Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.7 166 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court care home is a part of Athena Care Home (UK) Ltd group, situated in Monmouth Close, Ipswich.

The care home offers nursing, dementia nursing, residential, residential dementia and palliative care.

The home also provides respite care and welcomes those who are living with Parkinson’s and also the young physically disabled.

All rooms are situated on the ground floor for ease of access.

The nursing and care team are trained to an extremely high standard to enable them to provide exceptionable and passionate care.

In 2021 they were finalists in the Suffolk Care Awards Team of the Year category!
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Care Provided by Avocet Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Contact Avocet Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avocet Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Ruth Garnham (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (113)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Parking

  • Extensive car park on site for all visitors.

Avocet Court Care Home Reviews (166)

9.7

Avocet Court Care Home has a Review Score of 9.7 (9.696) out of 10, based on 61 reviews in the last 2 years.
Over all time Avocet Court Care Home has 166 reviews.

Overall Experience
  • 121
  • 37
  • 4
  • 3
  • 1
Date Published
  • 166
  • 14
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Reviewer Connection to Avocet Court Care Home
  • 47
  • 33
  • 23
  • 15
  • 7
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
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Total of 166, showing 61-80
Review from David J (Son of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Mum spent 6 weeks in Harlech, the dementia unit at Avocet. Her dementia had made her fairly quiet, as opposed to other residents who were shouting, banging on doors etc. She found the environment intimidating and often didn't want to leave her room and spent a lot of time alone (when we weren't visiting).
Her personal care was poor and she took many weeks after leaving Harlech to heal properly. On a plus, their entertainment person was superb. He worked so hard with the residents.
We moved Mum out as soon as we were able to.
I can only comment on Harlech and do understand the other buildings feel very different.
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Review from Angus M (Son of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93 year old mother suffered a stroke in April 2023, and after two months in Heath Road Hospital, Ipswich (where she received excellent treatment), she was moved to Powys House, where she stayed for over two months. During her time there she received excellent care from a very friendly, caring and
professional staff. The house was always clean, devoid of unpleasant odours, well run by an active and engaged management team, relatively quiet with pleasant well tended gardens with seating. My mother was treated with dignity whilst being encouraged to actively pursue her recovery and we were impressed that, whilst the staff were clearly busy and stretched, [under resourced almost certainly] they always found time for a few kind words of encouragement, which are as important as any therapy. They willingly accommodated most requests, were always helpful. Their positive attitude at all times is to be commended. We are very grateful for the high quality care my mother received.
Reply from The Manager at Avocet Court Care Home
Thank you so much for taking the time to do the review, it's lovely to read your positive comments. We will share the lovely comments with all the team.
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Review from Vicky G (Friend of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of myself and my mother, we wish to extend our deepest gratitude to the staff at Powys House (part of Avocet Court). No matter what time of the day or night we are welcomed as we visit our friend who is in respite after illness. The staff answer the door quickly and nothing is too much trouble.
They treat our friend with kindness and dignity, speak softly to her and treat her like a human being. The staff go over and above to accommodate her personal needs and get her outside (which she loves) as much as possible. The staff are always busy doing something useful but do not appear rushed and hasty. They are attentive to the bedroom call alerts and have the utmost empathy. They dress neatly and professionally. There is very little smell to the place, it is quiet and peaceful. There is plenty of free parking, the gardens are well-kept, the furniture is basic but very acceptable.


Many thanks to you all, I hope the message gets passed to you that you are doing a wonderful job.

