Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.7 166 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court care home is a part of Athena Care Home (UK) Ltd group, situated in Monmouth Close, Ipswich.

The care home offers nursing, dementia nursing, residential, residential dementia and palliative care.

The home also provides respite care and welcomes those who are living with Parkinson’s and also the young physically disabled.

All rooms are situated on the ground floor for ease of access.

The nursing and care team are trained to an extremely high standard to enable them to provide exceptionable and passionate care.

In 2021 they were finalists in the Suffolk Care Awards Team of the Year category!
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Care Provided by Avocet Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Contact Avocet Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avocet Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Ruth Garnham (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (113)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Parking

  • Extensive car park on site for all visitors.

Avocet Court Care Home Reviews (166)

9.7

Avocet Court Care Home has a Review Score of 9.7 (9.696) out of 10, based on 61 reviews in the last 2 years.
Over all time Avocet Court Care Home has 166 reviews.

Overall Experience
  • 121
  • 37
  • 4
  • 3
  • 1
Date Published
  • 166
  • 14
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  • 60
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Reviewer Connection to Avocet Court Care Home
  • 47
  • 33
  • 23
  • 15
  • 7
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 166, showing 81-100
Review from Jason K (Son of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having only experienced for the first time the care home is very clean and tidy the staff make you feel very welcome, friendly and helpful very nice surroundings. My mum is getting on very well and has made friends with the carers who always take the time to say hello and chat with her. Had activities
at Christmas and it felt a very special atmosphere.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for your lovely review, we are really pleased mum has settled in. We will share your comments with our great team.
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Review from R S (Son of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was well cared for in the three years she was resident in Avocet Court Care Home. All staff were all very friendly and professional at all times through some very difficult times (covid). A big thank you to all members of staff who cared for her during her last few days before she passed on.
Thank you.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for taking the time in completing the review, we will share your lovely feedback with our team.
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Review from Timothy M (Cousin of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very modern with wonderful facilities, caring staff, very clean and tidy.
Only problem I had was the location which is in a rabbit warren of an estate.
Reply from The Manager, General Manager at Avocet Court Care Home
Thanks for your lovely review. Our home does benefit from being in a quiet, secluded part of Ipswich with lots of nearby allotments and parks for our residents, and their friends and family, to enjoy.
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Review from John G (Son of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone at Avocet Court has been absolutely fantastic with the care of my mum, who had a stroke on 11/9/22.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for your kind response. I will pass the feedback on to the staff; it was a pleasure to care for your mum.
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Review from Huw B (Friend of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely grounds and delightful staff. Well done! We visited for the afternoon to visit an uncle and were really impressed with everything. Thank you for all that you are doing.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you so much for taking the time to complete the lovely review, it will be shared and appreciated by all the team. It gives us great pleasure to know that our relatives are confident and…read more
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Review from Charles M (Nephew of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to thank all the nursing, canteen, domestic and office staff - especially at Powys House for their combined services - ongoing - to my uncle. He came, he saw, he got better! From being very unwell in hospital, he is now so much better, looking and sounding like his best self - and actually
enjoying himself. Thank you all once again from all the family.
Reply from The Manager, General Manager at Avocet Court Care Home
We are so pleased your uncle enjoyed his stay here at Avocet Court and will share your lovely feedback with our team.
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Review from Claire H (Daughter of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally a good experience.
Reply from The Manager, General Manager at Avocet Court Care Home
Many thanks for taking the time to review Avocet Court. We are incredibly proud of our hardworking team and will ensure they receive your positive feedback.
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Review from Stephanie K (Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been sweety pies and treated me kindly. My time here has been excellent.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for your lovely review, we are glad you are enjoying your stay and will share your positive feedback with the team.
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Review from A K (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring staff. Very patient.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for taking the time to review Avocet Court. We are incredibly proud of our hardworking team and will ensure they receive your positive feedback.
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Review from Elsie B (Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is lovely here. I have made good friends.
Reply from The Manager, General Manager at Avocet Court Care Home
We are so pleased you are enjoying your stay here at Avocet Court and will share your lovely feedback with our team.
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Review from Anthony P (Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very wonderful.
Reply from The Manager, General Manager at Avocet Court Care Home
Many thanks for taking the time to review Avocet Court. We are incredibly proud of our hardworking team and will share your positive feedback.
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Review from John M (Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is amazing.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for the lovely review, I will pass your kind words on to our team.
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Review from Peggy C (Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is good.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for taking the time to review Avocet Court and we will share your lovely feedback with our team.
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Review from Kevin S (Son-in-law of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff do a great job with limited funding.
Reply from The Manager, General Manager at Avocet Court Care Home
Many thanks for taking the time to review Avocet Court. We are incredibly proud of our hardworking team and will ensure they receive your positive feedback.
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Review from Roger R (Son-in-law of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's room was clean and tidy and the staff we interacted with were so empathetic and helpful. We (my wife and I) were able to take Mum to the internal cafe for a coffee and cake in a lovely relaxed atmosphere. Great job and thank you.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for your lovely feedback, we appreciate your positive comments.
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Review from R L (Daughter-in-law of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff seem very friendly and helpful whenever we phone. Even with the tough times of the last 2 years. We visited from far away and again very helpful and accommodating staff. Mum seems happy and well cared for most of the time. Due to covid, some restrictions are still in place, therefore the
review is based on what we have seen so far.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for the kind comments. We will share your lovely comments with our team.
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Review from Karen P (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely brilliant place.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you so much for your review of Avocet Court, I will share your lovely comment with our team.
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Review from S M (Granddaughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nanny had a short stay at Avocet Court Care Home after a long time being in hospital. From the start, the staff were very welcoming and treated my nanny with respect. The manager of Cilgerran took the time to speak to the family and explain the process of what would happen during my nanny's stay.
My nanny is now home but often talks about how well she was cared for at Avocet Court Care Home.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for your comments about your nanny's recent stay at Avocet Court Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality…read more
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Review from C A (Niece of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are brilliant. Really helpful and caring, hospitality is 10/10. My Aunt has been treated with the utmost care and respect. The facilities and events on offer for residents are lovely, the food is also very good!
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for your lovely feedback, we appreciate your positive comments and are very glad your aunt is enjoying her stay.
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Review from Tracey E (Daughter of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Avocet Court are absolutely amazing. They are respectful to my relative and treat her with dignity. She is always telling me how well looked after she is and how lovely the staff are. I have real peace of mind knowing that my mum is safe and well cared for.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you so much for taking the time to complete the review, it will be shared and appreciated by all the team. It gives us great pleasure to know that our relatives and friends are confident and…read more
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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Avocet Court Care Home is calculated as follows: ( (527 Excellents x 5) + (152 Goods x 4) + (29 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 710 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Ruth

Ruth Garnham

Job Title: Home Manager Joined: 2021

Ruth is part of the furniture at Avocet Court. Having started here in April 1994 she was originally interviewed for a role as a bank housekeeper. Quickly moving through the ranks, she became head housekeeper, worked in laundry, as a training and admin assistant and deputy before taking on her current role.


Ruth loves her job because every day is different. Outside of work, Ruth has 2 daughters and a granddaughter.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avocet Court Care Home to verify any information. View our terms and conditions. Avocet Court Care Home has an Enhanced Service - more info.