Kirkley Manor, Lowestoft, Suffolk
Kirkley Manor, Lowestoft, Suffolk
Kirkley Manor, Lowestoft, Suffolk

Kirkley Manor is a short walk from a wonderful beach and has a fabulous interior purposely directed towards the daily challenges of adults with nursing needs or dementia.

A home-from-home atmosphere is complemented by en-suite bedrooms and comfortable communal lounges, while the home is well-located for a range of community amenities.

Staff receive on-going training in personalised care delivery as well as in the many ways they can help and encourage residents to remain independent.

Group: Kingsley Healthcare

Person in charge: Danielle Gaston (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Languages Spoken by Staff (other than English): Polish

Single Rooms: 51

Shared Rooms: 10

Rooms with ensuite WC: 44

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kirkley Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Kirkley Manor has a Review Score of 9.2 (9.219)

The Review Score of 9.2 (maximum of 10) for Kirkley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Kirkley Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.656 for Kirkley Manor is calculated as follows: ( (65 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.563 Points relating to the number of positive Reviews for Kirkley Manor is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 8 Reviews ÷ 14.2 Target = 0.563

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kirkley Manor?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kirkley Manor

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Everyone who visited my mother commented on the caring and welcoming attitudes of staff. Nothing was too much trouble.
Staff always greeted me with a friendly smile and an update on my mother's health. There were always adequate numbers of staff on duty. When giving care to my mother, staff always treated her with the utmost courtesy and respect.

How likely would you be to recommend Kirkley Manor? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mum has been a resident for almost two years. The staff are wonderful and always giving her cuddles and dancing with her when she wants it. We love the fact there are no restrictions on visits. We feel she is safe and gets the best care possible, something we couldn't manage. Her room is her safe haven and she loves it. She is very mobile and walks around a lot in the night, this is not a problem for the staff.

How likely would you be to recommend Kirkley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative is very well looked after, is very happy where she is and enjoys the food (and she's an extremely fussy eater)! All the staff are helpful, friendly, attentive and efficient and treat the residents with kindness and respect. When it was my relatives birthday (102) the staff made a real fuss of her and she (and we) enjoyed the little party that the home organised for her.

Should anything be unsatisfactory (which it isn't) I feel that my comments would be welcome, either at one of the regular "residents and relatives" meetings or in a separate meeting.

How likely would you be to recommend Kirkley Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Always friendly staff. Excellent care for my mother, she is treated with care, affection and dignity. Good range of activities for residents and staff always available to chat for advice and updates. I couldn't wish for a better home for my 95-year-old mother. She has been at Kirkley Manor for eight years. The home continues to improve.

How likely would you be to recommend Kirkley Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The resident has been here for four weeks and so far he's been looked after very well.

How likely would you be to recommend Kirkley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find Kirkley Manor to be a very well run home. Always clean and very helpful staff. Excellent grounds for residents to use in warmer weather.

How likely would you be to recommend Kirkley Manor? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum has been in Kirkley Manor for approximately one year, she has been treated with such kindness, warmth and generosity of spirit. It has made a potentially very sad situation so much easier to bear, for her to no longer be in her own home was such a difficult decision for all our family, however, the staff have made the transition so effortlessly, nothing is ever too much trouble and mums welfare is at the heart of everything they do. I am so very happy mum is well cared and could never put into words how grateful we are as a family.
Thank you one and all.

How likely would you be to recommend Kirkley Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Kirkley Manor is a sanctuary for its residents as well as their family members. It's wonderful to be able to visit anytime - night or day and be made so welcome. The care given to my mother has been outstanding; she has been given a new lease of life thanks to the kindness, warmth, good humour, professionalism and nursing care provided by all who work there. I can never thank them enough

How likely would you be to recommend Kirkley Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

November 2013

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kirkley Manor