Barchester Alice Grange Care Home

St Isidores, Ropes Drive, Kesgrave, Ipswich IP5 2GA
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9.8 178 Reviews
  • Barchester Alice Grange Care Home, Ipswich
Alice Grange is a purpose-built residential care home in Ipswich, specialising in 24-hour care for older people including residential care, dementia care and nursing care. Having undergone extensive refurbishment in 2023, Alice Grange is a stunning home offering expert care in a beautiful environment.

Close to the beautiful East Anglian coast line, known for its 'blue flag' beaches, and with good road links to the A12 and A14 trunk roads, Alice Grange is easily accessible from nearby towns like Colchester and Felixstowe.

The bespoke care at Alice Grange is based around personalised care plans, drawn up with the individual and their family to ensure life at Alice Grange feels like home.

The best way to get to know the home is to arrange a visit. Visiting is encouraged at any time.

Care Provided by Barchester Alice Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Alice Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Raciel Sagun (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (81)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (81)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Barchester Alice Grange Care Home Reviews (178)

9.8

Barchester Alice Grange Care Home has a Review Score of 9.8 (9.783) out of 10, based on 37 reviews in the last 2 years.
Over all time Barchester Alice Grange Care Home has 178 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Alice Grange Care Home
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Total of 178, showing 21-40
Review from Jonathan W (Son of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so impressed with my mother's care home and the wonderful team who work tirelessly to ensure all the residents are kept safe. The rooms are very spacious and all the communal areas are wonderful. The gardens are very well kept. All the residents are encouraged to help out and can have their
favourite plants and flowers planted. The dining facilities are second to none. I can't recommend Alice Grange Care Home enough. You need to visit to appreciate it to its fullest.
Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home

Thank you for your comments we will pass on your feedback to all of our Team.

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Review from Jane P (Next of Kin) published on 15 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fabulous place, kind and caring, a real home-from-home environment. Activities are varied and plentiful, and staff are fantastic at meeting and considering the needs of everyone on a day-to-day basis, it's definitely not a 'one size fits all' approach. This is care at its absolute best.
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Review from Debbie S (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed with you for respite when my stepmother was very unwell and when she died. It was a difficult time for him and you took great care of him. Special mention for the senior carer who took him under her wing and made sure he was ok.
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Review from Janine G (Daughter-in-law of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for all you have done for us. Your care and support is very much appreciated. It has been such a difficult and stressful time for the family and your help and care meant so much, especially for me with my father who was also in your care. Your warm welcome to me and all the family
was special.
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Review from Martin A (Son of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father stayed in Barchester Alice Grange Care Home for the last eight months. It was a very difficult time for us all with our mother being very ill and then dying, we were worried about how he would cope. No problem at all - from the first day, all the staff made friends with him, looked after him,
kept him well fed - he even put on weight - kept him busy and entertained and made him feel special. Even though he has dementia and does not really know where he is and we could not always visit him as often as we would have liked, he was always very cheerful and happy when we saw him. He had a beautiful, big room - we had a small party for five visitors in there before he left and could have had more!
We have moved him out now but no reflection on Alice Grange and its staff, just for practical family reasons. But we will always remember and recommend Alice Grange to anyone from the greater Ipswich area who is looking for long-term care for a loved one.
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Review from S M (Daughter of Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting my Mother during a coffee morning. Excellent care and surroundings.
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Review from Helen P (Daughter of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Alice Grange after a stay in hospital. Mum has benefitted from the care she has received at Alice Grange and now appears much stronger. The staff has always been kind and helpful.
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Review from Geoffrey H (Husband of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife receive excellent all-round care during her two-week respite stay and should the need arise, we would be very happy to return. My wife was unsure before the stay but would happily return.
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Review from C J (Granddaughter of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother needed an emergency care support and we found Alice Grange. The team were very helpful and professional and the process was smooth. When my nana arrived staff were attentive to her needs. We are looking for a permanent stay at Alice Grange, it feels like home for my nana.
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Review from Amanda C (Daughter of Resident) published on 7 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Alice Grange is a lovely, spacious, light, modern and comfortable home for all the residents. The care and support given by all members of staff is first rate, everyone is very helpful, friendly and kind.
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Review from Andrew H (Son of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was made to feel very welcome by all staff. Enjoyed the activities. Food very good, varied options. Room very comfortable.
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Review from J S (Daughter of Resident) published on 29 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous environment for my mum. Excellent healthy, freshly cooked meals and a chef who is very flexible for individual needs and likes. Beautiful garden and open spaces. Fabulous activities staff and carers are very committed to giving great care and forge close relationships with residents. Mum is
more communicative and loves her new home. As a family, we can't praise Alice Grange and the staff enough.
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Review from S T (Son of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very accommodating with room allocation. Understanding of the level of need. Medical conditions are closely monitored. Quality of overall care.
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Review from John F (Respite Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I have very much enjoyed my five-week stay at Alice Grange. I have stayed at a number of care homes over the last ten years, but I have never found a care home that can come near Alcie Grange. The staff and management are really brilliant and really go that extra mile to make one feel special. Many
congratulations to the general manager and her staff for giving me such an excellent stay.
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Review from T V (Daughter of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been very well looked after at Alice Grange during his private respite stay after a major operation.
We were very pleased with the accommodation and how he settled in.
All the staff are excellent and so supportive.
Thank you to everyone.
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Review from B H (Daughter of Resident) assisted by family/friend published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from P N (Resident) published on 15 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are smashing. Also, the care and food are very good. Many thanks to you all.
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Review from M H (Resident) assisted by family/friend published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a wonderful stay at Alice Grange. Staff were very good, kind and helpful. Food was lovely and I really can not find fault with anything at all and would highly recommend as my full week stay was faultless.
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Review from R H (Son of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had a 5 week stay at Alice Grange. Food was excellent, staff were happy and friendly. Nothing was too much trouble. dad really enjoyed his stay and if he needed care in the future, he would not hesitate to book Alice Grange.
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Review from J R (Husband of Resident) published on 9 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care, pleasant setting and food. Only comment buzzers left sounding in the corridor disturbing. Use corridor terminal displays to show small flashing light in place of buzzer to avoid disturbance.
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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Barchester Alice Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Barchester Alice Grange Care Home is calculated as follows: ( (388 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (10 Very Poors x 1) ) ÷ 442 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Alice Grange Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

