Barchester Alice Grange Care Home

St Isidores, Ropes Drive, Kesgrave, Ipswich IP5 2GA
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9.9 175 Reviews
  • Barchester Alice Grange Care Home, Ipswich
Alice Grange is a purpose-built residential care home in Ipswich, specialising in 24-hour care for older people including residential care, dementia care and nursing care. Having undergone extensive refurbishment in 2023, Alice Grange is a stunning home offering expert care in a beautiful environment.

Close to the beautiful East Anglian coast line, known for its 'blue flag' beaches, and with good road links to the A12 and A14 trunk roads, Alice Grange is easily accessible from nearby towns like Colchester and Felixstowe.

The bespoke care at Alice Grange is based around personalised care plans, drawn up with the individual and their family to ensure life at Alice Grange feels like home.

The best way to get to know the home is to arrange a visit. Visiting is encouraged at any time.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 87 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Alice Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Raciel Sagun (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (81)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (81)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Barchester Alice Grange Care Home Reviews (175)

Total of 175, showing 141-160
9.9

Barchester Alice Grange Care Home has a Review Score of 9.9 (9.857) out of 10, based on 38 reviews in the last 2 years. Over all time Barchester Alice Grange Care Home has 175 reviews.

Overall Experience

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Date Published

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Review from R A (Husband of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The services provided meet the standard expected from a purpose built care home.

Reply from Michelle Medway, General Manager at Barchester Alice Grange Care Home

Thank you, I will ensure your kind words are passed on to the team.

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Review from J D (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management showed support and compassion towards me at a very difficult time when my mum required care. Staff at the Alice Grange went out of their way to support mum to settle into what was to become her new home. Staff are very attentive to my mum's needs and have become her confidants when she
is having an "off day". All staff from management, care, activities, domestics and catering go out of their way to make things as comfortable and strive to improve when needed.

Reply from Michelle Medway, General Manager at Barchester Alice Grange Care Home

Thank you for your kind words, I will ensure this is passed on.

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Review from L H (Son of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the home on 16th February 2018. I have been impressed by the dedication and care of the staff. My partner and I have always found the staff willing to discuss how my mum has been. The home itself is always well presented, clean and efficient. I would and so would my partner recommend
the home to potential clients.

Reply from Michelle Medway, Manager at Barchester Alice Grange Care Home

Thank you for your kind words. We always operate an open door policy, and your feedback is always welcome.

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Review from L P (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of my mother, on the whole, is of a good standard. Carers call her by her preferred name and talk to her while administering any care needs. Occasionally, I am concerned when her preferred foods or drinks (yoghurts/orange squash) are not available as they have run out. I am pleased with the
communication given by the home to me concerning any developments around my mother's needs.

Reply from Michelle Medway, Manager at Barchester Alice Grange Care Home

Thank you, I will ensure this issue is rectified immediately.
Any further concerns please do not hesitate to contact me.

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Review from Ronald H MBE (Husband of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the headings (as below) describe the needs and conditions for any care home. Alice Grange meets all very very well. Last years CQC review met these conditions with good proving a sound steady progress.

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Review from Teresa T (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alice Grange has been a home from home for both my mum-in-law now deceased and looking after father-in-law on respite afterwards.
They have supported the family beyond all expectations.

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Review from Rob S (Friend of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and friendly.

Reply from Michelle Medway, Manager at Barchester Alice Grange Care Home

Thank you for taking the time to give the staff this wonderful and valuable feedback.

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Review from T L (Daughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad spent three weeks in respite care whilst recovering from a mild stroke. His care was good but occasionally he had to wait to be washed and dressed so perhaps another carer on his floor between 8am and 10am would have been advantageous.
The activities were good but sometimes they were cancelled
and he wasn't told.
The food was good but unfortunately, there wasn't enough for my dad's appetite but they were always willing to make something different if there wasn't anything on the menu my dad liked.
The room was very nice and any faults were rectified quickly.

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Review from D S (Resident) assisted by family/friend published on 18 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff, nice surroundings. All staff are very friendly, helpful and kind.

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Review from Julie M (Wife of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Barchester Alice Grange Care Home since December 2008. We have seen managers come and go over this time.


At this time, the home seems in a very stable place under the current manager. Morale amongst management and all staff appear good by the CQC and I know the

staff now have aspirations to become 'excellent'. As a long time carer of my husband (over 30 years), I feel confident that he is receiving good care which he deserves.

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Review from Jean T (Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my time here, though I took a little while to settle. My only bone of contention is my next door neighbour, who caused considerable trouble and should never be here. Apart from that I get on well with everyone and join all activities.

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Review from J S (Wife of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a lovely friendly atmosphere at Alice Grange Care Home. The staff on Memory Lane are committed to good standards and treat residents with care and respect. The home is well-maintained and decorated by 2 excellent property men. Laundry is good. Food is excellent. Rooms are a good size and
regularly cleaned. Activities staff work hard to engage and stimulate residents. The downside is that staffing levels are not always adequate, especially at weekends. Management need to ensure staffing levels are adequate to maintain care standards.

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Review from M T (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and carers are very good. They look after my mother very well. Notice a difference in her since having one to one and made friends with all carers.

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Review from Sarah W (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have been so impressed with the level of care, understanding and support that have been given to my father during his respite stay.
The management and staff have ensured that the whole family have been treated compassionately and as individuals.
My father's surroundings and care have been
second to none.

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Review from Gillian A (Resident) assisted by family/friend published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive about my first stay in a care home but the staff were lovely and made me feel at ease. I would not worry about staying here again.

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Review from Ann K (Friend of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall impression is very good. All areas are bright, spacious and clean. Staff are always helpful. Rooms are a good size and well furnished.


I'm not sure how much entertainment is provided for residents. It is always quiet when I come but that is always in the morning.

