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Barchester Alice Grange Care Home

St Isidores, Ropes Drive, Kesgrave, Ipswich, Suffolk IP5 2GA
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Caring, professional, friendly and above all kindPaul M(Son of Resident/Service User)
Barchester Alice Grange Care Home, Ipswich
Barchester Alice Grange Care Home, Ipswich
Barchester Alice Grange Care Home, Ipswich

Alice Grange is a purpose-built residential care home in Ipswich, specialising in 24-hour care for older people including residential care, dementia care and nursing care. Having undergone extensive refurbishment in 2023, Alice Grange is a stunning home offering expert care in a beautiful environment.

Close to the beautiful East Anglian coast line, known for its 'blue flag' beaches, and with good road links to the A12 and A14 trunk roads, Alice...  

Care Provided by Barchester Alice Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Alice Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Raciel Sagun(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (81)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (81)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Barchester Alice Grange Care Home Reviews (189)

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9.8

Barchester Alice Grange Care Home has a Review Score of 9.8 (9.765) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Alice Grange Care Home has 189 reviews.

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Showing 189 reviews matching selected criteria
Review from Anna A (Wife of Resident) published on 16 April 2021 Submitted via Postal Card
Overall Experience

Kind staff and obliging. My husband is well looked after.

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Review from Sue V (Friend of Resident) published on 15 April 2021 Submitted via Website
Overall Experience
I must congratulate all the staff at Barchester Alice Grange for their commitment to changing practices to ensure that our loved ones receive the most appropriate care that meets their individual needs.
Over the past six months, albeit that we have not been able to go into the care home to visit our lovely friend, but we have seen and spoken with her in the "Bubble rooms". What an absolute delight that has been. We have seen how the care for her has improved so very much, she looks clean and very well cared for, and even more positive how she is approached by all the attending staff. Nothing seems to be too much trouble/problem and they make her feel so very special, and even more than they have her smiling again.

I compliment the care that is given to the residents which is very much planned around them as individual people. Thank you so much.

Reply from Penny Allen, Head of Activities at Barchester Alice Grange Care Home

Thank you for your kind words and congratulations. We will pass it on to the team.

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Review from S C (Resident / Service User) published on 15 March 2021 Submitted via Postal Card
Overall Experience
Good food.

Lovely care.

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Review from J G (Resident / Service User) published on 15 March 2021 Submitted via Postal Card
Overall Experience

I am happy at Alice Grange Care Home.

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Review from A T (Resident / Service User) published on 15 March 2021 Submitted via Postal Card
Overall Experience

I have found everyone at Alice Grange extremely kind and helpful.

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Review from Peter H (Cousin of Resident) published on 15 March 2021 Submitted via Postal Card
Overall Experience
A pleasant and friendly home.
Food has improved.

Staff very hard working.

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Review from L H (Cousin of Resident) published on 15 March 2021 Submitted via Postal Card
Overall Experience

Standards have improved and the food is getting better not so many complaints. The staff operating outside visits are brilliant, very polite, efficient and friendly.

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Review from David (Son of Resident) published on 8 March 2021 Submitted via Website
Overall Experience

Mum was well looked after in her time at Alice Grange and treated with care, dignity and respect by all staff, particularly in the last year. Whilst at Alice Grange, mum was always treated as an individual rather than a number. She really looked forward to the activities, particularly scrabble, (where she thought she had a good chance of winning!) as well as the ones where music and singing were involved. She always enjoyed looking out from her room at the garden to see what was changing and when the weather was warmer, going round the garden with the aid of her walking frame to see what was coming into flower. The garden visits in the warmer weather and the visits in the indoor suits the rest of the time, were all well organized, in a safe and socially distance way. Many thanks.

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Review from Lynne J (Daughter of Resident) published on 5 March 2021 Submitted via Website
Overall Experience
Mum was warmly welcomed to Bluebell Suite during the 3rd lockdown. The staff bent over backwards to make the move happen safely and smoothly.
The staff are caring and hard-working, they keep smiling during what must be very stressful and worrying times for them personally. They manage to maintain a calm and relaxed atmosphere for the residents and continue activities as close to normal as possible.

The staff have adapted to a new way of working, in order to keep the residents, themselves and visitors safe, whilst still feeling involved and in contact.

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Review from M B (Resident / Service User) published on 5 March 2021 Submitted via Postal Card
Overall Experience

I enjoy living here and I have been here for just over 3 years. There is always something going on and a variety of activities. The staff are very good and understanding and caring. There is always someone you can talk to and this puts me at ease.

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Review from C S (Resident / Service User) published on 5 March 2021 Submitted via Postal Card
Overall Experience

We found your overall care and consideration to be of a high order with most of the staff very friendly and thoughtful. We were made to feel special and individual. The building and setting is very good indeed. You, and we, were unlucky to experience a virus restriction which with the initiation of 7 days behind our door took the shine off things, no ones fault! One problem was difficult in communication with all levels of staff no house telephone system and no movement between floors allowed.

