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Barchester Alice Grange Care Home

St Isidores, Ropes Drive, Kesgrave, Ipswich, Suffolk IP5 2GA
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Caring, professional, friendly and above all kindPaul M(Son of Resident/Service User)
Barchester Alice Grange Care Home, Ipswich
Barchester Alice Grange Care Home, Ipswich
Barchester Alice Grange Care Home, Ipswich

Alice Grange is a purpose-built residential care home in Ipswich, specialising in 24-hour care for older people including residential care, dementia care and nursing care. Having undergone extensive refurbishment in 2023, Alice Grange is a stunning home offering expert care in a beautiful environment.

Close to the beautiful East Anglian coast line, known for its 'blue flag' beaches, and with good road links to the A12 and A14 trunk roads, Alice...  

Care Provided by Barchester Alice Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Alice Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Raciel Sagun(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (81)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (81)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Barchester Alice Grange Care Home Reviews (189)

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9.8

Barchester Alice Grange Care Home has a Review Score of 9.8 (9.765) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Alice Grange Care Home has 189 reviews.

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Showing 189 reviews matching selected criteria
Review from P E (Son of Resident) published on 5 September 2019 Submitted via Postal Card
Overall Experience

My mother was very apprehensive above moving from her own home where she was very self-sufficient but vulnerable to falls and lacked company. The staff and fellow residents at Alice Grange have all been terrific in welcoming mom to her new home and there are lots of activities going on. Food, room, staff, views and company have all made mom feel loved and welcome.

Reply from Kathryn Sheldrake, General Manager at Barchester Alice Grange Care Home

Hello, my name is Kathryn Sheldrake and I am the new manager here at Alice Grange. Thank you for taking the time to complete a review for us. We are pleased that you have had a great experience here with us at Alice Grange and that your Mom is enjoying living with us.

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Review from J W (Friend of Resident) published on 5 September 2019 Submitted via Website
Overall Experience

I have been coming to this home for nine years now. I think the home is great and I have nothing bad to say about it at all. It is a lovely home - really beautiful and the care is good. I love spending time with the residents here.

Reply from Kathryn Sheldrake, General Manager at Barchester Alice Grange Care Home

Thank you for your very kind review - we are delighted to hear about your positive experience with us at Alice Grange.

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Review from Janice W (Sister of Resident) published on 13 August 2019 Submitted via Postal Card
Overall Experience
My brother is in Alice Grange. The staff are lovely and treat him as special. They are always pleasant to me and my family when we visit. I feel they have too much to do and not enough time to do it.
They always seemed understaffed.

They need a good pat on the back from you all.

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Review from D M (Daughter of Resident) published on 1 July 2019 Submitted via Postal Card
Overall Experience

Alice Grange staff gave much care, support and kindness to my mother whilst she lived there. They were also very supportive and kid to our family.

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Review from Brenda R (Daughter of Resident) published on 18 June 2019 Submitted via Postal Card
Overall Experience

My father moved into Alice Grange on January 21st. Initially, he didn't settle and didn't like it. However, the staff showed great patience treating my father with dignity, respect and overtime he settled in. The staff are very friendly and welcoming. Visitors can make themselves a drink, just as you would if you were visiting in their own home. We sometimes have lunch with my father, the food is tasty and nutritious. A well-planned menu is presented, with a good choice available. My father has a lovely large, well-furnished room which is kept very clean. I am very pleased Dad is in Alice Grange.

Reply from Kristy Smith, General Manager at Barchester Alice Grange Care Home

Thank you for your kind words. It is our pleasure to care for your father.

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Review from M P (Friend of Resident) published on 10 June 2019 Submitted via Postal Card
Overall Experience

Very good and friendly staff. Clean and tidy environment for residents and guests. Highly recommend for all.

Reply from Kristy Smith, General Manager at Barchester Alice Grange Care Home

Thank you for your kind review. We are very proud of our home and we are delighted that you are happy to recommend us.

