Barchester Alice Grange Care Home

St Isidores, Ropes Drive, Kesgrave, Ipswich IP5 2GA
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9.9 175 Reviews
  • Barchester Alice Grange Care Home, Ipswich
Alice Grange is a purpose-built residential care home in Ipswich, specialising in 24-hour care for older people including residential care, dementia care and nursing care. Having undergone extensive refurbishment in 2023, Alice Grange is a stunning home offering expert care in a beautiful environment.

Close to the beautiful East Anglian coast line, known for its 'blue flag' beaches, and with good road links to the A12 and A14 trunk roads, Alice Grange is easily accessible from nearby towns like Colchester and Felixstowe.

The bespoke care at Alice Grange is based around personalised care plans, drawn up with the individual and their family to ensure life at Alice Grange feels like home.

The best way to get to know the home is to arrange a visit. Visiting is encouraged at any time.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Alice Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Raciel Sagun (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (81)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (81)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Barchester Alice Grange Care Home Reviews (175)

Total of 175, showing 101-120
9.9

Barchester Alice Grange Care Home has a Review Score of 9.9 (9.857) out of 10, based on 38 reviews in the last 2 years. Over all time Barchester Alice Grange Care Home has 175 reviews.

Overall Experience

  • 138
  • 32
  • 3
  • 0
  • 2

Date Published

175
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137

Review from Jill G (Goddaughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is extremely grateful to all the staff over the last twelve and a half years for their professional and loving care of four family members.

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Review from L J (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was treated with care and compassion the last few weeks prior to her death. The overall care at Alice Grange has been good especially during this difficult time of the pandemic.

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Review from P B (Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good made very welcome. The staff are kind and helpful, with very pleasant surroundings.

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Review from D J (Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My days are spent in content and very good company. Yes, a very good home and no complaints.

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Review from J H (Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like Alice Grange, knowing I am safe and looked after.

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Review from Linda W (Stepdaughter of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely facilities and staff. Spacious layout and room with garden views. (Ground floor rooms access well-maintained gardens). Good location near a country-style pub.

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Review from Anna A (Wife of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind staff and obliging. My husband is well looked after.

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Review from Sue V (Friend of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I must congratulate all the staff at Barchester Alice Grange for their commitment to changing practices to ensure that our loved ones receive the most appropriate care that meets their individual needs.
Over the past six months, albeit that we have not been able to go into the care home to visit our
lovely friend, but we have seen and spoken with her in the "Bubble rooms". What an absolute delight that has been. We have seen how the care for her has improved so very much, she looks clean and very well cared for, and even more positive how she is approached by all the attending staff. Nothing seems to be too much trouble/problem and they make her feel so very special, and even more than they have her smiling again.
I compliment the care that is given to the residents which is very much planned around them as individual people. Thank you so much.

Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home

Thank you for your kind words and congratulations. We will pass it on to the team.

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Review from S C (Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good food.
Lovely care.

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Review from J G (Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy at Alice Grange Care Home.

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Review from A T (Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone at Alice Grange extremely kind and helpful.

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Review from Peter H (Cousin of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant and friendly home.
Food has improved.
Staff very hard working.

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Review from L H (Cousin of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Standards have improved and the food is getting better not so many complaints. The staff operating outside visits are brilliant, very polite, efficient and friendly.

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Review from David (Son of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was well looked after in her time at Alice Grange and treated with care, dignity and respect by all staff, particularly in the last year. Whilst at Alice Grange, mum was always treated as an individual rather than a number. She really looked forward to the activities, particularly scrabble, (where
she thought she had a good chance of winning!) as well as the ones where music and singing were involved. She always enjoyed looking out from her room at the garden to see what was changing and when the weather was warmer, going round the garden with the aid of her walking frame to see what was coming into flower. The garden visits in the warmer weather and the visits in the indoor suits the rest of the time, were all well organized, in a safe and socially distance way. Many thanks.

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Review from Lynne J (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was warmly welcomed to Bluebell Suite during the 3rd lockdown. The staff bent over backwards to make the move happen safely and smoothly.
The staff are caring and hard-working, they keep smiling during what must be very stressful and worrying times for them personally. They manage to maintain a
calm and relaxed atmosphere for the residents and continue activities as close to normal as possible.
The staff have adapted to a new way of working, in order to keep the residents, themselves and visitors safe, whilst still feeling involved and in contact.

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Review from M B (Resident) assisted by family/friend published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living here and I have been here for just over 3 years. There is always something going on and a variety of activities. The staff are very good and understanding and caring. There is always someone you can talk to and this puts me at ease.

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Review from C S (Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found your overall care and consideration to be of a high order with most of the staff very friendly and thoughtful. We were made to feel special and individual. The building and setting is very good indeed. You, and we, were unlucky to experience a virus restriction which with the initiation of
7 days behind our door took the shine off things, no ones fault! One problem was difficult in communication with all levels of staff no house telephone system and no movement between floors allowed.

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Review from J I (Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The Current virus problem has led to shortages of staff. The staff have been caring for their colleagues very well. Everyone has made a good effort.

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Review from Andrew E (Son of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 2 years of her life at Alice Grange where she was very well cared for. The home is purpose-built. Her room was spacious and well laid out and made homely with her pictures, furniture and belongings. For the last few months of Mum's life she moved to a more compact room, better
for close monitoring and higher level nursing. We were grateful, that the management showed great understanding through Mum's final days and we were able to spend a lot of time at her side. Throughout her residence there seemed a close bond between the staff and Mum, which was very reassuring indeed.