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Meet the Team (10)

Raciel

Raciel Sagun

Job Title: General Manager Joined: 2020

I am the General Manager of Alice Grange. Inspiring and leading the onsite team and ensuring high standards of governance and compliance are my responsibility for overall service.


Over the last 14 years, I have had the privilege of serving the healthcare sector by managing and leading frontline care services for our elderly population. I have come into contact with many individuals who have willingly shared their life experiences and wisdom. This has reinforced my sense of duty and heightened my level of respect for our elders.


My passion is person-centred care. I truly believe in the values of responsibility, integrity, kindness, compassion and doing what we can do for others. I love to see my residents happy with full smiles on their faces, content and having a quality of life whilst in our care.


The team and I are fully committed to embedding the core principles of empathy, care, compassion and integrity in the Alice grange community.


My door is always open: do not hesitate to come and talk to me, should you need anything.

Grace

Grace Santos

Job Title: Deputy Manager Joined: 2012

Hello, my name is Grace and I have worked at Alice Grange as one of the Senior Nurses since 2012.


I have recently accepted the role of Deputy Manager and am very proud to be able to continue to work with the team at Alice Grange.


I love my role here and I am fortunate to have a hardworking team that sees the residents as extended family. I enjoy taking the time to learn as much as possible about each new resident from their families and themselves.


I am very proud of our recent CQC inspection result as I know it reflects the great care that we provide at Alice Grange.

Rashmi

Rashmi Nair

Job Title: Nurse. Joined: 2020

Hello, my name is Rashmi.


I worked as a carer from 2010 and then qualified as an RGN in 2013. I have always worked in Dementia Care through a number of different settings including hospitals and other care homes.


I started working at Alice Grange in 2020 and I love it here. Barchester care homes have much better facilities and people than many other settings. The management and staff here work really well together and it means this is a brilliant home to work in.


I am now privileged to be part of the team on our Memory Lane community, where we strive to make sure that each resident feels at home and that each family knows their loved one is being looked after by truly caring professionals.

Christine

Christine Rogers

Job Title: Administrator Joined: 2022

Joined on December 2022 with Alice Grange team. Worked with NHS and had various experiences with finance. At present, enjoying working with the Alice Grange and of course with the resident and family.

Penny

Penny Allen

Job Title: Lead Activities Coordinator Joined: 2019

Hi, my name is Penny and I am the Lead Activities Coordinator here at Alice Grange


I have many years of experience working in care homes in Activities leisure and lifestyle roles.


I love being part of the Alice Grange team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.

Emily

Emily Birt

Job Title: Senior Carer Joined: 2014

Hello, my name is Emily and I am a Senior Carer here at Alice Grange. I have been working at Alice Grange since 2014 and I love my job.


I work in care because supporting people to live their fullest possible life is very rewarding. At Alice Grange, I have been privileged to work with a dedicated team who supported me to win Carer of the Year at the 2016 Care Awards.


One of the best parts of my job is welcoming new residents, getting to know them and working together to achieve their goals.

Luminita

Luminita Maraloiu

Job Title: Senior Carer Joined: 2018

Hi, my name is Lumi and I am one of the Senior Carers in our Cherry Blossom Community.


I have been lucky enough to work at Alice Grange since 2018, we have a brilliant team here and we all work very well together. As part of the team at Cherry Blossom, I support our wonderful residents in living a full life.


I am very proud of my role at Alice Grange and it is great seeing how well the residents respond to our care.

Titus

Titus Varkey

Job Title: Head Chef Joined: 2009

Hello,


My name is Titus, I am the head chef at Alice Grange. I started working here over 11 years ago. I am responsible for the day-to-day operation of the kitchen and dining, including training, ordering, and menu planning. I like to find out residents' likes and dislikes. After lunch, you will find me chatting with residents and visitors to get their feedback about our food and service.


Individual nutrition and dietary needs are especially important to me and I take great pride in knowing that the food we serve helps improve residents' well-being here at Alice Grange.

Keith

Keith Whatmore

Job Title: Head of Maintenance Joined: 2019

Hi, my name is Keith Whatmore, I am the Head of Maintenance at Alice Grange. My role is to ensure that the home is always in tiptop condition.


Since joining the team I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.


Alice Grange is a lovely home with lovely gardens, and everyone who visits us is guaranteed a warm and welcoming hello. I take great pride in our gardens and I ensure that our home is kept to a very high standard.


I’m here to help in any way I can, and will always make time for a quick chat.

Margaret

Margaret

Job Title: Resident Ambassador Joined: 2019

As Resident Ambassador, Margaret provides invaluable insight and perspective from a residents point of view on the day to day management in the home.


Margaret befriends new residents to help make the transition to life in our home as friendly as possible by introducing herself to them on their first day and offering to show them around, accompany them for dinner and to activities.


Margaret is a fantastic advocate for our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Alice Grange Care Home to verify any information. View our terms and conditions. Barchester Alice Grange Care Home has an Enhanced Service - more info.