Barchester Alice Grange Care Home

St Isidores, Ropes Drive, Kesgrave, Ipswich IP5 2GA
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9.9 175 Reviews
  • Barchester Alice Grange Care Home, Ipswich
Alice Grange is a purpose-built residential care home in Ipswich, specialising in 24-hour care for older people including residential care, dementia care and nursing care. Having undergone extensive refurbishment in 2023, Alice Grange is a stunning home offering expert care in a beautiful environment.

Close to the beautiful East Anglian coast line, known for its 'blue flag' beaches, and with good road links to the A12 and A14 trunk roads, Alice Grange is easily accessible from nearby towns like Colchester and Felixstowe.

The bespoke care at Alice Grange is based around personalised care plans, drawn up with the individual and their family to ensure life at Alice Grange feels like home.

The best way to get to know the home is to arrange a visit. Visiting is encouraged at any time.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Alice Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Raciel Sagun (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (81)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (81)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Barchester Alice Grange Care Home Reviews (175)

Total of 175, showing 41-60
9.9

Barchester Alice Grange Care Home has a Review Score of 9.9 (9.857) out of 10, based on 38 reviews in the last 2 years. Over all time Barchester Alice Grange Care Home has 175 reviews.

Overall Experience

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Date Published

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Review from Dawn A (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for over five years. The staff are always very welcoming when I visit. The care Mum receives is very good. The activities have improved recently as they have a new activity manager.

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Review from B F (Respite Resident) assisted by family/friend published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very attentive and kind. Staffing levels appeared good. Procedures were professional and logical. The decor of the home was modern and appealing with specific features designed to help residents. The layout of the home is good with the residential community on the top floor. Access between
floors by lift. A good range of activities but with fewer at weekends, the missing factor here was physical exercise for residents especially those that need encouragement for their health. Food menus were very good (English) but sometimes portion sizes were small.

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Review from M B (Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of this care home has been 1st class in the 5 years I have been here. All the care staff are very good and the entertainment with activities is excellent.

Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home

Thank you for your review. We are happy that you feel that your experience is 1st class. Your kind words will be related to all staff members.

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Review from J N (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is new to the home. All the staff have gone out of their way to make us feel welcome. Staff are committed to learning what Mum needs with her limited communication, gaining her trust and maintaining her dignity ad comfort. I have been very reassured by the professional and caring approach
and commitment to ongoing communication. However, I do ask that staff continue to remain very calm and kind with Mum when she is frustrated and challenging. Please just give her time and company.

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Review from Tracey B (Respite Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Alice Grange for a week's respite whilst renovations were completed at my home which was local to the home. I brought my own need and hoist etc. I found the room small due to the size of my bed and I was unable to access the external door. I also had a toe injury and this was treated well
by the nursing staff. I found all the carers very friendly and was happy with them helping me. My hoist is not the usual one but they were all happy to use it with my guidance.

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Review from J C (Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent, couldn't wish for better care.

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Review from Brian B (Respite Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited several friends in different care homes all of which are not a patch on Alice Grange. Everything about it is absolutely perfect. The staff are always there but in the background. Unobserved by me but always there when needed.

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Review from Stephanie A (Wife of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the home. The staff are very professional, kind and caring. They are thoughtful towards my husband and me. The home is furnished to a high standard and very clean.

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Review from Keith B (Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am perfectly satisfied in all respects. The reason I have not given the activities rating is that I am writing a book and prefer to use my time on my computer.

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Review from D K (Daughter-in-law of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff, lovely care, friendly staff, good food and to be fair I can't find fault.

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Review from Shirley L (Wife of Resident) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was bought here from hospital immediately the first impressions were great. Lovely decor, warm and very clean. The staff welcomed my husband and myself and very quickly attended to his needs. His comfort was paramount to all staff.
Alice Grange Care Home has the most caring staff that are
kind, caring and listen and respond. My husband, even though terminal, is extremely happy at Alice Grange Care Home

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Review from S S (Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, love and attention given to me by all members of the care team and management were always outstanding. The amazing staff helped me in the most possible way. Nothing is too much trouble for any of the staff, from the lady who runs Barchester Alice Grange Care Home, the lady that fills up the
coffee and the nurses and care staff, they are all just lovely. Thank you for everything!

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Review from Robert D (Husband of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really pleased with the level of care that Alice Grange has been able to deliver for my very poorly wife. All the staff work tirelessly to ensure that all my wife's needs are met. When issues arrive and staff are made aware they are very quick to find solutions and do not ignore requests
or concerns as previous homes we have been to have done in the past. All the residents seem happy and relaxed which, we feel, is down to the cheerful, positive attitudes of the carers. The activities provided are well-planned and appropriate with excellent variety. The staff are really enthusiastic and engage the residents effectively. The food is excellent.

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Review from Susan B (Respite Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent ten days at Alice Grange for respite care after knee surgery. I was very impressed with the standard of care I received. The staff were very friendly, caring and supportive.
My room was spacious and very comfortable.
There was a good choice of meals available. It was only on the Sunday that
I felt the staff were rather stretched.
I would be more than happy to visit again should the need arise and would recommend it to my friends.

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Review from R S (Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Life here at Alice Grange is perfect, everyone is nice from the staff to management. Salute to everyone.

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Review from B B (Respite Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arriving at Alice Grange was the perfect choice that me and my family decided. I am treated as a family member. The room was perfect, the staff are amazing. The food, treatment and management are excellent. After my stay, I am looking forward to coming back.

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Review from N W (Respite Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came back here at Alice Grange for another round of respite. The experience became more outstanding. The staff are very helpful and have lots of activities. The food is much appetising. I will be looking to be permanent here and would like to give Alice Grange 5 stars.

