Barchester Alice Grange Care Home

St Isidores, Ropes Drive, Kesgrave, Ipswich IP5 2GA
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9.9 175 Reviews
  • Barchester Alice Grange Care Home, Ipswich
Alice Grange is a purpose-built residential care home in Ipswich, specialising in 24-hour care for older people including residential care, dementia care and nursing care. Having undergone extensive refurbishment in 2023, Alice Grange is a stunning home offering expert care in a beautiful environment.

Close to the beautiful East Anglian coast line, known for its 'blue flag' beaches, and with good road links to the A12 and A14 trunk roads, Alice Grange is easily accessible from nearby towns like Colchester and Felixstowe.

The bespoke care at Alice Grange is based around personalised care plans, drawn up with the individual and their family to ensure life at Alice Grange feels like home.

The best way to get to know the home is to arrange a visit. Visiting is encouraged at any time.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Alice Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Raciel Sagun (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (81)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (81)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Barchester Alice Grange Care Home Reviews (175)

Total of 175, showing 81-100
9.9

Barchester Alice Grange Care Home has a Review Score of 9.9 (9.857) out of 10, based on 38 reviews in the last 2 years. Over all time Barchester Alice Grange Care Home has 175 reviews.

Overall Experience

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Date Published

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Review from Caroline S (Regular Volunteer) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit with my black labrador as a PAT dog. I always find the staff happy, pleasant and keen to sort out any concerns that the residents may have. The residents appear well cared for. The home is welcoming and very clean, all the rooms are beautifully decorated and feel very homely. I would
be very happy to recommend the Alice Grange to anyone thinking about respite or longer-term care.

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Review from G K (Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with everything in the home. I don't have complaints. I like my cosy room with the garden outside. The food is lovely all staff have been very helpful. I like socialising and music or live entertainment.

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Review from Andrew G (Son of Resident) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Alice Grange Care Home is very clean and the staff are very friendly. My mum is happy here and gets good care from the staff. The rooms are a nice size as well, there is a lot of activities for my mum to choose from.

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Review from S M (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so kind to dad, and all of us family. He has settled in very quickly and is starting to look much better again. All his medical needs are being thoroughly investigated and I feel he is in good hands. He is enjoying all the musical entertainment provided, even singing along.

Reply from Kieran Baines, Customer Relationship Manager at Barchester Alice Grange Care Home

Thank you for your lovely review. We are very pleased that your dad is doing so well with us here. We will make sure to pass your review along to the team, especially the Activities Team and his carers. If we can do anything more to help then please let us know.

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Review from S M (Wife of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased my husband is settling so well. The staff are very kind and helpful. He has a lovely room which is bright and airy. He enjoys the music and activities in particular.

Reply from Kieran Baines, Customer Relationship Manager at Barchester Alice Grange Care Home

Thank you for your review. We are so pleased that your husband is enjoying his time with us. We will be sure to pass on your kind words to the team.

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Review from J B (Friend of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been here for only a short time, but on our visits, we have always been met with extremely pleasant staff, who are always very helpful. The home always looks very clean and tidy.

Reply from Kieran Baines, Customer Relationship Manager at Barchester Alice Grange Care Home

Thank you for your lovely review, we will pass it onto the whole team.

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Review from D P (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and room were great. No job too small. Very helpful.

Reply from Kieran Baines, Customer Relationship Manager at Barchester Alice Grange Care Home

Thank you for your kind words, we will make sure that we pass it onto the team.

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Review from Raymond A (Son-in-law of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has improved since entering the Barchester Alice Grange Care Home mobility, a lot brighter and smiley! Care and environment helping a lot.

Reply from Kieran Baines, Customer Relationship Manager at Barchester Alice Grange Care Home

Thank you for your review. We are very glad that Mum is doing so well with us. Do let us know if you think of any new activity that she might like to try.

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Review from H A (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Vast improvement since mum came into Alice Grange. Stimulation with activities, eating and drinking. The care of staff really helping mum to improve and enjoy her time here.

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Review from Julie B (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Barchester Alice Grange Care Home for over two years. After a few ups and downs under previous management, we have noticed a vast improvement in the home under current management. The staff have got through an incredibly tough year and have really been a replacement
family for our loved ones when we were not able to see them. Communication is excellent - regular phone calls from the nurse to update us on any health issues or changes in medication. There is a great range of activities (visit by miniature donkeys!) and the food is very good quality. I am in awe of the team for how they have coped during lockdown and so grateful for them being there for Dad.

