Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.7 158 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court care home is a part of Athena Care Home (UK) Ltd group, situated in Monmouth Close, Ipswich.

The care home offers nursing, dementia nursing, residential, residential dementia and palliative care.

The home also provides respite care and welcomes those who are living with Parkinson’s and also the young physically disabled.

All rooms are situated on the ground floor for ease of access.

The nursing and care team are trained to an extremely high standard to enable them to provide exceptionable and passionate care.

In 2021 they were finalists in the Suffolk Care Awards Team of the Year category!

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ruth Garnham (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (113)
  • Single Rooms with ensuite Wet Room (24)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Parking

  • Extensive car park on site for all visitors.

Avocet Court Care Home Reviews (158)

Total of 158, showing 61-80
9.7

Avocet Court Care Home has a Review Score of 9.7 (9.674) out of 10, based on 59 reviews in the last 2 years. Over all time Avocet Court Care Home has 158 reviews.

Overall Experience

  • 115
  • 35
  • 4
  • 3
  • 1

Date Published

158
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26
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100

Review from N B (Relative of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean, pleasant and professionally run home. All the staff were extremely friendly and caring towards patients and visitors. After an accident and hospital care, this amazing home has helped my family member regain strength and rehabilitate, whilst treating him with care and maintaining his dignity.
A wonderful place. Highly recommend.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you very much for your lovely review. It is so pleasing to hear. We are very proud of our Avocet team and will pass on your lovely review

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Review from Richard H (Son of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My visit was on 16/06/23 after receiving a phone call the day before from a conscientious, polite young lady who was a carer, amongst other things, asking for Mum, a fan and to top up her money account. When I arrived, I met some new staff. Firstly, a bubbly, friendly, with a big smile receptionist
who was very accommodating. When I asked if I could see the accounts manager, I was told that she had just gone into a meeting, but would I like a coffee and wait - I said thank you. Then, when I met the accounts manager, who took me to her office, where she came across as polite, professional and articulate, answering a couple of queries that I had to a very satisfactory standard.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you very much for taking the time to leave us feedback about your experience visiting Avocet Court
We are very pleased to hear that your experience with us has been a positive one and we look forward to seeing you again in the home very soon.

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Review from A B (Daughter of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, kind and respectful. I have two young children who feel comfortable and content to visit their grandad. The staff made my dad feel welcome and valued. They also have made the family feel like that. Couldn't do enough to help Dad and the family settle. Thank you all!

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you very much for taking the time to leave us feedback about your experience.
We are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to seeing you.

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Review from S W (Son of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum was there for a short time, her room was not clean and she was left in the same clothes for about three or four days and just left in bed. My mum fell over and I was not told what was going to happen to her. Some of her clothes when missing. I am her son and I was not very happy.

Reply from , General Manager at Avocet Court Care Home

We are so sorry that you had a negative experience with Avocet Court. We are unable to find any record of your concerns during your mother's stay with us but would love to discuss further to ensure we can improve our process. We will try and reach out by telephone.

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Review from Clark D (Son of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was in Avocet Court for 3 weeks being cared for as he was end-of-life. The care and attention he received was excellent. The compassion that we were shown as a family, particularly on the night of Dad's passing, was fantastic.
Dad and ourselves were treated very, very well. We were very happy
with all the staff whatever their position/role was. We couldn't thank them enough.
Can't comment on value for money as Dad was funded.

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Review from K T (Son of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the staff are very friendly and helpful. Mum is kept clean and comfortable but could do with more help with feeding. Her room is satisfactory but could do with decorating at some point. For her needs, she does get value for money.

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Review from Garry M (Son of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring and attentive carers. Every possible food option was made available and tried (Dad could be quite fussy!). Room was cosy and warm. Wonderful people who gave Dad the best possible experience. Love and thanks to all staff.

Reply from General Manager at Avocet Court Care Home

Thank you very much for your lovely review. It is so pleasing to hear. We are very proud of our Avocet team and will pass on your lovely review.

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Review from Gary C (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very attentive to the needs of residents and visitors and can't do enough to help. The in-house cafe is an excellent place to have the family with plenty of space, it's clean and comfortable with a great selection of hot drinks, cold juice, and light snacks. I would recommend to anybody
who has the need for care that Avocet Court Care Home is the best place to trust your loved one's care needs are taken care of.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for the lovely review, we are happy that your first experience in a care home is a happy one and we are delighted to care for your mum.
We are very proud of our team.

