care home but the staff were lovely and made me feel at ease. I would not worry about staying here again.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Overall impression is very good. All areas are bright, spacious and clean. Staff are always helpful. Rooms are a good size and well furnished.

I'm not sure how much entertainment is provided for residents. It is always quiet when I come but that is always in the morning.

How likely would you be to recommend Barchester Alice Grange Care Home? Neither Unlikely or Likely

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Average Rating:   3.8 out of 5

Mum has been a resident at Barchester Alice Grange Care Home for 3 years and is always treated with respect and dignity. Careers and activity staff always helpful and pleasant. Food always good as is the hostess service. Management always very approachable and caring. All in all, I would totally recommend Barchester Alice Grange Care Home to anyone looking for care for a friend or relative. 10/10.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

In general terms, the care home is very well run, if there are any issues regarding the care and its facilities they have been rectified very quickly. The maintenance procedures are extremely thorough and routines followed to the law. The management at present is very approachable and helpful. As for many other facilities in this field keeping good caring staff can be challenging.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4 out of 5

The staff treat my father with kindness and respect despite his reluctance to seek assistance unless necessary.

How likely would you be to recommend Barchester Alice Grange Care Home? Likely

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Average Rating:   3.8 out of 5

Some carers are good, but not all. Food mostly good but sometimes horrid.

How likely would you be to recommend Barchester Alice Grange Care Home? Unlikely

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Average Rating:   3.5 out of 5

On application, a very positive and well-informed experience. The home itself has a very friendly and well-meaning staff and all your needs are met and catered for.
The centre is clean and spacious and the rooms adequate. A varied menu is provided every day as are the activities for the patients.
All staff are kind, caring and considerate in order to meet your daily needs, but patience is needed at times.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The staff are very friendly. My mother in law needs to be hoisted by two people. They come pretty quickly when she buzzed to be hoisted. If sometimes she had to wait a bit longer, they would let her know, they also tried to address her equipment needs. They have tried a few different commo and hoist jackets to ensure she was comfortable. The manager and activities lead always have time for you. The maintenance manager is very helpful too. We are very happy with my mother in law in their care when she visited us from Essex and had respite.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I was brought here having difficulties at home. It is a wonderful place. I have an excellent room from which I can walk out (when patio door is open) and look at the gorgeous flowers.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

From the moment I walked in the door I was greeted by the lady on the desk and made to feel welcome in the home by all the staff.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I have been a resident for over three years - the care home is about four miles from Ipswich which a regular bus service. It is in a pleasant residential area. The building is well-disguised, spacious and has an air of freshness and character.
The care and attention provided by the well-trained, dedicated staff is very good. Equipment is maintained and certified regularly.
Very good facilities are available - carpet bowls, quizzes, outdoor visits and a bar. Family and friends get a warm welcome. Apart from inadequate staff being available at peak periods, I find that the service is everything that one can reasonably expect.

How likely would you be to recommend Barchester Alice Grange Care Home? Likely

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Average Rating:   4.4 out of 5

The home is clean and the staff are helpful and polite. Sometimes slow if they are busy. I understand there are activities most days but I haven't experienced them.

How likely would you be to recommend Barchester Alice Grange Care Home? Likely

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Average Rating:   4.1 out of 5

Very well appointed.

How likely would you be to recommend Barchester Alice Grange Care Home? Likely

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Average Rating:   4.8 out of 5

Alice Grange has provided our family with an excellent service. Starting when my mother moved in two years ago and continuing when my father became a resident last year. My mother receives nursing care, but the attention she receives goes way above that simple description. All staff are friendly, attentive and considerate to her needs, whether it's an issue to do with her personal care or something to do with everyday life like where the newspapers are, what's for lunch or even helping if she has run out of her favourite puzzle book! In short, Alice Grange has become mum's true home. She really doesn't want to be anywhere else.
My father is a resident on the 2nd floor of Alice Grange, essentially being provided with everything apart from nursing care, which he doesn't need at this stage. But there is still that level of care to ensure he is OK. As a first step away from independent living, Alice Grange has been fantastic for him.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am pleasantly surprised by the standard of room, food and care provided.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Alice Grange Care Home staff have been very welcoming and supportive. They have made great efforts to get to know my mother as she has been very happy staying there. We have known several other homes and Alice Grange Care Home stands out as the best we have experienced by a long way.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother-in-law has Alzheimer's disease. She has been to two care homes before and has not settled. Alice Grange has been excellent. The staff provide consistent and kindly care. They have taken the trouble to get to know her and they excuse her trying behaviour with good humour and fondness.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I live in a Barchester home in Newark and needed some care accommodation to attend my eldest grandsons wedding. The managers between the home helped me achieve being there for their special day. The staff were caring and kind. The home was amazing. They helped everything go smoothly. I highly recommend this home to anyone looking for a care home in this area.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   5 out of 5

