Avocet Court Care Home

Monmouth Close, Ipswich IP2 8RS
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9.7 166 Reviews
  • Avocet Court Care Home, Ipswich
Avocet Court care home is a part of Athena Care Home (UK) Ltd group, situated in Monmouth Close, Ipswich.

The care home offers nursing, dementia nursing, residential, residential dementia and palliative care.

The home also provides respite care and welcomes those who are living with Parkinson’s and also the young physically disabled.

All rooms are situated on the ground floor for ease of access.

The nursing and care team are trained to an extremely high standard to enable them to provide exceptionable and passionate care.

In 2021 they were finalists in the Suffolk Care Awards Team of the Year category!
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Care Provided by Avocet Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 153 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

These prices are only a guideline, please contact Avocet Court Care Home to find out the exact price for your requirements.

Contact Avocet Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avocet Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Ruth Garnham (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1993
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (113)
  • Single Rooms with Ensuite Wet Room (24)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Parking

  • Extensive car park on site for all visitors.

Avocet Court Care Home Reviews (166)

9.7

Avocet Court Care Home has a Review Score of 9.7 (9.696) out of 10, based on 61 reviews in the last 2 years.
Over all time Avocet Court Care Home has 166 reviews.

Overall Experience
  • 121
  • 37
  • 4
  • 3
  • 1
Date Published
  • 166
  • 14
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  • 60
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Reviewer Connection to Avocet Court Care Home
  • 47
  • 33
  • 23
  • 15
  • 7
  • 6
  • 6
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 166, showing 101-120
Review from S H (Granddaughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Avocet Court Care Home cared for my grandad whilst on respite, he was so happy and so look after in the home. Staff were excellent, very attentive, and ensured all his needs were met. Food was brilliant, with lots of choices. Management were very present in the home, taking time to come round and speak
to residents and family which was really nice.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for your kind review, I'm so glad your grandad had a lovely stay with us. Your feedback will be passed on to our team.
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Review from S S (Daughter of Resident) published on 5 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a parent in for end-of-life care and I cannot thank the staff enough, not only for the care given but for the support we received as a family. All staff interacted with residents brilliantly and treated them all with the utmost respect, the infection control was second to none. The management was
fantastic, especially after my parent passed. The whole time was very personal and I am grateful for the service we received as a family, they made a very difficult time a little easier.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for your lovely comments, I am happy that the team at Avocet were here to help you through this difficult time.
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Review from Joan B (Daughter of Resident) published on 4 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Avocet Court Care Home is a lovely care home. The staff are friendly and welcoming and Mum is always clean and well cared for. They do a lot for the residents to make it a happy home for them to live in. Mum took a while to settle but everyone was very patient with her until she did. If there is ever
a problem or query they are very quick to resolve it. I would definitely recommend to anyone looking for care.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for the kind comments, I will pass the positive feedback on to the team.
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Review from Teresa B (Daughter of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has gradually managed to accept living at Avocet Court and this is down to the brilliant staff. All very caring and always have time to sort anything whether they are already doing something. The food sounds lovely and the entertainment and activities are all brilliant.
Reply from The Manager, General Manager at Avocet Court Care Home
We are very glad Mum is enjoying her stay here at Avocet Court, she is an absolute pleasure.
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Review from I S (Son of Resident) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great home. Service was great. I was dubious at first as I had heard things. Couldn't fault in any way. Carers were great and friendly, management were approachable. Really helped with my dad in his time of need.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for the lovely review, I will pass your kind words on to our team.
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Review from Bruce B (Son of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very impressed with Avocet Court, they have always been very informative and keep us up to date on any changes in my mother's care. They have been very patient, caring, and understanding of my mother's needs as the dementia progresses and there has always been someone at the end of the
phone we have been able to talk to. Staff doing a very good job in difficult times!
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for your wonderful review, we have shared the comments with all at Avocet Court.
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Review from G G (Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had respite at the home and had such a good experience, very welcoming and having people around when you need them. My room was clean, warm, and comfortable and the food was great. I look forward to spending some more time there again soon.
Reply from The Manager, General Manager at Avocet Court Care Home
We are so pleased you enjoyed your stay here and look forward to seeing you again soon.
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Review from M K (Son of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't ask for anyone better to look after my mum.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for your very kind feedback, it was an absolute pleasure to care for your mum.
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Review from Paul D (Son of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
There are big security problems in this home. Whilst a resident in the home £1800 went missing from my mother. The management seemed uninterested when I reported her bank card being used outside the home in Asda, taxi rides, take away meals, mobile phone top-ups (she does not use a mobile phone). All
while she was bedridden, as she falls if walking unaided and in isolation, due to being Covid positive. Only when other agencies got involved did any action take place. The staff member has now been given a 26 week suspended sentence and ordered to pay my mother and other residents a total of £4000 compensation. I received no apology or communication as to how the home intends to prevent further lapses in security.