Reply from Kieran Baines, Customer Relationship Manager at Barchester Alice Grange Care Home

Thank you for your review. We will make sure the team sees your kind words. We are glad that we have been able to be there for your Dad. If you think of any other activities that Dad might enjoy then let us know.

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Review from Richard V (Son-in-law of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not move your family members to this home. My mother in law had been in this home for two years. Whilst the carers are in the main lovely, they are too few, 1 to 12 at night is known. They leave you in the bath alone (that is, when they have time to give you a bath), they have in the past left my
mother in law on the floor for two hours crying for help. The management is atrocious. They promise you a home for life but then two years later throw you out for some trumped upcharge. This is certainly a case of not getting what you pay for. For circa £1400 a week, you expect your toenails to be cut, to be able to have a bath whenever you want. But instead, it is the opposite and being told your expectations are too high. My mother in law is a 90-year-old unassuming, quiet lady, loved by all the carers and residents at the home. One day in July 2021 the management came to her room when she was alone and handed her a letter evicting her from her home. Is this caring?

Reply from Feedback Team, The Feedback Team at Barchester Alice Grange Care Home

Thank you for your review. We are sorry to hear your experience with Alice Grange did not meet your expectations and as we have said previously, we understand you are working with our central team regarding concerns you had while your relative was a resident at Alice Grange. We would like to assure you that Barchester are treating your concerns very seriously and a member of the central team will continue to work with you, please do not hesitate to contact them directly: feedback@barchetser.com. We also wanted to reiterate that you are able to contact them at any time during your complaint investigation if you have questions, queries or further information in regards to your complaint.
Kind Regards,
The Customer Feedback Team

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Review from Julia F (Daughter of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not even consider sending anyone you care about to this appalling place that calls itself a care home. It most certainly doesn’t care for anyone!
My 90-year-old mother spent two years in this home. The level of care was unbelievable with one carer per twelve residents not unusual. The carers were
good but had an impossible job. Two baths a week were difficult for them with my mother often being left on her own until the water went cold. She has Parkinson’s and had a bad fall as the carers forgot to leave her a commode by the bed. She was then evicted by management for not going to the hospital! We have tried to approach management on various occasions to try to resolve issues to no avail. They never reply.
All of that for £80,000 a year! Disgusting!
We have involved CQC, the Ombudsman and our MP and are looking forward to those responsible being held accountable.

Reply from Feedback Team, The Feedback Team at Barchester Alice Grange Care Home

Thank you for your review. We are sorry to hear your experience with Alice Grange did not meet your expectations and as we have said previously, we understand you are working with our central team regarding concerns you had while your relative was a resident at Alice Grange. We would like to assure you that Barchester are treating your concerns very seriously and a member of the central team will continue to work with you, please do not hesitate to contact them directly: feedback@barchetser.com. We also wanted to reiterate that you are able to contact them at any time during you complaint investigation if you have questions, queries or further information in regards to your complaint.
Kind Regards,
The Customer Feedback Team

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Review from S W (Grandson of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are very well cared for by friendly and helpful staff. The building and grounds are smart and pleasant to be in, and the staff go above and beyond to help. Thank you for enabling us to bring our grandson to visits his grandma for the first time and doing everything possible to make the
visit so special at such a difficult time.

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Review from A G (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has made a good friend and enjoys the activities on offer.

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Review from J K (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always seems happy and content when we visit and has made a good friend.

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Review from C W (Relative of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for enabling my husbands Nana to meet her great grandson safely during the pandemic through a screen that was 100% safe. We arrived without having arranged a screen visit and your staff were exceptionally kind in straight away enabling such a special meeting.

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Review from Julia J (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Barchester Alice Grange since January 2021. In that time her physical condition has improved greatly. She has also always appeared cheerful when we speak to her. Due to Covid restrictions, I could not enter the care home so are unable to comment on some of the items
listed below.

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Review from J D (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a lovely building. Staff seem very helpful, caring to residents. But we haven't had much to do inside since covid.

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Review from Kimberley S (Friend of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful. I sometimes have difficulty booking appointments as currently have eye problems so cannot see the screen on the computer. I will try and do better.

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Review from Ann S (Sister of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased to know my brother is being so well looked after, he's very happy.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Barchester Alice Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Barchester Alice Grange Care Home is calculated as follows: ( (404 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 454 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Alice Grange Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

Meet the Team (10)

Raciel

Raciel Sagun

Job Title: General Manager

Joined: 2020

I am the General Manager of Alice Grange. Inspiring and leading the onsite team and ensuring high standards of governance and compliance are my responsibility for overall service.