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Review from Jules H (Son of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Barchester Alice Grange Care Home for 3 years and is always treated with respect and dignity. Careers and activity staff always helpful and pleasant. Food always good as is the hostess service. Management always very approachable and caring. All in all, I would totally recommend
Barchester Alice Grange Care Home to anyone looking for care for a friend or relative. 10/10.

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Review from Philip G (Father of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general terms, the care home is very well run, if there are any issues regarding the care and its facilities they have been rectified very quickly. The maintenance procedures are extremely thorough and routines followed to the law. The management at present is very approachable and helpful. As for
many other facilities in this field keeping good caring staff can be challenging.

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Review from Robert L (Son of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff treat my father with kindness and respect despite his reluctance to seek assistance unless necessary.

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Review from P B (Resident) assisted by family/friend published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some carers are good, but not all. Food mostly good but sometimes horrid.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Barchester Alice Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Barchester Alice Grange Care Home is calculated as follows: ( (404 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 454 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Alice Grange Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

Meet the Team (10)

Raciel

Raciel Sagun

Job Title: General Manager

Joined: 2020

I am the General Manager of Alice Grange. Inspiring and leading the onsite team and ensuring high standards of governance and compliance are my responsibility for overall service.


Over the last 14 years, I have had the privilege of serving the healthcare sector by managing and leading frontline care services for our elderly population. I have come into contact with many individuals who have willingly shared their life experiences and wisdom. This has reinforced my sense of duty and heightened my level of respect for our elders.


My passion is person-centred care. I truly believe in the values of responsibility, integrity, kindness, compassion and doing what we can do for others. I love to see my residents happy with full smiles on their faces, content and having a quality of life whilst in our care.


The team and I are fully committed to embedding the core principles of empathy, care, compassion and integrity in the Alice grange community.


My door is always open: do not hesitate to come and talk to me, should you need anything.

Grace

Grace Santos

Job Title: Senior Nurse

Joined: 2012

Hello, my name is Grace and I have worked at Alice Grange as one of the Senior Nurses since 2012.


I love my role here and I am fortunate to have a hardworking team who see the residents as extended family. I enjoy taking the time to learn as much as possible about each new resident from their families and themselves.


I am very proud of our recent CQC inspection result as I know it reflects the great care that we provide at Alice Grange.

Rashmi

Rashmi Nair

Job Title: Nurse.

Joined: 2020

Hello, my name is Rashmi.


I worked as a carer from 2010 and then qualified as an RGN in 2013. I have always worked in Dementia Care through a number of different settings including hospitals and other care homes.


I started working at Alice Grange in 2020 and I love it here. Barchester care homes have much better facilities and people than many other settings. The management and staff here work really well together and it means this is a brilliant home to work in.


I am now privileged to be part of the team on our Memory Lane community, where we strive to make sure that each resident feels at home and that each family knows their loved one is being looked after by truly caring professionals.

Christine

Christine Rogers

Job Title: Administrator

Joined: 2022

Joined on December 2022 with Alice Grange team. Worked with NHS and had various experiences with finance. At present, enjoying working with the Alice Grange and of course with the resident and family.

Penny

Penny Allen

Job Title: Lead Activities Coordinator

Joined: 2019

Hi, my name is Penny and I am the Lead Activities Coordinator here at Alice Grange


I have many years of experience working in care homes in Activities leisure and lifestyle roles.


I love being part of the Alice Grange team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.

Emily

Emily Birt

Job Title: Senior Carer

Joined: 2014

Hello, my name is Emily and I am a Senior Carer here at Alice Grange. I have been working at Alice Grange since 2014 and I love my job.


I work in care because supporting people to live their fullest possible life is very rewarding. At Alice Grange, I have been privileged to work with a dedicated team who supported me to win Carer of the Year at the 2016 Care Awards.


One of the best parts of my job is welcoming new residents, getting to know them and working together to achieve their goals.

Luminita

Luminita Maraloiu

Job Title: Senior Carer

Joined: 2018

Hi, my name is Lumi and I am one of the Senior Carers in our Cherry Blossom Community.


I have been lucky enough to work at Alice Grange since 2018, we have a brilliant team here and we all work very well together. As part of the team at Cherry Blossom, I support our wonderful residents in living a full life.


I am very proud of my role at Alice Grange and it is great seeing how well the residents respond to our care.

Titus

Titus Varkey

Job Title: Head Chef

Joined: 2009

Hello,


My name is Titus, I am the head chef at Alice Grange. I started working here over 11 years ago. I am responsible for the day-to-day operation of the kitchen and dining, including training, ordering, and menu planning. I like to find out residents' likes and dislikes. After lunch, you will find me chatting with residents and visitors to get their feedback about our food and service.


Individual nutrition and dietary needs are especially important to me and I take great pride in knowing that the food we serve helps improve residents' well-being here at Alice Grange.

Keith

Keith Whatmore

Job Title: Head of Maintenance

Joined: 2019

Hi, my name is Keith Whatmore, I am the Head of Maintenance at Alice Grange. My role is to ensure that the home is always in tiptop condition.


Since joining the team I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.


Alice Grange is a lovely home with lovely gardens, and everyone who visits us is guaranteed a warm and welcoming hello. I take great pride in our gardens and I ensure that our home is kept to a very high standard.


I’m here to help in any way I can, and will always make time for a quick chat.

Margaret

Margaret

Job Title: Resident Ambassador

Joined: 2019

As Resident Ambassador, Margaret provides invaluable insight and perspective from a residents point of view on the day to day management in the home.


Margaret befriends new residents to help make the transition to life in our home as friendly as possible by introducing herself to them on their first day and offering to show them around, accompany them for dinner and to activities.


Margaret is a fantastic advocate for our home.

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