Review from Julie I (Daughter of Resident) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience

This care home and staff have really improved my mother's wellbeing and health. The staff are so patient and kind to residents. My mother is thriving under their care.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you Julie for such a wonderful review, I am so pleased your mother had a positive experience with us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience

Unable to access the facilities as too short a stay.
And except for the sleeping better in most hotels I've stayed in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen S (Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience

In my particular case, I found myself here due to lack of carers for my needs at home. During my 5/6 weeks, I can only highly praise all the staff for their kindness, understanding, and compassion for which I will always be truly thankful and I have promised to return to say hello once I am back to

full health.

Reply from Kim Eagleton, General Manager at Avocet Court Care Home

Thank you for such a lovely review, it will be wonderful for you to come and say hello when you are back to full health.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frazer L (Son of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience

My father has not been a resident for very long. But he has settled in well from what I can tell. The contact I have had with staff has been polite and very efficient, with questions answered and clear competence displayed. I look forward to Covid restrictions easing to allow me to see more of what

appears to be an excellent care home.

Reply from The Manager, General Manager at Avocet Court Care Home

I would like to say thank you for your kind words and for such a positive review of the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T W (Son-in-law of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience

The home meets my father in law's needs, in every way. Due to Covid, I have not been able to enter the home.

Reply from The Manager, General Manager at Avocet Court Care Home

I would like to thank you so very much for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan M (Daughter of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience

During a very difficult and emotional time for my mum and myself, all the staff from office staff to care staff did everything possible to make the time my mum spent in Avocet a positive step. Every time I phoned nothing was ever too much trouble. She was cared for and treated with respect and dignity.

The only reason I needed to move mum was to be closer to me. Praise to all the staff at Avocet Court. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol W (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience

My mum is very happy here. The staff are all lovely and very caring. The food is great and the home is clean and bright. The staff really care about the residents' safety and wellbeing. I would thoroughly recommend this care home.

Reply from The Manager, General Manager at Avocet Court Care Home

Thank you for your very kind review, and for your recommendation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience

My Mum and Dad are living in Avocet. They went in December 2020 after being very ill in hospital, unable to ever return home. It is difficult for me to comment much as I haven't seen the home, the rooms etc because of covid. They choose to stay and speak very highly of the carers and the way they are

being looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary G (Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience

This is my first experience of a care home, very satisfactory. It would be nice if a member of staff could buy things for residents eg batteries, soap, shampoo, stamps etc.

Reply from Sinead Leonard, Business Development Manager at Avocet Court Care Home

Hi Rosemary, thank you for taking the time to complete a review. We really appreciate your feedback. Kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally W (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience

Everything was fine. The member of staff was very good and made sure I followed the covid rules. The window between me and dad on the visit needed cleaning, but the sun didn't help. Also, I think the speaker needs looking at as my dad could not hear me unless, of course, he had an off day. Overall the

visits are excellent and so glad you allow me to visit.

Reply from Kim Eagleton, General Manager at Avocet Court Care Home

Hi Sally, thank you for your feedback. I will pass on to the team. I am pleased to hear you find our safe visits are overall excellent and you got to see your Dad. Warm regards Kim.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Husband of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience

This review is based on my experience since my wife became a resident from hospital at Avocet Court on 23.12.20. My dealings with the staff (I phone on a regular basis), secretarial, nursing and carers are of the highest standard - helpful, considerate and patient. Their time and concern for me is most

reassuring and the care for my wife is exceptional. I was fortunate to have a pod visit with my wife on 01.02.21. The safety procedures and the process were explained to me in a friendly and authoritative manner which reassured me. The visit was very successful and I came away knowing my wife is in a safe and caring environment.

Reply from Kim Eagleton, General Manager at Avocet Court Care Home

Thank you for your kind feedback. I am pleased to hear you find our teams helpful and you feel reassured the care we give your wife is exceptional. I am pleased your visit to see your wife was a success. Warm regards Kim.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda K (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience

I would recommend it. Care is excellent.

Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care Home

Thank you so much for taking the time to submit your kind 5-star review for Avocet Court. We are so pleased to hear that you found our standard of care excellent. We hope you had a lovely stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elsie W (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience

Excellent. I love staying here.

Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care Home

Thank you for leaving such a lovely review for us at Avocet Court. It’s so good to hear that you enjoyed your stay with us and we really appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Muriel W (Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy under the circumstances due to the virus.

Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care Home

Hi Muriel, we would like to thank you for leaving such a wonderful review of Avocet Court. The pandemic has been a trying time for the care sector and we are so grateful that you have taken the time to give us such lovely feedback. Kind Regards, Katie.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience

Looked after well.

Reply from Katie Hamilton, Social Media & Marketing Assistant at Avocet Court Care Home

Hi Pearl, thank you ever so much for leaving Avocet Court such a lovely 5-star review. We are so pleased to hear that you were well cared for. Thank you for taking the time to give us your feedback. Kind Regards, Katie.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret S (Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience

Very kind and patient staff.

Reply from Katie Hamilton, Marketing Assistant at Avocet Court Care Home

Hi Margaret, thank you so much for your lovely 5-star review for our home. I will forward your lovely comment to our staff. Kind regards, Katie.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R F (Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience

Exemplary care.
Staff are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian P (Brother of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience

I am POA to my sister. She is 83 years old and diagnosed to have dementia. She was a self-funding resident until 12 march 2020. I and other family members could not praise them in any way. Her personal care was non-evident, the room was filthy and smelled. The care staff were badly supervised and the

management refused to admit to any negligence.
Her toenails were extremely long and because of this particular lack of care and she found it difficult to walk. She had a bloodied wound on her shin bone that had not been attended to or covered. She claimed that she hated the staff and the home and wanted to be moved.
I moved her from the home in order to safeguard her. She now resides at elsewhere in Sutton on Sea, Lincolnshire. And she is now a changed better person and smells lovely again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Corinne G (Daughter of Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience

On the whole I am satisfied with the care and attention that is given to my mum. Obviously it was a very difficult decision to move Mum from home to Avocet Court but the staff at Harleigh House have been brilliant in helping both Mum and the rest of the family to adjust and have always gone out of their

way to make things easier.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve F (Son of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience

My Mother was placed in Avocet Care Home after an accident resulting in a broken wrist, she had recently been diagnosed with Alzheimer's making it a particularly difficult time for the whole family. From the moment we walked in trough Powys door, they have been absolutely fantastic, nothing is too much

trouble and the care and attention the 'Duchess' has received has been second to none. She loves being there and has been entertained and well-fed every day. Great place, great staff and great atmosphere, thoroughly recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Avocet Court Care Home

Care Provided by Avocet Court Care Home

Good to Know

Funding & Fees Guide for Avocet Court Care Home

Facilities