Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.7 162 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court care home is a part of Athena Care Home (UK) Ltd group, situated in Monmouth Close, Ipswich.

The care home offers nursing, dementia nursing, residential, residential dementia and palliative care.

The home also provides respite care and welcomes those who are living with Parkinson’s and also the young physically disabled.

All rooms are situated on the ground floor for ease of access.

The nursing and care team are trained to an extremely high standard to enable them to provide exceptionable and passionate care.

In 2021 they were finalists in the Suffolk Care Awards Team of the Year category!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ruth Garnham (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (113)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Parking

  • Extensive car park on site for all visitors.

Avocet Court Care Home Reviews (162)

9.7

Avocet Court Care Home has a Review Score of 9.7 (9.696) out of 10, based on 58 reviews in the last 2 years.
Over all time Avocet Court Care Home has 162 reviews.

Overall Experience
  • 118
  • 36
  • 4
  • 3
  • 1
Date Published
  • 162
  • 16
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  • 58
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Reviewer Connection to Avocet Court Care Home
  • 45
  • 32
  • 23
  • 15
  • 6
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 162, showing 81-100
Review from Charles M (Nephew of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to thank all the nursing, canteen, domestic and office staff - especially at Powys House for their combined services - ongoing - to my uncle. He came, he saw, he got better! From being very unwell in hospital, he is now so much better, looking and sounding like his best self - and actually
enjoying himself. Thank you all once again from all the family.
Reply from The Manager, General Manager at Avocet Court Care Home

We are so pleased your uncle enjoyed his stay here at Avocet Court and will share your lovely feedback with our team.

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Review from Claire H (Daughter of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally a good experience.
Reply from The Manager, General Manager at Avocet Court Care Home

Many thanks for taking the time to review Avocet Court. We are incredibly proud of our hardworking team and will ensure they receive your positive feedback.

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Review from Stephanie K (Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been sweety pies and treated me kindly. My time here has been excellent.
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your lovely review, we are glad you are enjoying your stay and will share your positive feedback with the team.

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Review from A K (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring staff. Very patient.
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time to review Avocet Court. We are incredibly proud of our hardworking team and will ensure they receive your positive feedback.

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Review from Elsie B (Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is lovely here. I have made good friends.
Reply from The Manager, General Manager at Avocet Court Care Home

We are so pleased you are enjoying your stay here at Avocet Court and will share your lovely feedback with our team.

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Review from Anthony P (Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very wonderful.
Reply from The Manager, General Manager at Avocet Court Care Home

Many thanks for taking the time to review Avocet Court. We are incredibly proud of our hardworking team and will share your positive feedback.

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Review from John M (Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is amazing.
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for the lovely review, I will pass your kind words on to our team.

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Review from Peggy C (Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is good.
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for taking the time to review Avocet Court and we will share your lovely feedback with our team.

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Review from Kevin S (Son-in-law of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff do a great job with limited funding.
Reply from The Manager, General Manager at Avocet Court Care Home

Many thanks for taking the time to review Avocet Court. We are incredibly proud of our hardworking team and will ensure they receive your positive feedback.

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Review from Roger R (Son-in-law of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's room was clean and tidy and the staff we interacted with were so empathetic and helpful. We (my wife and I) were able to take Mum to the internal cafe for a coffee and cake in a lovely relaxed atmosphere. Great job and thank you.
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your lovely feedback, we appreciate your positive comments.

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Review from R L (Daughter-in-law of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff seem very friendly and helpful whenever we phone. Even with the tough times of the last 2 years. We visited from far away and again very helpful and accommodating staff. Mum seems happy and well cared for most of the time. Due to covid, some restrictions are still in place, therefore the
review is based on what we have seen so far.
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for the kind comments. We will share your lovely comments with our team.

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Review from Karen P (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely brilliant place.
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for your review of Avocet Court, I will share your lovely comment with our team.

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Review from S M (Granddaughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nanny had a short stay at Avocet Court Care Home after a long time being in hospital. From the start, the staff were very welcoming and treated my nanny with respect. The manager of Cilgerran took the time to speak to the family and explain the process of what would happen during my nanny's stay.
My nanny is now home but often talks about how well she was cared for at Avocet Court Care Home.
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your comments about your nanny's recent stay at Avocet Court Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your nanny had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from C A (Niece of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are brilliant. Really helpful and caring, hospitality is 10/10. My Aunt has been treated with the utmost care and respect. The facilities and events on offer for residents are lovely, the food is also very good!
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your lovely feedback, we appreciate your positive comments and are very glad your aunt is enjoying her stay.

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Review from Tracey E (Daughter of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Avocet Court are absolutely amazing. They are respectful to my relative and treat her with dignity. She is always telling me how well looked after she is and how lovely the staff are. I have real peace of mind knowing that my mum is safe and well cared for.
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you so much for taking the time to complete the review, it will be shared and appreciated by all the team. It gives us great pleasure to know that our relatives and friends are confident and reassured by our standards and what we strive to achieve here at Avocet Court.

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Review from S H (Granddaughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avocet Court Care Home cared for my grandad whilst on respite, he was so happy and so look after in the home. Staff were excellent, very attentive, and ensured all his needs were met. Food was brilliant, with lots of choices. Management were very present in the home, taking time to come round and speak
to residents and family which was really nice.
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your kind review, I'm so glad your grandad had a lovely stay with us. Your feedback will be passed on to our team.

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Review from S S (Daughter of Resident) published on 5 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a parent in for end-of-life care and I cannot thank the staff enough, not only for the care given but for the support we received as a family. All staff interacted with residents brilliantly and treated them all with the utmost respect, the infection control was second to none. The management was
fantastic, especially after my parent passed. The whole time was very personal and I am grateful for the service we received as a family, they made a very difficult time a little easier.
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your lovely comments, I am happy that the team at Avocet were here to help you through this difficult time.

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Review from Joan B (Daughter of Resident) published on 4 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Avocet Court Care Home is a lovely care home. The staff are friendly and welcoming and Mum is always clean and well cared for. They do a lot for the residents to make it a happy home for them to live in. Mum took a while to settle but everyone was very patient with her until she did. If there is ever
a problem or query they are very quick to resolve it. I would definitely recommend to anyone looking for care.
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for the kind comments, I will pass the positive feedback on to the team.

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Review from Teresa B (Daughter of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has gradually managed to accept living at Avocet Court and this is down to the brilliant staff. All very caring and always have time to sort anything whether they are already doing something. The food sounds lovely and the entertainment and activities are all brilliant.
Reply from The Manager, General Manager at Avocet Court Care Home

We are very glad Mum is enjoying her stay here at Avocet Court, she is an absolute pleasure.

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Review from I S (Son of Resident) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great home. Service was great. I was dubious at first as I had heard things. Couldn't fault in any way. Carers were great and friendly, management were approachable. Really helped with my dad in his time of need.
Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for the lovely review, I will pass your kind words on to our team.

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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 58 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Avocet Court Care Home is calculated as follows: ( (498 Excellents x 5) + (149 Goods x 4) + (25 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 674 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Ruth

Ruth Garnham

Job Title: Home Manager Joined: 2021

Ruth is part of the furniture at Avocet Court. Having started here in April 1994 she was originally interviewed for a role as a bank housekeeper. Quickly moving through the ranks, she became head housekeeper, worked in laundry, as a training and admin assistant and deputy before taking on her current role.


Ruth loves her job because every day is different. Outside of work, Ruth has 2 daughters and a granddaughter.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avocet Court Care Home to verify any information. View our terms and conditions. Avocet Court Care Home has an Enhanced Service - more info.