Reply from The Manager, General Manager at Avocet Court Care Home
We are so sorry that this incident occurred. We can assure you that this has been dealt with through the proper channels with all appropriate agencies involved. You will be receiving a detailed…read more
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Review from G R (Wife of Resident) published on 3 February 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am very grateful for the care given to my husband but:-
- I do not like the fact of no ensuite - commode use and it leaves a smell in the room which is unpleasant for the resident and/or visitors using the room.
- I can't comment on activities, food, safety/security, value for money because I have
not witnessed or been told of these.
- The staff work hard but there are too few to deal with patients/residents, eg. we waited 20-25 minutes for staff to come to assist with toilet needs - not good - for relief and dignity.
Staff are caring and polite.
Reply from The Manager, General Manager at Avocet Court Care Home
Many thanks for your kind feedback regarding our incredibly hard working team, we will ensure we pass this on to them. I’m so sorry we are unable to offer en suite facilities at this time. Kindest…read more
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Review from Susan W (Daughter of Resident) published on 28 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother joined your home in January and in that time covid restrictions applied - from viewing her room and the home and visits covid made things difficult. In her stay, every member of staff made her welcome, comfortable, and Mother liked them (important!). They did their utmost to communicate as extremely
deaf. All staff encountered very polite, extremely kind and helpful. Questions answered quickly, responses very good. Would recommend and am entirely happy with all aspects.
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Review from P H (Brother of Resident) published on 28 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Sister was a resident for just over a year until she died on 27/11/21. During her time at Avocet Court, she was given lots of care and attention. She bonded with so many of the team/staff while she was there in her unit, Cilgerran, and the office staff. We are so grateful to all at Avocet Court.
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Review from Carole B (Daughter of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When phoning in staff were helpful and pleasant. When arriving on visits the staff were also helpful and nothing was too much trouble. The staff were very caring with my Mum and treated her with dignity right to the end. They were all doing a good job under difficult times and deserve a pay increase!
Reply from The Manager, General Manager at Avocet Court Care Home
The team would like to thank you for your very kind review.
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Review from Niccola K (Granddaughter of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Your care staff are caring, empathetic, hard-working, and kind.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for your kind words this means a lot to the team.
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Review from Julie I (Daughter of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home and staff have really improved my mother's wellbeing and health. The staff are so patient and kind to residents. My mother is thriving under their care.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you Julie for such a wonderful review, I am so pleased your mother had a positive experience with us.
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Review from C H (Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unable to access the facilities as too short a stay.
And except for the sleeping better in most hotels I've stayed in.
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Review from Stephen S (Resident) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my particular case, I found myself here due to lack of carers for my needs at home. During my 5/6 weeks, I can only highly praise all the staff for their kindness, understanding, and compassion for which I will always be truly thankful and I have promised to return to say hello once I am back to
full health.
Reply from Kim Eagleton, General Manager at Avocet Court Care Home
Thank you for such a lovely review, it will be wonderful for you to come and say hello when you are back to full health.
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Review from Frazer L (Son of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has not been a resident for very long. But he has settled in well from what I can tell. The contact I have had with staff has been polite and very efficient, with questions answered and clear competence displayed. I look forward to Covid restrictions easing to allow me to see more of what
appears to be an excellent care home.
Reply from The Manager, General Manager at Avocet Court Care Home
I would like to say thank you for your kind words and for such a positive review of the home.
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Review from T W (Son-in-law of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home meets my father in law's needs, in every way. Due to Covid, I have not been able to enter the home.
Reply from The Manager, General Manager at Avocet Court Care Home
I would like to thank you so very much for your kind words.
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Review from Susan M (Daughter of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During a very difficult and emotional time for my mum and myself, all the staff from office staff to care staff did everything possible to make the time my mum spent in Avocet a positive step. Every time I phoned nothing was ever too much trouble. She was cared for and treated with respect and dignity.
The only reason I needed to move mum was to be closer to me. Praise to all the staff at Avocet Court. Thank you.
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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Avocet Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 61 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Avocet Court Care Home is calculated as follows: ( (527 Excellents x 5) + (152 Goods x 4) + (29 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 710 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet Court Care Home is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 153 registered maximum number of service users is 30.6, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Ruth

Ruth Garnham

Job Title: Home Manager Joined: 2021

Ruth is part of the furniture at Avocet Court. Having started here in April 1994 she was originally interviewed for a role as a bank housekeeper. Quickly moving through the ranks, she became head housekeeper, worked in laundry, as a training and admin assistant and deputy before taking on her current role.


Ruth loves her job because every day is different. Outside of work, Ruth has 2 daughters and a granddaughter.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avocet Court Care Home to verify any information. View our terms and conditions. Avocet Court Care Home has an Enhanced Service - more info.