Reply from The Manager, General Manager at Avocet Court Care Home
Thank you so much for taking the time to do the review. Our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts…read more
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Review from B B (Son-in-law of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law, who is 98 years old, arrived here at Avocet Court Care Home in November 2022. From the day she arrived, she has received the very best care. Coming into reception you receive a big smile and a courteous welcome. Nothing is too much trouble for the general manager and all the staff
that work in the "houses" are very caring and patient towards the residents.
Reply from The Manager at Avocet Court Care Home
Thank you so much for taking the time to do the review., we will share the lovely comments with all the team.
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Review from Edward N (Friend of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avocet Court Care Home is set in lovely kept grounds. The staff who work there all seem to be very happy and efficient, always there to help and support the residents. I visit as a friend but show family members take great comfort that their loved ones are well cared for. I usually meet my friend in
the cafe which is very light and nicely decorated and makes the visit more pleasurable
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you so much for taking the time to do the review. Our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts…read more
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Review from E P (Friend of Resident) published on 16 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend was admitted from hospital for a six-week assessment during which she received good care. Unfortunately, she fell after three weeks and was readmitted to hospital and has since been moved to another care home. The staff were kind and caring during her stay.
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Review from Danny F (Nephew of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although brief, the staff warmed to my uncle and were patient, caring and good to him.
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Review from Gill D (Wife of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came here for nursing care straight from the hospital following a fracture injury to his pelvis/ The welcome I received from the receptionist was so reassuring and caring. She is an exceptionally excellent front-of-house person.
The unit staff were warm, kind, capable and positive in their
care and support of my husband. He was kept clean and attended to throughout his stay here.
Each member of the team treated him with kindness and respect, clearly conscious of his confusion and health needs.
The physiotherapy team were excellent; they encouraged and talked to my husband about exercises and updated me too.
I am extremely grateful to have the opportunity to feedback on the level of service provided. Sincere thanks from the patient and I.
Reply from The Manager at Avocet Court Care Home
Thank you so much for taking the time to do the review; your husband was a pleasure to care for. Our team are committed to providing the best possible care experience for all of our residents, and it…read more
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Review from B T (Daughter of Resident) published on 8 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager has been a constant support in almost my 11 years dealing with them whilst my mum was a resident. My mum received excellent care and a great team effort that saw her live to 97 and 3/4! There was a carer here when Mum arrived that is still there today and I cannot speak highly enough of
this person. The home was so upset at my mums passing as she was a little dear and it was rather quick and unexpected. They deserve some award and I hope you're able to do this. Please keep me informed.
Reply from The Manager, General Manager at Avocet Court Care Home
It has been an honour to be able to support your Mum and your family over the past 11 years. You have been part of the family for many years and we do hope you will continue to stay in touch
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Review from N B (Relative of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very clean, pleasant and professionally run home. All the staff were extremely friendly and caring towards patients and visitors. After an accident and hospital care, this amazing home has helped my family member regain strength and rehabilitate, whilst treating him with care and maintaining his dignity.
A wonderful place. Highly recommend.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you very much for your lovely review. It is so pleasing to hear. We are very proud of our Avocet team and will pass on your lovely review
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Review from Richard H (Son of Resident) published on 22 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My visit was on 16/06/23 after receiving a phone call the day before from a conscientious, polite young lady who was a carer, amongst other things, asking for Mum, a fan and to top up her money account. When I arrived, I met some new staff. Firstly, a bubbly, friendly, with a big smile receptionist
who was very accommodating. When I asked if I could see the accounts manager, I was told that she had just gone into a meeting, but would I like a coffee and wait - I said thank you. Then, when I met the accounts manager, who took me to her office, where she came across as polite, professional and articulate, answering a couple of queries that I had to a very satisfactory standard.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you very much for taking the time to leave us feedback about your experience visiting Avocet Court
We are very pleased to hear that your experience with us has been a positive one and we look…read more
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Review from A B (Daughter of Resident) published on 22 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, kind and respectful. I have two young children who feel comfortable and content to visit their grandad. The staff made my dad feel welcome and valued. They also have made the family feel like that. Couldn't do enough to help Dad and the family settle. Thank you all!
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you very much for taking the time to leave us feedback about your experience.
We are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we…read more
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Review from S W (Son of Resident) published on 19 June 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum was there for a short time, her room was not clean and she was left in the same clothes for about three or four days and just left in bed. My mum fell over and I was not told what was going to happen to her. Some of her clothes when missing. I am her son and I was not very happy.
Reply from , General Manager at Avocet Court Care Home
We are so sorry that you had a negative experience with Avocet Court. We are unable to find any record of your concerns during your mother's stay with us but would love to discuss further to ensure we…read more
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Review from Clark D (Son of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad was in Avocet Court for 3 weeks being cared for as he was end-of-life. The care and attention he received was excellent. The compassion that we were shown as a family, particularly on the night of Dad's passing, was fantastic.
Dad and ourselves were treated very, very well. We were very happy
with all the staff whatever their position/role was. We couldn't thank them enough.
Can't comment on value for money as Dad was funded.
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Review from K T (Son of Resident) published on 27 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the staff are very friendly and helpful. Mum is kept clean and comfortable but could do with more help with feeding. Her room is satisfactory but could do with decorating at some point. For her needs, she does get value for money.
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Review from Garry M (Son of Resident) published on 3 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely caring and attentive carers. Every possible food option was made available and tried (Dad could be quite fussy!). Room was cosy and warm. Wonderful people who gave Dad the best possible experience. Love and thanks to all staff.
Reply from General Manager at Avocet Court Care Home
Thank you very much for your lovely review. It is so pleasing to hear. We are very proud of our Avocet team and will pass on your lovely review.
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Review from Gary C (Son of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all very attentive to the needs of residents and visitors and can't do enough to help. The in-house cafe is an excellent place to have the family with plenty of space, it's clean and comfortable with a great selection of hot drinks, cold juice, and light snacks. I would recommend to anybody
who has the need for care that Avocet Court Care Home is the best place to trust your loved one's care needs are taken care of.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for the lovely review, we are happy that your first experience in a care home is a happy one and we are delighted to care for your mum.
We are very proud of our team.
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Review from M C (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum placed here for palliative care, have no complaints at all, everyone goes above and beyond to help her, mentally, medically, physically, the social side is very good but Mum doesn't join in. Food excellent and often she has asked for something off menu and received it. Rooms always clean and tidy,
staff friendly and compassionate. Our questions always answered. Will apply here when my time comes.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for your kind review. It is our absolute pleasure to read your comments with regards to Mum's care at Avocet Court. Many thanks, we will share your lovely feedback with our team.
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Review from L F (Daughter of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were met by a friendly receptionist who looked after is then showed us to my mum. Mum was made very welcome by the very friendly and knowledgeable staff. Very good food, with a great variety of choices.
Reply from The Manager, General Manager at Avocet Court Care Home
I'm very pleased that your first impression has been a pleasant one; we will share your lovely feedback with the team.
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Review from Margaret C (Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the treatment I have received.
Everyone has been so kind.
Reply from The Manager at Avocet Court Care Home
Glad you enjoyed your stay with us at Avocet Court; we wish you all the very best for the future and feel free to drop in for a coffee and a chat anytime.
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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Avocet Court Care Home is calculated as follows: ( (527 Excellents x 5) + (152 Goods x 4) + (29 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 710 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Ruth

Ruth Garnham

Job Title: Home Manager Joined: 2021

Ruth is part of the furniture at Avocet Court. Having started here in April 1994 she was originally interviewed for a role as a bank housekeeper. Quickly moving through the ranks, she became head housekeeper, worked in laundry, as a training and admin assistant and deputy before taking on her current role.


Ruth loves her job because every day is different. Outside of work, Ruth has 2 daughters and a granddaughter.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avocet Court Care Home to verify any information. View our terms and conditions. Avocet Court Care Home has an Enhanced Service - more info.