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Review from Hannah F (Friend of Resident) published on 10 June 2019 Submitted via Postal Card
Overall Experience

Beautiful home and friendly staff. Such a lovely atmosphere. I look forward to my next visit!

Reply from Kristy Smith, General Manager at Barchester Alice Grange Care Home

Thank you for your review - we are very much looking forward to welcoming you to visit the home again soon.

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Review from B A I (Resident / Service User) published on 12 April 2019 Submitted via Postal Card
Overall Experience

My son comes to do the garden out of my patio door and I help as well. The manager is very friendly and always has time to talk to me and smiles. My room is lovely and I am lucky. I have lived here for over four years now.

Reply from Kristy Smith, General Manager at Barchester Alice Grange Care Home

Thank you for your review, we love having you living with us at Alice Grange and I am so pleased that you enjoy being here.

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Review from M L (Respite Resident) published on 7 February 2019 Submitted via Postal Card
Overall Experience
I found the care home to be brightly lit very clean and with cheerful, friendly and willing staff.
My room was spacious, very comfortable. My visitors were welcomed and the whole stay was satisfactory and helped my recovery.

I would say that the permanent residents all looked well cared for and were treated with respect by staff.

Reply from Kristy Smith, General Manager at Barchester Alice Grange Care Home

Thank you for your kind words. It was a joy to support you and I am glad you felt so welcome and rested from your stay.

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Review from Michael W (Resident / Service User) published on 22 October 2018 Submitted via Postal Card
Overall Experience

Most of the food was inedible and that my daughter brought me hot food from home. On two days I had to ask for my bed to be made at 3.30 in the afternoon!

Reply from Michelle Medway, General Manager at Barchester Alice Grange Care Home

Thank you for your feedback, I am sorry there were issues during your stay here.

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Review from R B (Resident / Service User) published on 16 October 2018 Submitted via Postal Card
Overall Experience

Service, food and friendship great. Will be back.

Reply from Michelle Medway, General Manager at Barchester Alice Grange Care Home

Thank you Rosemary, it was a pleasure seeing you again.

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Review from Paul M (Son of Resident) published on 16 October 2018 Submitted via Postal Card
Overall Experience
Alice Grange have been extremely supportive during a difficult period and were able to help my father when the home he was in previously went into liquidation.
Caring, professional, friendly and above all kind, the staff at Alice Grange have been wonderful.

I have no hesitation in recommending Alice Grange to care for any elderly person.

Reply from Michelle Medway, General Manager at Barchester Alice Grange Care Home

Thank you Paul for your kind words, I will pass it on to the team.

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Review from Wref D (Son of Resident) published on 26 September 2018 Submitted via Postal Card
Overall Experience
A very high level of service.
Kind, friendly and sympathetic.

The home is well run, residents have a good choice of activities.

Reply from Michelle Medway, General Manager at Barchester Alice Grange Care Home

Thank you so much for the kind words, I pass this on to the team.

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Review from J B (Daughter of Resident) published on 24 September 2018 Submitted via Postal Card
Overall Experience
We were first impressed with the explicit open door welcome at Alice Grange, so gathered the courage to visit. The welcome was reinforced by the reception staff and the management.
We left hugely reassured. We also felt our concerns had been heard.

We have been continually impressed with Alice Grange - with the quality of nursing staff, with responsiveness, with overall friendliness as well as the excellent premises.

Reply from Michelle Medway, General Manager at Barchester Alice Grange Care Home

Thank you for those kind words, I will ensure to pass them on to the team.

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Review from R A (Husband of Resident) published on 22 May 2018 Submitted via Postal Card
Overall Experience

The services provided meet the standard expected from a purpose built care home.

Reply from Michelle Medway, General Manager at Barchester Alice Grange Care Home

Thank you, I will ensure your kind words are passed on to the team.

