Monmouth Court Care Home, Ipswich, Suffolk
Monmouth Court Care Home, Ipswich, Suffolk
Monmouth Court Care Home, Ipswich, Suffolk

Monmouth Court provides nursing and residential care plans that are tailored to individual needs. Short and long stays are welcome to those who are living with Parkinson's, dementia and also to the young physically disabled.

With plenty of places to relax, the purpose built home has the needs of older people in mind. Whether outside in the garden, or indoors in the dining room or conservatory, the home provides a safe environment for residents to live in.

Monmouth Court’s chef ensures residents have great meals which they all enjoy. A Night Bite menu can be accessed by residents, which includes fruit, snacks and drinks.

Regular excursions are arranged for residents to participate in, as well as a variety of daily activities which are suitable for all levels of ability, like knitting, reading and painting.

Group: HC-One

Person in charge: Rebecca Watkins (General Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 110 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Head/Brain Injury • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, Hindi, Malay, Polish, Tagalog, Urdu

Single Rooms: 110

Rooms with ensuite WC: 110

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Monmouth Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Monmouth Court Care Home has a Review Score of 9 (9.038)

The Review Score of 9 (maximum of 10) for Monmouth Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Monmouth Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Monmouth Court Care Home is calculated as follows: ( (64 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.163 Points relating to the number of positive Reviews for Monmouth Court Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 30.6 positive Reviews (153 registered maximum number of service users ÷ 5). 5 Reviews ÷ 30.6 Target = 0.163

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Monmouth Court Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Monmouth Court Care Home

  • Daughter of Resident/Service User
    3
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Respite Resident/Service User
    1

There is nothing I can fault about this home. Staff are wonderful, keeping us up to date on everything. Food looks lovely, residents are kept lovely and warm. Beautiful gardens, lovely rooms, only just one thing - not sure if there are many activities as my father would not remember due to dementia.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clare Sheehan, Care Advisor at Monmouth Court Care Home responded to this review on 05 Feb 2018:

Thank you for your kind comments. We are so pleased that you are happy with your Father’s care and the Home in general. I would like to reassure you that we do have numerous activities being held across site and your Father is very much involved in many of them and a weekly activities programme is available for you to view upon request. Activities are also documented in your Father’s care plan as part of the activity log, so when you are next in the Home please feel free to take a look. Thanks again for the positive review.

I needed to go into urgent respite care due to building work taking place in my bungalow. I was very hesitant going into a care home. From the moment I arrived I was welcomed into the care home and felt part of the family, my room was lovely and the staff were fantastic. I was treated with nothing but respect.
I took my dog and she really enjoyed her stay, she loved the well-kept gardens which were very disabled friendly. Food was great and I felt well cared for and would definitely go back, thank you so much for the wonderful care I received.
Would highly recommend this care home.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were very pleased with all of my Aunt's care that Monmouth Court provided.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Monmouth Court Care Home responded to this review on 24 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Just enjoyed a lovely lunch with my mother who has recently taken up residence at Monmouth Court. The atmosphere and food were lovely, the staff are always friendly and make us feel very welcome. Keep up the good work!

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Monmouth Court Care Home responded to this review on 28 Jun 2017:

Thank you for your review. Good to know that you enjoyed your lunch with your Mother and that you feel welcome at the home.

My aunt moved to Monmouth Court Nursing Home in June 2015 at the age of 94. She was reluctant to leave her own home and did not find the move easy. From the onset, she was treated with nothing but kindness and understanding by the staff at Monmouth Court. Her nursing care was exemplary in all respects. She grew to care for those at Monmouth Court in return and by the time of her death in December 2016 she regarded it as her home.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at Monmouth Court Care Home responded to this review on 03 Mar 2017:

So Sorry to hear of your loss please accept our condolences.Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My Dad was looked after at 'Monmouth Court Care Home' for the last 7 months of his life. We found the staff at the home excellent. They were all very friendly, caring and hard working. While Dad was there, they received as a whole an inadequate from the 'Care Quality Commission'. This is a shame, as I could not think how this reflected on 'Monmouth Court Care Home'. I have to say before Dad died, about 2 weeks I think, a relief handover was installed. She seemed much more approachable than the previous one and was often seen talking to residents and relations. I had never seen this before!

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Monmouth Court Care Home responded to this review on 08 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Monmouth Court Care Home