Over the last 14 years, I have had the privilege of serving the healthcare sector by managing and leading frontline care services for our elderly population. I have come into contact with many individuals who have willingly shared their life experiences and wisdom. This has reinforced my sense of duty and heightened my level of respect for our elders.


My passion is person-centred care. I truly believe in the values of responsibility, integrity, kindness, compassion and doing what we can do for others. I love to see my residents happy with full smiles on their faces, content and having a quality of life whilst in our care.


The team and I are fully committed to embedding the core principles of empathy, care, compassion and integrity in the Alice grange community.


My door is always open: do not hesitate to come and talk to me, should you need anything.

Grace

Grace Santos

Job Title: Senior Nurse

Joined: 2012

Hello, my name is Grace and I have worked at Alice Grange as one of the Senior Nurses since 2012.


I love my role here and I am fortunate to have a hardworking team who see the residents as extended family. I enjoy taking the time to learn as much as possible about each new resident from their families and themselves.


I am very proud of our recent CQC inspection result as I know it reflects the great care that we provide at Alice Grange.

Rashmi

Rashmi Nair

Job Title: Nurse.

Joined: 2020

Hello, my name is Rashmi.


I worked as a carer from 2010 and then qualified as an RGN in 2013. I have always worked in Dementia Care through a number of different settings including hospitals and other care homes.


I started working at Alice Grange in 2020 and I love it here. Barchester care homes have much better facilities and people than many other settings. The management and staff here work really well together and it means this is a brilliant home to work in.


I am now privileged to be part of the team on our Memory Lane community, where we strive to make sure that each resident feels at home and that each family knows their loved one is being looked after by truly caring professionals.

Christine

Christine Rogers

Job Title: Administrator

Joined: 2022

Joined on December 2022 with Alice Grange team. Worked with NHS and had various experiences with finance. At present, enjoying working with the Alice Grange and of course with the resident and family.

Penny

Penny Allen

Job Title: Lead Activities Coordinator

Joined: 2019

Hi, my name is Penny and I am the Lead Activities Coordinator here at Alice Grange


I have many years of experience working in care homes in Activities leisure and lifestyle roles.


I love being part of the Alice Grange team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.

Emily

Emily Birt

Job Title: Senior Carer

Joined: 2014

Hello, my name is Emily and I am a Senior Carer here at Alice Grange. I have been working at Alice Grange since 2014 and I love my job.


I work in care because supporting people to live their fullest possible life is very rewarding. At Alice Grange, I have been privileged to work with a dedicated team who supported me to win Carer of the Year at the 2016 Care Awards.


One of the best parts of my job is welcoming new residents, getting to know them and working together to achieve their goals.

Luminita

Luminita Maraloiu

Job Title: Senior Carer

Joined: 2018

Hi, my name is Lumi and I am one of the Senior Carers in our Cherry Blossom Community.


I have been lucky enough to work at Alice Grange since 2018, we have a brilliant team here and we all work very well together. As part of the team at Cherry Blossom, I support our wonderful residents in living a full life.


I am very proud of my role at Alice Grange and it is great seeing how well the residents respond to our care.

Titus

Titus Varkey

Job Title: Head Chef

Joined: 2009

Hello,


My name is Titus, I am the head chef at Alice Grange. I started working here over 11 years ago. I am responsible for the day-to-day operation of the kitchen and dining, including training, ordering, and menu planning. I like to find out residents' likes and dislikes. After lunch, you will find me chatting with residents and visitors to get their feedback about our food and service.


Individual nutrition and dietary needs are especially important to me and I take great pride in knowing that the food we serve helps improve residents' well-being here at Alice Grange.

Keith

Keith Whatmore

Job Title: Head of Maintenance

Joined: 2019

Hi, my name is Keith Whatmore, I am the Head of Maintenance at Alice Grange. My role is to ensure that the home is always in tiptop condition.


Since joining the team I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.


Alice Grange is a lovely home with lovely gardens, and everyone who visits us is guaranteed a warm and welcoming hello. I take great pride in our gardens and I ensure that our home is kept to a very high standard.


I’m here to help in any way I can, and will always make time for a quick chat.

Margaret

Margaret

Job Title: Resident Ambassador

Joined: 2019

As Resident Ambassador, Margaret provides invaluable insight and perspective from a residents point of view on the day to day management in the home.


Margaret befriends new residents to help make the transition to life in our home as friendly as possible by introducing herself to them on their first day and offering to show them around, accompany them for dinner and to activities.


Margaret is a fantastic advocate for our home.

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