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Review from J D (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card
Overall Experience

The management showed support and compassion towards me at a very difficult time when my mum required care. Staff at the Alice Grange went out of their way to support mum to settle into what was to become her new home. Staff are very attentive to my mum's needs and have become her confidants when she is having an "off day". All staff from management, care, activities, domestics and catering go out of their way to make things as comfortable and strive to improve when needed.

Reply from Michelle Medway, General Manager at Barchester Alice Grange Care Home

Thank you for your kind words, I will ensure this is passed on.

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Review from L H (Son of Resident) published on 26 March 2018 Submitted via Postal Card
Overall Experience

My mother entered the home on 16th February 2018. I have been impressed by the dedication and care of the staff. My partner and I have always found the staff willing to discuss how my mum has been. The home itself is always well presented, clean and efficient. I would and so would my partner recommend the home to potential clients.

Reply from Michelle Medway, Manager at Barchester Alice Grange Care Home

Thank you for your kind words. We always operate an open door policy, and your feedback is always welcome.

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Review from L P (Daughter of Resident) published on 26 March 2018 Submitted via Postal Card
Overall Experience

The care of my mother, on the whole, is of a good standard. Carers call her by her preferred name and talk to her while administering any care needs. Occasionally, I am concerned when her preferred foods or drinks (yoghurts/orange squash) are not available as they have run out. I am pleased with the communication given by the home to me concerning any developments around my mother's needs.

Reply from Michelle Medway, Manager at Barchester Alice Grange Care Home
Thank you, I will ensure this issue is rectified immediately.

Any further concerns please do not hesitate to contact me.

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Review from Ronald H MBE (Husband of Resident) published on 26 March 2018 Submitted via Postal Card
Overall Experience

I have found all the headings (as below) describe the needs and conditions for any care home. Alice Grange meets all very very well. Last years CQC review met these conditions with good proving a sound steady progress.

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Review from Teresa T (Daughter of Resident) published on 26 March 2018 Submitted via Postal Card
Overall Experience
Alice Grange has been a home from home for both my mum-in-law now deceased and looking after father-in-law on respite afterwards.

They have supported the family beyond all expectations.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 December 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (389) & Events (1)

News
  • 05 Jul 2026

    Over the past three weeks, our residents have had so much fun with Brooke from Six Bricks, a pilot scheme she is trialling in local care homes. Hand-eye coordination is...

  • 05 Jul 2026

    Our garden has become a vibrant display of colour due to the kind donation of various plants from Tesco. Today, the final lot went into planters to make a surprise...

  • 05 Jul 2026

    As part of Barchester’s Nutrition and Hydration focus this month, we have been celebrating the enjoyment of food, drink, and sharing special moments. Our Chef Titus and resident Lily had...

Upcoming Events

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Barchester Alice Grange Care Home.

Meet the Team (10)

Raciel Sagun
Raciel SagunJob Title:General ManagerJoined: 2020

I am the General Manager of Alice Grange. Inspiring and leading the onsite team and ensuring high standards of governance and compliance are my responsibility for overall service.

Over the last 14 years, I have had the privilege of serving the healthcare sector by managing and leading frontline care services for our elderly population. I have come into contact with many individuals who have willingly shared their life experiences and wisdom. This has reinforced my sense of duty and heightened my level of respect for our elders.

My passion is person-centred care. I truly believe in the values of responsibility, integrity, kindness, compassion and doing what we can do for others. I love to see my residents happy with full smiles on their faces, content and having a quality of life whilst in our care.

The team and I are fully committed to embedding the core principles of empathy, care, compassion and integrity in the Alice grange community.

My door is always open: do not hesitate to come and talk to me, should you need anything.

Grace Santos
Grace SantosJob Title:Deputy ManagerJoined: 2012

Hello, my name is Grace and I have worked at Alice Grange as one of the Senior Nurses since 2012.

I have recently accepted the role of Deputy Manager and am very proud to be able to continue to work with the team at Alice Grange.

