Monmouth Court Care Home

Monmouth Close, Ipswich IP2 8RS

Monmouth Court is a purpose-built care home providing nursing and residential care. Short and long stays are welcome to those who are living with Parkinson's, dementia and also to the young physically disabled. 

With plenty of places to relax, the purpose-built home has the needs of older people in mind. Whether outside in the garden, or indoors in the dining room or conservatory, the home provides a safe environment for residents to live in.

Monmouth Court’s chef ensures residents have great meals which they all enjoy. A Night Bite menu can be accessed by residents, which includes fruit, snacks and drinks.

Regular excursions are arranged for residents to participate in, as well as a variety of daily activities which are suitable for all levels of ability, like knitting, reading and painting.

Group: HC-One

Person in charge: Rebecca Watkins (General Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 110 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Head/Brain Injury • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, Hindi, Malay, Polish, Tagalog, Urdu

Single Rooms: 110

Rooms with ensuite WC: 110

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Monmouth Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Monmouth Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Monmouth Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.787 for Monmouth Court Care Home is calculated as follows: ( (134 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 164 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.392 Points relating to the number of positive Reviews for Monmouth Court Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 30.6 positive Reviews (153 registered maximum number of service users ÷ 5). 12 Reviews ÷ 30.6 Target = 0.392

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Monmouth Court Care Home has a Review Score of 9.2 (9.179) from 14 Reviews


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Monmouth Court Care Home?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Monmouth Court Care Home

  • Daughter of Resident/Service User
    6
  • Nephew of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Respite Resident/Service User
    1
  • more

The care given to my father is outstanding, the staff is so wonderful and understanding.
I live in America and can only get here for a couple weeks per year but I call weekly and they never hesitate to put Dad on the phone. Their interactions with him are always respectful even now as his health deteriorates. I can’t say enough good things about Monmouth Court Care Home.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

All staff are very friendly and caring towards my mother and other residents. Mother is always treated with respect and dignity.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I think the residents are settled and happy with carers and the atmosphere seems a lot better. The staff are always willing to listen if asked questions. The activities are a lot better since the home has changed hands and I have no worries with my mother in here.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

M wife has been here for the five weeks. In that time, all the service/care has been excellent.
Monmouth Court is a credit to all the staff and management.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

From the moment we contacted the home for urgent respite we were treated with utmost professionalism. As a family, we were stressed and worried that the fact that dad was having to go into a care home for a short period but it was by far the best decision we made. We were made welcome by the amazing management team and staff, they all treated dad with care and dignity, it was important for us to encourage dad to stay as independent as possible while staying at the home. The home was always clean tidy and the food was wonderful. Keep up the fantastic work.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Nursing staff, carers and management staff looked after my father in the final four months of his life showing amazing compassion, kindness and a great deal of loving care which was a great comfort to my mother, my sister and me. They kept us well informed and always seemed to have time to go the extra mile.
Whilst he was bedridden and unable to participate in the wider life of the home our frequent visits meant that we were able to observe much of the everyday life of the home and were impressed with the efforts the staff went to, to give residents thoughtful entertainment - even bringing in a lamb for them to bottle feed!
Unlike many institutions, the home always seemed clean and odour free and although the rooms are older they have garden views and a pleasing house system.
Many thanks to everyone.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Staff very friendly and look after people well, food good and good choice. Room could do with some paint. Plenty of things for residents to do during the day and staff good at getting people included.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Clare Sheehan, Care Advisor at Monmouth Court Care Home responded to this review on 14 Mar 2018:

Thank you for your kind comments. We are so pleased you are happy with your loved one’s care and the home in general. We have an ongoing redecorating programme here at Monmouth Court and your loved one’s room was fully redecorated approximately three weeks ago. We hope that when you see the room, you will be pleased with the way it looks. Thanks again for the positive review.

My Stepfather seems really settled in the home and the most settled he has been since his diagnosis. The staff are friendly and make us feel welcome providing us with coffee/tea, cakes.
The level of care is very good and I feel safe in the knowledge that my step father is kept safe which saves us from unnecessary worry.
The food that is provided is very good with several choices.
The home is clean and fresh and has a decorative theme in the lounge/dinning room which is changed regularly, this makes the home very cheerful for residents and family members when visiting.
The management staff are approachable and will phone my if any problems arise.
Residents are involved in several activities including bingo, quizzes, games, afternoon tea and days out.
Security is excellent with key coded doors ensuring residents are safe.
Meetings are held on a monthly basis and more changes are to be made which is positive.
I would thoroughly recommend this care home to others.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

There is nothing I can fault about this home. Staff are wonderful, keeping us up to date on everything. Food looks lovely, residents are kept lovely and warm. Beautiful gardens, lovely rooms, only just one thing - not sure if there are many activities as my father would not remember due to dementia.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Clare Sheehan, Care Advisor at Monmouth Court Care Home responded to this review on 05 Feb 2018:

Thank you for your kind comments. We are so pleased that you are happy with your Father’s care and the Home in general. I would like to reassure you that we do have numerous activities being held across site and your Father is very much involved in many of them and a weekly activities programme is available for you to view upon request. Activities are also documented in your Father’s care plan as part of the activity log, so when you are next in the Home please feel free to take a look. Thanks again for the positive review.

I needed to go into urgent respite care due to building work taking place in my bungalow. I was very hesitant going into a care home. From the moment I arrived I was welcomed into the care home and felt part of the family, my room was lovely and the staff were fantastic. I was treated with nothing but respect.
I took my dog and she really enjoyed her stay, she loved the well-kept gardens which were very disabled friendly. Food was great and I felt well cared for and would definitely go back, thank you so much for the wonderful care I received.
Would highly recommend this care home.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We were very pleased with all of my Aunt's care that Monmouth Court provided.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Monmouth Court Care Home responded to this review on 24 Oct 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Just enjoyed a lovely lunch with my mother who has recently taken up residence at Monmouth Court. The atmosphere and food were lovely, the staff are always friendly and make us feel very welcome. Keep up the good work!

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Monmouth Court Care Home responded to this review on 28 Jun 2017:

Thank you for your review. Good to know that you enjoyed your lunch with your Mother and that you feel welcome at the home.

My aunt moved to Monmouth Court Nursing Home in June 2015 at the age of 94. She was reluctant to leave her own home and did not find the move easy. From the onset, she was treated with nothing but kindness and understanding by the staff at Monmouth Court. Her nursing care was exemplary in all respects. She grew to care for those at Monmouth Court in return and by the time of her death in December 2016 she regarded it as her home.

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Jayne Duck, Customer services administrator at Monmouth Court Care Home responded to this review on 03 Mar 2017:

So Sorry to hear of your loss please accept our condolences.Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My Dad was looked after at 'Monmouth Court Care Home' for the last 7 months of his life. We found the staff at the home excellent. They were all very friendly, caring and hard working. While Dad was there, they received as a whole an inadequate from the 'Care Quality Commission'. This is a shame, as I could not think how this reflected on 'Monmouth Court Care Home'. I have to say before Dad died, about 2 weeks I think, a relief handover was installed. She seemed much more approachable than the previous one and was often seen talking to residents and relations. I had never seen this before!

How likely would you be to recommend Monmouth Court Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Emily Wilson, Customer Service Administrator at Monmouth Court Care Home responded to this review on 08 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Submit a Review for Monmouth Court Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Monmouth Court Care Home