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Review from J I (Resident / Service User) published on 16 February 2021 Submitted via Postal Card
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The Current virus problem has led to shortages of staff. The staff have been caring for their colleagues very well. Everyone has made a good effort.

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Review from Andrew E (Son of Resident) published on 29 January 2021 Submitted via Postal Card
Overall Experience

My mother spent the last 2 years of her life at Alice Grange where she was very well cared for. The home is purpose-built. Her room was spacious and well laid out and made homely with her pictures, furniture and belongings. For the last few months of Mum's life she moved to a more compact room, better for close monitoring and higher level nursing. We were grateful, that the management showed great understanding through Mum's final days and we were able to spend a lot of time at her side. Throughout her residence there seemed a close bond between the staff and Mum, which was very reassuring indeed.

Reply from Andrea Crowley, General Manager at Barchester Alice Grange Care Home

Andrew, thank you for your lovely review. Your comments will mean the world to the team who were very fond of your mum. We are so glad that we were able to be there for her in her final days. If we can do anything more to support you then please get in touch.

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Review from John G (Son of Resident) published on 9 December 2020 Submitted via Website
Overall Experience

Thank you so much for all the amazing and important work that your team has been doing during the pandemic. I speak with my mum regularly each week and she is very happy, comfortable, safe and well cared for. This is huge and I really appreciate it.

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Review from K T (Friend of Resident) published on 26 November 2020 Submitted via Postal Card
Overall Experience

I went to visit a resident and was greeted by an extremely delightful carer and taken to the visiting room that has been set up. It is a very good set up with an intercom and room divider. It was great to be able to have the visit as several previous visits had to be cancelled due to inclement weather.

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Review from Alice Audrey K (Resident / Service User) published on 20 November 2020 Submitted via Website
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When I was ill the staff took great care of me and I must have been offered 50 cups of tea! I was very impressed. I am also very pleased with the chef's cooking, he is very kind to me, the food is much better than a year ago.

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Review from Eileen R (Wife of Resident) published on 15 May 2020 Submitted via Website
Overall Experience

My husband has been a resident of Alice Grange for the last 3.5 years, suffering from Alzheimer's. The staff have shown him the utmost kindness and treated him throughout his care with absolute dignity, especially during his last difficult days. They have also supported me throughout, with compassion and kindness. I rate the professionalism of the staff I have been in contact with extremely highly.

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Review from R S (Son of Resident) published on 15 January 2020 Submitted via Postal Card
Overall Experience

The kindness and professional care received by my Mother was outstanding, as was the hand of friendship. This was a great comfort to my Mother and all the family.

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Review from S B (Son of Resident) published on 25 October 2019 Submitted via Postal Card
Overall Experience
We cannot speak highly enough of the whole team at Alice Grange whose professionalism, warmth and genuine care was clear to see.
My mother required end of life care and from our first telephone contact, followed by an immediate visit through arranging her care, we were confident we had chosen well.

Her accommodation was first class, bright, spacious and immaculately clean, we could visit any time day or night. At such an important time, every member of staff treated my mother with professionalism, care, respect and sincere kindness. The attitude extended to us too. We are extremely grateful to the manager, admin, nurses, care assistances and all other staff, who without exception supported us through this difficult period and cared for my mother with exceptional kindness.

Reply from Kathryn Sheldrake, General Manager at Barchester Alice Grange Care Home

Thank you very much for your kind review. We strive to provide outstanding care at Alice Grange and I am so pleased to hear about your experience with us. We will pass on your kind words to our team.

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Review from Jan H (Wife of Resident) published on 5 September 2019 Submitted via Postal Card
Overall Experience
The care staff have been wonderful over the fifteen months my husband has been a resident at Alice Grange.
Recently, activities have been offered at a very low level which is disappointing.
There have been days too when the chef has obviously been under pressure.

My husband's move to bluebell is proving most beneficial to his well being.

Reply from Kathryn Sheldrake, General Manager at Barchester Alice Grange Care Home

I am the new manager at Alice Grange and my name is Kathryn Sheldrake. I am meeting all of our residents and families to discuss fully any way they feel we could improve the service we offer. We have had a change of management and changes in some other key areas of the home too and I am confident...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 December 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (389) & Events (1)

News
  • 05 Jul 2026

    Over the past three weeks, our residents have had so much fun with Brooke from Six Bricks, a pilot scheme she is trialling in local care homes. Hand-eye coordination is...

  • 05 Jul 2026

    Our garden has become a vibrant display of colour due to the kind donation of various plants from Tesco. Today, the final lot went into planters to make a surprise...

  • 05 Jul 2026

    As part of Barchester’s Nutrition and Hydration focus this month, we have been celebrating the enjoyment of food, drink, and sharing special moments. Our Chef Titus and resident Lily had...

Upcoming Events

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Barchester Alice Grange Care Home.