I love my role here and I am fortunate to have a hardworking team that sees the residents as extended family. I enjoy taking the time to learn as much as possible about each new resident from their families and themselves.

I am very proud of our recent CQC inspection result as I know it reflects the great care that we provide at Alice Grange.

Rashmi Nair
Rashmi NairJob Title:Nurse.Joined: 2020

Hello, my name is Rashmi.

I worked as a carer from 2010 and then qualified as an RGN in 2013. I have always worked in Dementia Care through a number of different settings including hospitals and other care homes.

I started working at Alice Grange in 2020 and I love it here. Barchester care homes have much better facilities and people than many other settings. The management and staff here work really well together and it means this is a brilliant home to work in.

I am now privileged to be part of the team on our Memory Lane community, where we strive to make sure that each resident feels at home and that each family knows their loved one is being looked after by truly caring professionals.

Christine Rogers
Christine RogersJob Title:AdministratorJoined: 2022

Joined on December 2022 with Alice Grange team. Worked with NHS and had various experiences with finance. At present, enjoying working with the Alice Grange and of course with the resident and family.

Penny Allen
Penny AllenJob Title:Lead Activities CoordinatorJoined: 2019

Hi, my name is Penny and I am the Lead Activities Coordinator here at Alice Grange

I have many years of experience working in care homes in Activities leisure and lifestyle roles.

I love being part of the Alice Grange team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.

Emily Birt
Emily BirtJob Title:Senior CarerJoined: 2014

Hello, my name is Emily and I am a Senior Carer here at Alice Grange. I have been working at Alice Grange since 2014 and I love my job.

I work in care because supporting people to live their fullest possible life is very rewarding. At Alice Grange, I have been privileged to work with a dedicated team who supported me to win Carer of the Year at the 2016 Care Awards.

One of the best parts of my job is welcoming new residents, getting to know them and working together to achieve their goals.

Luminita Maraloiu
Luminita MaraloiuJob Title:Senior CarerJoined: 2018

Hi, my name is Lumi and I am one of the Senior Carers in our Cherry Blossom Community.

I have been lucky enough to work at Alice Grange since 2018, we have a brilliant team here and we all work very well together. As part of the team at Cherry Blossom, I support our wonderful residents in living a full life.

I am very proud of my role at Alice Grange and it is great seeing how well the residents respond to our care.

Titus Varkey
Titus VarkeyJob Title:Head ChefJoined: 2009

Hello,

My name is Titus, I am the head chef at Alice Grange. I started working here over 11 years ago. I am responsible for the day-to-day operation of the kitchen and dining, including training, ordering, and menu planning. I like to find out residents' likes and dislikes. After lunch, you will find me chatting with residents and visitors to get their feedback about our food and service.

Individual nutrition and dietary needs are especially important to me and I take great pride in knowing that the food we serve helps improve residents' well-being here at Alice Grange.

Keith Whatmore
Keith WhatmoreJob Title:Head of MaintenanceJoined: 2019

Hi, my name is Keith Whatmore, I am the Head of Maintenance at Alice Grange. My role is to ensure that the home is always in tiptop condition.

Since joining the team I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.

Alice Grange is a lovely home with lovely gardens, and everyone who visits us is guaranteed a warm and welcoming hello. I take great pride in our gardens and I ensure that our home is kept to a very high standard.

I’m here to help in any way I can, and will always make time for a quick chat.

Margaret
Margaret Job Title:Resident AmbassadorJoined: 2019

As Resident Ambassador, Margaret provides invaluable insight and perspective from a residents point of view on the day to day management in the home.

Margaret befriends new residents to help make the transition to life in our home as friendly as possible by introducing herself to them on their first day and offering to show them around, accompany them for dinner and to activities.

Margaret is a fantastic advocate for our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Alice Grange Care Home to verify any information. View our terms and conditions. Barchester Alice Grange Care Home has an Enhanced Service -more info.