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Review from M C (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum placed here for palliative care, have no complaints at all, everyone goes above and beyond to help her, mentally, medically, physically, the social side is very good but Mum doesn't join in. Food excellent and often she has asked for something off menu and received it. Rooms always clean and tidy,
staff friendly and compassionate. Our questions always answered. Will apply here when my time comes.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your kind review. It is our absolute pleasure to read your comments with regards to Mum's care at Avocet Court. Many thanks, we will share your lovely feedback with our team.

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Review from L F (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were met by a friendly receptionist who looked after is then showed us to my mum. Mum was made very welcome by the very friendly and knowledgeable staff. Very good food, with a great variety of choices.

Reply from The Manager, General Manager at Avocet Court Care Home

I'm very pleased that your first impression has been a pleasant one; we will share your lovely feedback with the team.

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Review from Margaret C (Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the treatment I have received.
Everyone has been so kind.

Reply from The Manager at Avocet Court Care Home

Glad you enjoyed your stay with us at Avocet Court; we wish you all the very best for the future and feel free to drop in for a coffee and a chat anytime.

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Review from Jason K (Son of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having only experienced for the first time the care home is very clean and tidy the staff make you feel very welcome, friendly and helpful very nice surroundings. My mum is getting on very well and has made friends with the carers who always take the time to say hello and chat with her. Had activities
at Christmas and it felt a very special atmosphere.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your lovely review, we are really pleased mum has settled in. We will share your comments with our great team.

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Review from R S (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was well cared for in the three years she was resident in Avocet Court Care Home. All staff were all very friendly and professional at all times through some very difficult times (covid). A big thank you to all members of staff who cared for her during her last few days before she passed on.
Thank you.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time in completing the review, we will share your lovely feedback with our team.

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Review from Timothy M (Cousin of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very modern with wonderful facilities, caring staff, very clean and tidy.
Only problem I had was the location which is in a rabbit warren of an estate.

Reply from The Manager, General Manager at Avocet Court Care Home

Thanks for your lovely review. Our home does benefit from being in a quiet, secluded part of Ipswich with lots of nearby allotments and parks for our residents, and their friends and family, to enjoy.

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Review from John G (Son of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at Avocet Court has been absolutely fantastic with the care of my mum, who had a stroke on 11/9/22.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your kind response. I will pass the feedback on to the staff; it was a pleasure to care for your mum.

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Review from Huw B (Friend of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely grounds and delightful staff. Well done! We visited for the afternoon to visit an uncle and were really impressed with everything. Thank you for all that you are doing.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to complete the lovely review, it will be shared and appreciated by all the team. It gives us great pleasure to know that our relatives are confident and reassured by our standards and what we strive to achieve here at Avocet Court.

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Review from Charles M (Nephew of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the nursing, canteen, domestic and office staff - especially at Powys House for their combined services - ongoing - to my uncle. He came, he saw, he got better! From being very unwell in hospital, he is now so much better, looking and sounding like his best self - and actually
enjoying himself. Thank you all once again from all the family.

Reply from The Manager, General Manager at Avocet Court Care Home

We are so pleased your uncle enjoyed his stay here at Avocet Court and will share your lovely feedback with our team.

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Review from Claire H (Daughter of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a good experience.

Reply from The Manager, General Manager at Avocet Court Care Home

Many thanks for taking the time to review Avocet Court. We are incredibly proud of our hardworking team and will ensure they receive your positive feedback.

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Review from Stephanie K (Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been sweety pies and treated me kindly. My time here has been excellent.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your lovely review, we are glad you are enjoying your stay and will share your positive feedback with the team.

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Review from A K (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff. Very patient.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time to review Avocet Court. We are incredibly proud of our hardworking team and will ensure they receive your positive feedback.

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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Avocet Court Care Home is calculated as follows: ( (501 Excellents x 5) + (150 Goods x 4) + (30 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 685 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 56 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

Meet the Team (1)

Ruth

Ruth Garnham

Job Title: Home Manager

Joined: 2021

Ruth is part of the furniture at Avocet Court. Having started here in April 1994 she was originally interviewed for a role as a bank housekeeper. Quickly moving through the ranks, she became head housekeeper, worked in laundry, as a training and admin assistant and deputy before taking on her current role.


Ruth loves her job because every day is different. Outside of work, Ruth has 2 daughters and a granddaughter.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avocet Court Care Home to verify any information. View our terms and conditions. Avocet Court Care Home has an Enhanced Service - more info.