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Review from Tim Q (Son of Resident) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates solely to the efforts of the activities coordinator and her team went to make my Mum’s 100th birthday party a memorable occasion. This was in spite of the difficulties created by the Covid outbreak in the home and the heat. I am sure that when Mum has had time to reflect on the
day’s events, she will realise what hard work and commitment the staff have made. A big thank you also goes to the chefs for making the cakes and catering for the family lunch.

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Review from K W (Daughter of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad entered the care home in April 2021 and was met with smiling faces which was good as he was very apprehensive about going. He settled in well and received excellent care. I speak regularly to the manager and along with other staff, I find them very helpful and friendly. I'm glad I brought my dad
to Alice Grange.

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Review from K B (Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made very welcome and I was able to bring my own bed, chair and books. This made the move much less difficult for me. The staff were very understanding and have really made a massive difference to my well-being. They are kind and helpful and they are good people and know the best for me.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Barchester Alice Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Barchester Alice Grange Care Home is calculated as follows: ( (404 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 454 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Alice Grange Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

Meet the Team (10)

Raciel

Raciel Sagun

Job Title: General Manager

Joined: 2020

I am the General Manager of Alice Grange. Inspiring and leading the onsite team and ensuring high standards of governance and compliance are my responsibility for overall service.


Over the last 14 years, I have had the privilege of serving the healthcare sector by managing and leading frontline care services for our elderly population. I have come into contact with many individuals who have willingly shared their life experiences and wisdom. This has reinforced my sense of duty and heightened my level of respect for our elders.


My passion is person-centred care. I truly believe in the values of responsibility, integrity, kindness, compassion and doing what we can do for others. I love to see my residents happy with full smiles on their faces, content and having a quality of life whilst in our care.


The team and I are fully committed to embedding the core principles of empathy, care, compassion and integrity in the Alice grange community.


My door is always open: do not hesitate to come and talk to me, should you need anything.

Grace

Grace Santos

Job Title: Senior Nurse

Joined: 2012

Hello, my name is Grace and I have worked at Alice Grange as one of the Senior Nurses since 2012.


I love my role here and I am fortunate to have a hardworking team who see the residents as extended family. I enjoy taking the time to learn as much as possible about each new resident from their families and themselves.


I am very proud of our recent CQC inspection result as I know it reflects the great care that we provide at Alice Grange.

Rashmi

Rashmi Nair

Job Title: Nurse.

Joined: 2020

Hello, my name is Rashmi.


I worked as a carer from 2010 and then qualified as an RGN in 2013. I have always worked in Dementia Care through a number of different settings including hospitals and other care homes.


I started working at Alice Grange in 2020 and I love it here. Barchester care homes have much better facilities and people than many other settings. The management and staff here work really well together and it means this is a brilliant home to work in.


I am now privileged to be part of the team on our Memory Lane community, where we strive to make sure that each resident feels at home and that each family knows their loved one is being looked after by truly caring professionals.

Christine

Christine Rogers

Job Title: Administrator

Joined: 2022

Joined on December 2022 with Alice Grange team. Worked with NHS and had various experiences with finance. At present, enjoying working with the Alice Grange and of course with the resident and family.

Penny

Penny Allen

Job Title: Lead Activities Coordinator

Joined: 2019

Hi, my name is Penny and I am the Lead Activities Coordinator here at Alice Grange


I have many years of experience working in care homes in Activities leisure and lifestyle roles.


I love being part of the Alice Grange team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.

Emily

Emily Birt

Job Title: Senior Carer

Joined: 2014

Hello, my name is Emily and I am a Senior Carer here at Alice Grange. I have been working at Alice Grange since 2014 and I love my job.


I work in care because supporting people to live their fullest possible life is very rewarding. At Alice Grange, I have been privileged to work with a dedicated team who supported me to win Carer of the Year at the 2016 Care Awards.


One of the best parts of my job is welcoming new residents, getting to know them and working together to achieve their goals.

Luminita

Luminita Maraloiu

Job Title: Senior Carer

Joined: 2018

Hi, my name is Lumi and I am one of the Senior Carers in our Cherry Blossom Community.


I have been lucky enough to work at Alice Grange since 2018, we have a brilliant team here and we all work very well together. As part of the team at Cherry Blossom, I support our wonderful residents in living a full life.


I am very proud of my role at Alice Grange and it is great seeing how well the residents respond to our care.

Titus

Titus Varkey

Job Title: Head Chef

Joined: 2009

Hello,


My name is Titus, I am the head chef at Alice Grange. I started working here over 11 years ago. I am responsible for the day-to-day operation of the kitchen and dining, including training, ordering, and menu planning. I like to find out residents' likes and dislikes. After lunch, you will find me chatting with residents and visitors to get their feedback about our food and service.


Individual nutrition and dietary needs are especially important to me and I take great pride in knowing that the food we serve helps improve residents' well-being here at Alice Grange.

Keith

Keith Whatmore

Job Title: Head of Maintenance

Joined: 2019

Hi, my name is Keith Whatmore, I am the Head of Maintenance at Alice Grange. My role is to ensure that the home is always in tiptop condition.


Since joining the team I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.


Alice Grange is a lovely home with lovely gardens, and everyone who visits us is guaranteed a warm and welcoming hello. I take great pride in our gardens and I ensure that our home is kept to a very high standard.


I’m here to help in any way I can, and will always make time for a quick chat.

Margaret

Margaret

Job Title: Resident Ambassador

Joined: 2019

As Resident Ambassador, Margaret provides invaluable insight and perspective from a residents point of view on the day to day management in the home.


Margaret befriends new residents to help make the transition to life in our home as friendly as possible by introducing herself to them on their first day and offering to show them around, accompany them for dinner and to activities.


Margaret is a fantastic advocate for our home.

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