Reply from Andrea Crowley, General Manager at Barchester Alice Grange Care Home

Andrew, thank you for your lovely review. Your comments will mean the world to the team who were very fond of your mum. We are so glad that we were able to be there for her in her final days. If we can do anything more to support you then please get in touch.

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Review from John G (Son of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for all the amazing and important work that your team has been doing during the pandemic. I speak with my mum regularly each week and she is very happy, comfortable, safe and well cared for. This is huge and I really appreciate it.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Barchester Alice Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Barchester Alice Grange Care Home is calculated as follows: ( (404 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 454 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Alice Grange Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

Meet the Team (10)

Raciel

Raciel Sagun

Job Title: General Manager

Joined: 2020

I am the General Manager of Alice Grange. Inspiring and leading the onsite team and ensuring high standards of governance and compliance are my responsibility for overall service.


Over the last 14 years, I have had the privilege of serving the healthcare sector by managing and leading frontline care services for our elderly population. I have come into contact with many individuals who have willingly shared their life experiences and wisdom. This has reinforced my sense of duty and heightened my level of respect for our elders.


My passion is person-centred care. I truly believe in the values of responsibility, integrity, kindness, compassion and doing what we can do for others. I love to see my residents happy with full smiles on their faces, content and having a quality of life whilst in our care.


The team and I are fully committed to embedding the core principles of empathy, care, compassion and integrity in the Alice grange community.


My door is always open: do not hesitate to come and talk to me, should you need anything.

Grace

Grace Santos

Job Title: Senior Nurse

Joined: 2012

Hello, my name is Grace and I have worked at Alice Grange as one of the Senior Nurses since 2012.


I love my role here and I am fortunate to have a hardworking team who see the residents as extended family. I enjoy taking the time to learn as much as possible about each new resident from their families and themselves.


I am very proud of our recent CQC inspection result as I know it reflects the great care that we provide at Alice Grange.

Rashmi

Rashmi Nair

Job Title: Nurse.

Joined: 2020

Hello, my name is Rashmi.


I worked as a carer from 2010 and then qualified as an RGN in 2013. I have always worked in Dementia Care through a number of different settings including hospitals and other care homes.


I started working at Alice Grange in 2020 and I love it here. Barchester care homes have much better facilities and people than many other settings. The management and staff here work really well together and it means this is a brilliant home to work in.


I am now privileged to be part of the team on our Memory Lane community, where we strive to make sure that each resident feels at home and that each family knows their loved one is being looked after by truly caring professionals.

Christine

Christine Rogers

Job Title: Administrator

Joined: 2022

Joined on December 2022 with Alice Grange team. Worked with NHS and had various experiences with finance. At present, enjoying working with the Alice Grange and of course with the resident and family.

Penny

Penny Allen

Job Title: Lead Activities Coordinator

Joined: 2019

Hi, my name is Penny and I am the Lead Activities Coordinator here at Alice Grange


I have many years of experience working in care homes in Activities leisure and lifestyle roles.


I love being part of the Alice Grange team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.

Emily

Emily Birt

Job Title: Senior Carer

Joined: 2014

Hello, my name is Emily and I am a Senior Carer here at Alice Grange. I have been working at Alice Grange since 2014 and I love my job.


I work in care because supporting people to live their fullest possible life is very rewarding. At Alice Grange, I have been privileged to work with a dedicated team who supported me to win Carer of the Year at the 2016 Care Awards.


One of the best parts of my job is welcoming new residents, getting to know them and working together to achieve their goals.

Luminita

Luminita Maraloiu

Job Title: Senior Carer

Joined: 2018

Hi, my name is Lumi and I am one of the Senior Carers in our Cherry Blossom Community.


I have been lucky enough to work at Alice Grange since 2018, we have a brilliant team here and we all work very well together. As part of the team at Cherry Blossom, I support our wonderful residents in living a full life.


I am very proud of my role at Alice Grange and it is great seeing how well the residents respond to our care.

Titus

Titus Varkey

Job Title: Head Chef

Joined: 2009

Hello,


My name is Titus, I am the head chef at Alice Grange. I started working here over 11 years ago. I am responsible for the day-to-day operation of the kitchen and dining, including training, ordering, and menu planning. I like to find out residents' likes and dislikes. After lunch, you will find me chatting with residents and visitors to get their feedback about our food and service.


Individual nutrition and dietary needs are especially important to me and I take great pride in knowing that the food we serve helps improve residents' well-being here at Alice Grange.

Keith

Keith Whatmore

Job Title: Head of Maintenance

Joined: 2019

Hi, my name is Keith Whatmore, I am the Head of Maintenance at Alice Grange. My role is to ensure that the home is always in tiptop condition.


Since joining the team I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.


Alice Grange is a lovely home with lovely gardens, and everyone who visits us is guaranteed a warm and welcoming hello. I take great pride in our gardens and I ensure that our home is kept to a very high standard.


I’m here to help in any way I can, and will always make time for a quick chat.

Margaret

Margaret

Job Title: Resident Ambassador

Joined: 2019

As Resident Ambassador, Margaret provides invaluable insight and perspective from a residents point of view on the day to day management in the home.


Margaret befriends new residents to help make the transition to life in our home as friendly as possible by introducing herself to them on their first day and offering to show them around, accompany them for dinner and to activities.


Margaret is a fantastic advocate for our home.

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