This our second visit. The first being yesterday 12th May, we live in South Glos, so some way to visit. From what we have seen of Kesgrave we are very impressed with the home, it is very clean and well looked after with the home. It is very clean and well looked after. We met a lady yesterday and today who has been very kind to us and made us very welcome. We both cannot speak highly enough of Kesgrave and are very happy that my sister-in-law is privileged to be here.

How likely would you be to recommend Barchester Alice Grange Care Home? Don't know

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Average Rating:   5 out of 5

Staff always cheerful and reactive.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The care of my aunt seems to be satisfactory - obviously being in a home is not like being at home but this seems to be a good solution as possible for the care of a 102 year old.

How likely would you be to recommend Barchester Alice Grange Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

July 2015

Job Vacancies

Staff Profiles

Michelle

Michelle Medway

Job Title: General Manager

Joined: 2015

Description:

Michelle is our General Manager and brings to Alice Grange a wealth of experience in the Industry.
Michelle is passionate about what she does and works to support our Nurses in providing second to none nursing care to our residents.

Kristy

Kristy Smith

Job Title: Deputy Manager

Joined: 2009

Description:

Hello! My name is Kristy and I am lucky enough to have worked at Alice Grange since it opened nearly seven years ago. During my time here I have worked as a carer, activities lead,home trainer and Head of Community.

I most recently worked as the Head of Cherry Blossom Community before being promoted to Deputy Manager- I love my job. I can use all of my experience to enable our residents to live as they wish within our home. Our highly trained support Care workers provide person centered care that promotes independence and autonomy at all times. It is a joy to be able work here and we are so lucky to be allowed to be part of our residents day to day life.

Monika

Monika Rohtla

Job Title: Home Administrator

Joined: 2012

Description:

My name is Monika Rohtla, I am the home administrator for Alice Grange which I joined in 2012. I am passionate about my job and, to learn more about my role .At present I am studying towards a degree in Business Management at the Open University.

Among my hobbies, I enjoy hiking and sailing, but singing is my biggest passion. I am a member of three choirs in Ipswich as well as the European Choir of Estonians. Singing provided a great way for me to learn more about people in the UK, their customs and culture.

Like my fellow countrymen, I am very proud to be Estonian. I grew up in the Soviet Era during the cold war. In 1987-88 the country went through a complete transformation – turning from an authoritarian state to a modern and democratic parliamentary country. The nation effectively sang themselves free during the Singing Revolution, which happened without loss of a single soul, in contrast to other Baltic States. Now, 30 years later, the country has re-established its own constitution and is part of the EU and NATO. Estonia is a very innovative country. Few people know that Estonians were instrumental in the development of Skype.

I hope one day you might visit Estonia where you can experience beautiful mosquito-rich summers and walks on the sea during cold (minus 20 degrees!) winters.

Terry

Terry Daly

Job Title: Maintenence Manager

Joined: 2002

Description:

I have been with the company for 15 years, I am well grounded in all aspects of maintenance and care. I enjoy working with staff residents and families.

Lauren

Lauren Grigg

Job Title: Chef

Joined: 2016

Description:

I have been a chef for over 16 years and have very much enjoyed working with some amazing people over the years and have learnt many new techniques and valuable knowledge of the trade, but most important to me I have managed to improve on many of my own nans recipes, she was the lady who taught me at an early stage in my life, you can’t beat, a good home cooked meal and that’s why I would like to bring my skills to Alice Grange

Amanda

Amanda Fletcher

Job Title: Hostess

Description:

Amanda has been with us for a few years now and helps our residents by providing a friendly and professional dining experience.

Yasmin

Yasmin Ibrahim

Job Title: Laundry Coordinator

Joined: 2008

Description:

Yasmin leads our team who work very hard to keep everything ship shape in the Laundry.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Alice Grange Care Home