Meet the Team (10)

Raciel Sagun
Raciel SagunJob Title:General ManagerJoined: 2020

I am the General Manager of Alice Grange. Inspiring and leading the onsite team and ensuring high standards of governance and compliance are my responsibility for overall service.

Over the last 14 years, I have had the privilege of serving the healthcare sector by managing and leading frontline care services for our elderly population. I have come into contact with many individuals who have willingly shared their life experiences and wisdom. This has reinforced my sense of duty and heightened my level of respect for our elders.

My passion is person-centred care. I truly believe in the values of responsibility, integrity, kindness, compassion and doing what we can do for others. I love to see my residents happy with full smiles on their faces, content and having a quality of life whilst in our care.

The team and I are fully committed to embedding the core principles of empathy, care, compassion and integrity in the Alice grange community.

My door is always open: do not hesitate to come and talk to me, should you need anything.

Grace Santos
Grace SantosJob Title:Deputy ManagerJoined: 2012

Hello, my name is Grace and I have worked at Alice Grange as one of the Senior Nurses since 2012.

I have recently accepted the role of Deputy Manager and am very proud to be able to continue to work with the team at Alice Grange.

I love my role here and I am fortunate to have a hardworking team that sees the residents as extended family. I enjoy taking the time to learn as much as possible about each new resident from their families and themselves.

I am very proud of our recent CQC inspection result as I know it reflects the great care that we provide at Alice Grange.

Rashmi Nair
Rashmi NairJob Title:Nurse.Joined: 2020

Hello, my name is Rashmi.

I worked as a carer from 2010 and then qualified as an RGN in 2013. I have always worked in Dementia Care through a number of different settings including hospitals and other care homes.

I started working at Alice Grange in 2020 and I love it here. Barchester care homes have much better facilities and people than many other settings. The management and staff here work really well together and it means this is a brilliant home to work in.

I am now privileged to be part of the team on our Memory Lane community, where we strive to make sure that each resident feels at home and that each family knows their loved one is being looked after by truly caring professionals.

Christine Rogers
Christine RogersJob Title:AdministratorJoined: 2022

Joined on December 2022 with Alice Grange team. Worked with NHS and had various experiences with finance. At present, enjoying working with the Alice Grange and of course with the resident and family.

Penny Allen
Penny AllenJob Title:Lead Activities CoordinatorJoined: 2019

Hi, my name is Penny and I am the Lead Activities Coordinator here at Alice Grange

I have many years of experience working in care homes in Activities leisure and lifestyle roles.

I love being part of the Alice Grange team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.

Emily Birt
Emily BirtJob Title:Senior CarerJoined: 2014

Hello, my name is Emily and I am a Senior Carer here at Alice Grange. I have been working at Alice Grange since 2014 and I love my job.

I work in care because supporting people to live their fullest possible life is very rewarding. At Alice Grange, I have been privileged to work with a dedicated team who supported me to win Carer of the Year at the 2016 Care Awards.

One of the best parts of my job is welcoming new residents, getting to know them and working together to achieve their goals.

Luminita Maraloiu
Luminita MaraloiuJob Title:Senior CarerJoined: 2018

Hi, my name is Lumi and I am one of the Senior Carers in our Cherry Blossom Community.

I have been lucky enough to work at Alice Grange since 2018, we have a brilliant team here and we all work very well together. As part of the team at Cherry Blossom, I support our wonderful residents in living a full life.

I am very proud of my role at Alice Grange and it is great seeing how well the residents respond to our care.

Titus Varkey
Titus VarkeyJob Title:Head ChefJoined: 2009

Hello,

My name is Titus, I am the head chef at Alice Grange. I started working here over 11 years ago. I am responsible for the day-to-day operation of the kitchen and dining, including training, ordering, and menu planning. I like to find out residents' likes and dislikes. After lunch, you will find me chatting with residents and visitors to get their feedback about our food and service.

Individual nutrition and dietary needs are especially important to me and I take great pride in knowing that the food we serve helps improve residents' well-being here at Alice Grange.

Keith Whatmore
Keith WhatmoreJob Title:Head of MaintenanceJoined: 2019

Hi, my name is Keith Whatmore, I am the Head of Maintenance at Alice Grange. My role is to ensure that the home is always in tiptop condition.

Since joining the team I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.

Alice Grange is a lovely home with lovely gardens, and everyone who visits us is guaranteed a warm and welcoming hello. I take great pride in our gardens and I ensure that our home is kept to a very high standard.

I’m here to help in any way I can, and will always make time for a quick chat.

Margaret
Margaret Job Title:Resident AmbassadorJoined: 2019

As Resident Ambassador, Margaret provides invaluable insight and perspective from a residents point of view on the day to day management in the home.

Margaret befriends new residents to help make the transition to life in our home as friendly as possible by introducing herself to them on their first day and offering to show them around, accompany them for dinner and to activities.

Margaret is a fantastic advocate for our home.

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